Sobre o Hike
Hike é um sistema de PDV abrangente, ideal para todos os tipos de empresas. Um sistema pode ser usado para vender em todos os canais, seja na loja, online ou em qualquer lugar. O Hike rompe as barreiras entre as lojas físicas e da internet, mesclando todos os canais de vendas em um único sistema. Isso ajuda a otimizar a gestão de estoques, o processo de vendas, os programas de fidelidade e muito mais.
O Hike é baseado na nuvem, com recursos offline. É um sistema de PDV completo com estoque integrado, gestão do relacionamento com o cliente (CRM, na sigla em inglês), programa de fidelidade, análise em tempo real, gestão de funcionários e suporte sem interrupção.
Comece a usar o Hike. Basta se registrar no site do Hike para um teste grátis de 30 dias, importar todos os produtos e clientes em massa usando um arquivo CSV, baixar o aplicativo para iPad e começar a usá-lo. O hardware também fica mais ágil com suporte plug-n-play para impressoras e leitores de código de barras, de modo que a configuração leva apenas alguns minutos. Se precisar de assistência, a equipe de suporte do Hike está a um clique de distância e disponível sem interrupção.
Com os benefícios do omnicanal e análises úteis, o Hike ajuda os varejistas a melhorar a experiência de compra dos clientes. O Hike também ajuda a reduzir os tempos de processamento com integração total com sistemas de contabilidade, marketing e comércio eletrônico, como Xero, Saasu, Quickbooks, Mailchimp, Magento e BigCommerce. O sistema permite que os usuários processem pagamentos, reduzam erros e fortaleçam a segurança do pagamento com cartão com soluções integradas de chip e senha, como PayPal Here, Tyro e iZettle.
Aumente os níveis de vendas e atendimento ao cliente.
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Avaliações
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- Setor: Educação superior
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Best in POS
Avaliado em 09/03/2023
Overall, this POS is the best at this price point, which helps a lot of tiny and micro-retail...
Overall, this POS is the best at this price point, which helps a lot of tiny and micro-retail businesses handle their online and offline sales. They are regularly updating their iPad software, which unquestionably elevates it to the top of the list of mobile POS apps.
Vantagens
Hike is designed with accessibility for all screens in mind. Because of this, it is appropriate for all audiences and age groups. Inventories, customer profiles, gift cards, e-commerce, and retail tracking are some of its amazing capabilities.
Desvantagens
There were ongoing issues that hindered the system's efficiency. Goods would frequently disappear, and when I tried to re-enter them, the system would tell me that they had already been entered.
- Setor: Varejistas
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
We are so happy we switched to Hike POS!
Avaliado em 29/10/2020
From day one Hike has been a breeze to set-up and use, and is less stressful for us than the prior...
From day one Hike has been a breeze to set-up and use, and is less stressful for us than the prior POS systems we tried (Quickbooks POS, Vend POS, Korona POS, Litespeed). The support staff has been super friendly, responsive and helpful. Rather than giving us flippant answers with links to FAQs, they have actually provided constructive and personalized responses. Rather than saying options aren't available, they actually put it up for consideration as a new feature if it doesn't already exist. It hasn't had the connection issues like Vend was been having, where their servers go down for half the day and can't handle offline sales.
Vantagens
The features are so customizable and rich! We required the ability to handle a complex inventory and were having trouble finding a POS that could handle our demands, but Hike has exceeded our expectations! They handle our needs for separate SKU/UPCs (which Vend POS didn't). The Sell screen has the ability to show how many products are on hand for products, and is not laggy like other browser systems have been for us, which is helping keep our inventory accurate. Customers are thrilled with the new in-house point system, which is cost effective for us compared to using 3rd party point systems commonly used in our industry. It works seamlessly with Woo Commerce, which has been nice too! The reporting tools are helpful and full of variety, and we are enjoying the custom report feature as well! It even has the ability to create products that are assembled from other products, which we plan on using for bundled deals - and is totally suitable for restaurant or retail! They are the best in versatility by far!
Desvantagens
It's a little more "click" intensive sometimes, where options are specific to the items and harder to 'apply to all' on purchase orders, or has common pitfalls such as browser compatibility (they recommend Chrome, but Opera did work with a few differences).
Resposta do Hike POS
Hi Shanna,
Thank you for your wonderful review.
Glad to hear that you are happy switching to Hike. We always improving our platform based on customer feedback and have heaps of new features in the pipeline for the coming month.
We certainly take pride in our support as that sets up apart from many of our competitors.
Any more questions and we are just a click away :)
Cheers to your continued retail success!
Emma
- Setor: Varejistas
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Hike is Worth It for POS
Avaliado em 04/11/2024
Hike is great and easy to set up. I set the whole system up on a single Sunday, when our existing...
Hike is great and easy to set up. I set the whole system up on a single Sunday, when our existing POS system crashed on the Saturday before.
Vantagens
It connects our website to our POS system, so that our inventory stays up-to-date.
Desvantagens
I didn't like an issue I had when configuring the system, because it was a technical headache to solve and the customer-service staff sometimes didn't understand what to do.
- Setor: Varejistas
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Lack of support
Avaliado em 24/10/2020
Being a start up business when I first started using them, I wanted to support local, start ups,...
Being a start up business when I first started using them, I wanted to support local, start ups, but their lack of customer loyalty is atrocious. Had they kept up the communication, assisted, offered discounts because of the continual issues, or even just gave us a call because of the constant issues, it would have been better. But zip. I did not want to move to another system because i had invested so much time, effort, energy and money into Hike Up. But I after my history was wiped, there was nothing more holding me back. I have moved to another POS that has a good reputation, and I feared that it was all POS systems that had these types of glitches, but thankfully the new system is faster, easier to use, the team are more supportive, and I can now relax. I did email Hike Up about my frustrations over and and over again, but there was nothing offered in comparison to the amount of money expended to the amount of support received. Overall, I would not recommend Hike Up
Vantagens
I commenced using Hike from a manual register. I thought it was relatively easy to implement with little to no support from Hike team.
Desvantagens
There were continual glitches that impacted on the system to work effectively. Products would go missing all the time, I would then attempt to re-enter the product only to have the system state that 'it already exists'. I would refresh, re sync, re everything, but this was a continual glitch that caused frustration, time consuming and with the limited ability to contact Hike team or the usual 'we will let the tech team work on it', was little to no comfort when it continued over and over again.
Resposta do Hike POS
Hi There,
I'm really sorry to hear that you haven't had the best experience with Hike. Frustration is definitely not the result we're aiming for our clients.
Can I request you to book a time with your account manager to go through your issue as we would love to help you resolve all tech issues.
We certainly aim to be customer-focused as our clients have helped improve our features based on their user experience.
Thank you again for raising your concerns.
Regards
Emma
- Setor: Varejistas
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
excellent product
Avaliado em 20/08/2020
At the moment with all features added and with a quality of customer service I am a very happy...
At the moment with all features added and with a quality of customer service I am a very happy customer.
Vantagens
Best possible customer service you can get. They implemented suggested features making it better POS and inventory system than other 3rd party integrations for bigcommerce that I have checked.
I can create a purchase order and reorder low inventory items for products that reached inventory reorder point 0, at the same time it won't reorder products that are already on existing POs which is great because I wont' order same product multiple times. This wouldn't work with other systems that I checked. Also I can scan the barcode to receive a PO which is something that didn't work with other systems that I tested (last year). I have been with Hike for 2 years now and they implemented pretty much every feature that I suggested. Also if there is an order for pre-order item in bigcommerce with no inventory tracking, once I receive stock and I change inventory tracking to "track inventory" it will adjust stock according to outstanding pre-orders. That is just one of many features that added for me.
Desvantagens
no Cons, whatever didn't work for me was fixed
Perguntas frequentes sobre o Hike
Abaixo estão algumas perguntas frequentes sobre o Hike.P: Que tipo de planos o Hike oferece?
O Hike oferece os seguintes planos de pagamento:
- A partir de: US$ 59,00/mês
- Modelo de preços: Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o Hike?
Os clientes habituais do Hike são:
Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
P: Em que idioma o Hike está?
O Hike está nos seguintes idiomas:
inglês
P: O Hike é compatível com dispositivos móveis?
O Hike é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O Hike se integra com quais outros aplicativos?
O Hike se integra com os seguintes aplicativos:
Adobe Commerce, BigCommerce, Cin7 Core, Mailchimp, PayPal, QuickBooks Online Advanced, Saasu, Shopify, Stitch Labs, WooCommerce, Xero
P: Que nível de suporte o Hike oferece?
O Hike oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo
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