--- description: Avaliações detalhadas do Whatfix com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Whatfix com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Whatfix - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Whatfix](/software/101353/whatfix) # Whatfix Canonical: https://www.getapp.com.br/software/101353/whatfix Page: 1 / 4\ Próximo: [Next page](https://www.getapp.com.br/software/101353/whatfix?page=2) > O Whatfix ajuda as empresas a oferecer uma integração fácil e moderna, um treinamento efetivo e um melhor suporte usando orientações contextuais e no aplicativo, exibidas para o usuário quando ele precisa. O Whatfix impulsiona a adoção digital e a habilitação do usuário visando a aumentar a produtividade e o envolvimento. > > Verdict: Rated **4.6/5** by 77 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.6/5** | 77 Avaliações | | Praticidade | 4.5/5 | Based on overall reviews | | Suporte ao cliente | 4.9/5 | Based on overall reviews | | Relação qualidade/preço | 4.6/5 | Based on overall reviews | | Recursos | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Whatfix - **Localização**: San Jose, EUA - **Founded**: 2013 ## Commercial Context - **Modelo de preços**: (Free version available) (Teste grátis) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, catalão, chinês, chinês tradicional, coreano, dinamarquês, eslovaco, esloveno, espanhol, francês, hebraico, húngaro, indonésio, inglês, irlandês, islandês, italiano, japonês, letão, lituano, malaio, norueguês, português, romeno, russo, sérvio, sérvio, tailandês, ucraniano, vietnamita, árabe - **Available Countries**: Alemanha, Arábia Saudita, Austrália, Bielorrússia, Brasil, Bulgária, Bélgica, Canadá, Catar, China, Croácia, Dinamarca, Emirados Árabes Unidos, Eslováquia, Eslovênia, Espanha, Estados Unidos, Estônia, Filipinas, Finlândia and 31 more ## Recursos - API - Acadêmico/Educação - Acompanhamento de atividades - Alertas/notificações - Alerts/Escalation - Análise de dados visual - Análise do funil de vendas - Análise por coorte - Aprendizado assíncrono - Aprendizado de máquina - Aprendizado móvel - Aprendizado sincronizado - Autoria de cursos integrada - Ações ativadas por eventos - Banco de dados do cliente - Biblioteca de conteúdo - CRM - Caminhos e trajetórias de aprendizagem - Capacitação de funcionários - Coleta de dados de multicanal ## Integrations (24 total) - Bullhorn ATS & CRM - Confluence - Cornerstone LMS - Freshdesk - Fullstory - Google Sheets - Intercom - Jira - Microsoft Entra ID - Microsoft Excel - Microsoft Power BI - Moodle - Okta - Oracle Fusion Cloud ERP - SAP SuccessFactors HCM ... and 9 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) - [Programas de Treinamento](https://www.getapp.com.br/directory/266/training/software) - [Software de Experiência do Cliente](https://www.getapp.com.br/directory/601/customer-experience/software) - [Ferramentas de Engajamento com Cliente](https://www.getapp.com.br/directory/650/customer-engagement/software) - [Software de Processo de Integração](https://www.getapp.com.br/directory/730/onboarding/software) ## Alternativas 1. [Zoho CRM](https://www.getapp.com.br/software/9908/zoho-crm) — 4.3/5 (6958 reviews) 2. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4066 reviews) 3. [SurveyMonkey](https://www.getapp.com.br/software/2371/surveymonkey) — 4.6/5 (10398 reviews) 4. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1748 reviews) 5. [Jotform](https://www.getapp.com.br/software/10191/jotform-4-0) — 4.7/5 (2739 reviews) ## Avaliações ### "Good Support from Tech team" — 4.0/5 > **Vo** | *16 de maio de 2017* | Internet | Recommendation rating: 7.0/10 > > **Vantagens**: It helps our business easier which guide our customer step by step to understand the system. Our users get understand quickly with our tool. > > **Desvantagens**: We still need more development to make the feature is work well and more friendly to users. This should be fixed. ----- ### "Whatfix Works\!" — 5.0/5 > **Dawn** | *22 de junho de 2023* | Bancos | Recommendation rating: 10.0/10 > > **Vantagens**: Whatfix has so many useful features. Some of the smallest but have large impacts are the Beacons and the popups. These functions allow us to communicate changes within our processes and products almost instantly. Previously, communicating rapid or sudden changes would take time, and during that time, customers and employees are either waiting to be able to deliver the appropriate information or service, or they have incorrect information. this creates tickets and complaints. Being able to deliver information as rapidly as we can using Whatfix has reduced the time gap exponentially\! The guided walk-throughs are also incredible. Realistically, what should you expect a newly hired employee to remember right after class. With so many policies, processes, and procedures, the