Avaliações do SysAid
SysAid
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440 avaliações
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Uso do Sysaid
Avaliado em 16/08/2023
Realmente ótima, é uma ferramenta que supre na area de gerenciamento de TI
Realmente ótima, é uma ferramenta que supre na area de gerenciamento de TI
Vantagens
A facilidade e a rapidez do atendimento da matriz quando ocorre de ter dúvidas
Desvantagens
Documentação acho que poderia ser mais atualizada e as versões deveriam atualizar mais vezes
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Our everyday with SysAid
Avaliado em 29/03/2022
I have been very enrolled on the use of this software since day one. First as an user, then as an...
I have been very enrolled on the use of this software since day one. First as an user, then as an admin, then as the one in charge of support and maintain it. It has been easy to be involved on all the stages and the communication with the Support team, has been also a key for the success we have.
Vantagens
It is easy to use. No need to be doing tedious installations, and is very reliable. We use it every day, around the globe, and we don't have issues with time zones or sync.
Desvantagens
What I have used so far has benn great. We need to continue to implement all the features on it.
Alternativas consideradas
ServiceNowRazões para mudar para o SysAid
Price and it offers all what we were looking for.- Setor: Petróleo e energia
- Porte da empresa: 5.001–10.000 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
The Impact of SysAid
Avaliado em 06/12/2020
My overall experience on SysAid has been awesome, however, there are some challenges been faced
dur...
My overall experience on SysAid has been awesome, however, there are some challenges been faced
during usage. If one is not technically sound, it will be difficult to manage as an Administrator without the consent of
the professional support, but however, there is a user-guide to help.
Vantagens
The features I like most about the software is the Advanced reporting, It helps
to give detailed reports about your ticketing system as a whole,location-wise, computer assets, service
been used mostly etc. It also gives room to have full control as desired.
Desvantagens
The Features that should be improved is unable to filter the customized field which is the most
the critical feature that is important.
For instance, when an additional feature is created manually separate from the original features,
it is difficult to filter. for the implementation to take place, it will fee for a professional
support as it is concluded as a project.
- Setor: Arquitetura e planejamento
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 4.0 /10
Feature-rich but clunky
Avaliado em 07/12/2017
Full help desk ticket tracking as well as workstation polling.
Full help desk ticket tracking as well as workstation polling.
Vantagens
Does a great job at tracking and managing helpdesk tickets as well as your environment. Allows for multiple users which can trade off tickets. Very configurable to your requirements. The cloud-hosted version has never had an un-planned outage since we began using the product.
Desvantagens
Very clunky interface, certain items do not work in Chrome certain items do not work in IE, the polling client on workstations updates every minute which results in an extremely high connection rate which throws off firewall reports (It's not mission critical every hour or two would be fine), need a lot more polish compared to other options now available, customer service is not US based and very quick to dismiss you.
Resposta do SysAid Technologies
We have made vast strides in modernizing our user interface - we recently released a new interface for the end users - our Self-Service Portal, and next up is the admin interface.
Our Agent technologies polls the server / RDS every 30 seconds for messages in order to allow online features such as broadcast messages to end users, initiate a remote control session, initiate a chat with end users and more... the packet sent/received is extremely small and does not cause any significant network traffic. The one time FULL computer inventory sent after initial deployment is a bit larger ~ 300K - that is what you may have seen in your FW traffic. Your account manager will be happy to review this with you.
- Setor: Software
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great ITSM with Excellent Service
Avaliado em 27/11/2023
Vantagens
The self-service portal is very important for our cloud product and using SysAid, we have been able to quickly implement it and make updates when needed. Their customer service representatives are very quick to respond and action help requests. SysAid values and promotes its users' successes at its yearly SMART conference. I have been an attendee and speaker and have gained new product insight each time.
Desvantagens
While some of our requests are not currently in the product, our Customer Success Manager has always been on top of getting these added as feature requests and sharing updates when appropriate.
- Setor: Aparelhos médicos
- Porte da empresa: 1.001–5.000 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Not the bigest name but a full featured surprisingly good solution
Avaliado em 20/01/2021
I have nothing negative to say about them. Our account manager has been excellent. As far as I can...
I have nothing negative to say about them. Our account manager has been excellent. As far as I can remember, we have had no outages during the last 2 years. If you are looking for an ITSM solution, at least give them a try, you might be pleasantly surprised.
Vantagens
Due to the help offered by Sysaid, it was easy to get the solution configured to our needs. If needed, we could have given them our requirements and they would have configured it for us. I like to learn a solution by doing the config myself, so just relied on them to point me in the right direction as and when needed. I didn't need a lot of help during the initial setup, but when I reached out to them, the service was always excellent. On the surface it looks quite simple but when you dig into the admin settings, it has a lot of powerful features that make it very customizable.
Desvantagens
Rendering email in the ticket was clumsy but has improved recently. It is perfectly useable but others do it better.
- Setor: Hospitais e Saúde
- Porte da empresa: 10.000+ funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great ITSM platform with great capabilities
Avaliado em 28/08/2023
SysAid is the answer to the issue of manual customer management. We utilize it for contract and...
SysAid is the answer to the issue of manual customer management. We utilize it for contract and renewal management, automated responses to customer support questions, and onboarding of new services.
Vantagens
The platform's pre-built functionality is excellent for handling support tickets, and it's highly customizable to fit any organization's specific requirements. Having the option to make your own folders and processes is quite useful.
Desvantagens
There are so many settings and options to configure in this program that we often find ourselves lost. There can be post-update issues on occasion. Since I only have 5 administrators and the bare minimum license, I can't generate nearly enough reports.
- Setor: Serviços financeiros
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
SYSAID is a great ITSM Tool comparable to any other global tool but really great value for...
Avaliado em 03/06/2020
We have been using SYSAID since 2012. It was easy to implement and roll out to the business. Today...
We have been using SYSAID since 2012. It was easy to implement and roll out to the business. Today even our [SENSITIVE CONTENT HIDDEN] uses SYSAID to log tickets for issues.
Vantagens
Ease of use and setup with Asset management/Projects modules which are easy to use
Desvantagens
The reporting tool exports to Excel 2003 format. needs updating to Excel 2016 or higher
Alternativas consideradas
Zendesk SuiteRazões para escolher o SysAid
Cumbersome, slow, unusable and not user friendlySoftware anterior
Zendesk SuiteRazões para mudar para o SysAid
Cost and as its based out of Europe, No VAT to pay giving a huge cost saving.- Setor: Educação superior
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
SysAid Review
Avaliado em 07/10/2019
We have tracking capability with SysAid that we never had before. We are able to better route our...
We have tracking capability with SysAid that we never had before. We are able to better route our service requests to the correct team for quicker response. We have better ability to tier our help desk services. We have the capability of tracking hardware and software assets and maintaining an ITIL CMDB.
Vantagens
Includes an asset management system and CMDB, modern interface for end-users and administrators, excellent sales and technical support.
Desvantagens
Workflow management is a little outdated and has a bit of a learning curve.
Alternativas consideradas
Jitbit HelpdeskRazões para escolher o SysAid
Lack of capabilities in tracking, tiering, asset management, and CMDB.Software anterior
Jitbit HelpdeskRazões para mudar para o SysAid
Price and capability.- Setor: Internet
- Porte da empresa: 1.001–5.000 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Robust and affordable IT management tool
Avaliado em 08/03/2023
We also use it for tracking changes, keeping an inventory of our assets, and generating reports. We...
We also use it for tracking changes, keeping an inventory of our assets, and generating reports. We are now better able to track and manage our assets, as well as identify the type and version of software running on each machine.
Vantagens
The IT business processes in our company are monitored, measured, and supported by end-users thanks to Sysaid. We needed a solution that provided constant, seamless connectivity across all of our devices.
Desvantagens
It seems like they are halfway done implementing a whole new, cutting-edge UI design, judging by the current state of the user interface. The layout and aesthetic of the many pages varies. The product makes use of three or four distinct styles.
