Avaliações do SysAid

A facilidade e a rapidez do atendimento da matriz quando ocorre de ter dúvidas

Documentação acho que poderia ser mais atualizada e as versões deveriam atualizar mais vezes

The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful.

There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports.

SysAid is easy to use and easy to integrate.

There is definitely some aspects missing, like the ability to merge tickets. Often times an widespread issue occurs and 30 tickets come in. Tickets have to be deleted or closed, which inflates ticket volume.

What I like most about SysAid is the ease it offers in configuring categories, SLAs, and routing. It is a user-friendly tool that integrates very well with Active Directory.

They don't have much support in Spanish.

1. Communication with End Users with Email Integration
2. Ticket management (Ticket routing, Status Updates etc)
3. Ticket Administration (Reports, Surveys etc)

1. UI is pretty Old
2. There are some issues with the email-sending feature where even an extra comma in the addresses would show the message not sent but still the message will be sent which the sender will be unaware of.
3. List views in SysAid automatically refreshes which makes me lose all the filters which is really frustrating to be honest.

I think our favorite part about SysAid is the SysAid CoPilot, although it has taken some time for our users to catch one, having the app integrated in Microsoft Teams has been a game changer for our users

I think so far asset management, we use several products and none of them do exactly what we want them to do. They are starting to make improvements but, still missing some key features we would need.

Easy of use
Ability to customise the language within the system
Escalation rules

As a user daily user of SysAid theres nothing that i dont like about the product

Customizations and readily available support

The mobile app has received criticism for being less functional and not as polished as the desktop version. Users have reported it to be slow and lacking essential features

Customer care and support , quick response.

End user interface , New enhancement take ages to implement.

SysAid is user friendly. The interface is easily understood by all.. it also allows for customizations.
After sales support is superb!

Sysaid is occasionally not available. But that rarely happens

Various abilities of tracking tickets, easily being able to edit and create reports showcasing various things and Customer service

I have no complaints yet about Sysaid. Only thing Is if the projects were easier to manage and edit, as well as having access to more asset management abilities

a complete ticketing system that can be used in many fields.

most of its services are not included in the main package.

the practicality of handling tickets where analysts have several tools available in the form to use, in conversation with the user they can send notes on the ticket or send an email to the user, messages that reach the user instantly , and in the analyst's activities part he can detail the steps he took on that ticket, everything is very detailed and the history is saved.

We have some configurations in the environment that could be made with mass inclusion via an Excel spreadsheet and for this reason they take longer to be ready, such as: routing, SLA deadline, list-type fields, etc...

The ticketing system is excellent for tracking and resolving IT issues quickly.

The mobile app could use some improvement for better usability on the go.

Sysaid has a user friendly interface, it is easy to navigate between end user and an administrator. Actions are easy to find and requires little effort to learn the basics

Its integration with outlook although great causes a number of issues when a refresh occurs and checks are not made to ensure correct parameters are selected

Excellent customer service - both responsive and knowledgeable
Importing users from AD makes administration easier

The reporting functionality needs improvement - should be easier to create ad hoc reports

The customizable dashboard and ITIL tools make managing tickets and assets a breeze. Saves me a lot of time and hassle

The reporting features could be more user-friendly. It takes some time to get used to and create the reports I need

The ticketing system is efficient and the dashboard is user-friendly.

It can be slow at times and the mobile app lacks some features compared to the desktop version.

SysAid offers a wide range of ITSM tools, including incident management, problem management, change management, asset management, knowledge management, and more. This comprehensive suite enables organizations to efficiently manage their IT operations in one platform.

Managing SysAid effectively may require dedicated IT resources for setup, customization, and ongoing maintenance. Small organizations with limited IT staff may find it resource-intensive.

The system seems to have a very robust backend that can handle many tasks and will be able to scale well into our future of growth.

I miss some features from systems that I used at previous jobs. The admin UI could a lot of improvement and simplifying. Also missing a mobile application.