Avaliações do JIRA Service Management

Praticidade, facilidade de acesso e rapidez

Dos poucos meses que estou utilizando a ferramenta, não tenho nada para reclamar.

de fácil utilização e intuitivo as informações são claras

não tenho contras, é ok para o meu dia a dia

A patricidade de gestão de tasks. A eficácia do monitoramento das atividades da equipe e a organização dos itens.

O recurso de clonar uma task pode ser melhorado. Ao clonar uma task, precisamos atualizar a página e encontrar onde ela foi parar. Se ela já aparecesse na tela (sem precisar ficar buscando por ela) seria o ideal.

O jira tem muitos recursos úteis no meu dia a dia, desde o compartilhamento de ideias a gestão de conhecimento, ele agrega muito em meu trabalho.

Não tenho ressalvas negativas, apenas achei que poderia ser um pouco mais intuitivo.

Utilizo para monitorar meus projetos e delegar tarefas para os demais setores.gosto da facilidade de uso e da forma de organização das minhas rotinas.

não vejo contras, já estou habituada a ferramenta. já faz parte do meu dia a dia

O software é extremamente fácil de se utilizar, ferramentas de gestão e resolução, utilizo muito também na abertura de chamados, vinculados ao sistema da CVC Corp empresa que utiliza em larga escala tal software.

O tempo de resposta em relação a uma demanda foi um pouco longo, contudo era algo complexo, mas foi solucionado, baita recursos, recomendo muito.

Melhor gerenciamento de tickets entre as equipes. Integração perfeita com softwares de crash e mensageiros.

Algumas funções são um pouco confusas. Criação de templates também poderia ser melhor.

Ferramenta centralizadora muito prática para gerenciar entregas e tickets

Lentidão e alguns fluxo são confusos as vezes é muito complicado alterar status de tarefas , precisa chamar o administrador da ferramenta

A facilidade em abrir chamados para outras áreas da empresa

Até o momento sem contras sobre o software

Software muito fácil de utilizar e integra com as melhores ferramentas.

A falta de possibilidade de alteração sobre o código front-end.

One of the aspects I liked most about Jira Service Management was its exceptional incident resolution efficiency. The platform truly excels in streamlining the incident management process, enabling our team to respond swiftly and effectively to any issues that ariseWith Jira Service Management, we were able to create a centralized incident ticketing system that provided complete visibility into ongoing incidentsThe automation capabilities of Jira Service Management were a game-changer. We were able to set up predefined workflows and triggers, ensuring that incidents were routed to the appropriate teams and escalated as needed

While Jira Service Management offers a plethora of robust features, one area that I felt could benefit from improvement was its reporting capabilities. Although the platform provides basic reporting functionalities, there are certain areas where additional enhancements would be valuable

- JIRA is very simple to setup & deploy for beginners & can also be used very effectively by advanced users- Has integrations with other tools- JIRA helps report, manage & track bugs, product features via tickets in 1 place- JIRA has history of tickets, work logs, etc that help document projects & promote overall accountability

- JIRA can be expensive for small companies & small teams- JIRA needs licenses for users just to view the JIRA board & tickets

The amount of features that JIRA has allows for our team to use it to track a multitude of ticket/project types.

The number of features can be overwhelming and this platform is not the best organized. There is a lot going on with different boards, timelines, and tickets so it can be easy to lose track of everything and for things to be overlooked.

Cloud-based, extremely flexible, and a large marketplace of third-party applications and plug-ins allow for integration with and endless number of external applications.

Cost. Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents.

Pretty much everything to do with ticket management and notifications from our internal 'customers'

The search functionality could do with some work when looking for older tickets and the searching of 'similar requests'

Jira Service Management is a great value for ITSM. It provides a portal for an unlimited customer base, and agent access based on Jira core. It's also very affordable compared to other similar products.

The customer portal is great, but offers little out of box customization. To build an elaborate portal, you need to purchase some marketplace add-ons.

Jira Service desk is the help desk add on for Jira. It's great because it seamlessly integrates with Jira. If you're on Jira already it's a natural extension.

It's not really viable as a stand alone product but as part of the Jira ecosystem it's a nice add on. Quite steep learning curve.

It is very intuitive. Has got good features like tags , labels etc. which helps to categorize issues well. It helps in reporting as well.

Poor help documents especially around JQL

Highly customisable service desk portal, from the fields to the UI. We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping internal and external discussions separate.

SLA management should be made easier as well as the reporting options. Naturally the easy integration between the service desk and the software issue tracking system occurs if you are using Atlassian, good luck with other tools.

It has made the incident and ticket mangement so easy. Its jntegration witj Zendesk is so helpful

The configuration takes a bit of time. If you have not used Jira earlier then learning takes a bit if time.

Usage and crearimg tickets are so easy and have good interface

I do not have something bad for jira management