Avaliações do WebPT

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474 avaliações
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WEBPT IS THE ONLY CHOICE FOR PHYSICAL THERAPY ELECTRONIC MEDICAL RECORDS!
Avaliado em 19/04/2016
Currently, we utilize WEBPT in a very busy outpatient physical therapy clinic. When we started...
Currently, we utilize WEBPT in a very busy outpatient physical therapy clinic. When we started looking for EMR software a few years ago, we saw that there were very few Physical Therapy choices available that incorporated everything we were looking for in an EMR. It is very user-friendly, even for the technically challenged users in our clinic. One of the more important aspects of WEBPT is the efficient way we are kept compliant with all things Medicare! When Medicare requirements change, WEBPT will implement those changes well in advance of the start date, along with the necessary training. This ensures that clinics are comfortable with the changes and aren't scrambling at the last minute, wondering if their claims will get paid, or if their documentation is on point. I cannot stress how much we are pleased with WEBPT. It is THE ONLY CHOICE for Rehab Professionals!!
Vantagens
Ease of Use
Efficiency with Front Office Package
Documentation is very straight forward
Customer Service Reps
Compliance with Insurance Changes
Schedule is easy to use and read
Desvantagens
Fewer clicks between tabs
- Setor: Hospitais e Saúde
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great PT EMR
Avaliado em 23/05/2023
Works well for what I need. Reminds me when progress notes are coming due even though I don’t use...
Works well for what I need. Reminds me when progress notes are coming due even though I don’t use the scheduling part of the product, keeps track of plan or care dates and ability to customize is just flexible enough without getting overly complicated.
Vantagens
Responsiveness to assistance and updating product based on feedback.
Desvantagens
1- Previous measures do not carry over into new progress notes in SOAP 2.02-SOAP 2.0 documents print out/ fax layout takes up too much space and pages. 3- No option to email or securely send documents other than fax.
- Setor: Hospitais e Saúde
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
I would not choose WebPT if it was the last PT software on Earth
Avaliado em 25/07/2023
Desvantagens
Poor communication between my clinic and WebPT. We are going through a transition period to Athena and so far, WebPT has been nonexistent at best with their support. They have been intentionally ignoring myself and other employees at the clinic probably because they are losing a client. This is poor professionalism at its finest.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
ReissPT LOVES WebPT
Avaliado em 16/05/2023
I love WebPT. From [sensitive content hidden] to all the customer service representatives and...
I love WebPT. From [sensitive content hidden] to all the customer service representatives and technicians Thank you ! You make good and useful updates because you listen to your users.
Vantagens
I love that all my needs as a private practice owner and as a physical therapist are meet under one roof that is WebPT
Desvantagens
I would like to track and schedule non insurance. Services Such as wellness or other cash services. Maybe I just don’t know how but I want to set up reminders for those people etc I have to made a chart for the internal payments collection and billing and often I want a one time only option. Call me to discuss
- Setor: Consultório médico
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 7.0 /10
WebPT User
Avaliado em 12/02/2024
Vantagens
It is relatively easy to learn and train new employees on
Desvantagens
It is difficult to change anything or go back to fix anything without administrative access. Thus there are a lot of addendums and emails that happen before things are fixed.
- Setor: Consultório médico
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
The private practice doesn't matter to them...
Avaliado em 22/06/2023
Don't use their billing system - they will nearly destroy you. EMR is fair, but cumbersome. Not...
Don't use their billing system - they will nearly destroy you. EMR is fair, but cumbersome. Not efficient in this time of productivity demands due to low reimbursement. REACH has been helpful to us, but is a piecemeal approach and you pay "extra". Love the outcome measures feature but doesn't integrate to this point for MIPS reporting. KEET MIPS has been misrepresented in 2023 (since they merged with Clinicient) and markedly increases the therapist's work - doesn't integrate with the current documentation system which then means you double the work for outcome measures and reporting - as per usual 'their team is working on an integration". Typical WebPT rolling out/selling a product that is not "ready". Generally, support is poor - and I stand by this on all fronts. If they answer you within 48 hours they count it as "responding", but in reality they don't usually solve the problem - they just ask a question to divert it and "pass the buck". We have been with WebPT 12 years - just added their billing system January 2023... that was the proverbial straw to break the camels back. We can't run fast enough at this point. 5 office practice. Leaving. They are too big to care.
Vantagens
WebPT REACH may have had the largest impact positively on our practice. Otherwise, their EMR software is being lapped by more efficient customizable programs.
Desvantagens
Support. Support. Support. Products sold that actually aren't ready! They lie!
- Setor: Consultório médico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Utter lack of professionalism
Avaliado em 09/10/2023
I am an LMT and have a medically focused practice, therefore, most of what I do overlaps with some...
I am an LMT and have a medically focused practice, therefore, most of what I do overlaps with some of what PT's do. Given this fact, I have been searching for a new EMR and RMC system that is all integrated. I just got off of a "sales call" that couldn't have been longer than 3 minutes with [sensitive content hidden] clearly thought that being on a call with me was a waste of his time. I got eye rolls, told maybe I should find someone to jerry-rig a system together for massage therapists since they don't exist even after telling him multiple times that what WebPT offers is what I am looking for. He immediately told me that I would be looking at paying $300-$700 a month and asked if that was something I could afford because he didn't want to waste time, you know giving me a demo like we were supposed to be doing. He told me they charge $150 per month to use their scheduler and scoffed at me when I get all of that functionality for free from another platform. He did everything he could to try to get me off of the phone by throwing what he figured were numbers I couldn't afford. The fact is I can afford that, and I will pay another company that money now, because [sensitive content hidden] you were demeaning and dismissive. This is the third phone call I have set-up with this company's sales department and have all three times been treated terribly.
Vantagens
Don't know, sales wouldn't even give me a demo.
Desvantagens
Dismissive, unprofessional sales team.
- Setor: Consultório médico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
webpt
Avaliado em 23/10/2023
very user friendly
very user friendly
Vantagens
easy to use reminds pts about appointments
Desvantagens
does not intergrate with all billing systems
- Setor: Hospitais e Saúde
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Loved WebPT so much, I chose it for my own clinic!
Avaliado em 13/06/2023
Vantagens
Integrated notes without redundancies. Professional looking documentation that is easy to send to drs and case managers. Integrates with Therabill for billing.
Desvantagens
Sometimes it takes a long time or several attempts to bring up a new note for a patient.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 10.000+ funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
WebPT , a good alternative yet costly
Avaliado em 01/04/2024
Vantagens
Great user friendliness, ability to integrate with therabill. The nice part of WebPT appointments is the fact that they are colour coded which is helpful.
Desvantagens
Better options are available which are cost effective and provide more features at hand
- Setor: Consultório médico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Webpt experience
Avaliado em 22/05/2023
every year it gets better , customer service is outstanding
every year it gets better , customer service is outstanding
Vantagens
soap notes template saved and easy to access , staff is training is fast because its easy to follow and understand
Desvantagens
even though they update the tracking on what your staff does ei the making and deleting of an appointment just to look at what you just did in a simple form is what we wanted , its still very hard to understand what the person did on the report
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Does What it Needs To
Avaliado em 16/05/2023
Vantagens
The clean display, ease of changing/creating schedules, charts that keep up with patients' visits. It is easy to see how frequently people have come and even reasons that they have/haven't attended.
Desvantagens
The reminders cannot be customized, and I wish that the charting for pt visits would update with each one. Sometimes it will say a patient has attended 5 times, when in reality it's been 8 or more visits. It's hard to track when you have to go back and count each one.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
One-stop shopping for PT
Avaliado em 16/05/2023
I have used WebPT for almost as long as I have been open (>15 years). I purchased because of their...
I have used WebPT for almost as long as I have been open (>15 years). I purchased because of their ability to integrate with my billing service (which they eventually bought) and they have been great.
Vantagens
Integrates documentation and billing so no double work.Automatic reminders, communication, and home exercise program enhances patient interaction.
Desvantagens
Might be too robust. Many bells and whistles. Personalizing templates is not intuitive.
- Setor: Consultório médico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Supervisor
Avaliado em 16/05/2023
Vantagens
Easy to schedule patients, documentation on the Therapist end has been very easy to learn and use.
Desvantagens
Waitlist works only about half of the time, bolder lines in-between the days on the schedule, a based on medically necessary option under visit/insurance information, dog ear on patients appts where we could track notes ie, request female, dry needling, only schedule one appt at a time.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Ease of use
Avaliado em 24/05/2023
It is easier than my last product and designed for physical therapy.
It is easier than my last product and designed for physical therapy.
Vantagens
It is easy to use and most tests and measures are available to document with a click.
Desvantagens
Some tests aren’t available and daily notes have too much information on them that isn’t necessary. The canned text function doesn’t work well.
- Setor: Hospitais e Saúde
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Good product
Avaliado em 16/05/2023
Vantagens
Ease of use, adaptable, customizable, and very inexpensive. Can bill, schedule, document, order supplies, and get CEUs all with the same platform!
Desvantagens
Every now and then it will go down, sometimes customer support takes awhile to get back to you.
- Setor: Hospitais e Saúde
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Unhappy with webpt. Where is soapnote 2.0???
Avaliado em 22/05/2023
Poor
Poor
Vantagens
Ok to use because Medicare compliant , difficult and outdated , not comfortable to use with tablets or phones
Desvantagens
Poor customer service Unable to duplicate similar evals Unable to make prefilled templates
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
Avaliado em 06/11/2013
I work for a small, privately owned outpatient practice with three clinic sites. We recently began...
I work for a small, privately owned outpatient practice with three clinic sites. We recently began using WebPT. Over the course of my schooling and employment, I have used approximately six or seven different EMR programs. Overall, I would rate WebPT in the top three or four of those programs. They are doing a number of things right, but leave much to be desired.
I think WebPT's biggest downfall is its lack of efficiency, which, at times, is costing our clinicians valuable treatment time with our patients. There are a number of extra steps that one must take in order to complete documentation on initial evaluations, flowsheets, and home exercise programs. Below are a list of some of the problems we have experienced along with suggestions for improvement.
1. When creating IE templates, we are currently unable to view the details of the tabs we are selecting. If the details of selected tabs end up being different than expected, we must later go back and modify the template after we perform the eval. To fix this, enable viewing of IE tab details when creating templates.
2. When entering diagnosis codes, the search bar does not always register keywords, making it difficult to quickly find appropriate diagnosis codes. To fix this, improve search capability in the diagnosis code box. (e.g. - enter keyword "shoulder" and all diagnoses with "shoulder" pop up).
3. We have experienced issues with notes not saving (or not formatting into a PDF document) due to using symbols (e.g. - &, #, *, /, -) in our documentation. To fix this, enable the use of symbols without need for extra spacing to improve efficiency of use for clinicians.
4. It is difficult and time-consuming to find specific exercises in the flowsheet and home exercise program due to the search bar requiring a very specific order/combination of words. Improve search capability in flowsheet and HEP (e.g. - enter keywords "shoulder AAROM" and all exercises with those words in no particular order should pop up). If WebPT is unable to do this, then at the very least provide a paper copy of exercises with their titles (in categorical or alphabetical order) to clinics for use as a quick reference.
5. When you are able to find exercises in the HEP, the results page requires you click a tab to see the remaining exercises. To fix this, get rid of the "see more results" box in the HEP, and simply have all exercises appear on one page.
6. The flowsheet and HEP do not link to one another. If they did, developing a HEP would be much more efficient. We are currently doing twice the work when we have to search for exercises in the HEP after we already listed them in the flowsheet. (As discussed in #4, this is a time consuming process). To fix this, provide an option/tab to carry exercises from the flowsheet to the HEP. Also, enable a feature to view exercises in the flowsheet before selecting them (to ensure we are ultimately selecting the exercises we want on patients' HEPs).
7. We are currently unable to share HEP templates with other clinicians unless each clinician searches through other therapist's patient records to find a previously created HEP template. This is impractical and inefficient. To fix this, provide an option for us to create HEP templates that may be shared by all clinicians. (e.g. - an option similar to the public IE templates).
8. There is currently no option to add photos of customized exercises that are not found on WebPT. To fix this, add an option for us to upload our own photos for use in our HEPs.
9. When adding exercises to flowsheets, they do not stay in a consistent order. Therefore, clinicians end up scrolling up/down the flowsheet repeatedly to find the exercise that was added. Furthermore, after we order exercises they fall out of order if we then add further exercises. To fix this, default placement of exercises to the bottom of the flowsheet when they are added in order to improve organization and efficiency .
10. If autosave is on when the flowsheet is previewed (but not finalized), it duplicates the charges for the same date of service when we attempt to add further exercises. Therefore, we must go through and delete each exercise for one date of service before finalizing the document in order to avoid doubling exercise minutes. To fix this, enable us to preview flowsheets without incurring changes to them.
- Setor: Consultório médico
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
WebPT destroyed a portion of my patient's medical documents
Avaliado em 27/03/2021
WebPT is the first EMR that I have used for my office. First of all it is not cheap and it makes...
WebPT is the first EMR that I have used for my office. First of all it is not cheap and it makes me frustrated that I am not getting what I am paying for. My account is never credited if there are server issues and/or other problems that occur and are not resolved. They just give you empty promises the problems will be fixed and hope that you will eventually forget about them.
Vantagens
WebPT allows me to get my daily notes done in a more timely fashion and it works well with my billing company so billing is done on a daily basis.
Desvantagens
WebPT has problems and when you call to make them aware of the problems if it is of a simple nature it will be taken care of but if it is of a difficult nature it will not be taken care of. I have reported problems to them a couple of years ago and they continue to occur and they have never been fixed. More recently they are having problems with documenting cancellations and no shows which they were not even aware of. I made them aware of the problem and they claim it will be referred to their Tier Two team and it has been a month or longer and the issue has not been resolved and eventually it is just ignored. So I lost a portion of my patient's chart and it cannot be reviewed and/or recovered. Their faxing capabilities only work with a small amount of information but patient's charts depending on how long the patient is seen can be a large amount of information and I have to figure out another way to get the requested documentation another way such as burning it to a disc. Initial evaluations take hours to put in and that is not efficient! There are times I sit on the phone waiting for them to respond to my call and I have been on the phone for 30 minutes or longer! I have more complaints but I do not have the space or the time to sit here and type all of those issues up for you to read.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Poor Customer Service, Very overpriced compared to other options
Avaliado em 29/10/2021
Poor to Fair. Even when we were customers the service side was not very good.
Poor to Fair. Even when we were customers the service side was not very good.
Vantagens
It is designed for physical therapy, so that is helpful. THE software is good, the customer service is not.
Desvantagens
When we transitioned from WebPT to a different provider, they were very unhelpful in the transition, to the point of with holding our export of records, not returning phone calls or emails and being very dismissive and almost ellusive about what we needed to do to make a smooth transition to a new company. No one likes customers to leave, I realize, however I would have expected a more professional approach.
- Setor: Hospitais e Saúde
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
WEBPT TOPS the EMR LIST
Avaliado em 22/10/2016
I was one of the original 100 members of WEBPT and I could not have advanced my practice without...
I was one of the original 100 members of WEBPT and I could not have advanced my practice without it, what 10 years ago? (not sure how long its been) and surely could not survive without it now. The ongoing onslaught of insurance changes, branches, etc etc., especially Medicare, PQRS, G Codes is challenging enough but would be unsurmountable without WEBPT. I love the webinars for education and the new program Rehab Nation to keep us in touch and involved. I love the store with discounted items in which believe me, I have checked around and there are some good discounts at the WEBPT STORE. I am a critics critic and expect quality and customer service, each of which I have received with WEBPT. Thank You.!
Vantagens
I was one of the original 100 members of WEBPT and I could not have advanced my practice without it, what 10 years ago? (not sure how long its been) and surely could not survive without it now. The ongoing onslaught of insurance changes, branches, etc etc., especially Medicare, PQRS, G Codes is challenging enough but would be unsurmountable without WEBPT. I love the webinars for education and the new program Rehab Nation to keep us in touch and involved. I love the store with discounted items in which believe me, I have checked around and there are some good discounts at the WEBPT STORE. I am a critics critic and expect quality and customer service, each of which I have received with WEBPT. Thank You.!
Desvantagens
not enough to mention.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Very Pleased Customer
Avaliado em 17/06/2021
We are very pleased with WebPt. It is used all day, every day by all of our employees. The software...
We are very pleased with WebPt. It is used all day, every day by all of our employees. The software is easy to adapt to from the very beginning. You would have to look really hard to find another software package for medical records to even come close to comparison.
Vantagens
the software is very easy to navigate from screen to screen. Everything you need is so neatly arranged for each patient. In the event I ever have an issue, the support team is always very eager to solve the issue and they are almost always patient and kind.
Desvantagens
There is very little not to like about the software from WebPt. I really can't think of any thing at all to say negative about it.
- Setor: Consultório médico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Using WebPT in a private practice.
Avaliado em 06/03/2019
Once I got used to the system documenting was a breeze. I will be honest it takes time getting used...
Once I got used to the system documenting was a breeze. I will be honest it takes time getting used to each EMR but WebPT was pretty quick. I had in down in a couple weeks. The first few weeks though were frustrating and I was not sure why we were using this new EMR, but after I became proficient I was glad we got it.
Vantagens
I love that the software can combine scheduling, billing, and documentation. This saved us a lot time. I really enjoy that you can load specific plans in the objective form. For example a form for a RTC tear will be very different from a TKA. So being able to make customized plans for specific diagnosis saves time and saving time documenting means you get to spend more time with each patient.
Once a note is done you can easily access it for each patient that is simple and easy to read in the classic SOAP note format. I love that I can access their database from any computer with a secure login.
Desvantagens
The software can be repetitive with some of the boxes that you need to check. I will be honest I get too many emails from them but I don't want to unsubscribe because about 2/5 are very important ones with updated information for the software.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Best that is currently out there
Avaliado em 22/07/2019
I really enjoy using WebPT and they seem open to suggestions and changes and often update their...
I really enjoy using WebPT and they seem open to suggestions and changes and often update their software once they have created improvements.
Vantagens
I find WebPT to be the most user friendly EMR software on the market currently. Its booking features are endless with capabilities to move appointments, cancel and list the reason, delete appointments, etc.
Desvantagens
I do not like that it is one of the few EMRs I have used that does not display who cancelled or made an appointment so we have to write our names in the notes of the appointment.
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
ready to change
Avaliado em 12/03/2018
Vantagens
The web pt templates are easy to learn. Being able to fax the notes out through webpt is a convenient and time saving function. Integration between webpt and therabill needs work. I've had EOBs go missing
Desvantagens
WebPT/Therabill has caused me a lot of headaches. I am researching other softwares as a result. I've heard lots of good stuff but had nothing but troubles with their customer support and integration. I've had EOBs sent out but go missing via therabill. I've had my EMR system not get upgraded, but of course I was paying for those updates. I had a custom table ordered which never came and they were slow to refund me. Most recently, there was some sort of payment issue which was identified in a new calendar year after my accounting was done and now somehow its my fault even though they failed to notify me in a timely manner (4 months later) when it was an autopay set up. I think if you are a larger clinic it probably works fine but they are not committed to keeping the smaller clinics happy.