Lavu POS
Lavu POS
Sobre o Lavu POS
O Lavu é um sistema de ponto de serviço (POS na sigla em inglês) ou ponto de venda para iPad, projetado para pequenas e grandes empresas do setor de restaurantes. O Lavu é adaptável a qualquer tipo de ambiente, como restaurantes completos, lanchonetes ou franquias. O software traz uma combinação de gerenciamento baseado na nuvem e tecnologias móveis/sem fio com uma interface de tela sensível ao toque moderna e intuitiva.
Os usuários podem escolher entre interfaces de bar, restaurante e lanchonete, que podem ser personalizadas para atender às necessidades específicas de cada empresa, seja um restaurante, cafeteria ou até mesmo um food truck.
Os recursos de atendimento oferecem um cardápio totalmente personalizável, com itens que podem incluir fotos e uma lista de ingredientes. Os atendentes podem alternar entre interfaces de serviço na mesa, balcão ou bar na tela de pedidos. Serviços de entrega também estão disponíveis com a extensão de entrega e roteamento, que permite à equipe atribuir entregadores a pedidos e fornece um mapa e orientações para cada local de entrega.
O controle administrativo interno inclui agendamento, gerenciamento de turnos de funcionários e relatórios de folha de pagamento, além de ferramentas de gestão de estoques, incluindo avisos de baixa contagem e uma "contagem regressiva 86". Além do ponto de serviço, o Lavu também oferece aos usuários uma variedade de relatórios de vendas, estoque e despesas que podem ser acessados em qualquer lugar com uma conexão à Internet.
O Lavu também possui recursos de marketing e promoções, incluindo uma função interna de happy hour, na qual os usuários podem definir preços com base em data e hora. Também é possível oferecer recompensas de fidelidade do cliente, por meio da integração com o LoyalTree.
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Avaliações
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- Setor: Consultoria de gestão
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Former Lavu User
Avaliado em 17/07/2020
Overall, for the two years the system was satisfacotry. Until recenlty it was for the current...
Overall, for the two years the system was satisfacotry. Until recenlty it was for the current management at the restaurant. The dealer is helpful - he is our first line of tech support before we go to KLAvu for support.
Vantagens
I liked using Lavu because it was the first POS for the restaurant where I worked. While I was employed there I used the system for 2 years. The set up was easy as the dealer came to the restaurant and set it up and did a one day training for the staff.
Desvantagens
They system seems to have alot of glitches. Recently, the restaurant reported to me that they had a glitch and lost printers. Tech support finally helped and got the printers up but somehow lost half the menu. Also, I have witnessed personally that the sales tax is charging out properly.
Resposta do Lavu
Hello and thank you for your review! We appreciate the feedback and we are happy that Lavu worked so well for your business.
- Setor: Restaurantes
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Lavu Review
Avaliado em 02/02/2024
It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of...
It was a brutal set up that started Sept 20th and was not completed until yesterday. Took hours of work daily since day 1 to put out fires and get everything ironed out the way it should have been done initially. [sensitive content hidden] pent countless hours on the phone with me and ultimately saved the day and now we are up and running. She went above and beyond!!! If it wasn't for her we would have lost this deal.
Vantagens
How simple and easy to use it is. How you can use if you are a brand new start up or a thriving business who is scaling.
Desvantagens
Onboarding process in regards to 3rd party delivery was incomplete which created total chaos for the business owner. [sensitive content hidden] saved the day!
Alternativas consideradas
CloverRazões para escolher o Lavu POS
Because the business owner and I know each other.Razões para mudar para o Lavu POS
Because I am an agent with Lavu and the fact that you allow the hardware to be taken out of my residuals and not paid for upfront by the owner is what made this possible.Resposta do Lavu
Hi Nathan, thank you for sharing your experience with Lavu. We are sorry to hear that the process didn't go as planned, but thankfully our team was able to handle it! We strive for the best possible customer service, every time.
- Setor: Restaurantes
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Worst small business pos system ever
Avaliado em 05/10/2023
We bought into Lavu when we first opened because it seemed user-friendly and fairly simple. We...
We bought into Lavu when we first opened because it seemed user-friendly and fairly simple. We really only have a few products, so it should be a. no-brainer right? NO. Unfortunately for us, we integrated it into our online menu and electronic menu and it's tied into everything on the back end. So the MANY. MANY times we thought about switching to another POS system, it just seemed like too much of a hassle. Well, here we are again, absolutely regretting sticking with them. So tired of their horrible customer service, which consists of waiting on hold forever and eventually getting connected with someone overseas. No one ever knows what you're talking about and if they transfer you, you have to start all over from scratch, including your name and what company you're from and what the problem is. Their fees are high. Their technology is outdated. Their upgrades actually make it harder and make it take longer to check a customer out. It is ridiculous that amount of steps you have to take to have a customer pay.
Vantagens
Nothing now. They have gotten significantly worse over the years.
Desvantagens
Customer service is horrible. Updates are horrible. Them keeping you in the loop? Horrible.
Resposta do Lavu
Hi there, we sincerely apologize for the experience you had. As far as I know, the issue has been resolved and there are no further concerns. If this is not the case, please do let us know. Once again, I apologize for the inconvenience you encountered.
- Setor: Alimentação e bebidas
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
WE LOVE YOU LAVU!
Avaliado em 04/12/2023
Vantagens
Wow! What a great experience switching to Lavu. After an eight year relationship with Toast we have upgraded to Lavu. As a very busy restaurant and bar we were nervous to make such a big change, especially in the beginning of "our season." We can't say enough wonderful things about our experience with Lavu and their incredible support staff. We got to spend the week with [sensitive content hidden]
and they confidently and patiently have trained our entire staff. It has been so helpful to have such a hands on experience. Every single question, request, and concern has been handled immediately. The hardware and network are state of the art. Everything works seamlessly without a glitch. Lavu is extremely efficient. We couldn't be happier with the onboarding experience and all the support from [sensitive content hidden]
Desvantagens
Since we have to say something here, we don't like that they outsource the KDS screens and networking. But they make up for it for sure so it's really not an issue.
Resposta do Lavu
Hi Joe, thank you so much for sharing and the wonderful testimonial. We are so happy that everything went smoothly and you have enjoyed your experience with Lavu! As always, if you need anything please let us know.
- Setor: Alimentação e bebidas
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
The loaded spud
Avaliado em 10/08/2024
Great everyony was great and so helpful
Great everyony was great and so helpful
Vantagens
Zoom calls to help us along with set up and the instructions.
Desvantagens
Slow getting things set up and running but after the zoom calls all is good.
Perguntas frequentes sobre o Lavu POS
Abaixo estão algumas perguntas frequentes sobre o Lavu POS.P: Que tipo de planos o Lavu POS oferece?
O Lavu POS oferece os seguintes planos de pagamento:
- A partir de: US$ 59,00/mês
- Modelo de preços: Assinatura
- Avaliação gratuita: Não disponível
P: Quem costuma usar o Lavu POS?
Os clientes habituais do Lavu POS são:
Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
P: Em que idioma o Lavu POS está?
O Lavu POS está nos seguintes idiomas:
alemão, chinês, espanhol, francês, inglês, italiano, português, russo
P: O Lavu POS é compatível com dispositivos móveis?
O Lavu POS é compatível com os seguintes dispositivos:
iPhone (celular), iPad (tablet)
P: O Lavu POS se integra com quais outros aplicativos?
O Lavu POS se integra com os seguintes aplicativos:
Marketman, PayPal, Paychex Flex, Square Point of Sale, TableUp, Venga, Wisely
P: Que nível de suporte o Lavu POS oferece?
O Lavu POS oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo
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