NetSuite

4,2 (1.699)
Escreva uma avaliação!
Pacote de ERP e gestão empresarial em nuvem

Classificação geral

4,2 /5
(1.699)
Relação qualidade/preço
3,8/5
Recursos
4,2/5
Praticidade
3,9/5
Suporte ao cliente
3,8/5

83%
dos usuários recomendam este app
Classificar por

1699 avaliações

Guilherme
Classificação geral
  • Setor: Consultoria de gestão
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Transformação digital

Avaliado em 10/10/2024

Vantagens

Robustez da solução, capacidade de escalar para diversos negócios, aumentou eficiência do time.

Desvantagens

Curva de aprendizado é longa para o time.

Marcelo
Marcelo
Classificação geral
  • Setor: Editoras
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Pros e contras

Avaliado em 18/07/2023

apesar de algumas demanda que poderia ser sanadas, utilio muito na organização e planejamento

apesar de algumas demanda que poderia ser sanadas, utilio muito na organização e planejamento

Vantagens

Integração abrangente: O NetSuite oferece uma solução de gerenciamento empresarial integrada que abrange várias áreas, como contabilidade, finanças, vendas, CRM, estoque e muito mais. Isso permite que as empresas tenham uma visão unificada de suas operações e promove a eficiência e a colaboração entre os departamentos.

Desvantagens

Dependência de conexão com a Internet: O NetSuite é baseado em nuvem, o que significa que requer uma conexão confiável com a Internet para acessar e usar o sistema. Se houver problemas de conectividade ou interrupções de serviço, pode haver impacto nas operações diárias da empresa.

Resposta do Oracle

Thank you for taking the time to leave a review, Marcelo. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.

Lucas
Classificação geral
  • Setor: Design
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Economia é resultado

Avaliado em 04/01/2024

Impressionado, por ser um app que qualquer pessoa pode manusear, fico feliz de ver que as empresas...

Impressionado, por ser um app que qualquer pessoa pode manusear, fico feliz de ver que as empresas estão se preocupando com a acessibilidade dos seus usuários!

Vantagens

Muito fácil de utilizar, pratico, as ferramentas elaboram cobranças, receitasse notas com muita eficacia.

Desvantagens

O suporte ao cliente, um pouco demorado, mas esperamos uma melhor versão.

Wes
Wes
Classificação geral
  • Setor: Software
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

NetSuite is great for Worker Task Scheduling

Avaliado em 31/05/2024

NetSuite was the easiest ERP Software to learn and use.

NetSuite was the easiest ERP Software to learn and use.

Vantagens

It is highly intuitive, easy to learn how to accomplish your objectives in minimal time.

Desvantagens

It is expensive, pricing and packaging should be more flexible so as not having to pay for functions you don't require.

Resposta do Oracle

Thanks for taking the time to leave a review, Wes! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Tammy
Classificação geral
  • Setor: Petróleo e energia
  • Porte da empresa: 10.000+ funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Robust ERP solution

Avaliado em 13/01/2025

Overall, it has been great. It has so many features and we can customize to meet our needs.

Overall, it has been great. It has so many features and we can customize to meet our needs.

Vantagens

Love that it is so customizable for our organization and tailors to our platform. It integrates seamlessly with our other software.

Desvantagens

There is a bit of a learning curve as it has extensive features.

Stephan
Classificação geral
  • Setor: Artigos esportivos
  • Porte da empresa: 11–50 funcionários
  • Usado Semanal durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 5.0 /10

Robust and Comprehensive with a Few Limitations and Caveats

Avaliado em 13/01/2025

Easily one of the more powerful, scalable, and customizable software suites in the world, but it is...

Easily one of the more powerful, scalable, and customizable software suites in the world, but it is only as good as your team is capable of using it.

Vantagens

Netsuite is a comprehensive solution for your entire business, consolidating your customers, inventory, and vendor relationships.

Desvantagens

The UI is extremely outdated, the browser compatibility is limited, and input fields exhibit odd behaviors such as defaulting to random values or counterintuitive keyboard navigation of the List views.

Zulma
Classificação geral
  • Setor: Serviços financeiros
  • Porte da empresa: 5.001–10.000 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

NetSuite: Analysis, features for Cost-Efficacy

Avaliado em 14/11/2024

NetSuite has been very evidently useful in our analysis business.​ You are saving your average of...

NetSuite has been very evidently useful in our analysis business.​ You are saving your average of forty percent when it comes to risk assessment because of the automated alerts and the new scoring system.

Vantagens

Affiliated continuous time integrated credit risk scoring that identifies possible risks right from customers and machines using algorithms based on current financial information and past payment records, respectively. The flexibility of the dynamic financial modeling that allows using scenarios for the risk assessment procedure, including several factors simultaneously in the model.

Desvantagens

There are few opportunities to modify parameters determining risk evaluation at the level of a concrete client. The templates appropriating financial reporting require further flexibility in computing special risk. It may be possible to organize the multiple client assessments more efficiently by doing them in batches.

Arthur
Classificação geral
  • Setor: Armazéns
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Netsuite Data drive software

Avaliado em 02/03/2025

Netsuite offers a wide range of useful information and data that can improve efficiency.

Netsuite offers a wide range of useful information and data that can improve efficiency.

Vantagens

A lot of useful information and gives great data for inventory and purchasing.

Desvantagens

To many options, it can be difficult to find some data.

Ansal
Classificação geral
  • Setor: Atacadistas
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

NetSuite Review by Ansal

Avaliado em 21/01/2025

Netsuite is an excellent cloud ERP solution, The major issues that we face with our old ERP was...

Netsuite is an excellent cloud ERP solution, The major issues that we face with our old ERP was reporting and the performance and integration. All those issues has been resolved by moving to NetSuite.

Vantagens

The multi subsidiary consolidation features, reporting and saved searches etc

Desvantagens

Not having the inventory aging report which is a basic requirement for all the ERP solution

Baby
Classificação geral
  • Setor: Petróleo e energia
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Best user friendly ERP

Avaliado em 21/01/2025

Very good experience it’s giving solution for our diverse business operations

Very good experience it’s giving solution for our diverse business operations

Vantagens

User friendly, we can learn very quickly

Desvantagens

Enhancements release are very slowly and it’s effecting sometimes the operation and maintenance

Leonardo
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

NetSuite: A Comprehensive Business Solution with Room for Improvement

Avaliado em 15/01/2025

Describe your overall experience with NetSuite
Overall, NetSuite has proven to be a powerful and...

Describe your overall experience with NetSuite
Overall, NetSuite has proven to be a powerful and versatile platform for managing various business functions

Vantagens

Comprehensive Integration: NetSuite seamlessly integrates various business operations into a single platform, from finance and accounting to inventory management and e-commerce.

Desvantagens

Cost: NetSuite can be expensive, especially for small businesses or startups. The licensing fees, along with costs for customization and implementation, can add up quickly.

Omar
Classificação geral
  • Setor: Indústria têxtil
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Netsuite Easy To use

Avaliado em 16/02/2025

I generally had a positive experience with NetSuite; it is a powerful ERP for large corporations

I generally had a positive experience with NetSuite; it is a powerful ERP for large corporations

Vantagens

Great customization features that make it easy for a specific company's needs. It includes other modules of an accounting and inventory nature and integrates very smoothly into the business process

Desvantagens

I don't think that this software has any dislike

Fatima
Classificação geral
  • Setor: Cosmético
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Very optimized solution

Avaliado em 21/01/2025

It’s scalable, user friendly and customizable

It’s scalable, user friendly and customizable

Vantagens

The finance module is very vast and it gives real time data

Desvantagens

Limited reporting customization options for the reports

Kevin
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Overly complicated and not the product for us.

Avaliado em 14/10/2024

This was a terrible experience from the get-go. Our CTO adopted NetSuite and it was clearly not...

This was a terrible experience from the get-go. Our CTO adopted NetSuite and it was clearly not the right choice from our business. It started with the lack of training. I think we had 2 training sessions over 6 months for the merchandising team. It slowed down the definition process of our catalog so that what used to take 10 minutes in the previous ERP took 3 hours. With many fields mapped to obscure auto index #s for definitions you had to build a decoder ring to keep them all straight. Basically everything we learned to do in Netsuite came from Google or YouTube. All of the menus were different depending on which role you had so cross-training between departments was impossible because people had to get to the same task via different paths. The filtering on reports was flawed and the Import/export menus kept so much history you had to scroll just to find the latest import/export only to be told it was still processing. The only rapid response you got from the team was when it was time to pony up another 250K for renewal. We probably had 5-6 different account people in charge of our account over the course of the 18 months we had the program. Just a terrible experience for us. Would give it zero stars if I could.

Vantagens

Lots of options to create reports and define items.

Desvantagens

Very Difficult to integrate and overly complicated. It slowed down our overall processes and a lot of the logic did not make sense when defining items. It isn't good when they tell you to use a different program to help with the definition process. It is very expensive as well especially when the training is so poor that all you wind up using it for is glorified accounting.

Lori
Classificação geral
  • Setor: Petróleo e energia
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Save time and know more about your business with Netsuite

Avaliado em 05/09/2024

I am a very big fan of NetSuite and I am excited about learning how much more NetSuite can do for...

I am a very big fan of NetSuite and I am excited about learning how much more NetSuite can do for our business that we haven't touched on yet. It has given us more visibility into our financials and shortened our closing time each period.

Vantagens

We like the ability to easily run financials on a project level basis and the automated features that shorten our close cycle.

Desvantagens

The customization that needed to happen to fit NetSuite into our current work processes and the transferring of data from our QB system to NetSuite was not smooth due to going live mid-year.

Miranda
Classificação geral
  • Setor: Materiais de construção
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Net Suite streamlines efficiencies

Avaliado em 18/09/2024

Overall, the process was good, and we received a lot of support from the NS implementation team.

Overall, the process was good, and we received a lot of support from the NS implementation team.

Vantagens

Once you learn the system, it's simple to use and gives you quick access at your fingertips. You can get a 360-degree view all from the same screen.

Desvantagens

Trying to find where training is, was not easy. It was necessary to know the NS verbiage to locate sessions.

Alternativas consideradas

ECLIPSE

Razões para escolher o NetSuite

To improve efficiencies and increase productivity

Razões para mudar para o NetSuite

Best suited for our business and customer support
Avaliador Verificado
Classificação geral
  • Setor: Petróleo e energia
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Netsuite Review from IGPES ERP Admin

Avaliado em 17/07/2024

My overall experience with NetSuite so far has been quite interesting as I feel the need to know...

My overall experience with NetSuite so far has been quite interesting as I feel the need to know more about the application. There are functions on the platform that make a lot of the operational workload easier especially when it comes to reports. The application is dynamic and overall great to use for business operations.

Vantagens

1. NetSuite offers a wide range of modules covering financial management, CRM, e-commerce, inventory, and supply chain management.
2. Suitable for businesses of all sizes, from small startups to large enterprises.
3. It is cloud-based.
4. It is customizable and Flexible
5. Provides real-time visibility into business performance with robust reporting and analytics tools.
6. Supports multi-currency, multi-language, and multi-subsidiary operations, making it ideal for global businesses.
7. Regular updates and new features are automatically deployed, ensuring the system stays current with the latest technology and best practices.

Desvantagens

1. It can be expensive, especially for small businesses or startups, due to subscription fees, customization costs, and user licenses.
2. Requires a learning curve and may necessitate ongoing training and support.
3. Implementation can be time-consuming and complex, requiring careful planning and resources.
4. Occasional slowdowns or downtime may impact business operations

Ashley
Classificação geral
  • Setor: Construção
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 0.0 /10

Not set up correctly/No customer service

Avaliado em 20/06/2024

It was terrible. I was passed to several different people. No one spoke to each other about my...

It was terrible. I was passed to several different people. No one spoke to each other about my issues, and no one resolved any other than offering to charge me more for a new module that would fix everything.

Vantagens

I like the promise that it would have good reporting and customization.

Desvantagens

was extremely dissatisfaction with the service and support provided by NetSuite over the past year. Unfortunately, my experience has been fraught with numerous issues, ultimately leading me to decide not to renew our contract.

From the outset, the implementation of NetSuite was handled incorrectly, causing significant disruptions to our business operations. Whenever we encountered an issue, the standard resolution offered was to purchase an additional module, which felt more like a sales strategy than a genuine effort to resolve our problems.

Moreover, the pricing structure for essential features such as payroll and profit and loss by jobs was not made clear upfront, leading to unexpected costs that strained our budget. Throughout our time with NetSuite, I found that no one seemed to have the necessary expertise to fix the issues we faced. Despite numerous requests to speak with supervisors, I was consistently told that our problems could be solved by spending more money, which was both frustrating and unacceptable.

Compounding these issues was the frequent turnover of our account manager, who changed four times within the year. This lack of continuity meant that no one had a clear understanding of our account history or ongoing issues, resulting in repeated explanations and a general lack of progress in resolving our concerns.

It is evident that the primary focus was on receiving payment rather than providing effective solutions and support. This approach has left us with a system that does not meet our needs and has caused considerable disruption to our operations.

Alternativas consideradas

QuickBooks Online

Razões para escolher o NetSuite

They discontinued payroll from the desktop verision.

Software anterior

QuickBooks Enterprise

Razões para mudar para o NetSuite

It seemed to have more customization and reporting.
Avaliador Verificado
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Oracle NetSuite for Finance Team

Avaliado em 22/03/2024

Vantagens

I would like to dive straight into the pros as given below:
1- It does allow us to automate almost everything in Netsuite using Scripts and workflow.
2- Easy to set up custom fields based on your tracking requirements.
3- Tax reporting is a lot easier now and if you are in Australia now you can ANZ localization for PTRS reporting.
4- Integrate with most of the systems you for most of the accounting function such as Accounts payable, AR, Fixed Assets, Bank Recs, Bank payment files, Sales and purchase orders and tax authorities.

We have moved from another software which is used for small companies but since we have moved to Netsuite we are loving it and will keep on using it now.

Desvantagens

I don't think there is anything I don't like about Netsuite as it is very user-friendly and does allow you to integrate with almost everything.

Resposta do Oracle

Thanks for taking the time to leave a review! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Jolly
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 1.001–5.000 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Fast, simple accounting software. Always one step ahead.

Avaliado em 30/10/2024

Secure, and simple solution I highly recommend.

Secure, and simple solution I highly recommend.

Vantagens

Seamless app integrations for efficient accounting. Quite comprehensive and practical. User-friendly and easy to customize.

Desvantagens

I don't like the lack of file organizer. It sometimes looks messy to difficult to navigate.

Erica
Classificação geral
  • Setor: Fabricação de alimentos
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Fast, simple and everything on one platform.

Avaliado em 09/12/2024

I really liked the platform. I used it in the beginning for order entry and management, then moved...

I really liked the platform. I used it in the beginning for order entry and management, then moved into Finance. Having everything in one system streamlined the processes.

Vantagens

Everything from order management, invoicing, payments and sale opportunities in one place.

Desvantagens

Building reports was not easy to navigate.

Avaliador Verificado
Classificação geral
  • Setor: Construção
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

NetSuite Review

Avaliado em 14/09/2024

We implemented NetSuite but the training steps were done in house and documents were not available....

We implemented NetSuite but the training steps were done in house and documents were not available. I recommend if switching to have training docs and steps prior to go live.

Vantagens

I liked how everything linked together and all information for a sales order could easily be tracked.

Desvantagens

There were times that a simple cash sale would take too many steps for something so small. There are also some accounts that were not easy to reconcile like accrued liabilities. No standard reports for AL which should be a must.

Regina
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

NETSUITE got your back

Avaliado em 15/06/2024

I'm able to retrieve all the email exchange even the attachment even though I am not included in...

I'm able to retrieve all the email exchange even the attachment even though I am not included in the email. All I need to do is log in to my account and access the case number that I need to review or check which is very vital to my position. That is, to oversee and to make sure that all cases logged are well attended by our CX and accommodated by our Systems Engineers.

Vantagens

I am able to get every information that I need and that would be vey helpful in fulfilling may task and helping our customers in timely manner.

Desvantagens

Restrictions based on your user account.

Nicholas
Classificação geral
  • Setor: Serviços de eventos
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

NetSuite: A Game-Changer for Our Business Success

Avaliado em 26/08/2024

NetSuite has been essential to our business. It has streamlined our operations, making us faster...

NetSuite has been essential to our business. It has streamlined our operations, making us faster and leaner while giving us a technological edge over our competitors. The seamless access and company-wide visibility it offers are truly irreplaceable. Overall, I believe NetSuite has been a key factor in our continued success.

Vantagens

NetSuite is a fantastic program that stands out for its flexibility and versatility. It allows you to manage your entire company seamlessly through an easy-to-use platform. The access and control it provides over various business functions make it an invaluable tool for streamlining operations and ensuring everything runs smoothly. Whether you're handling finances, inventory, or customer relationships, NetSuite makes it all manageable from one central hub.

Desvantagens

One challenge with NetSuite is the overall initial costs, particularly when you don’t fully grasp the value it brings right away. Additionally, its immense versatility can sometimes be overwhelming, almost like falling into a rabbit hole with countless features and options. To get the most out of it, it's crucial to have strong upfront control and a well-thought-out plan for implementation. Without that, it’s easy to get lost in all the possibilities.

Liz
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

NetSuite seems to want my business to fail rather than succeed

Avaliado em 01/05/2024

The decision to move to NetSuite was difficult. It was extremely expensive for our small company (4...

The decision to move to NetSuite was difficult. It was extremely expensive for our small company (4 of us at the time), but the features were robust and we felt like it could grow with us. We were talked into additional features at added costs (Premium Support and ACS) that we have regretted purchasing (they were unable to delivery anywhere close the value promised, mostly because of bureaucratic processes that only served to waste our time). NetSuite does not care at all that we are unhappy customers. I like to think of our service providers as being part of my team -- they will help me succeed and in turn that will help them succeed. NetSuite does not care at all about whether we are successful, and instead seems only to want to squeeze every last penny out of us. At this point we have spent so much time and money on NetSuite that we are reluctant to move our business. We keep hoping that our investment will one day pay off, but are usually left cursing NetSuite rather than praising it.

Vantagens

NetSuite has a lot of capabilities. I am confident that if we invested enough in the system, it could handle all of our needs.

Desvantagens

NetSuite is clunky and not user friendly. It is not designed for small business, where each employee wears multiple hats. We are 7 people, and most employees have to switch between roles daily to accomplish their goals. When we reach out to NetSuite for help or suggestions, they do not treat the relationship as a service provider who wants us to grow and be successful. Instead, they try to squeeze every dollar out of us. They consistently under-deliver on time-sensitive outcomes, and try to sell us upgrades we don't need and can't afford. Our account manager is delightful, but has no authority to help us in any capacity. Every B2B transaction is extremely difficult (including us paying NetSuite). When we try to lean in on NetSuite services, we find they are unable to deliver what was promised, and are unwilling to negotiate or apologize for their own shortcomings and mistakes.

Resposta do Oracle

Thank you for taking the time to leave a review, Liz. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.