--- description: Avaliações detalhadas do Front com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Front com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Front - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Front](/software/102177/front) # Front Canonical: https://www.getapp.com.br/software/102177/front Página: 1 / 13\ Próximo: [Próxima página](https://www.getapp.com.br/software/102177/front?page=2) > O Front fornece uma maneira simples para as equipes gerenciarem caixas de entrada de e-mail (vendas@, suporte@, etc.), bate-papo, mídias sociais e mensagens SMS em uma única plataforma colaborativa. > > Conclusão: 286 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 286 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.4/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.1/5 | Com base em avaliações gerais | | Recursos | 4.4/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Front - **Localização**: San Francisco, EUA - **Fundada**: 2013 ## Contexto comercial - **Preço inicial**: US$ 25,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Alemanha, Austrália, Brasil, Bélgica, Canadá, China, Dinamarca, Espanha, Estados Unidos, Estônia, Finlândia, França, Grécia, Irlanda, Itália, Japão, Luxemburgo, Macedônia do Norte, México, Mônaco e mais 11 ## Recursos - @menções - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento de compromissos - Agendamento de tarefas - Alertas da conta - Alertas do celular - Alertas/notificações - Alerts/Escalation - Análise de dados de campanhas - Análise de dados do atendimento ao cliente - Análise de dados visual - Análise de tendências - Análise de texto - Aplicativo móvel - Armazenamento de dados seguros - Armazenamento de documentos ## Integrações (94 no total) - Aide - Aircall - Ariglad - Asana - AskNicely - Boost.space - Breeze - Bugpilot - CallHippo - Census - ChargeDesk - Chatdesk Teams - Chatra - ClickUp - CloudTalk ... e mais 79 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) - [Software de Gerenciamento de Email](https://www.getapp.com.br/directory/306/email-management/software) - [Software de Produtividade](https://www.getapp.com.br/directory/330/productivity/software) - [Ferramentas de Colaboração](https://www.getapp.com.br/directory/335/web-collaboration/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.com.br/software/90378/salesforce) — 4.4/5 (18782 reviews) 3. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1723 reviews) 5. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3425 reviews) ## Avaliações ### "A Great App for Unifying and Streamlining your Communication Workflow" — 4.0/5 > **Nic** | *1 de abril de 2019* | Gestão da educação | Taxa de recomendação: 8.0/10 > > **Vantagens**: Front is a beautifully designed app for managing private and team emails as well as your company's other communication channels such as chat widgets, social media platforms and even SMS through a service like Twilio. I appreciate the thoughtfulness that has guided Front's development over the years. The Front team's dedication to optimizing the app based on customer feedback is evident in each iteration, and it's great that the Front app is regularly freshened with feature updates and additions. Today's existing integrations with Front coupled with new regularly added services makes Front the perfect platform for unifying your communication workflow. One "inbox" for all your accounts is awesome\! > > **Desvantagens**: There are a couple of pain points for me when it comes to my daily usage of Front. My chief complaint is that at this time there is not bi-directional sync of archived or permanently-deleted messages. In my case, archives and deletes in my Office 365 account are synced to Front, but when I apply the same actions in Front, they do not sync to Office 365. This behavior is annoying in the context of my personal inbox—messages acrue and clutter the inbox—but counterproductive for a shared inbox with a mix of Front and Office 365 users. The obvious solution is to move all users to Front but in my case it is not realistic to onboard our entire team at once. Front should sync all actions back to Office 365. My second and last complaint is Front's calendar: it's not as robust as it should be if it's intended to be used instead of, say, Office 365. The experience for creating timed versus all-day events is cumbersome and to my knowledge, cannot be toggled between. Additionally, there is no functionality for creating recurring events. Unfortunately, my time is currently wasted switching between Front and Office 365 for simple calendaring tasks. I am looking forward to the Front team addressing both the sync and calendaring issues in an upcoming release. These pain points are partially behind my hesitation to push Front to all team members. > > Front has a positive influence on the way I process communication because it allows me to aim for and realistically reach inbox zero. This is possible by allowing me to either respond immediately to a message, snooze it for a later reply or most importantly to me, easily delegate the message to another team member while still being able to follow the conversation. These features allow me to realistically manage multiple inboxes and ensure timely responses to all inbound communication. ----- ### "Great to use, not so fun if you leave" — 4.0/5 > **Matt** | *19 de março de 2025* | Software | Taxa de recomendação: 5.0/10 > > **Vantagens**: Front felt complete and allowed for me to access all channels in one inbox saving so much time > > **Desvantagens**: What seems like Front’s retention tactics means that archived emails are not actually archived, causing for them to remain open in your inbox if you ever move to another platform > > Front is great to use but unfortunately if you ever decide to leave, well there’s a lot of tidying up to do\! ----- ### "One of the worst email applications I've ever used" — 1.0/5 > **Avaliador Verificado** | *2 de abril de 2018* | Publicidade e marketing | Taxa de recomendação: 0.0/10 > > **Vantagens**: The overall look of Front is simple, which is nice. The snooze function on emails. The support staff were friendly and quick to answer. > > **Desvantagens**: My company switched my team over to Front after a couple people who shared an inbox had issues with managing it. I didn't have a shared inbox, but struggled with the lack of functionality for just personal inboxes. There are so many missed functionalities to Front it made my job incredibly inefficient. I found myself spending more time doing my job which consists of heavy emailing because of Front problems. 1. No calendar. Cannot make appointments, set up meetings, etc. 2. Unable to edit messages in a previous thread. Say someone sends you a list of questions. You cannot just answer next to their list in the previous email and say "see below." 3. Archiving messages... when we first switched to Front, the management team used it for a few weeks to test it. When the team was instructed to switch within the next couple weeks, and BOOM thousands of emails that Front could not autoarchive. I had about 10 emails in Outlook during the switch. The front inbox had accumulated thousands over the course of the management test period. Front could only auto archive shared inboxes, not personal. I had to spend 20 minutes selecting 3000 emails to auto archive since it didn't sync correctly with Outlook. 4. Saving emails... you can't. You only have the option to send a link of the email which only works for those that also used front. 5. You cannot edit pasted tables in front, as far as formatting goes. No deletion of columns or making rows smaller. 6. No red flags or categorizing. Often I'd keep emails in Outlook and red flag them to remind myself to check on it before I leave. No flagging in Outlook. This is replaced by snoozing in Front to make it reappear later, but I do miss the flag option. 7. You archive something in someone else's inbox that they share with you... it archives in their inbox, too. 8. No options to make folders. You want to move emails to a folder to refer to later? You cannot. I could go on and on and ended up emailing a list of 18 problems after using Front for the first 3 months to management who sent to Front support. The responses were basically they hope to rollout that feature one day. Which obviously doesn't help now. ----- ### "Front User Experience Review" — 5.0/5 > **Adam** | *9 de novembro de 2024* | Ócio, viagens e turismo | Taxa de recomendação: 9.0/10 > > **Vantagens**: Ease of use and a wide variety of functionality. > > **Desvantagens**: Crashing issues when email threads get really long. > > It's awesome. We actually just transitioned to Zendesk for a few months now but for our business model, agents find Front more effective. ----- ### "Want to save money with emails? Front." — 5.0/5 > **Rafael** | *26 de setembro de 2024* | Bancos | Taxa de recomendação: 10.0/10 > > **Vantagens**: Front offers a simple and intuitive interface. It allows one to create inboxes and easily separate subjects into different categories and consequently offering automation, which by itself always save the company a lot of money when the issue is handling hours. Not to mention that this software is really good at integration with other softwares, which saves so much time from having to cross reference information. > > **Desvantagens**: While some competitors will have a URL for each individual email, Front has a generic URL for the inbox. Of course that the emails offer individual identifiers that can be found by selecting "Copy message link", but this isn't that much of an inconvenience and it can be addressed by a simple learning module. > > My experience with Front so far has been highly positive, and it honestly doesn't take long until one can see the amount of time (and money) that the automation and integration will save the company. ----- Página: 1 / 13\ Próximo: [Próxima página](https://www.getapp.com.br/software/102177/front?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/102177/front) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados