Universe
Sobre o Universe
Todos sabem que criar um grande evento não é uma tarefa fácil. Conte com a ajuda de uma rede de 6,3 milhões de usuários e produtos de classe mundial. São oferecidas informações valiosas para alcançar e envolver mais fãs e, como resultado, vender mais tíquetes.
Imagens
Está em dúvida sobre o Universe?
Compare com uma alternativa popular
Preço inicial
Opções de preços
Recursos
Integrações
Praticidade
Relação qualidade/preço
Atendimento ao cliente
Alternativas
Raklet
ROLLER
Nutickets
Ticket Tailor
Avaliações
Já tem o Universe?
Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.
- Setor: Serviços de eventos
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great DIY event ticketing solution with ability and resources to improve.
Avaliado em 13/06/2018
The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership...
The greatest benefit for us is the DIY solution for Ticketmaster venues. Universe's partnership with TM allows us to easily manage all facets of ticketing for our event from inventory to refunds to creative. Their dashboard allows us to track pacing to goals, their integrations allow us to measure marketing efforts, and their team is very responsive and collaborative.
Vantagens
The ability to not only sell tickets and check on sales daily but track who they are and where they are coming from. Their integrations are top notch and easy to manage if you don't have much of a tech background.
Desvantagens
The inability to transfer attendees after they've bought tickets. A common customer service issue for us is that a time slot ends up not working out and they would like to switch to an earlier or later session. The only way to do this is to refund the customer completely and have them buy the new tickets.
- Setor: Gestão de organizações sem fins lucrativos
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Love! But could use some updates that take our business model into consideration.
Avaliado em 12/06/2018
Vantagens
The price is one of the best on the market. It is visually appealing (helps with marketing). Ease of uploading new events.
Desvantagens
We use universe to sell tickets to cooking classes over the spring & summer months. Therefore, we are hosting between 4 to 6 unique events per week. Back end navigation is getting better, but when dealing with a large amount of events, can still be cumbersome and time consuming.
Our customers have a hard time going through our list of classes on universe.com(we also upload the calendar to our webpage and create a print calendar of events to help with this): you cannot skip to a certain page in the list of events from the profile page; if you click on a class to learn more and want to go back to the list of events, you are taken back to the first listing and have to scroll through all the pages again (we can have up to 8 pages of events); there is no calendar option for quickly scanning the upcoming events; although we have created passes, we are often asked if it is possible to purchase a gift certificate code or option (that do not expire - like passes have to - to keep within Canadian law). A way to make a mass edit to all events - in the additional order message, or discount codes, for example - would be a huge time saver instead of having to go back and update each event individually one they are live.
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Not as good as the rest
Avaliado em 01/02/2018
If we could migrate all ticket buyers from this platform without disruption we would. So really...
If we could migrate all ticket buyers from this platform without disruption we would. So really cannot say there are benefits compared to others.
Vantagens
It looks slick and is easy to embed..connects with Stripe easily, support usually answers within 24 hours (US based only)
Desvantagens
The entire platform looks easy, but once you get stuck in you really realise unintuitive the entire platform is.
Today the entire website was down, all our ticket forms across our websites disappeared.
Adding attendees manually for offline invoicing sends them "free" receipts .. We could go on all day.. We have used almost all of the top ticketing platforms and this cannot recommend
Resposta do Universe
Hey James,
Thanks for taking the time to leave us a review. We apologize for the less than positive experience you had with our platform. We are constantly working to create a more intuitive experience for all of our event organizers.
Your feedback is of great value to us. Would you be open to chatting further about the points you addressed in this post?
Best,
Universe
- Setor: Organização cívica e social
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
We love this software and would t be able to do what we do as effectively without it.
Avaliado em 12/06/2018
Vantagens
Ease of use and the ability to collaborate as a team. This software is well thought out and the company seems committed to evolving the software as technology changes.
Desvantagens
The sort features on the dashboard could use some improvements but it still works well. The messaging feature would be better if it sent a message to the admin email so it doesn't need to be checked and complete customization of content and timing of reminders would be nice.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 10.000+ funcionários
- Usado Semanal durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great ticketing system, easy day-of-event checkin
Avaliado em 14/06/2019
For the last 2 years I have run ticketing a very large food and wine tasting event which raises...
For the last 2 years I have run ticketing a very large food and wine tasting event which raises over $100k to benefit a local public school. Universe saved us a great deal of time and thousands of dollars, in part due to its lower fees than the competition and in part because we were able to use Stripe (which offers lower processing fees for nonprofits). Universe's customer success group was excellent and always answered my questions promptly.
Vantagens
It's easy to set up, easy to use, and the ability to embed the ticket-buying capability right onto your own website is great. Also the fact that it supports Stripe as a payment method is a big plus.
The BoxOffice mobile app that's used for checkin is easy and slick. Particularly for the volunteer events I manage where I constantly have to onboard new checkin volunteers, it works great; adding new team members is a snap, and the actual checkin process is simple and self-explanatory.
Desvantagens
I wish the in-app reporting capabilities were a little more granular.
Perguntas frequentes sobre o Universe
Abaixo estão algumas perguntas frequentes sobre o Universe.P: Que tipo de planos o Universe oferece?
O Universe oferece os seguintes planos de pagamento:
- A partir de: US$ 19,95/uma vez
- Modelo de preços: Versão gratuita
- Avaliação gratuita: Disponível
P: Quem costuma usar o Universe?
Os clientes habituais do Universe são:
Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
P: Em que idioma o Universe está?
O Universe está nos seguintes idiomas:
alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, francês, holandês, inglês, italiano, japonês, norueguês, polonês, português, sueco, tailandês
P: O Universe é compatível com dispositivos móveis?
O Universe é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O Universe se integra com quais outros aplicativos?
O Universe se integra com os seguintes aplicativos:
GoDaddy Website Builder, Google Analytics 360, Mailchimp, Marketo Engage, PayPal, Squarespace, Stripe, Weebly, Wix, WordPress, Zapier
P: Que nível de suporte o Universe oferece?
O Universe oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Assistência 24/7, Bate-papo
Categorias relacionadas
Veja todas as categorias de software encontradas para Universe.
Software de Emissão de Bilhetes
