--- description: Avaliações detalhadas do HelpOnClick com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o HelpOnClick com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpOnClick - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [HelpOnClick](/software/10350/helponclick-live-chat-software) # HelpOnClick Canonical: https://www.getapp.com.br/software/10350/helponclick-live-chat-software Página: 1 / 2\ Próximo: [Próxima página](https://www.getapp.com.br/software/10350/helponclick-live-chat-software?page=2) > O software HelpOnClick ajuda os proprietários de sites a aumentar as vendas e melhorar o atendimento ao cliente fornecendo ajuda online em tempo hábil aos clientes. > > Conclusão: 12 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 12 Avaliações | | Praticidade | 4.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 3.9/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.7/5 | Com base em avaliações gerais | | Recursos | 4.4/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: HelpOnClick - **Localização**: Allen, EUA - **Fundada**: 2004 ## Contexto comercial - **Preço inicial**: US$ 7,20 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Windows (local), Linux (local), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês tradicional, dinamarquês, espanhol, finlandês, francês, hebraico, holandês, húngaro, inglês, irlandês, italiano, japonês, norueguês, polonês, português, russo, sueco, turco, árabe - **Países disponíveis**: Alemanha, Austrália, Bulgária, Bélgica, Canadá, China, Chipre, Dinamarca, Emirados Árabes Unidos, Eslováquia, Eslovênia, Espanha, Estados Unidos, Finlândia, França, Grécia, Hungria, Irlanda, Itália, Letônia e mais 22 ## Recursos - AI Copilot - API - Acesso para Celular - Alerts/Escalation - Aplicativo móvel - Autoresponders - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Campos personalizáveis - Compartilhamento de arquivos - Compartilhamento de tela - Formulário offline - Gerenciamento de e-mails - Gestão da base de conhecimento - Gestão de call centers - Gestão de tíquetes - Gestão do SLA (acordo do nível de serviço) ## Integrações (26 no total) - Adobe Commerce - BigCommerce - CS-Cart Store Builder - Drupal - Freshdesk - Gmail - Google Analytics 360 - HappyFox Help Desk - Highrise - Joomla - Meta for Business - Mojo Helpdesk - Pinnacle Cart - PrestaShop - Salesforce Sales Cloud ... e mais 11 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) - [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software) ## Alternativas 1. [Bitrix24](https://www.getapp.com.br/software/90602/bitrix24) — 4.2/5 (990 reviews) 2. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3425 reviews) 3. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1781 reviews) 4. [Salesforce Service Cloud](https://www.getapp.com.br/software/91754/salesforce-1-service-cloud) — 4.5/5 (824 reviews) 5. [EngageBay CRM](https://www.getapp.com.br/software/113999/engagebay-marketing) — 4.7/5 (907 reviews) ## Avaliações ### "We Love HelpOnClick and Our Customers Do Too\!" — 5.0/5 > **Jarad** | *11 de dezembro de 2018* | Segurança e investigações | Taxa de recomendação: 10.0/10 > > **Vantagens**: HelpOnClick was super easy to install on our website. As the administrator of the program, it's easy to add or remove users, create canned responses to quickly engage the customer, and it couldn't be easier for our website visitors to use. > > **Desvantagens**: Sometimes I forget to set the app to "offline" when I leave for lunch and a customer will try to chat with me when I'm not there. I wish it would automatically go offline once my computer went to sleep, but HelpOnClick will stay connected even when I'm gone. > > We've been able to help so many customers with this app, that alone is worth its cost. A few customers have even used HelpOnClick to ask for quotes. We love it because it offers our customers a simple, easy way to get in touch with us and get most of their questions answered. ----- ### "Chatting like the best of them\!" — 4.0/5 > **Avaliador Verificado** | *16 de abril de 2019* | Maquinário | Taxa de recomendação: 8.0/10 > > **Vantagens**: The functionality. As the Admin for my company, I like being able to utilize the functionality at maximum capacity to better understand how my team is using the software, and how we can better serve our customers. > > **Desvantagens**: I'd like to better understand the path user's are taking when they are on my site when they leave a message. I'm not sure if this is through HelpOnClick or a third party, but I think the software should tell us more about what people are ready/looking at when they leave us a message after hours. This would be very helpful for us businesses, especially when user's don't specify which products they are interested in, or inquire about for pricing. ----- ### "Poor Response from all levels" — 5.0/5 > **Ronda** | *17 de maio de 2021* | Software | Taxa de recomendação: 6.0/10 > > **Vantagens**: having a Desktop version was great since we don't keep browsers open. > > **Desvantagens**: Their customer service is very slow to respond, if they respond at all\! Trying to live chat with them takes forever, which is bad when you are selling a live chat solution\! They updated the software back in March and broke the desktop version, and have been told a fix is coming soon, 3 months later still waiting and still cannot get an email update or live chat connection to anyone. > > The software itself is really nice and easy to use, however their customer service response needs to improve. At this point, we are debating if we even want to continue. Customer Service makes a difference and they don't offer that aspect of their business. ----- ### "My appreciation of HelpOnClick" — 4.0/5 > **Nancy** | *12 de abril de 2019* | Saúde, bem-estar e condicionamento físico | Taxa de recomendação: 9.0/10 > > **Vantagens**: Easy to use, easy to link to web site, service very appreciated from customers, helps to increase sales when the customer can have help live about a product that he wants to add to the cart. > > **Desvantagens**: It does not work well with Google chrome...I can only use it with Edge...I prefer Google. It would be nice to a visual sign at the same time as the sound...when you do not here the sound...we would be able to see that there is a message (would be nice at the bottom of our screen). > > I really appreciate this tool and even more when I see that customers love it too ----- ### "Good value for small businesses" — 4.0/5 > **Travis** | *28 de julho de 2018* | Ócio, viagens e turismo | Taxa de recomendação: 7.0/10 > > **Vantagens**: Affordable compared to other options. Easy to use for basic chat functions. > > **Desvantagens**: The dashboard is limited on functionality and can be cumbersome for admins. Set-up can be tricky for non-computer programmers. When I went over my time limit there was not an easy way to upgrade, but I eventually figured it out (need a link or prompt from the dashboard). Tried to chat with them mid-day during the week, but it was not available. They did email me back the next day and explained how to find the upgrade option. > > Overall, this is a good value for small businesses and plan to continue using them. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.getapp.com.br/software/10350/helponclick-live-chat-software?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/10350/helponclick-live-chat-software) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados