Genbook

Sobre o Genbook
O Genbook é um software de agendamento online disponível na Internet e aplicativos iOS e Android dedicados para clientes e consumidores. Proprietários de empresas e funcionários que oferecem serviços pessoais usam a plataforma de agendamento para receber e gerenciar compromissos, receber avaliações e pagamentos de clientes, sem precisar acompanhar com telefonemas e e-mails. Os clientes usam o aplicativo para agendar compromissos e também podem pagar e deixar avaliações para a empresa.
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Avaliações
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- Setor: Hospitais e Saúde
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 9.0 /10
Genbook removes barriers for scheduling chiropractic office visits
Avaliado em 09/12/2019
My wife and I are solo practitioners in our chiropractic office. It was difficult keeping up with...
My wife and I are solo practitioners in our chiropractic office. It was difficult keeping up with missed phone calls while we were checking our patients. Most patients were calling to schedule an appointment. This made it possible for them to do so, literally 24 hours a day, 7 days a week! We have night-shift nurses who are unable to call in during regular office hours. This software removes that barrier.
Vantagens
Genbook has simplified the process of scheduling our patients. We use this to schedule new and returning patients. Our patients love using it and frequently comment on the ease of scheduling and rescheduling their appointments.
Desvantagens
As of now, there is not a way to automatically follow up with a patient who either did not show up for their appointment or has not been in the office for a while.
Resposta do Genbook
Hi David,
This review made our day!
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Genbook review
Avaliado em 13/12/2019
I been with genbook for years. Loyal customer. No complaints.
I been with genbook for years. Loyal customer. No complaints.
Vantagens
Easy for me to use, and my clients love it, simple easy for them to use and understand the software. Love the customer. Talk to Someone personally over the phone, any issues. Not tech savvy. Nice someone who. Is patience with questions.
Desvantagens
Love to be able to provide service for workshop bookings and retreats. For when I teach classes.
Resposta do Genbook
Hi Lynn,
Thank you so much for taking the time to leave us this amazing review.
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
- Setor: Cosmético
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Killing my Business
Avaliado em 08/04/2019
Empty promises.
Empty promises.
Vantagens
Use to be great and worked well with Google.
Desvantagens
All your reviews just get deleted off Google. Genbooks has been telling me for almost 2 years now that they are going to help but they don’t. Absolutely ridiculous at this point. Looking for a new company to work with as we speak.
Resposta do Genbook
Hi there,
Thanks for your feedback. We hear you, the connection between your Google My Business profile and your Genbook reviews have been intermittent recently. This is a result of some changes Google have made to their API since introducing the Reserve with Google feature.
Rest assured that your customers are still able to see all of your reviews in full on your booking page and you can still add your 'Reviews Button' to your web and social pages.
We are working hard to strengthen that connection and restore the Genbook reviews link to your Google My Business profile. In the mean time, we recommend sharing your reviews via different avenues.
Thanks again for your feedback, and don't hesitate to reach out if there's anything we can help with.
Warmly,
The Genbook Team
- Setor: Serviços ao consumidor
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Tool for Small Businesses
Avaliado em 09/12/2019
This tool helps all of my stylist see and control their schedules. They can talk to clients and it...
This tool helps all of my stylist see and control their schedules. They can talk to clients and it makes the booking experience smooth. I love the control it gives to us to successfully manage our business.
Vantagens
I love that I can alter schedules and availability with ease. I love the automatic emails and correspondence with consumers.
Desvantagens
I wish we had an option to add photos to services.
Alternativas consideradas
Acuity SchedulingRazões para mudar para o Genbook
It’s was clean and easy to use for clients. The simplicity was attractive for the booking process.Resposta do Genbook
Hi Renee,
Thank you so much for taking the time to leave us this amazing review.
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
- Setor: Hotelaria
- Porte da empresa: Profissional autônomo
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Genbook has been great
Avaliado em 17/12/2019
Overall no complaints, even when there’s an issue genbook seems to fix it fairly quick.
Overall no complaints, even when there’s an issue genbook seems to fix it fairly quick.
Vantagens
As a barber it’s been nice and easy for adding all my services, also very easy for clients to figure out.
Desvantagens
I don’t have much cons, clients wish it would save their card. Maybe create an account for them so they don’t have to put a card in every time.
Resposta do Genbook
Hi Diego,
This review made our day!
We are thrilled that you are happy with our service; the team here at Genbook will definitely be happy to read what you wrote.
We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
Thank you for also sharing some of the ways we can improve, we continue to invest in our product experience and have added this to our current feature and update requests.
Thank you again for your kind words!
Warmly,
Cass on behalf of the Genbook team
Perguntas frequentes sobre o Genbook
Abaixo estão algumas perguntas frequentes sobre o Genbook.P: Que tipo de planos o Genbook oferece?
O Genbook oferece os seguintes planos de pagamento:
- A partir de: US$ 25,00/mês
- Modelo de preços: Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o Genbook?
Os clientes habituais do Genbook são:
Profissional autônomo, 2–10, 11–50
P: Em que idioma o Genbook está?
O Genbook está nos seguintes idiomas:
inglês
P: O Genbook é compatível com dispositivos móveis?
O Genbook é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O Genbook se integra com quais outros aplicativos?
O Genbook se integra com os seguintes aplicativos:
Constant Contact, Google Ads, Google Calendar, Google Maps, Instagram, Meta for Business, Microsoft Outlook, Square Payments, Squarespace, Stripe, Wix, WordPress
P: Que nível de suporte o Genbook oferece?
O Genbook oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo
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