expectation to "just know it" is unfair. Whatfix takes the stress off of the employee to instantly master something. Whatfix helps create an environment of trust, comfort, and confidence because the tools are "at the ready"\! The DAP is amazing and intuitive.The other pro to Whatfix is their service. In my personal and professional life, Whatfix is \#1 in client support and customer care. I just don't experience this level of service from anyone else\! Friendly, efficient, and focused on our success\! > > **Desvantagens**: I just can't think of any cons at this time\! > > We are very pleased with the DAP and the service at Whatfix. We have been using it over a year and a half and it has done and continues to do everything they promised it would do. The integration of this tool was very quiet, meaning, we implemented it and only received positive feedback. There was no scrambling to get it aligned or working correctly, nor did we have any negative comments about how it was interacting with our system, or irritation about seeing something new\! It is pretty common to implement a tool and get some amount of negative response or technical issues at launch. We launched it...and it just worked\! We receive positive feedback frequently and the word is getting out across the company. We now have enough positive awareness about Whatfix that other department leads are requesting that we "Whatfix" their tools. We have now increased our investment enterprise wide and look forward to the benefits across more of our platforms. ----- ### "I am the Training and Content Development Manager for a Software Company and Whatfix made our Software easier to manage." — 5.0/5 > **Avaliador Verificado** | *24 de abril de 2017* | Software | Recommendation rating: 10.0/10 > > **Vantagens**: What I like about Whatfix is the ease of use and can make a walk through in just a few minutes and out to the user to use. More complex integrations required me to contact Whatfix support (Sneha is the greatest\!\!\!) and they have been able to guide me through any issues i have ran into. > > **Desvantagens**: If i have to come up with any Cons about Whatfix i would say the Integrations table is getting harder to manage. Reason for this is that my software is vary versatile and users use our software differently and I have to create custom Walk Through's for each. It has taken me a while to manage the Integration portion but Whatfix has been very patient and helpful every step of the way. ----- ### "Incredible product. Phenomenal support." — 5.0/5 > **Avaliador Verificado** | *19 de junho de 2017* | Recommendation rating: 10.0/10 > > **Vantagens**: What is there not to like\! Within a few hours of downloading the trial, we were able to create several work-throughs to demo to our team. Customer Representatives have been and continue to be a huge factor in implementing and supporting those work-throughs for self-helps, pop-ups, and tasks. They have been insanely accessible and accommodating, regardless of how simple or technical our questions have been. They have fielded questions from every stakeholder in determining if this is product meets our strategy. They, along with the product, have impressed each of our department's heads who have had interaction. They are more than a support team, they feel very much like co-workers......and even friends. The above-mentioned features really stand out, however, one of the determining factors is the ability to export/embed the work-throughs as a slide show, PDF, or video. These will be instrumental for our training department, help center, analytics, QA, development and testing departments. > > **Desvantagens**: There are a few enhancements that we are hopeful will be integrated into Whatfix, such as text only helps that can be integrated into Self-Help. ----- ### "Whatfix is a great online learning tool powered by an extremely dedicated and service-oriented team\!" — 5.0/5 > **Avaliador Verificado** | *2 de março de 2018* | Consultoria de gestão | Recommendation rating: 9.0/10 > > **Vantagens**: I think overall it is a very good tool, very easy to set up (which impresses customers), has enough degree of customisation to please customers, really unparalleled customer service.. leaves us a bit in awe here in Western Europe. We are not used to such a good service anymore\! Also, releases come in very short cycles. The product team is very open to suggestions by clients and tries to implement them very quickly. > > **Desvantagens**: Whatfix still lacks some in-depth styling customisations but these are already on the roadmap so they will be available shortly. ----- Page: 1 / 4\ Próximo: [Next page](https://www.getapp.com.br/software/101353/whatfix?page=2) ## Links - [View on GetApp](https://www.getapp.com.br/software/101353/whatfix) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data