Avaliações do Intercom

Pontos positivos:Funcionalidades abrangentes: O Intercom oferece uma variedade de recursos, desde bate-papo em tempo real até automação de marketing e gerenciamento de tickets, permitindo um atendimento abrangente aos clientes.Integração e escalabilidade: O Intercom se integra facilmente a outras ferramentas e plataformas, possibilitando personalização e automação avançadas. Além disso, é escalável para atender às demandas crescentes de empresas em crescimento.

Pontos negativos:Curva de aprendizado inicial: Para usuários iniciantes, pode ser necessário algum tempo para se familiarizar com todas as funcionalidades e configurações do Intercom.Preço: Dependendo do tamanho da empresa, os planos de preços do Intercom podem ser considerados caros, o que pode limitar o acesso a determinados recursos, especialmente para empresas menores com orçamentos mais restritos.

Desde o momento em que começamos a utilizar o Intercom, percebi uma melhoria significativa na forma como gerenciamos as interações com os clientes. Uma das principais características que me impressionou foi o chat ao vivo. Nossa equipe agora pode responder às perguntas e preocupações dos clientes em tempo real, o que resultou em uma satisfação muito maior por parte deles.

Embora o Intercom ofereça uma série de recursos valiosos e tenha sido uma ferramenta essencial em minha experiência de trabalho, é importante mencionar que seu custo pode ser considerado alto para algumas empresas, principalmente aquelas em estágios iniciais ou com orçamentos mais limitados.

O software Intercom é uma solução incrível de comunicação interna e externa. Fácil de usar, escalável e altamente eficiente. Recomendo

Os preços do Intercom podem ser um desafio para empresas de pequeno porte, limitando seu acesso a recursos avançados de comunicação.

A facilidade de uso e a capacidade de interagir com os clientes em tempo real, proporcionando um excelente atendimento.

Às vezes, o sistema pode ser um pouco lento ao carregar grandes volumes de dados.

The ability to converse with our customers quickly and seamlessly between email and the messenger app is great. They've thought through this feature set very well and it brings us very close to our customers and we are able to convert leads very well through this service too.

Other similar apps function the same, but their UI/UX is lacking compared to Intercom. The actual feel of the app is clean and friendly and dare I say...even fun to use.

Customer success at Intercom is also excellent, they've got our backs and I appreciate it (although getting paired with someone in a vastly different time zone can hold up ticket times on our end).

There are some gaps in the help center and email features. It would be ideal to create/edit documents in a manner closer to Microsoft Word or Google doc, as those are the standard for editing documents these days. Little things like not being able to create a list inside of a document the way I would in other apps can be frustrating, but there is usually a workaround of some sort that will suffice (I'm just picky).

It would also be nice to only be paired with their team members in our time zone. Working in the US and then being helped by a team member from Australia means our ticket times take much longer and conversation is hard to do in real time.

When we were first started using them, they were flexible, had great customer service, and seemed genuinely invested in helping us succeed.

Their customer service has been incredible poor. They caused a completely preventable service disruption that caused several hours of outage for our team, and have been difficult to get in touch with.

The ability to send email campaigns, set up notification/chat campaigns and live chat with customers.

The one MAJOR negative aspect to this product is that once someone qualifies for a campaign, even if the campaign is deactivated, the person will continue to get the contents of the campaign until it is finished, or the campaign is deleted. *Note, if the campaign is deleted, all reporting and data tied to it will be deleted as well.

For over a year, I've loved the intercom's ease of use. Love the mobile app, and the interface is clean. Our services are highly adaptable. When it comes to expanding support, bots are invaluable. The onboarding process is also quite beneficial.

Having more inactive contacts on the intercom increased the monthly bill. You must continually archive users in order to keep costs at a minimum.

Using Intercom has been an amazing experience. It is well thought out, full featured and continues to improve all the time. It has become an essential tool to communicate with our leads/clients. What is great is we can reach them (and they reach us) wherever they are: our website, in our web app, our mobile apps, email, etc.

While it starts off cheap depending on the features you choose to use and your volume it can start to get expensive quick. I'm not saying the product still doesn't provide value (it absolutely does) just if I had to pick what I liked least I would say cost.

The conversation routing bot was extremely easy to set-up and empowered us to streamline and automate our customer service and support processes. Furthermore, the ability to add-on features and functionality, such as WhatsApp integrate, was great to allow us to customize what we needed for our business.

Without the startup programme the pricing is quite aggressive with a basic package starting from $74 / month. Therefore, you really need to invest some time to set-up Intercom to add as much value as possible because it is pricey vs alternatives.

Intercom is a complete live chat application for businesses. It is extremely easy to use. I found the chatbot feature to be useful, but I think it is only useful for some businesses such as retail businesses, or businesses that can use the information from a customer to see what they want to sell them. I would recommend using Intercom for businesses that need live chat but are not using it already.

I am a marketing strategist, and my company is growing. I have come to realize that I need to engage with customers in an effective way to obtain leads and generate sales. I have tried many different marketing strategies in the past, but none have been as effective as LiveChat. I am able to create a LiveChat session with customers and obtain leads. I've had great results and I'm satisfied, I haven't had a problem. In general it works flawlessly.

Intercom is great for communicating within your web based product via chat. It's relatively effective as a marketing channel for in-app communication to customers. It has fair amount of rich content options, though they cost extra.

Compared to Drift, Intercom is extremely limited for a sales/lead-gen channel when used on a public website. It's pricing model is also crippling for high traffic sites.

The customer support and account management is absolutely horrible.