- Setor: Roupa e moda
- Porte da empresa: 1.001–5.000 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great tool, simple to use, ITIL aligment and powerful customization capabilities
Avaliado em 20/02/2020
Being easy to use, configure and completely aligned with ITIL framework we implemented it successful...
Being easy to use, configure and completely aligned with ITIL framework we implemented it successfully with a fast user adoption; now I have full knowledge on what is going on in my department.
Vantagens
It have several options to create a ticket (from e-mail to a key on the keyboard - F11) and is powerful enough to support detailed customization (look and feel, personalized templates, e-mail with expected resolution dates, tickets categories, timers, notifications, etc).
Desvantagens
Project tracking is rudimentary (Understood that it's not part of the scope)
Alternativas consideradas
Zendesk SuiteRazões para mudar para o SysAid
I used it on the past and remembered that have the easiest way to submit a ticket by pressing a single key on the keyboard... and becasue is fully aligned with ITIL- Setor: Educação superior
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
SysAid is Great!
Avaliado em 26/10/2021
It's wonderful. It does everything we need it to and we have plenty of support in regards to the...
It's wonderful. It does everything we need it to and we have plenty of support in regards to the system.
Vantagens
Easy to use and easy to train others to use it.
Desvantagens
Customization for the site could be a lot easier.
Alternativas consideradas
Zendesk SuiteRazões para escolher o SysAid
OTRS is open source and free to use but everything that is done within it needs to be scripted out and is very time consuming.Razões para mudar para o SysAid
Zendesk had too many features rolled into one and a high asking price.- Setor: Software
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
User friendly and email integrated
Avaliado em 10/02/2022
Excellent, meet its expectation
Excellent, meet its expectation
Vantagens
Fast, reliable customer support
User friendly, keep tracks of time time spent on the project and notifying other users
Email interacted keeps tracks of new updates
Desvantagens
There lot of template on the admin site that you need to configure according to your company goals, you will need more knowledge on the admin site to configure according to your company specification
Razões para mudar para o SysAid
Company Client SysAid integration Email alert notification Project Management- Setor: Bens de consumo
- Porte da empresa: 1.001–5.000 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
SysAid the ITSM that you need.
Avaliado em 09/04/2021
We are using it for Ticket management, Self Service Knowledge base, Asset Management, Patch...
We are using it for Ticket management, Self Service Knowledge base, Asset Management, Patch Management and reporting.
Vantagens
SysAid Ticket management are completely customizable to fit our business needs.
Asset Management gives complete visibility into assets across the organization and reporting
The Self Service Portal is extremely user friendly and cuts down on the amount of tickets that actually make it into the que.
Active Directory integration is fantastic.
Desvantagens
The integrated remote control piece works but we miss some features of a more robust product.
Alternativas consideradas
ManageEngine ServiceDesk Plus, Freshdesk, SolarWinds Service Desk, JIRA Service Management, ServiceNow e ConfluenceRazões para mudar para o SysAid
SysAid was one application that we looked into that provided us the "Single Pain of Glass" with all the needed features in one easy to use cloud based application.- Setor: Serviços e tecnologia da informação
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Sysaid - A Second Review
Avaliado em 27/10/2023
Initially, I had reservations about sysaid's customer service support. However, I've come to...
Initially, I had reservations about sysaid's customer service support. However, I've come to appreciate the value in their meticulous approach to addressing issues and providing long-lasting solutions. This positive aspect of their service has improved my perception of SysAid. Nevertheless, I have noticed that resolving critical issues can be time-consuming, and this could be an area for potential improvement.
Vantagens
Over the years, SysAid has consistently demonstrated stability in its ticketing system. Even in a high-volume environment with over 15,000 tickets processed monthly, the platform has effectively maintained data integrity without experiencing delays or system lag.
Desvantagens
In a previous review, I initially expressed dissatisfaction with SysAid's customer service support. However, over time, I came to appreciate their methodical approach to ticket inquiries, which aims to understand the root cause of issues for a more effective and lasting solution. Nevertheless, for critical issues requiring tier 3/4/developer attention, the resolution process tends to be time-consuming.
- Setor: Mineração e metais
- Porte da empresa: 10.000+ funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Help Desk management system
Avaliado em 17/06/2020
SysAid team is great! they are very responsive and always there to help.
SysAid team is great! they are very responsive and always there to help.
Vantagens
Ease of use. Workflow capabilities are great. Easy to setup new groups, categories, ect.
Desvantagens
Reporting functions are getting better but still in progress.
Alternativas consideradas
InvGate Service DeskRazões para escolher o SysAid
Needed something globalRazões para mudar para o SysAid
People and easier configuration- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 501–1.000 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
I love SysAid!!!!!!!!!1
Avaliado em 21/02/2020
I have now used SysAid at 4 companies. Every company I go to I change out their system to SysAid.
I have now used SysAid at 4 companies. Every company I go to I change out their system to SysAid.
Vantagens
It has so many features included with the product. It's very easy and intuitive to use. It has all the tech ops tools I need under one roof. We're changing the way our entire business functions with an IT tool.
Desvantagens
Setting up incident management is easy. Finding the capacity to setup all the features and functionality has been a challenge. This isn't a con but more of a frustration for me. It's easy to see everything it can do and use cases. The challenge is putting all the thoughts into logic to make it happen.
- Setor: Construção
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
SysAid
Avaliado em 30/08/2019
We are using SysAid to manage our day to day incidents and requests. Along with that we have...
We are using SysAid to manage our day to day incidents and requests. Along with that we have de-commisioned solar winds and intune and only use SysAId as our Asset management.
Vantagens
We implemented SysAid for our ticket and asset management system. SysAid is nothing but a great system which can improve productivity drastically. The thing I like most about the system is that the varieties in which it could be molded depending on customers needs. I will definitely suggest SysAid.
Desvantagens
I have not come across any cons until now.
Alternativas consideradas
SolarWinds Service DeskRazões para escolher o SysAid
Limited functionality.Software anterior
SolarWinds Service Desk- Setor: Automotivo
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Easy to Use and Easy to Modify for your needs
Avaliado em 02/06/2020
HIGHLY recommend it. There is flashier looking packages on the market, that DO NOT perform as well...
HIGHLY recommend it. There is flashier looking packages on the market, that DO NOT perform as well and definitely not for the price. And I feel none hold a candle to the support and effort to be even better DAILY than SYSAID.
Vantagens
I have been using SYSAID for 15+ years. I find it is very easy to understand and use. It is highly customizable without the need for complex interactions or training from SYSAID. THE SUPPORT from SYSAID is far beyond any other Vendor I have dealt with in 35+ years of IT work.
Desvantagens
Some features advertised fall a little short of what you may expect but always meet what they say..The Ever evolving product sometimes creates an expectation that just doesn't quite reach the level I am expecting
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
Exceptional Customer Support & Powerful Service Desk
Avaliado em 27/01/2016
First off let me start off with saying that we've have had our issues with SysAid over the years...
First off let me start off with saying that we've have had our issues with SysAid over the years but SysAid has improved leaps and bounds since we decided to go with them and I'm glad we stuck with them despite the issues.
We first rolled SysAid out locally and have since migrated to their cloud edition. We utilize almost all of the features offered by SysAid.
****LIKES MOST****
-Features: Incredibly powerful and feature rich service desk. If locally hosted you can control virtually every aspect of the service desk and customize it to your liking. -Customer Support: Amazing customer support and online community. You can tell the team behind SysAid is passionate about their product. -Price: Comparatively speaking SysAid is equal or lower in annual cost to operate (we use the Cloud edition). -Reporting: MUCH improved reporting. -Asset Management: Possibly my favorite feature. SysAid will scan my network and add assets to my service desk. SysAid will alert me when certain events occur with the asset and keep my assets up-to-date.
****LIKES LEAST****
- Lack of integration with third party applications however SysAid is currently working on this. - Ease of use: SysAid is packed full of functionality and it can be a little intimidating or difficult to get setup however the online help and online community make things a much easier. - Lack of high-level, customizable dashboards which are common with other service desks. - Lack of email response integration which is common with other service desks. SysAid does integrate with email servers however for email responses to link to the ticket the message must be generated using the messaging system within the service desk. Communication with the end user via an email client will not tie back to the service desk ticket.
Resposta do SysAid Technologies
Hi Jon,
Thank you for your honest feedback- it's extremely valuable to us. I know that your account manager has since been in touch with you to ensure that you're familiar with all of SysAid's customization options in the cloud- which are identical to those offered in the locally-hosted (on-premise) solution.
You mentioned that you could benefit from a high-level dashboard, so I'm hoping that you've now had a chance to check out SysAid's new BI Analytics module- just released in January 2016. This is an out-of-the-box BI tool powered by Qlik and now built in to SysAid, that will save our customers enormous time and resources on obtaining critical data. Thank you again for all of your comments!
Kim.
- Setor: Serviços financeiros
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Why we choose SysAid's Help Desk Software
Avaliado em 28/04/2020
Great support, they solve very quickly any doubt.
Great support, they solve very quickly any doubt.
Vantagens
A very powerfull ticket management tool, is very easy to install it and start using it, you can modify/personalize the flow that the ticket will follow and create different roles for the team members, log the time of the activities and have an insight panel in where you can see a summary of the tickets pending for assignation, closed or being categorized depending of your needs.
Desvantagens
So far I have no complaints, the software does their job
Alternativas consideradas
JiraRazões para mudar para o SysAid
That is the software that the users chose- Setor: Serviços de informação
- Porte da empresa: 1.001–5.000 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Not bad, but less than expected
Avaliado em 28/08/2019
Vantagens
If you come from XLS or a homemade ITSM took, this software does the job. It integrates with AD and the user portal is simple enough.
Desvantagens
Overall the management of the tool is not very friendly. The design and configuration of the workflows is conversom. The management reporting is old looking and can't be configured as you like. For instance, you are limited to six indicators for the management panel and you only can pick the indicators available in the shapes presented. It has simple things that are very anoying, such as the filters in the lists that stay with you from session to session and can´t be removed with one click. Migrating incidents to problems is not easy. Managing Massive incidents is less than intuitive, navigation between tkts is not great, but perhaps the worst is that admins and users can not be grouped together.
- Setor: Química
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Improving the monitoring of IT processes
Avaliado em 08/06/2021
We have been using SysAid for almost 10 years. We started with the free solution and migrated to...
We have been using SysAid for almost 10 years. We started with the free solution and migrated to the Cloud solution when it was available, which helped us since we did not have to allocate infrastructure on site. Sysaid has been improving its platform incorporating new functionalities and improving the current ones. SysAid has become the tool for daily use where we practically enter everything we do in IT, which allows us to later review the information or generate a source of knowledge.
Vantagens
SysAid sticks to our needs in the IT department. It allows us to record all events or problems with the necessary information. The monitoring is very simple and with the information that allows to generate data analysis for decision making. Asset management allows us to have a history of events as well as the support provided.
Desvantagens
SysAid has many functionalities, so it is necessary to do a good analysis of what is really required and what will be used. At the moment there is nothing that we dislike with the use and management of Sysaid.
- Setor: Consultório médico
- Porte da empresa: 10.000+ funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Awesome Ticketing System
Avaliado em 23/12/2020
The reach sysaid has with our business is wide. It controls everything from password changes to...
The reach sysaid has with our business is wide. It controls everything from password changes to change management.
Vantagens
I like just how easy this product is to use and the ease for the end users to put in tickets. Also love that you can give certain user access to different categories depending on the admin group they are in.
Desvantagens
I wish the sysaid asset management was a little more robust.
- Setor: Seguros
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great helpdesk and inventory software
Avaliado em 03/11/2023
Great helpdesk and inventory software
Great helpdesk and inventory software
Vantagens
very good helpdesk ticketing system and inventory as well
Desvantagens
cost money for more administrators but can be implemented for more departments