Sobre o Bookeo
Com o sistema flexível de agendamentos e reservas do Bookeo, os funcionários podem se concentrar no que é importante, ajudando a preencher a agenda de compromissos. Os clientes efetuam reservas e pagam online usando qualquer dispositivo com facilidade, no site ou na página do Facebook da empresa. O Bookeo automaticamente envia uma confirmação e um lembrete da reserva.
Além disso, o Bookeo oferece ferramentas avançadas para aumentar as vendas, como vales-presente, promoções e pacotes pré-pagos.
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Avaliações
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- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 9.0 /10
Bookeo is a Great Software!
Avaliado em 22/10/2019
I used Bookeo for a long time, and it was a great value for the money. I just outgrew the...
I used Bookeo for a long time, and it was a great value for the money. I just outgrew the software, and needed something with more functionality.
Vantagens
This is a simple to use software, with no frills. It is perfect for a single or small business that doesn't need too many extras. Bonus -- add ons can be scheduled by the client, which is not the case for most software.
Desvantagens
No membership function, and I'm not a huge fan of the way their text reminder service works.
Razões para escolher o Bookeo
costSoftware anterior
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ValueResposta do Bookeo
Hi Stephanie,
thank you for your review. Bookeo does offer a membership function. One of our technicians will reach out to you to explain how to set it up in your account.
Cheers
Shannon
- Setor: Gestão da educação
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Happiest user ever!!!
Avaliado em 10/06/2021
It has been such a great product for us to be able to automate our registrations. It has allowed...
It has been such a great product for us to be able to automate our registrations. It has allowed us to grow our business with less time spent doing things that take our customers only minutes to do themselves, rather than lots of phone and email responses.
Vantagens
Initially it was the price that was the main selling point. I love that I pay a flat fee each month, not a percentage of our sales, which is what I found on most other software. I was able to customize my booking platform for all the different classes we offer, the scheduling, and changes that I've had to make it's been fantastic. Whenever I get stuck, the Bookeo support has been very responsive to my email questions.
Desvantagens
Only twice have I thought "oh that's a bummer that I can't ....." So with all the time I spend using Bookeo, I'd have to say THAT AIN'T BAD!!
Resposta do Bookeo
Hi Kaylee,
I can't thank you enough for taking the time to write this outstanding review!
Thank you for all of your positive feedback about our pricing (no commission, no consumer fees!) and how Bookeo has simplified class scheduling for your business and your customers.
We look forward to continue working with you in the years to come.
Shannon
- Setor: Entretenimento
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 2.0 /10
Customer service is less than unacceptable
Avaliado em 11/03/2024
Bookeo was fine up until they did their last update and now I no longer receive emails from them....
Bookeo was fine up until they did their last update and now I no longer receive emails from them. They are blaming me for the changes when my email address didn't change. There were no changes to my domain. The only change was their update and the fact that they are willing to properly assist in rectifying this issue is the reason for this review. I have also seen other comments from this company and they are just out right rude because they are only emailing.
Vantagens
The ability to allow my customers to book without speaking with a person
Desvantagens
Bookeo customer service reps are awful. They are condescending in the emails and take the real responsibility for issues that arise due to their updates. The fact that you can't actually speak to a person is another con because there is no way to hold anyone accountable for the poor service customers receive.
Resposta do Bookeo
Hi Nikki,
I can confirm that there have been no recent updates regarding email notifications.
After reading your review, I searched for the email thread for this issue. I saw that our Technical Support Team verified that the email notifications for the bookings you mentioned not receiving had been successfully delivered to Gmail, for your email address.
We found the delivery receipts provided by Gmail mail servers, confirming that the emails were received successfully by Gmail. We sent you a copy of these receipts.
We also explained that what happens to an email after it has been delivered to the recipient's mail service is outside of our control, and recommended steps to follow to ensure that you keep receiving email notifications in your inbox.
You never confirmed that you followed all the recommended steps. I would highly recommend following the steps outlined by our Support Team to ensure that youkeep receiving email notifications from Bookeo.
Regards
Shannon
- Setor: Ócio, viagens e turismo
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Happy customer for 7+ years
Avaliado em 30/12/2018
I have used the Bookeo booking platform for 7+ years. I operate a Segway Tour business, and this...
I have used the Bookeo booking platform for 7+ years. I operate a Segway Tour business, and this product does what I want it to do. It saves a significant amount of time as customers can complete their reservation online. Our sales and advance bookings increased significantly once we started using this product. When looking for a booking platform, I wanted one that DID NOT charge the customer a fee to make a reservation. I don't feel that a customer should have to pay an additional fee to do business with you.
Vantagens
It is fairly easy to set up. The cost is very reasonable. The monthly flat fee has not increased in 7 years. The customer support is all online, but the response time is fast. This booking platform meets all of the needs of my small tour business. Changes to tour schedules and other revisions can be made quickly and easily. The developer continues to add capabilities and features at no additional cost. The customer is not charged a fee or percentage of the cost to make a reservation.
Desvantagens
There are some minor design changes that could improve the booking process from the consumer side. I would like to see some additional reporting features (eg. Charts showing which tour times are most popular for given months).
Resposta do Bookeo
Thank you for writing this amazing review, David. It's always been a pleasure working with you and your team. We agree, customers should not pay a fee to the booking system to make a booking.
If there's ever anything we can help with in the future, you know we're always here.
Thanks again
Shannon
- Setor: Transporte rodoviário e ferroviário
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Happy Customer
Avaliado em 01/05/2023
Vantagens
I like that Bookeo is easy for the customers to make a booking. I like not having to waste time answering calls and emails. Through word of mouth customers have shared my website and booked without any interaction. Sales without the work - is there anything better? I have butchered the system to create a booking service for an Airport Shuttle service. That this is possible is impressive. It then allows me to download reports so that I can then create runsheets for drivers- through excel and creating rules and formulas, this is quite quick.Its relatively inexpensive and easy to learn.Integrates well with Xero
Desvantagens
There could be more features.... but this would cost more money. Changes to the booking system requiring a password. This has now been changed due to feedback.
Resposta do Bookeo
Hi Jacob,
Thank you so much for taking the time to leave an excellent review.
We really appreciate you being a customer and helping to share the word about us. We're here for you anytime.
Shannon
Perguntas frequentes sobre o Bookeo
Abaixo estão algumas perguntas frequentes sobre o Bookeo.P: Que tipo de planos o Bookeo oferece?
O Bookeo oferece os seguintes planos de pagamento:
- A partir de: US$ 14,95/mês
- Modelo de preços: Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o Bookeo?
Os clientes habituais do Bookeo são:
Profissional autônomo, 2–10, 11–50, 51–200, 201–500
P: Em que idioma o Bookeo está?
O Bookeo está nos seguintes idiomas:
alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, holandês, húngaro, indonésio, inglês, italiano, japonês, norueguês, polonês, português, russo, sueco, tailandês, tcheco, turco, ucraniano
P: O Bookeo é compatível com dispositivos móveis?
O Bookeo é compatível com os seguintes dispositivos:
P: O Bookeo se integra com quais outros aplicativos?
O Bookeo se integra com os seguintes aplicativos:
2Checkout, BigCommerce, BluePay, Gmail, Google Ads, Google Analytics 360, Google Calendar, Google Workspace, Jimdo, Joomla, Mailchimp, Meta for Business, Microsoft 365, Microsoft Outlook, PayPal, Shopify, Square Payments, Square Point of Sale, Squarespace, Stripe, Twitter/X, Weebly, Wherewolf, Wix, WordPress, Xero, Yahoo Small Business, authorize.net
P: Que nível de suporte o Bookeo oferece?
O Bookeo oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Assistência 24/7, Bate-papo
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