--- description: Avaliações detalhadas do Zoho Desk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Zoho Desk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoho Desk - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/287/help-desk-ticketing/software) > [Zoho Desk](/software/10036/zoho-desk) # Zoho Desk Canonical: https://www.getapp.com.br/software/10036/zoho-desk Página: 1 / 90\ Próximo: [Próxima página](https://www.getapp.com.br/software/10036/zoho-desk?page=2) > O Zoho Desk é uma plataforma de suporte técnico baseada na nuvem, desenvolvida para ajudar empresas de todos os tamanhos a gerenciar o atendimento ao cliente. Os principais recursos incluem tíquetes de suporte ao cliente, um portal de suporte ao cliente, gestão de contratos e criação de relatórios. > > Conclusão: 2214 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 2214 Avaliações | | Praticidade | 4.4/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.3/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Zoho - **Fundada**: 1996 ## Contexto comercial - **Preço inicial**: US$ 20,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, dinamarquês, espanhol, francês, hebraico, hindi, holandês, indonésio, inglês, italiano, japonês, polonês, português, romeno, russo, sueco, turco, tâmil, télugo, árabe - **Países disponíveis**: Alemanha, Antígua e Barbuda, Aruba, Arábia Saudita, Austrália, Bahamas, Barbados, Belize, Brasil, Bulgária, Bélgica, Canadá, China, Chipre, Croácia, Curaçao, Dinamarca, Egito, Emirados Árabes Unidos, Eslováquia e mais 53 ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Alertas/notificações - Alerts/Escalation - Análise de dados - Análise de dados do atendimento ao cliente - Análise de dados preditiva - Análise de sentimentos - Aplicativo móvel - Armazenamento de documentos - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM ## Integrações (100 no total) - 3CX - Action1 - ActiveDirectory Domain Controller for Windows 2016 - Agentic AI - Aircall - Amazon Connect - Bigin by Zoho CRM - Botpress - CallGear - ChatGPT - Chatbase - Claude - Claude Code - ClickUp - Contaque ... e mais 85 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) - [Software de Gestão de Comunicação com o Cliente](https://www.getapp.com.br/directory/1139/customer-communications-management/software) - [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software) - [Sistemas de Gestão de Reclamações](https://www.getapp.com.br/directory/841/complaint-management/software) - [AI Agents for Customer Support](https://www.getapp.com.br/directory/5025/ai-agents-for-customer-support/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4090 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.com.br/software/90378/salesforce) — 4.4/5 (18806 reviews) 3. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3471 reviews) 4. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1727 reviews) ## Avaliações ### "our all-in-one client-success management tool" — 5.0/5 > **Houyamne** | *21 de julho de 2023* | Publicidade e marketing | Taxa de recomendação: 10.0/10 > > **Vantagens**: Zohodesk helps us to effectively communicate with our customers in several ways:- It enables us to create effective create quote forms with automatic payment options attached. This works in the way that when a client requests a free quote. We usually include a payment option at the bottom of the quote that will permit the client to directly make their payment (PayPal and Stripe) after quote acceptance. We also urge them to quickly sign and agree to our business terms before payment is initiated.-We use it to create automatic recurring payments based on the contract type with the client.- It also helps to manage support tickets and follow up with any issues our clients might be facing.The most fascinating part of it is that ZohoDesk handles everything internally > > **Desvantagens**: Even though the free version is limited, but yet, we still get the best out of it. It's not a bad deal. > > This tool helps our team to manage invoices and support related issues and personally, I'm satisfied with it. ----- ### "Simplified support with effortless setup of workflows." — 5.0/5 > **Garcia** | *7 de agosto de 2025* | Impressão | Taxa de recomendação: 9.0/10 > > **Vantagens**: Zoho Desk simplifies support ticket handling and workflows with easy setup so that my team can monitor issues and respond to chat discussions with users effectively without the trouble of setup. > > **Desvantagens**: Most features are easy to use, but managing data and tracking would be simpler, and customer support response lag is rare. > > Zoho Desk enhanced our workflow and ticketing operations. We are now able to handle IT requests more quickly, keeping our equipment users happy and up to date. ----- ### "Zohodesk lets itself down with load times" — 3.0/5 > **Daniel** | *3 de abril de 2025* | Automotivo | Taxa de recomendação: 6.0/10 > > **Vantagens**: Full integration within the zoho suite. The levels of customization are excellent. low cost compared to the competitors > > **Desvantagens**: Load times and performance can be slow. Not all the same features are available on the mobile app > > When I first started using Zoho desk I was impressed but after further usage, I began to feel let down by the load times and the lack of features when it comes to reporting and usage on mobile devices ----- ### "Zoho Desk Has Effective Capabilities that Makes It an Amazing Help Desk Tool" — 5.0/5 > **Mona** | *6 de agosto de 2025* | Indústria farmacêutica | Taxa de recomendação: 10.0/10 > > **Vantagens**: Zoho Desk is an easy to set up help desk solution that has been working effectively. I like how reliable Zoho Desk's customer support team has been. > > **Desvantagens**: Zoho Desk is an effective and reliable tool. I have zero reasons to dislike the features of Zoho Desk. ----- ### "Zoho Desk: A Powerful Tool for Streamlined Customer Communication" — 4.0/5 > **Narenthira** | *14 de fevereiro de 2025* | Publicidade e marketing | Taxa de recomendação: 8.0/10 > > **Vantagens**: Zoho Desk is a client care device to oversee client questions and backing tickets from various channels like email, talk, informing, online entertainment stages, and so on is one of the best stage for giving client care administrations to the individuals who are utilizing your administrations or items and to give an answer for them. it works Consistently and effectively coordinates with other Zoho apparatuses, You can focus on the ticket and even make your own insight base in Zoho to computerize the reaction. In the event that any client raises a question, its man-made intelligence created Chatbot will answer naturally based on your insight base > > **Desvantagens**: Is by all accounts a sufficient tagging framework. My issue with the product comes from an improvement point of view. Attempting to use there Programming interface to get to end client usefulness is unimaginable without the SDKs which are unusable in a cross stage improvement framework. > > The involvement in Zoho Desk has been amazingly quick and proficient in uniting client messages. Our group can use this stage to accomplish almost 100 percent client care inclusion. Besides, I can add or eliminate framework highlights depending on the situation to meet the group's prerequisites, and coordinate different functionalities in view of the organization's approaches. As of now, Zoho is exceptionally appropriate for my organization." ----- Página: 1 / 90\ Próximo: [Próxima página](https://www.getapp.com.br/software/10036/zoho-desk?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/10036/zoho-desk) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados