Survicate

Sobre o Survicate
Survicate is a customer experience surveys platform for scaling companies.
Customer experience tools are either basic survey tools or complex enterprise platforms. Survicate combines the best of both worlds: ease of use with powerful functionality.
— NPS, CSAT, CES, and 12 more question types.
— Perfect solution for small-to-medium-sized companies (SMBs.)
— Easy integration with Intercom, HubSpot & more (native, code-free.)
— 100+ various free-to-use surveys templates.
Principais benefícios do Survicate
- Get to know your customers better and adjust your offer to their needs
- Discover and remove friction points from the conversion process
- Collect ideas for improvements
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Avaliações
Já tem o Survicate?
Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.

- Setor: Serviços financeiros
- Porte da empresa: 10.000+ funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
A strategic partner for IT teams
Avaliado em 22/10/2024
We find Survicate ideal for collecting direct feedback and tailoring surveys to the specific needs...
We find Survicate ideal for collecting direct feedback and tailoring surveys to the specific needs of each team or project. It's also invaluable for evaluating new tools and technologies, measuring team efficiency, and optimizing support processes, making it an indispensable tool for our teams.
Vantagens
Survicate is a tool that enables IT teams to turn data into actionable insights, improving service quality and user satisfaction. By providing an easy-to-use and highly customizable platform for collecting and analyzing feedback, it becomes a strategic partner for any organization seeking to optimize its technology operations.
Desvantagens
I don't have any negative comments to raise.
Resposta do Survicate
Hello Julio! Thank you for your excellent review. We're delighted to hear that Survicate has become a strategic partner for your IT teams, helping you turn data into actionable insights. We appreciate your support.
~Paulina from Survicate
- Setor: Automotivo
- Porte da empresa: 1.001–5.000 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Great tool!!
Avaliado em 05/11/2024
overall, its great!! thy customer support is great , the resources are valuable for quick fixes and...
overall, its great!! thy customer support is great , the resources are valuable for quick fixes and questions. our CSM is very helpful as well which makes it easier to fix any issues. The product team at Survicate take customer feedback seriously and incorporate change quickly which is great!
Vantagens
In-product feedback surveys! very few survey tools out there have this feature at the price point Survicate offers.
Desvantagens
The UI/UX could be better! additionally, having a feature to control what the dashboard of a particular survey should look like is needed.
Razões para escolher o Survicate
Data laws as per GDPR chaged and the cost was very highSoftware anterior
Google Analytics 360Razões para mudar para o Survicate
chaep + integratin with smartlook was a crucil factorResposta do Survicate
Hi Tarnika,
Thank you for sharing your experience with our in-product feedback surveys and for your kind words about our customer support. We appreciate your feedback on the UI/UX and dashboard features and are always looking to improve.
~Paulina from Survicate
- Setor: Software
- Porte da empresa: 501–1.000 funcionários
- Usado Outro durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 8.0 /10
Jacob from Support was Great
Avaliado em 30/01/2019
Support managed to solve my issues, super well.
Support managed to solve my issues, super well.
Vantagens
Embedding a question into an email intergrated with intercom is a killer feature.
Desvantagens
That I managed to not realize I was not in my company environment until after I sent out a survey to 1,000 people. Maybe make it more clear when you're using a free account?
Resposta do Survicate
Hi, thank you for the largely positive feedback! We agree embedding surveys into an email in Intercom is a killer feature.
Happy to let you know we've since further improved the Intercom integration.
For example, you can run surveys directly in the Intercom messenger, send Intercom attributes to Survicate to better analyze survey data, and much more.
Also, we now communicate free plan limits more clearly. The name of the account is always visible in the top right-hand corner of the application.
Please let us if we can help you in any other way.
- Setor: Alimentação e bebidas
- Porte da empresa: 201–500 funcionários
- Usado Semanal durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Survicate Review
Avaliado em 14/11/2024
Vantagens
They have a great customer service team who is always able to help.
Creating and analysing surveys is easy and intuitive
Desvantagens
To be honest, nothing comes to mind right away. I would like if in a workspace I could filter the date range of all my surveys in that workspace at the same time to view and analyse the results instead of one by one.
Resposta do Survicate
Hi Katie,
Thanks for your review!
We're really pleased to hear that our customer service team and intuitive survey tools are meeting your needs. Thank you for your feedback; we're always looking to improve.
~Paulina from Survicate
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 1.001–5.000 funcionários
- Usado Semanal durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Great tool for collecting feedback both on web and app
Avaliado em 14/08/2024
At our company, we use Survicate to collect feedback from our users across our different sites, in...
At our company, we use Survicate to collect feedback from our users across our different sites, in different languages, both on the web and in the app. We love the versatility of creating segments and showing a specific survey to a specific group of users. Plus, we link these surveys to our screen recording software, so we have the feedback and what the user did in the meantime - a great mix to solve problems.
Vantagens
Easy of use, pricing, versatility, scalability, support, integration with other tools, "topics" functionality... it was a great discovery for us and offers all we need for our end-user surveys.
Desvantagens
For our necessities I have no complaints about it. Maybe more design options, but they release new features from time to time.
Resposta do Survicate
Hi Damian,
Thanks for the fantastic review. We're thrilled Survicate is working so well for your multilingual, multi-platform feedback needs.
Love hearing how you're using our segmentation and integrating with screen recording - that's a powerful combo!
We're always working on new design options, so stay tuned.
Keep rocking those surveys!
Survicate Team
Perguntas frequentes sobre o Survicate
Abaixo estão algumas perguntas frequentes sobre o Survicate.P: Que tipo de planos o Survicate oferece?
O Survicate oferece os seguintes planos de pagamento:
- A partir de: US$ 99,00/mês
- Modelo de preços: Versão gratuita, Assinatura
- Avaliação gratuita: Disponível
Survicate offers usage based plans & pricing. Get started for free & choose the best option: Free: $0/month Essential: $79/month ($65 per month billed annually) Professional - $159/month ($129 per month billed annually)
P: Quem costuma usar o Survicate?
Os clientes habituais do Survicate são:
51–200, 201–500, 501–1.000, 1.001–5.000
P: Em que idioma o Survicate está?
O Survicate está nos seguintes idiomas:
inglês, polonês
P: O Survicate é compatível com dispositivos móveis?
O Survicate é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O Survicate se integra com quais outros aplicativos?
O Survicate se integra com os seguintes aplicativos:
ActiveCampaign, Calendly, Customer.io, Drift, Drip, Freshdesk, Freshsales, Fullstory, GetResponse, Google Analytics 360, Google Sheets, Help Scout, HubSpot Marketing Hub, Intercom, Keap, Kit, Klaviyo, Lead Gen & CRM (formerly SharpSpring), Mailchimp, Mailgun, Marketo Engage, Microsoft Teams, Ortto, Pipedrive, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Segment, SessionCam, Shopify, Slack, VERO, Woopra, WordPress, Zapier, Zendesk Suite
P: Que nível de suporte o Survicate oferece?
O Survicate oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Bate-papo
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