Avaliações do Salesforce Service Cloud

Praticidade, facilidade no acesso, armazenamento.

Call center, agilidade na informação, rapidez

Produto fácil de manusear.Ótimo para organização para rotina de trabalho.

Poderia integrar com outros tipos de software dos computadores.

A ferramenta ajudou a elevar o patamar do atendimento, uma aplicação dinâmica, com compilação de dados importantes para oferecer um melhor atendimento

Apenas na configuração de estruturação de árvore de assuntos do atendimento que tem certa complexidade na união dos objetos.

as inúmeras possobilidades de se comunicar com o cliente de forma estrategica

Não sei se é meu pouco tempo de uso, mas estou achando bem complicado de usar, pouco intuitivo, layout pouco usual

É uma ferramenta com muitas potencialidades e recursos. Dá resposta às necessidades mesmo as mais complexas.

É demasiado complexo quando se pretende tratar de processos e workflows simples.A adaptação ao software é longa, não é intuitva e a interface não ajuda, demora a perceber a lógica da plataforma.

recursos diversos, aplicabilidade, agenda de atividades e tarefas, inclusão de documentos

não identifiquei pontos negativos pois atendeu minhas necessidades

Excelente ferramenta para acompanhamento das solicitações dos clientes

A interface poderia ser melhor e mais amigável

I Like that it makes transferring calls, recording calls, and gathering call data very easy and in one place.

I do wish it was just a little bit cheaper.

The service cloud + CRM in Salesforce is a great combo to know everything you need to know about a client before contacting them!

Even if you are using the CRM, the experience for the client is not great. It's almost like you need to know how to use Salesforce before you can use their service cloud, and most of our clients have never even heard of Salesforce, wildly enough.

I like that Salesforce is innovative with their products and how they are used.

I find that some things are a bit mundane.

Plenty of integrations, deeply adaptable to your business’ needs. Can be small and simple or greatly expand in sophistication as the business does. Adds order to a growing sales pipeline or team, helping ensure customers get the best of your service

Put effort to keep it as lightweight as possible. I’ve seen the implementation being overdone in so many places - can make employees reluctant to use it properly and reduce the accuracy/benefits of the tool. Keep it simple and it will do wonders for your business - ask yourself ‘do we really need this field, what value do we get from it’ - if there’s no good answer - bin it.

The user interface is less complicated and the ticket are well organize

It freezes during new changes are being implemented

Salesforce Service Cloud is its powerful automation and AI-driven features, like Einstein AI, which enhance customer service efficiency.

What I liked least about Salesforce Service Cloud is its steep learning curve, particularly for new users

Very powerful, easy to use, intuitive and well supported. A lot of information well organized and sorted. Excellent reports.

Nothing. It's one of the most error free/bug free applications I have ever used,

It’s great software to track sales due to its interfaces with other softwares and very customizable

It’s not easy to use and a first time user will have difficulties setting up an account. Also hard to manage clients

What I love most are the reports that we can create based on the information that we want to see

I think that could be very cool to create a feature for reminder that could pop up on our page when we log into Salesforce.

Highly customizable to suit business needs. Ease of use.

The cost of SF licenses can be prohibitive. Sometimes the need to hire experts is there and expensive.

It is a really good tool with customers. Very easy to navigate

There is nothing to not like about salesforce it is there to help

It allows us as an organization to be more organized when it comes to tracking work orders, clients, and accounts. The system also allows us to see where certain people are lacking in keeping data real time.

The one item that could use improvement is reporting and some status fields for events. If we could get a little more creativity with the reporting it would be extremely helpful. In addition, being able to update a native status field for Events would be beneficial for our tracking.

I love that it is user friendly and easy to learn.

Nothing it works well for what we needed it for.