Avaliações do Cin7 Core
Cin7 Core
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710 avaliações
- Setor: Varejistas
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Dear systems deliver what if promises
Avaliado em 02/02/2022
We've been using it live for one month and so far the transition has been relatively smooth.
We've been using it live for one month and so far the transition has been relatively smooth.
Vantagens
Comprehensive ERP features that are built with the workflow and accounting in mind. Excellent interface with Xero. Very customizable, but in an easy to understand fashion.
Desvantagens
For those switching from other platforms, it could use better historical data import functionality. In particular outstanding orders. We had about 200 open orders when we made the switch, and had to enter them manually as Dear's import features could not handle our workflow.
Alternativas consideradas
NetSuiteRazões para escolher o Cin7 Core
Lightspeed retail has no ability to handle sales tax based on "ship to" address and has not integration with Avalara. In discussing with Lightspeed they seem unaware that this functionality is needed. Also, you can only integrate with one ecom site and inventory management was glitching with the inventory levels frequently wrong.Razões para mudar para o Cin7 Core
Overall value for money, plus the focus on accounting was a strong selling point.- Setor: Atacadistas
- Porte da empresa: 2–10 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Cin7 Excellent Inventory Management
Avaliado em 11/07/2023
Very easy to setup and use and excellent support when needed
Very easy to setup and use and excellent support when needed
Vantagens
Ease of use and almost instant access to support when required
Desvantagens
No mobile app - it’s not easy to use the system in a browser on a phone
- Setor: Artigos esportivos
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Disappointment: Steer Clear of CIN7
Avaliado em 17/06/2024
Ever since CIN7 took over DEAR Systems, the shift in focus from quality service to maximizing...
Ever since CIN7 took over DEAR Systems, the shift in focus from quality service to maximizing profits has been blatantly obvious. The deterioration in service is both rapid and frustrating.
Vantagens
Their customer support exists, which is something. They do respond to inquiries, albeit not always in the most helpful manner.
If you’re looking for inventory management software and are okay with navigating a complex pricing structure, CIN7 might be worth considering. There are definitely options out there, but this is one of them.
Desvantagens
Their pricing is chaotic, filled with charges for unnecessary features, and the account closure process is ridiculously cumbersome, demanding a 30-day notice. It's evident they’ve designed it this way to continue extracting money from their users.
Customer support is practically non-existent. They show no willingness to assist. In all honesty, this company and its software are a waste of your resources. There are much better alternatives available. Stay away at all costs.
- Setor: Filmes e vídeos
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Buggy software with lots of issues and poor customer support
Avaliado em 02/10/2024
We have used DEAR / Cin7 for 7 years now. Up until recently any bugs or issues that popped up would...
We have used DEAR / Cin7 for 7 years now. Up until recently any bugs or issues that popped up would get resolved in a somewhat timely manner however now that has changed. They are focusing on rolling out new product features that are great for marketing while sacrificing having a system that actually just works.
Do not onboard your company onto this software, you will regret it, as it seems the company who acquired DEAR has no intention of fixing the buggy nature of DEAR and just wants to try and focus on selling more subscriptions.
Vantagens
Cin7 is constantly improving the software.
Desvantagens
They sacrifice reliability, stability and fixing bugs for improvements that they can market as a new features.
- Setor: Varejistas
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A Powerful Tool for Managing My eCommerce Apparel Business
Avaliado em 12/04/2023
Vantagens
Orderhive does what I need it to do, and more. Selling print-on-demand apparel on multiple platforms requires software that can bundle raw materials with final products and push out inventory updates in real time to multiple marketplaces and sales channels. Orderhive does this, plus it is a central location for order management, shipping, and reporting.
Desvantagens
The process for switching over my inventory system from my previous provider has been long, but it is a one-time task and I know it is necessary no matter which software solution I transition to. Thankfully, Atulya, my onboarding specialist, has made the process as painless as possible by being extremely accessible and responsive whenever I have a question and has walked me through every step of the process on zoom calls.
- Setor: Eletrônicos
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 1.0 /10
Missing parts you think would be included - on initial sale promised 2 features & did not...
Avaliado em 26/06/2023
Promised a lot at the initial sales onboarding and specifically some items were not correctly...
Promised a lot at the initial sales onboarding and specifically some items were not correctly allowed for. As such all new users will then need to add the $$$ add-ons with Cin7 which quickly diminishes the value of this software. Cin7 admits the failure and the requirement for add ons but would not offer a satisfactory outcome due to their mistake
Vantagens
Great cloud-based inventory and sales software
Desvantagens
Some features that you would have thought every other customer would want to have are missing, the Portal is a total waste - and independent Cin7 voiced "They have lost the battle on the B2B portal" Don't expect this to work as anticipated and look to deploy another type
- Setor: Varejistas
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
System Implementation
Avaliado em 02/05/2023
We just had our Go-Live a couple days ago and we haven't had any significant issues with the...
We just had our Go-Live a couple days ago and we haven't had any significant issues with the overall system.[sensitive content hidden] our Implementation Manager was great to work with, she was very helpful and fast to respond to any questions or issues that we had during the setup.
Vantagens
I like the ability to import purchase orders via CSV.
Desvantagens
We would like more user permission controls in the POS app. We wish the Cash Management screen's cash balance wasn't visible to all users of the till.
Razões para escolher o Cin7 Core
EPOS has major issues with their purchase order modules and inventory management capabilities.Razões para mudar para o Cin7 Core
DEAR checked most of the boxes we needed for inventory management. The speed of implementation was also a big factor for us compared to the other products we looked at.- Setor: Varejistas
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Growing SMBs / Midsized Companies are taking a chance with DEAR, Enterprise should avoid at...
Avaliado em 25/02/2021
They do not seem to have a very good handle on their "Official" integrations. We have a Woocommerce...
They do not seem to have a very good handle on their "Official" integrations. We have a Woocommerce store that does about 30,000 orders per month and we recently had an issue where no returns or refunds were being imported to DEAR. In the mean Time our CS agents were entering all credit notes and restocks manually in DEAR. It took almost 20 days of back and forth for DEAR to finally point out that their system was not receiving web hook notifications and was in polling mode. 20 days!
New situation, shipstation integration just stopped working. Submitted a ticket with the error details and steps to reproduce. Instead of getting any meaningful feedback, instead of their technical team just simply trying to reproduce it on their end which they would obviously do if they were developing the integration, they replied back that they needed to know the request details that shipstation is trying to send. They want the JSON payload presumably. But how in the world can they develop an integration if they don't already know what that response is supposed to be? How can they develop it without having a shipstation account of their own to test? The answer is they do and they can but they don't. It is much more convenient for them to simply kick the can down the road by telling the tier one person they need more information.
Vantagens
What I like most is that it is built by accountants. Costing is done better than most systems. I also like that it has a fairly strong inventory management and production modules. Purchasing / Receiving is average but the WMS below average. We use it all.
Desvantagens
Customer support is absolutely horrendous. They are reasonably fast to respond but you will always be given a tier 1 support agent who can't do much but reiterate the documentation to you. Their technical team seems outsourced because in 4 years I have not been able to have a live troubleshooting session with them.
Many times they push out updates to the system which cause problems with operations and integrations.
For over 6 months we had an issue where any advanced purchase (a purchase with more than one invoice and receiving) would not place the correct receiving record with the correct invoice. And you can't even choose which receiving note to associate to which invoice. So we would have open invoices which were actually received and closed invoices which had not been received. I had dozens of back and forth messages with support and I ended up having to get a DEAR partner to reach out to them on my behalf and get in touch with someone who could actually get it fixed. Then after we got told they would work on a fix it took another month or two for the fix to be implemented. And it still isn't perfect.
Another time, the support team deleted one of my eCommerce store applications. This meant we had to re-add the store and it re-imported and duplicated about 50,000 orders, causing a disastrous mess. Technical team refused to help so we had to go page by page in the interface and void 100 at a time.
Razões para mudar para o Cin7 Core
It was cheaper. And it was also a mistake. 4 years later and it is by far the source of the most frustration. If you're evaluating ERPs support must be your number one criteria your business will not be able move quickly if you have to fight to get information and action from your vendor's support team. The system is not bad. And in some cases the issue was with the third party they were integrating with, but these issues can never be resolved without the two teams working together. And that just does not happen at DEAR. The technical team seems like a whole other company. I suspect it is outsourced or something. The support and willingness of the technical team to help is abhorrent. I have more horror stories but I ran out of space to write.Resposta do Cin7
Hello Dustin,
Thank you for your feedback. As per the conversation you had with our tech support we are pleased to have being able to resolve the aforementioned issues.
We are constantly looking at ways to improve our service and your valuable feedback is highly appreciated.
Regards,
DEAR Team
- Setor: Varejistas
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Function is good, but the price will keep increasing.
Avaliado em 06/03/2024
I have been using their Cin7 omni for 7 Year, starting from $399 and increased to $799, but all the...
I have been using their Cin7 omni for 7 Year, starting from $399 and increased to $799, but all the function is same and nothing changed. Then I gived up to change to a cheaper version Cin7 Core Standard plan, but I just started it one month, they already changed the function for standard plan, from unlimited warehouse location to one location only.
And force you to upgarde to a highter plan if you need more warehouse location.
But when the time I subscribated, it was unlimited warehouse, and they were downgarde you function without any notification.
It was really unfair, and their customer service team were ignord my require and don't give any reply to me. I have been contact them many time and their only reply is someone will contact you asap, but actually no one will contact you. They just ignore you because you only using the cheapest plan and service.
Vantagens
Cin7 has most of the function that required to run a small or large business.
Desvantagens
They will keep increasing the plan every year and all the function and service was same, and some maybe downgraded if you don't upgraded you plan.
- Setor: Varejistas
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Poor Customer service
Avaliado em 09/05/2024
Bad, system does not meet my requirements and this was not communicated by onboarding manager/sales
Bad, system does not meet my requirements and this was not communicated by onboarding manager/sales
Vantagens
It's got a variety of possible option and integration.
Desvantagens
Jack of all trades master of none.
Literally does not work well if you have a complex supply chain
- Setor: Atacadistas
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Terrible Customer Support. Lacks flexibility and API issues
Avaliado em 21/08/2023
Decent at best
Decent at best
Vantagens
Order management however it is not as intuitive as you would like
Desvantagens
Many issues are difficult when operating with DEAR/Cin7 Core. They do not allow you flexibility with the pricing. I purchased a annual subscription to save one month cost however, if you do so, if you need to add a POS for 1 month, you will have to purchase the entire annual year just to use it for one month. Customer support is absolutely useless and API issues can occur which cause issue with accounting. Overall they are not a great software to use but gets the job done however, at a costly amount. Customer support takes a long time to reply and half of the support are pretty useless.
- Setor: Construção
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Himash was great
Avaliado em 15/01/2024
Some integrations such as Quickboks online transfer all vendors or purchases I've made to people...
Some integrations such as Quickboks online transfer all vendors or purchases I've made to people and automatically populate them as suppliers in CIN7 Core. Similarly Avatax, once a transaction occurs, it automatically populates that specific location and it's tax rate in the drop down field, when I will always only need Tax lookup selected from the drop down. So both integrations have these messy autopopulations that don't have a simple fix to.
Vantagens
Onboarding support with Himash has been fantastic.
Desvantagens
some integrations with ship station and Quickbooks haven't been as smooth as I had hoped
- Setor: Fabricação de alimentos
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great Order Management Program
Avaliado em 21/02/2024
Vantagens
Ease of Use
Integration with Shopify
Inventory Management
Desvantagens
Everything works as it should. Haven't found a con yet.
- Setor: Atacadistas
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Post support review
Avaliado em 31/05/2023
Fair
Fair
Vantagens
Connectivity to several ecommerce platforms, reports, and extensive data stored per product
Desvantagens
Under "All Products" - If I search for a product, and can see all the variants for that product, I cant see the SOH in our main warhouse instantly (like on other platforms like TrageGecko). I have to 1) click on the varant, 2) Open up the new tab, 3) navigate to "stock" where SOH appears, 4) repeat the last 3 steps for of the variants.....it would be much more user friendly if I could see all the SOH numbers for all the variants after I search for the product instead of having to open each variant individually, or go and pull a specific report. Either option is time consuming and laborious. ALSO, images for each product dont show thumbnails....so I cant see if the images are dated or not.
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Good inventory management
Avaliado em 06/06/2023
I quite like Cin7, can be a bit complicated at times. I contacted the customer service chat long...
I quite like Cin7, can be a bit complicated at times. I contacted the customer service chat long after I got home, with a query and [sensitive content hidden] was fast with a response and help. I’ll try the remedy when I get to work tomorrow 👍
Vantagens
That I can see where I’m up to from Order, Pick, Pack etc by the colour of the next step being yellow
Desvantagens
That even to simply amend a lot no / serial number, everything gets undone right back from the Invoice and had to be redone.
- Setor: Alimentação e bebidas
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Excellent Software for SMEs
Avaliado em 23/05/2023
Its been a great journey. Best thing is the support team which is always ready to extend there...
Its been a great journey. Best thing is the support team which is always ready to extend there support round the clock. [sensitive content hidden] from dears support team is exceptional individual.
Vantagens
inventory management and the ability to track inventory which is provided by very less ERP and are way more expensive than Dears system.
Desvantagens
I liked everything about dears. There is nothing that i can think of that would be regarded as least liked.
- Setor: Aparelhos médicos
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 8.0 /10
Lowe Herz Med
Avaliado em 02/07/2023
Very good
Very good
Vantagens
Inventory Control and warehouse management
Desvantagens
So far we are able to do all that is needed
- Setor: Design
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Customer Support
Avaliado em 13/06/2023
Lakitha Thirimanne from Cin7 Core was very helpful and friendly when it came to an issue that i was...
Lakitha Thirimanne from Cin7 Core was very helpful and friendly when it came to an issue that i was experiencing on the system its self, she managed to get everything fixed and back up and running for me Will definitely recommend Cin7 Core as well as its friendly staff
Vantagens
I liked how attentive there staff are to solving issues
Desvantagens
Have not experienced any negative issues
- Setor: Contabilidade
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Product and Service Support
Avaliado em 12/05/2023
Vantagens
Dear is easy to use and it integrates well with Xero
Desvantagens
"Comments" box to display on the list of SO's so that we don't have to open up each invoice to see the reference #'s
- Setor: Atacadistas
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Fantastic support from [sensitive content hidden] at dear support
Avaliado em 19/05/2023
Vantagens
Fantastic support from [sensitive content hidden] at dear support
- Setor: Atacadistas
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Fantastic Support & Product
Avaliado em 28/04/2023
Amazing
Amazing
Vantagens
There is so much to list that is good about Dear. The system is a very easy to use and their tech support are friendly and available 24 hours a day
Desvantagens
Just the mobile app for picking and packing orders. Its a little slow and not user friendly.
- Setor: Atacadistas
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Product feedback
Avaliado em 01/08/2023
Vantagens
Ease of use, Process to control the Inventory
Desvantagens
I would prefer if the system would keep the items in memory upto pick stage as we have already scanned the items in Order stage.
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Still learning/trying out
Avaliado em 02/06/2023
I am still learning and getting a feel for the system. [sensitive content hidden] has been...
I am still learning and getting a feel for the system. [sensitive content hidden] has been absolutely AMAZING during the trainings and helping me to get everything started properly for the switch over from Orderhive.
Vantagens
Inventory managementBulk order entryPulling Inventory/financial reports
Desvantagens
Needing to fill out a bunch of information that has nothing to do for me.
- Setor: Atacadistas
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Glad to see the back of it.
Avaliado em 25/04/2023
When a previous platform closed down in Australia (thanks Quickbooks Commerce) we were forced to...
When a previous platform closed down in Australia (thanks Quickbooks Commerce) we were forced to look for another platform. We thought Dear was the one, but boy were we wrong. We used it for 12 months, but it was like we were working for the software, instead of the software working for us. One of the worst platforms I've ever used.
Vantagens
The ability to apply costs from other invoices to a shipment was very good.
Desvantagens
Cumbersome, clunky, too many clicks to get one thing done, no ability to right click and open in new tab, returns and exchanges in our POS software created a LOT of work in the back end of Dear to reconcile the transaction. When applying a workaround for one issue, it would have unforeseen ( and sometimes unseen, until too late) consequences. Not intuitive.
- Setor: Armazéns
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Dear Closing POs
Avaliado em 11/04/2023
so far it's hard to close the POs. some technical difficulties
so far it's hard to close the POs. some technical difficulties
Vantagens
Customer Database Re ordering points and inventory
Desvantagens
Inventory can be improved, hand held device tracing should be added