--- description: Avaliações detalhadas do Atera com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Atera com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Atera - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/287/help-desk-ticketing/software) > [Atera](/software/102017/atera) # Atera Canonical: https://www.getapp.com.br/software/102017/atera Página: 1 / 19\ Próximo: [Próxima página](https://www.getapp.com.br/software/102017/atera?page=2) > Solução RMM tudo-em-um para fornecedores de serviços gerenciados e empresas de suporte de TI. Combinando RMM, automação de serviços profissionais (PSA na sigla em inglês), acesso remoto e muito mais. O preço do Atera é pago por técnico, com dispositivos ilimitados. > > Conclusão: 449 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 449 Avaliações | | Praticidade | 4.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.5/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.6/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Atera - **Localização**: Tel Aviv, Israel - **Fundada**: 2011 ## Contexto comercial - **Preço inicial**: US$ 129,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, espanhol, francês, inglês, italiano, português - **Países disponíveis**: Alemanha, Argentina, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Espanha, Estados Unidos, Estônia, França, Hong Kong, RAE da China, Irlanda, Israel, Itália, Japão, Lituânia, México, Noruega e mais 9 ## Recursos - AI Copilot - API - Acesso para Celular - Acesso remoto e monitoramento - Acesso sem supervisão - Acompanhamento de atividades - Agendamento - Agendamento de manutenção - Alerta em tempo real - Alertas de limites - Alertas/notificações - Alerts/Escalation - Alocação e planejamento de recursos - Análise de dados - Análise de rede - Aplicativo móvel - Aprendizado de máquina - Armazenamento de dados seguros - Armazenamento de documentos - Asset Lifecycle Management ## Integrações (21 no total) - AnyDesk - Bitdefender GravityZone - Chocolatey - Cisco Duo - Domotz - Emsisoft Business Security - Google Calendar - IRONSCALES - IT Glue - Keeper Security - LogMeIn Miradore - Ninite Pro - Okta - OpenText Core DNS Protection - QuickBooks Desktop ... e mais 6 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) ## Categorias relacionadas - [Software MSP](https://www.getapp.com.br/directory/645/managed-service-providers-msp/software) - [Software para Consultoria](https://www.getapp.com.br/directory/356/consulting/software) - [Software de Serviços Profissionais](https://www.getapp.com.br/directory/357/professional-services/software) - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) - [Software de Automatização de Serviços Profissionais](https://www.getapp.com.br/directory/331/professional-services-automation/software) ## Alternativas 1. [ManageEngine Endpoint Central](https://www.getapp.com.br/software/103857/manageengine-desktop-central) — 4.6/5 (1761 reviews) 2. [Action1](https://www.getapp.com.br/software/2048001/action1-rmm) — 4.9/5 (238 reviews) 3. [Pulseway](https://www.getapp.com.br/software/101507/pulseway) — 4.7/5 (310 reviews) 4. [NinjaOne](https://www.getapp.com.br/software/108129/ninjarmm) — 4.7/5 (293 reviews) 5. [N-central](https://www.getapp.com.br/software/1999255/solarwinds-n-central) — 4.2/5 (253 reviews) ## Avaliações ### "Mid-level RMM and PSA solution" — 4.0/5 > **Paul** | *5 de maio de 2022* | Serviços e tecnologia da informação | Taxa de recomendação: 7.0/10 > > **Vantagens**: The cost is per technician created in the system, and it doesn't matter whether you have 5 or 5000 endpoints in your customer base. Pricing is predictable and stable. Atera has a features board where subscribers can see what features are recently added, approved for development, being considered or have just been requested, and of course can submit requests as well after checking through existing requests to avoid duplication. > > **Desvantagens**: The helpdesk does not allow the technician to truncate the message trail when replying, so it often happens that the messages being sent between technician and customer get very long. Periodically, it would be helpful to truncate a reply so that only the last few messages are trailing the active reply. Reporting is an improving feature but there are not enough options to get reports just the way you might want them. > > The combination of the helpdesk and RMM/PSA features means we don't use multiple systems to achieve our support objectives. The product is maturing and in active development, while not without a few issues. They are usually resolved fairly easily by Atera's support team. ----- ### "Atera is the clear winner in the IT management space" — 5.0/5 > **Robert** | *4 de janeiro de 2024* | Alimentação e bebidas | Taxa de recomendação: 10.0/10 > > **Vantagens**: Atera was extremely easy to get setup and running in our environment. It provides easy visibility and management capability for all IT devices and issues. > > **Desvantagens**: Atera has a couple of areas where a few tweaks could be made to either the interface or some of the features to make them really polished. Full functionality is available in the product however, and they listen to user suggestions and requests. They have a strong community where users can suggest new features, provide feedback for issues they discover, and learn about upcoming enhancements. > > Atera has been great to use here at our company. It used to be a challenge to support the environment and relied on outside consulting support. We have been able to bring things fully in-house and realize faster response times as well as 6 figure plus cost savings in the IT budget. ----- ### "Given the integration of Remote Access and Patch Management" — 3.0/5 > **Cynthia** | *1 de abril de 2025* | Varejistas | Taxa de recomendação: 8.0/10 > > **Vantagens**: I have found that the real-time monitoring and alert on Atera have also proved useful for our IT operations. This capability makes it straightforward for us to be notified of any issues in real-time to surely avert them causing extensive downtime. > > **Desvantagens**: The reporting tools can be enhanced in terms of configuration opportunities. Customized reports to the business requirements is somewhat restricted which creates difficulty when presenting detailed trends for future planning.​ ----- ### "An Exceptional multi-purposed Cloud Services Monitoring Management Solution (2025)" — 5.0/5 > **Jesse** | *9 de fevereiro de 2025* | Produção audivisual | Taxa de recomendação: 10.0/10 > > **Vantagens**: Elegant and pre-made clean UI and GUI adapted for seamless and harnessed patch management, RMM, ITSM, unified endpoint management (UEM) among other cloud remote monitoring services. > > **Desvantagens**: I don't have blemish over its functionality and service of performance. > > Real-time cloud network, remote, IT service, UEM among other cloud help desk monitoring systems. ----- ### "Atera Review" — 4.0/5 > **Shaked** | *4 de janeiro de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 7.0/10 > > **Vantagens**: It manages our IT inventory while also give us access \& insights to the computers that we manage > > **Desvantagens**: Atera is not the stablest SaaS out there, Splashtop agent seldomly crashes and won’t let you connect to the computer 50-60% of the time. When it works it works like a charm but when it doesn’t work its really annoying. > > I appreciate what Atera did with a CRM system that also includes a computer management system I’ve been working with it for 3 years now and I’m content with the support and uptime of the service. ----- Página: 1 / 19\ Próximo: [Próxima página](https://www.getapp.com.br/software/102017/atera?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/102017/atera) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados