--- description: Avaliações detalhadas do Freshdesk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Freshdesk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshdesk - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/287/help-desk-ticketing/software) > [Freshdesk](/software/10317/freshdesk) # Freshdesk Canonical: https://www.getapp.com.br/software/10317/freshdesk Página: 1 / 140\ Próximo: [Próxima página](https://www.getapp.com.br/software/10317/freshdesk?page=2) > O Freshdesk é um sistema de atendimento ao cliente omnichannel baseado na nuvem para empresas de todos os tamanhos, com soluções que aumentam a produtividade do agente e melhoram a satisfação do cliente. > > Conclusão: 3471 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 3471 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.5/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.4/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Localização**: San Mateo, EUA - **Fundada**: 2011 ## Contexto comercial - **Preço inicial**: US$ 19,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, búlgaro, catalão, chinês, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, estoniano, finlandês, francês, grego, hebraico, holandês, húngaro, indonésio, inglês, italiano, japonês, letão, lituano, malaio, norueguês, polonês, português, romeno, russo, sueco, sérvio, tailandês, tcheco, turco, ucraniano, vietnamita, árabe - **Países disponíveis**: Alemanha, Argentina, Arábia Saudita, Austrália, Brasil, Bélgica, Camboja, Canadá, Catar, Chile, Colômbia, Coreia do Sul, Costa Rica, Dinamarca, Egito, El Salvador, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos e mais 39 ## Recursos - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Alertas/notificações - Alerts/Escalation - Análise de dados preditiva - Análise de sentimentos - Aplicativo móvel - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM - Campos personalizáveis - Chatbot - Compartilhamento de arquivos - Compartilhamento de tela - Comunicação multicanal ## Integrações (59 no total) - Agentforce Service (formerly Salesforce Service Cloud) - Airtable - Aloha Essentials - Asana - Azure Active Directory Domain Services - Azure DevOps Labs - Bamboo - Bitrix24 - Brevo Marketing Platform - Calendly - Chargebee - Claris FileMaker - ClickUp - CloudTalk - Elsevier Pure ... e mais 44 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) - [Sistemas de Gestão de Reclamações](https://www.getapp.com.br/directory/841/complaint-management/software) - [Software de Gestão de Comunicação com o Cliente](https://www.getapp.com.br/directory/1139/customer-communications-management/software) - [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software) - [AI Agents for Customer Support](https://www.getapp.com.br/directory/5025/ai-agents-for-customer-support/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4090 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.com.br/software/90378/salesforce) — 4.4/5 (18807 reviews) 3. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1788 reviews) 4. [LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1727 reviews) 5. [Zoho Desk](https://www.getapp.com.br/software/10036/zoho-desk) — 4.5/5 (2215 reviews) ## Avaliações ### "Freshdesk is easy to use for help desk needs" — 5.0/5 > **Glen** | *24 de julho de 2025* | Instituições religiosas | Taxa de recomendação: 8.0/10 > > **Vantagens**: Setting up a freshdesk is incredibly easy. We just create a mailbox for our Org and have our Staff email it with their ticket needs, and Freshdesk turns those emails into tickets we can track. > > **Desvantagens**: If you want more than two Agent accounts to respond to tickets with, or you want to have more than one helpdesk for more departments, you have to buy a paid subscription. Everyone's got to make money so I understand, but it is a pain point for us. > > I've been a user for about 5 years and love it. The system is very easy to understand, comment in, email the requestors via. We currently use the Free tier. ----- ### "Efficient and User-Friendly Customer Support Solution" — 5.0/5 > **Mayank** | *17 de março de 2026* | Serviços de informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: Freshdesk stands out for its intuitive and user-friendly interface, which makes it easy for teams to get started without extensive training. The ticketing system is highly organised and efficient, allowing us to manage, prioritise, and resolve customer queries quickly. I also appreciated the automation features, such as workflows and canned responses, which save time and improve productivity. The ability to integrate with other tools and the availability of detailed analytics and reporting further enhance decision-making and overall customer support performance. > > **Desvantagens**: While Freshdesk offers a wide range of features, some of the advanced functionalities can feel complex and take time to fully understand. The pricing can also become expensive as you scale and require access to higher-tier features. Additionally, the customisation options, although powerful, can sometimes feel limited without technical expertise. There are also occasional performance lags and delays in notifications, which can impact response times during high-volume periods. > > Overall, my experience with Freshdesk has been very positive. It has significantly streamlined our customer support operations by organizing tickets efficiently and improving response times. The platform is easy to navigate, and features like automation, collaboration tools, and reporting have helped increase team productivity. While there is a slight learning curve for some advanced features, the overall functionality and reliability make it a valuable tool for managing customer support and delivering a better customer experience. ----- ### "Basic functionality but lacks modern features and integration flexibility" — 3.0/5 > **Pedro** | *14 de novembro de 2025* | Publicidade e marketing | Taxa de recomendação: 5.0/10 > > **Vantagens**: The interface is relatively straightforward to navigate, and the ticket management system covers basic helpdesk functionalities. The email ticketing works reliably for standard support requests. > > **Desvantagens**: Freshdesk has failed to modernize with the times and lacks meaningful AI capabilities that competitors now offer. The integrations are clunky and limited, making it difficult to connect with other tools in our stack. The platform feels dated compared to newer alternatives. > > Freshdesk serves its purpose as a basic helpdesk solution but feels increasingly outdated in today's market. While it handles standard ticketing needs adequately, the absence of modern AI features and the limited, clunky integration options make it challenging to build an efficient workflow. For teams looking for innovation and seamless connectivity with other tools, Freshdesk may fall short of expectations. ----- ### "Review By Vishnu" — 4.0/5 > **Vishnu** | *16 de junho de 2026* | Rede de computadores | Taxa de recomendação: 9.0/10 > > **Vantagens**: A classic helpdesk tool with one of the best customer support teams. It's simple, easy to use, easy to approach, and makes it straightforward for teams to manage support requests efficiently. > > **Desvantagens**: The product itself feels a bit dated, with limited new features or major updates over time. However, it's reliable, easy to use, and backed by excellent customer support, which makes the overall experience positive. > > Overall, my experience with Freshdesk has been positive. The platform is easy to learn, simple to navigate, and provides the core functionality needed to manage customer support efficiently. One of its biggest strengths is the quality of customer support, which is responsive and helpful whenever assistance is needed. While the product may not have evolved as quickly as some competitors and can feel somewhat dated in certain areas, it remains a reliable and stable helpdesk solution. For teams looking for a straightforward support platform with strong customer service and a low learning curve, Freshdesk continues to be a solid choice. ----- ### "Fantastic ticketing system" — 5.0/5 > **Riccardo** | *16 de março de 2026* | Automotivo | Taxa de recomendação: 9.0/10 > > **Vantagens**: Freshdesk offers an excellent balance of affordability and functionality, making it a strong choice for teams looking to optimize their support operations without overspending. Its wide range of integrations allows it to fit seamlessly into existing workflows, while the high level of customization ensures that the platform can adapt to different business needs. Additionally, Freshdesk provides robust and well-documented APIs, which make it easy for developers to extend capabilities and build tailored solutions. > > **Desvantagens**: While Freshdesk is a solid platform overall, its reporting features still feel somewhat limited, especially for teams that rely heavily on advanced analytics. Another drawback is the inability to set pauses within working hours, which can be inconvenient for support teams that operate with more complex schedules. ----- Página: 1 / 140\ Próximo: [Próxima página](https://www.getapp.com.br/software/10317/freshdesk?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/10317/freshdesk) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados