--- description: Avaliações detalhadas do 3CX com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o 3CX com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: 3CX - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Call Center](/directory/275/call-center/software) > [3CX](/software/103409/3cx) # 3CX Canonical: https://www.getapp.com.br/software/103409/3cx Page: 1 / 20\ Próximo: [Next page](https://www.getapp.com.br/software/103409/3cx?page=2) > O 3CX é um sistema telefônico completo, com filas de chamadas, chamadas de vídeo integradas e conferência pela Internet. Integre bate-papo ao vivo no site, mensagens de texto e Facebook em um único sistema. Fácil de usar remotamente: use-o em qualquer lugar por meio de aplicativos móveis e de navegador. Plataforma aberta totalmente compatível com telefones IP e troncos SIP populares. > > Verdict: Rated **4.4/5** by 463 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.4/5** | 463 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.1/5 | Based on overall reviews | | Relação qualidade/preço | 4.3/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: 3CX - **Localização**: Nicosia, Chipre - **Founded**: 2008 ## Commercial Context - **Preço inicial**: US$ 350,00 - **Modelo de preços**: (Free version available) (Teste grátis) - **Target Audience**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, espanhol, francês, holandês, inglês, italiano, polonês, português, russo, turco - **Available Countries**: Albânia, Alemanha, Andorra, Argentina, Aruba, Austrália, Bahamas, Barbados, Belize, Bermudas, Bielorrússia, Bolívia, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, Chile, Chipre, Cidade do Vaticano and 93 more ## Recursos - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de retorno de chamada - Alertas/notificações - Alerts/Escalation - Análise de reconhecimento de voz - Arquivo morto e retenção - Arrastar e soltar - Audio/Video Conferencing - Automated Attendant - Autoresponders - Banco de dados de contatos - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Call center de ligações de entrada ## Integrations (21 total) - Act\! - Bitrix24 - ConnectWise CPQ - Dynamics 365 - Freshdesk - Freshsales - Gestionale sul Web - Google Contacts - HubSpot CRM - Jetpack - Kommo - Microsoft 365 - Microsoft Outlook - Microsoft Teams - MongoDB ... and 6 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Call Center](https://www.getapp.com.br/directory/275/call-center/software) ## Categorias relacionadas - [Sistemas VoIP](https://www.getapp.com.br/directory/107/voip/software) - [Software de Análise de Fala](https://www.getapp.com.br/directory/2043/speech-analytics/software) - [Software Cloud PBX](https://www.getapp.com.br/directory/1101/cloud-pbx/software) - [Software de Comunicações Unificadas](https://www.getapp.com.br/directory/599/unified-communications/software) - [Sistemas de Telefonia Empresarial](https://www.getapp.com.br/directory/1099/business-phone-systems/software) ## Alternativas 1. [Nextiva](https://www.getapp.com.br/software/91289/nextiva) — 4.6/5 (914 reviews) 2. [GoTo Connect](https://www.getapp.com.br/software/103797/goto-connect) — 4.5/5 (665 reviews) 3. [Bitrix24](https://www.getapp.com.br/software/90602/bitrix24) — 4.2/5 (979 reviews) 4. [Weave](https://www.getapp.com.br/software/121867/weave) — 4.3/5 (666 reviews) 5. [Aircall](https://www.getapp.com.br/software/100333/aircall) — 4.2/5 (458 reviews) ## Avaliações ### "The most easily managed telephone systems" — 5.0/5 > **Nicat** | *2 de maio de 2023* | Administração pública | Recommendation rating: 10.0/10 > > **Vantagens**: I think it's great to have software, because if you have an office in a remote location and an employee works there, you need to set up communications and buy the necessary equipment for them to use the internal phone, that's what it takes. a lot of foreign funds. However, through the application, the employee uses his computer or smartphone. > > **Desvantagens**: Sometimes, when a new user is added, the phone book of some phones is updated late. This will take 15-20 minutes of your time > > We have switched to 3CX as an organization for several months now and we are very satisfied. Before the transition, we used open source applications and it took a lot of effort. Setting up and using 3CX was very easy and hassle-free. The best part is that it supports all vendors. Establishing links with other branches or exits and redirects is very simple. Compared to other telephone systems, the prices are very affordable. The part I like the most is the mobile application. So, if you are not near your desk phone, you can easily manage the calls, even you can manage the calls from abroad. Another advantage is video conferencing, which frees you from the licensing and financial costs required for other video conferencing solutions. ----- ### "Great system that works well on either deskphone or app" — 4.0/5 > **Joy** | *28 de fevereiro de 2025* | Serviços de eventos | Recommendation rating: 9.0/10 > > **Vantagens**: The mobile app is great for users that work from home or are out on site. > > **Desvantagens**: The new version is more complicated to initially set up. We had to make a number of changes to digital receptionist rules. > > Works well for our small company. It's easy to go in and make changes to phone lists, Digital receptionist feature works really well for us as we need to route calls to different people throughout the week. Very user friendly ----- ### "I would avoid 3CX if you are MSP. Maybe still great if you are under 10" — 1.0/5 > **Martin** | *15 de dezembro de 2024* | Serviços e tecnologia da informação | Recommendation rating: 0.0/10 > > **Vantagens**: 3CX used to be good. I was using it for 20+ of my customers and since 2015. Best feature was the clean interface. > > **Desvantagens**: 3CX cancelling multi tenant version in order to make more money. After that, every change translated in to higher cost for a customer while adding a lot more work to us, MSP's. > > The licenses which supposed to be free forever, all of a sudden weren't. Even after that, because everything else worked, I have grudgingly tolerated their changes and price increases until 3CX decided to go after our customers directly. I had none of that. Switched all of my customers to a competitor which allows multi tenant and perpetual license. ----- ### "Cuts down transfer time" — 5.0/5 > **Faith** | *29 de setembro de 2025* | Contabilidade | Recommendation rating: 8.0/10 > > **Vantagens**: It allows you to view the availability of every employee quickly and easily, and with whom they are speaking. This helps minimize the time you spend transferring callers > > **Desvantagens**: The program will occasionally (maybe once a month,) glitch out and crash. It doesn't take long to come back up but it can be inconvenient. > > Good. It has many useful functions and it is relatively easy to navigate its user interface. Easy to learn for new users. ----- ### "3CX Review" — 4.0/5 > **Ashley** | *11 de junho de 2025* | Petróleo e energia | Recommendation rating: 10.0/10 > > **Vantagens**: 3CX Makes it easy to work from home. It also makes it easy to get away from your desk, if needed, and not have to miss calls. > > **Desvantagens**: 3CX can sometimes be a little delayed. Because it can sometimes be delayed before it rings to the app some calls may be missed. > > Overall, I've really enjoyed 3CX. It has made working from home and away from my desk very easy. I'm not worried about missing calls, or rushing back to my desk. ----- Page: 1 / 20\ Próximo: [Next page](https://www.getapp.com.br/software/103409/3cx?page=2) ## Links - [View on GetApp](https://www.getapp.com.br/software/103409/3cx) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data