--- description: Avaliações detalhadas do Comm-unity com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Comm-unity com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Comm-unity - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas VoIP](/directory/107/voip/software) > [Comm-unity](/software/103435/fonality) # Comm-unity Canonical: https://www.getapp.com.br/software/103435/fonality Página: 1 / 2\ Próximo: [Próxima página](https://www.getapp.com.br/software/103435/fonality?page=2) > O Comm-unity da NetFortris é uma solução de VoIP comercial e comunicações unificadas com opções híbridas e hospedadas na nuvem e oferece aos usuários aplicativos nativos para iOS e Android. > > Conclusão: 16 usuários atribuíram a nota **3.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **3.5/5** | 16 Avaliações | | Praticidade | 3.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 3.1/5 | Com base em avaliações gerais | | Relação qualidade/preço | 3.9/5 | Com base em avaliações gerais | | Recursos | 3.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: NetFortris ## Contexto comercial - **Preço inicial**: US$ 17,99 - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Austrália, Estados Unidos ## Recursos - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - Chamadas em espera - Comunicações unificadas - Conexão VoIP - Conferências - Gestão de call centers - Gravação de chamadas - Grupos de chamadas - IVR - Identificador de chamadas - Mensagens por voz - Monitoração de chamadas - Relatório de chamadas - Relatórios e análise de dados - Roteamento de chamadas - Transferência de chamadas - Videoconferência - VoIP ## Integrações (3 no total) - Microsoft Teams - Salesforce Platform - Zipwhip ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas VoIP](https://www.getapp.com.br/directory/107/voip/software) ## Categorias relacionadas - [Sistemas VoIP](https://www.getapp.com.br/directory/107/voip/software) - [Software de Comunicações Unificadas](https://www.getapp.com.br/directory/599/unified-communications/software) - [Sistemas de Telefonia](https://www.getapp.com.br/directory/294/telephony/software) - [Software Cloud PBX](https://www.getapp.com.br/directory/1101/cloud-pbx/software) ## Alternativas 1. [Nextiva](https://www.getapp.com.br/software/91289/nextiva) — 4.6/5 (916 reviews) 2. [Microsoft Teams](https://www.getapp.com.br/software/105615/microsoft-teams) — 4.5/5 (10975 reviews) 3. [3CX](https://www.getapp.com.br/software/103409/3cx) — 4.4/5 (465 reviews) 4. [Zoom Workplace](https://www.getapp.com.br/software/111633/zoom) — 4.6/5 (14553 reviews) 5. [Google Voice](https://www.getapp.com.br/software/100521/google-voice) — 4.5/5 (717 reviews) ## Avaliações ### "Eh." — 3.0/5 > **Mallisa** | *24 de abril de 2018* > > **Vantagens**: The pros are: everything you could need to organize within your office is possible with Fonality. Possible. The price is good. > > **Desvantagens**: The cons? The user dashboard is incredibly confusing and it's very difficult to do anything remotely complicated without contacting customer support, which isn't always very helpful anyway. ----- ### "Top Notch\!\!" — 5.0/5 > **Ridham** | *5 de julho de 2024* | Publicidade e marketing | Taxa de recomendação: 9.0/10 > > **Vantagens**: They are simply the best in their services\! > > **Desvantagens**: So far, everything is satisfactory. All worth it\! ----- ### "Do not hire fonality" — 1.0/5 > **James** | *18 de fevereiro de 2020* | Serviços jurídicos | Taxa de recomendação: 0.0/10 > > **Vantagens**: Fonality Review Up until recently the Becker Law firm (BLF) had been a loyal customer of Fonality – Netfortis. We were leasing our phones through Fonality, paying $22.00 a month per phone since 2016. Over the course of four years, we paid $5,280 for these phones. However, when something happened to the phone or the phone quality was reduced, it was BLF’s problem and Fonality would not pay to them fixed. This is one of the reasons we ultimately chose to cancel our service with this company. After cancelation of the service we are required to return the phones which was not unusual. During the four years that these phones were in use one of the phone’s was damaged, but it was still in working condition. Fonality/Netfortis wanted us to pay $375.00 for that phone. Not only was it four years old but, also that we had paid $1,056 for that phone over the course of its lifespan. After some research, the value of the telephone was less than $100.00. I called and spoke with a manager at Fonality/Netfortis. While she was pleasant to talk too it still took her days to try to get the matter resolved. When I told them that since I was going to have to buy the telephone, I wanted it returned they charged me to ship it back after I had to pay to ship the telephones to them. During one of my phone calls with Fonality/Netfortis they left me on hold for over an hour, which is unacceptable by any standard. After being left on hold for that amount of time they denied my request to h > > **Desvantagens**: They do not have prompt service They customer support service does not have any power to say anything, everything has to go through a supervisor which makes the process take longer ----- ### "Fonality has amazing scheduled reporting" — 5.0/5 > **Frank** | *5 de dezembro de 2017* | Hospitais e Saúde | Taxa de recomendação: 9.0/10 > > **Vantagens**: The reporting can be customized and scheduled and then easily integrated into our firm's software applications to easily rank and review our customer service agents habits to improve performance. > > **Desvantagens**: There is really no downside, if anything, it used to be customer service, but over the last 18 months we have seen a dramatic improvement in that area as well. ----- ### "Fonality Review" — 4.0/5 > **Sara** | *9 de janeiro de 2017* | Serviços financeiros | Taxa de recomendação: 6.0/10 > > **Vantagens**: The availability of different options - technical support can be helpful. > > **Desvantagens**: Their website is terrible for changing your phone systems and there is no clear way you are supposed to do things. In addition, their vocabulary they use to describe things you can do is not something you understand unless you know. > > We use Fonality for our phone systems for a 20+ person office. The phone service is great and customer support can be helpful. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.getapp.com.br/software/103435/fonality?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/103435/fonality) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Dados estruturados