Avaliações do NetSuite

NetSuite

4,2 (1.656)
Escreva uma avaliação!
Pacote de ERP e gestão empresarial em nuvem

Classificação geral

4,2 /5
(1.656)
Relação qualidade/preço
3,8/5
Recursos
4,1/5
Praticidade
3,9/5
Suporte ao cliente
3,8/5

83%
dos usuários recomendam este app
Classificar por

1656 avaliações

Guilherme
Classificação geral
  • Setor: Consultoria de gestão
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Transformação digital

Avaliado em 10/10/2024

Vantagens

Robustez da solução, capacidade de escalar para diversos negócios, aumentou eficiência do time.

Desvantagens

Curva de aprendizado é longa para o time.

Marcelo
Marcelo
Classificação geral
  • Setor: Editoras
  • Porte da empresa: Profissional autônomo
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Pros e contras

Avaliado em 18/07/2023

apesar de algumas demanda que poderia ser sanadas, utilio muito na organização e planejamento

apesar de algumas demanda que poderia ser sanadas, utilio muito na organização e planejamento

Vantagens

Integração abrangente: O NetSuite oferece uma solução de gerenciamento empresarial integrada que abrange várias áreas, como contabilidade, finanças, vendas, CRM, estoque e muito mais. Isso permite que as empresas tenham uma visão unificada de suas operações e promove a eficiência e a colaboração entre os departamentos.

Desvantagens

Dependência de conexão com a Internet: O NetSuite é baseado em nuvem, o que significa que requer uma conexão confiável com a Internet para acessar e usar o sistema. Se houver problemas de conectividade ou interrupções de serviço, pode haver impacto nas operações diárias da empresa.

Resposta do Oracle

Thank you for taking the time to leave a review, Marcelo. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.

Lucas
Classificação geral
  • Setor: Design
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Economia é resultado

Avaliado em 04/01/2024

Impressionado, por ser um app que qualquer pessoa pode manusear, fico feliz de ver que as empresas...

Impressionado, por ser um app que qualquer pessoa pode manusear, fico feliz de ver que as empresas estão se preocupando com a acessibilidade dos seus usuários!

Vantagens

Muito fácil de utilizar, pratico, as ferramentas elaboram cobranças, receitasse notas com muita eficacia.

Desvantagens

O suporte ao cliente, um pouco demorado, mas esperamos uma melhor versão.

Chris
Chris
Classificação geral
  • Setor: Energias renováveis e meio ambiente
  • Porte da empresa: 11–50 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

NetSuite is a Great Option

Avaliado em 05/09/2024

Our account rep, account manager, and implementation lead are all really pleasant to work with and...

Our account rep, account manager, and implementation lead are all really pleasant to work with and communicate well. The product is working well so far, and we're looking forward to our Phase 2.

Vantagens

So customizable that you can configure it to do just about anything. A unique product that can really be for anyone. Once live, it's fairly intuitive.

Desvantagens

While the customization is amazing, you can get lost if you don't pay attention to the details or aren't working with someone who knows the technical nuances well when you set it up. Our implementor ([sensitive content hidden] ) helped us with this.

Jennifer
Classificação geral
  • Setor: Companhias aéreas/Aviação
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Great product but Too expensive to use as a small business

Avaliado em 05/11/2024

I did not purchase we just sampled the product before we purchased another

I did not purchase we just sampled the product before we purchased another

Vantagens

It was growth oriented as you grow it grows

Desvantagens

Cost paid each year is more than a small business can handle

Alternativas consideradas

SAP Concur

Razões para mudar para o NetSuite

We did not choose it because it was too expensive for our yearly budget
Amanda
Classificação geral
  • Setor: Contabilidade
  • Porte da empresa: Profissional autônomo
  • Usado Semanal durante Avaliação gratuita
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 6.0 /10

Love to use this platform

Avaliado em 07/10/2024

Overall it is a nice accounting management software.

Overall it is a nice accounting management software.

Vantagens

This was one of my go to platforms back in the day! Today it is far more advanced and aided with more features than before. This business platform is a great way to keep up with all records.

Desvantagens

I have one concern and that is pricing! It is a little to high priced for me!

Lori
Classificação geral
  • Setor: Petróleo e energia
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Save time and know more about your business with Netsuite

Avaliado em 05/09/2024

I am a very big fan of NetSuite and I am excited about learning how much more NetSuite can do for...

I am a very big fan of NetSuite and I am excited about learning how much more NetSuite can do for our business that we haven't touched on yet. It has given us more visibility into our financials and shortened our closing time each period.

Vantagens

We like the ability to easily run financials on a project level basis and the automated features that shorten our close cycle.

Desvantagens

The customization that needed to happen to fit NetSuite into our current work processes and the transferring of data from our QB system to NetSuite was not smooth due to going live mid-year.

Sarah
Classificação geral
  • Setor: Jogos e cassinos
  • Porte da empresa: 201–500 funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 7.0 /10

Netsuite Review

Avaliado em 13/11/2024

I have only been using Netsuite for about two years now and have nothing but good things to say....

I have only been using Netsuite for about two years now and have nothing but good things to say. The system is user friendly, allowing me to add shortcuts and save reports in order to save time and make things easier for myself.

Vantagens

Netsuite is a system that is very easy to navigate through and user friendly

Desvantagens

I have not run into many issues regarding Netsuite that haven't been resolved.

LIZETTE
Classificação geral
  • Setor: Construção
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

In process

Avaliado em 30/10/2024

Still implementing. The customer support has been great, the same with our cases follow-up.

Still implementing. The customer support has been great, the same with our cases follow-up.

Vantagens

Search feature and great customer support!

Desvantagens

Too many menus. Sometimes its really hard to find what you need

Dillon
Classificação geral
  • Setor: Fabricação de alimentos
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

NetSuite Review

Avaliado em 25/10/2024

Overall a very powerful system with endless capabilities for virtually any business vertical. Can...

Overall a very powerful system with endless capabilities for virtually any business vertical. Can be difficult for non-technical users to navigate. Support team is responsive and professional.

Vantagens

Flexibility/ability to customize, tons of product offerings to solve various business problems, good support team.

Desvantagens

Complex to troubleshoot at times, defects/enhancement requests rarely seem to be addressed in a reasonable time frame.

Miyeon
Classificação geral
  • Setor: Serviços ao consumidor
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

NetSuite - Pros & Cons

Avaliado em 21/11/2024

I don't have any major issue, but if there are some updates, it must help my daily workflow. -...

I don't have any major issue, but if there are some updates, it must help my daily workflow. - Also, I hope if I/S details show more details as a default setting. (Journal entry memo, Journal entry descriptions, Subsidiary/Entity Name, Etc.), it must be better even though we can customize, I cannot save all account reports.

Vantagens

You can customize reports and save the reports for future uses.

Desvantagens

Hard to find my journal entries and there is no way to go direct to general ledger accounts (Need to open P&L, BS or CoA) I hope there is search function to accounts directly and my journal entry list.

Katy
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Versatile, customizable, and does pretty much everything

Avaliado em 12/11/2024

NetSuite is a great ERP solution for mid-size/enterprise level businesses. It's scalable and...

NetSuite is a great ERP solution for mid-size/enterprise level businesses. It's scalable and extremely customizable, something many ERPs lack. It's fully cloud-based, and has modules for pretty much everything that isn't included in the base application, including multiple e-commerce suites, demand planning, online forms, WMS, HR, the list goes on.

Vantagens

Versatile, customizable, versions for a variety of verticals, does pretty much everything

Desvantagens

UI looks dated and could be more user friendly - it requires training to use in even a basic way, CRM functionalities could use an upgrade

Avaliador Verificado
Classificação geral
  • Setor: Entretenimento
  • Porte da empresa: 5.001–10.000 funcionários
  • Usado Semanal durante 6 a 12 meses
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

One stop shop tool for payroll and inventory

Avaliado em 04/10/2024

Vantagens

It is even though similar to QuickBooks but with project management and tracking inventory and CRM facilities available, makes it really great tool to use

Desvantagens

It’s a little difficult to be friendly with it’s user interface, but once we get a hang of it, it’s pretty great

Yael
Classificação geral
  • Setor: Software
  • Porte da empresa: 201–500 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Praticidade
  • Probabilidade de recomendação 9.0 /10

Corporate Controller

Avaliado em 06/08/2024

I love working with NS, I think it's very user friendly, reporting is super flex and the ability to...

I love working with NS, I think it's very user friendly, reporting is super flex and the ability to see consolidated reports at all times is incredible. The only things I think require improvement are the fixed assets repots and the billing schedules.

Vantagens

1. The option to see the reports on a consolidated level
2. Reporting and the option to customize report is amazing
3. Search line
4. The ability to edit transitions
5. Advanced IC JEs

Desvantagens

1. Billing schedules are very challenging- for example quarterly billing for 2 years and for 1 year requires 2 different billing schedules, the system can only divide the quantity for non annual billing schedules etc.
2. No as of date vanilla report to track Inventory in transit and accrued expense related to inventory received where an invoice was not received.
3. Fixed assets module reporting- for example if an asset was sold the accumulated depreciation would show on the same column as the depreciation for the period.

John
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Netsuite for Ecommerce

Avaliado em 07/06/2024

Would highly recommend, is a learning curve like any new system.

definitely worth while moving too...

Would highly recommend, is a learning curve like any new system.

definitely worth while moving too if your looking for progressive expansion

Vantagens

Full customization to handle drop ship and on hand stock,
Security systems in place.
workflows to enable automation to be setup.
integrations with other platforms such as Yooz

Desvantagens

scripting knowledge is required one you get past basic customization, which if your unsure can be costly.

Alternativas consideradas

Zendesk Suite

Razões para escolher o NetSuite

Growth of the business and to allow for an all in one with website control package.

Razões para mudar para o NetSuite

Customization and all in one package with an abundance of support options, which would facilitate cost saving and growth with the business.

Resposta do Oracle

Thanks for taking the time to leave a review, John! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

David
Classificação geral
  • Setor: Maquinário
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Net-suite Review

Avaliado em 30/04/2024

Overall, our experience with NetSuite has been highly positive. The platform has significantly...

Overall, our experience with NetSuite has been highly positive. The platform has significantly improved our inventory and order management processes, providing us with real-time visibility into our operations and helping us streamline our workflows for greater efficiency and accuracy. While there was a learning curve during the implementation process, the benefits we have gained from using NetSuite have far outweighed any initial challenges. We are extremely satisfied with the platform and its impact on our business.

Vantagens

What I liked most about NetSuite was its comprehensive suite of inventory and order management features, which provided real-time visibility into our inventory levels, streamlined our order processing, and helped us optimize our warehouse operations for greater efficiency and accuracy.

Desvantagens

What I liked least about NetSuite was its initial complexity and the learning curve associated with setting up and customizing the system to meet our specific business needs. Additionally, the cost of implementation and ongoing maintenance could be prohibitive for some businesses.

Resposta do Oracle

Thanks for taking the time to leave a review, David! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Alanna
Classificação geral
  • Setor: Energias renováveis e meio ambiente
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 3.0 /10

Better than the alternatives, but only slightly

Avaliado em 20/05/2024

Overall we've found gains working with Netsuite, but it took about 18months before it was really...

Overall we've found gains working with Netsuite, but it took about 18months before it was really integrated in our organization and I still question whether some of the gains are worth the drawbacks.

Vantagens

Netsuite has helped with financial transparency in our company, tying our inventory in with our accounting better than our previous system.

Desvantagens

Interface and templates are terribly outdated and difficult to edit / improve. Netsuite is a big investment for our size company but we feel small to them, as customer support has been hard to come by.

Alternativas consideradas

Salesforce Sales Cloud

Razões para escolher o NetSuite

Didn't effectively tie inventory management with accounting.

Software anterior

QuickBooks Online

Resposta do Oracle

Thank you for taking the time to leave a review, Alanna. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.

Pragnesh
Classificação geral
  • Setor: Logística e cadeia de fornecimento
  • Porte da empresa: 10.000+ funcionários
  • Usado Semanal durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

NetSuite as ERM (Enterprise Resource Management)

Avaliado em 25/03/2024

Great ERM tool to manage resources effective and use same language when talking to different teams...

Great ERM tool to manage resources effective and use same language when talking to different teams internally. We are glad to use this tool because for example it was not possible to track expenses and related them to a particular customer with NetSuite.

Vantagens

Finally a product that rivals Salesforce. Competitive pricing and easier to rollout. Many features help us track different stages of a project when in development and going through production.

Desvantagens

Training time - it takes a while to coach employees as this is new tool with limited install base and knowledge.

Resposta do Oracle

Thanks for taking the time to leave a review, Pragnesh! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Avaliador Verificado
Classificação geral
  • Setor: Petróleo e energia
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

Detailed Inventory System

Avaliado em 26/08/2024

Netsuite is able to give me all the inventory information needed to improve my business.

Netsuite is able to give me all the inventory information needed to improve my business.

Vantagens

Their is a vast array of features and functions. Details of information for inventory and purchasing.

Desvantagens

It was difficult integrating my inventory from previous systems into NetSuite.

Gary
Classificação geral
  • Setor: Serviços e tecnologia da informação
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Very comprehensive accounting functionality and a pretty rounded ERP.

Avaliado em 17/04/2024

In general I love Netsuite and how flexible it is for addressing the needs of the vast majority of...

In general I love Netsuite and how flexible it is for addressing the needs of the vast majority of customers.

Vantagens

How easy it is to customize without need for expensive resources and the vast majority of the accounting functionality works out of the box.

Desvantagens

Whilst it’s good to see new functionality delivered with every release, more effort should be made to address existing enhancement requests, some of which have been open for more than a decade.

Resposta do Oracle

Thanks for taking the time to leave a review, Gary! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

merance
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 3.0 /10

Look out for high price increases at renewals

Avaliado em 23/01/2024

They are as bad as used car salesmen. Very little after purchase support unless you want to pay big...

They are as bad as used car salesmen. Very little after purchase support unless you want to pay big money in support fees. Always trying to upsell you overpriced services you don't need or should be covered by your over priced annual contract. For example, you can report a system bug that is definitely THEIR problem, and the first thing they want to do is charge you money to look at it. System has gotten buggier the last few years after upgrades.

Reporting is really bad. For a retail business, they don't even have a standard inventory aging report. You can't do exchanges. If you print barcode labels, you will have to pay extra for an add on app with another company to bulk print labels from receivings etc. Search function for items stinks. You need to use wild cards, the results are hard to narrow down, many fields aren't searchable at all (like vendor MPN) . If you have just a few products and a small amount of inventory it is fine, but if you have a lot of SKU's, it stinks.

Vantagens

I like that the software connects to all our systems - amazon/website/ebay. I like having one system for everything - accounting/inventory management. The system is also very forgiving - any mistakes are easily corrected. I love the flexibility of adding fields to items and customizing needs for business.

Desvantagens

After the initial 3 years with the company where the annual software increases were about 5%, now that we are on year 5, the increase will be 20 to 30% annually hereafter. At this rate, the software will be unaffordable in a few years. Beware of this because it is a big undertaking switching ERP systems and when there is no cap on the fees they can change when you renew, you could find yourself unable to pay for the system and forced to look elsewhere. If you sign up, i would ask for a maximum cap of 5% per year for software increases.

Ileana
Classificação geral
  • Setor: Contabilidade
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

NetSuite is a great Accounting Software program

Avaliado em 07/07/2024

Vantagens

Netsuite was an easy to use platform , I have used it in a variety of companies. Makes it easy to manage your revenue and receivables and also be able to share information with cross teams easily allowing the flow to transfer information easier.

Desvantagens

Overall there wasn't much that I did not like about NetSuite, I think the only thing I would say is when you download a report it can take a bit and you have to make sure to check back on it before you get timed out the system.

Raji
Raji
Classificação geral
  • Setor: Indústria farmacêutica
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante 1 a 5 meses
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Loving it so far

Avaliado em 12/04/2024

We are very happy with our overall implementation/use of Netsuite. Our experience, as well as our...

We are very happy with our overall implementation/use of Netsuite. Our experience, as well as our customers experience on SuiteCommerce, has improved dramatically.

Vantagens

Netsuite is a platform our company will be able to grow with. The functionality is easy to use and allows for a real time look at the health of our business.

Desvantagens

Too many calls introducing next steps without clear direction of what we information we need to provide.

Alternativas consideradas

Dynamics 365

Razões para escolher o NetSuite

We were looking for a more robust e-commerce platform and the cost of customization on Syteline was getting to expensive to make it work the way we needed.

Razões para mudar para o NetSuite

Cost, function, E-Commerce, and ease of use

Resposta do Oracle

Thanks for taking the time to leave a review, Raji! If you haven’t already done so, feel free to check out our NetSuite Customer Community. https://community.oracle.com/netsuite

Avaliador Verificado
Classificação geral
  • Setor: Construção
  • Porte da empresa: 51–200 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 8.0 /10

NetSuite Review

Avaliado em 14/09/2024

We implemented NetSuite but the training steps were done in house and documents were not available....

We implemented NetSuite but the training steps were done in house and documents were not available. I recommend if switching to have training docs and steps prior to go live.

Vantagens

I liked how everything linked together and all information for a sales order could easily be tracked.

Desvantagens

There were times that a simple cash sale would take too many steps for something so small. There are also some accounts that were not easy to reconcile like accrued liabilities. No standard reports for AL which should be a must.

Liz
Classificação geral
  • Setor: Varejistas
  • Porte da empresa: 2–10 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 2.0 /10

NetSuite seems to want my business to fail rather than succeed

Avaliado em 01/05/2024

The decision to move to NetSuite was difficult. It was extremely expensive for our small company (4...

The decision to move to NetSuite was difficult. It was extremely expensive for our small company (4 of us at the time), but the features were robust and we felt like it could grow with us. We were talked into additional features at added costs (Premium Support and ACS) that we have regretted purchasing (they were unable to delivery anywhere close the value promised, mostly because of bureaucratic processes that only served to waste our time). NetSuite does not care at all that we are unhappy customers. I like to think of our service providers as being part of my team -- they will help me succeed and in turn that will help them succeed. NetSuite does not care at all about whether we are successful, and instead seems only to want to squeeze every last penny out of us. At this point we have spent so much time and money on NetSuite that we are reluctant to move our business. We keep hoping that our investment will one day pay off, but are usually left cursing NetSuite rather than praising it.

Vantagens

NetSuite has a lot of capabilities. I am confident that if we invested enough in the system, it could handle all of our needs.

Desvantagens

NetSuite is clunky and not user friendly. It is not designed for small business, where each employee wears multiple hats. We are 7 people, and most employees have to switch between roles daily to accomplish their goals. When we reach out to NetSuite for help or suggestions, they do not treat the relationship as a service provider who wants us to grow and be successful. Instead, they try to squeeze every dollar out of us. They consistently under-deliver on time-sensitive outcomes, and try to sell us upgrades we don't need and can't afford. Our account manager is delightful, but has no authority to help us in any capacity. Every B2B transaction is extremely difficult (including us paying NetSuite). When we try to lean in on NetSuite services, we find they are unable to deliver what was promised, and are unwilling to negotiate or apologize for their own shortcomings and mistakes.

Resposta do Oracle

Thank you for taking the time to leave a review, Liz. We take our customer feedback very seriously as we strive to improve every aspect of your experience. Please reach out to your Account Manager directly and/or email me at [email protected] so we can connect directly with you on feedback.