ALIS

The ease-of-use makes ALIS a stand out choice for EHR software. Our employees love the layout and picked it up within the first couple minutes of use. The first week, I had all of our Med Techs come up to me individually and say how much easier their daily routine is now. ALIS keeps them on task by reducing clutter and showing only what needs to be seen. The simple layout and color coding prevents confusion compared to other clunky software products.

From their sales rep to on-boarding manager to support team, we couldn't have been more happy and put at-ease. They are all very knowledgeable about the software, responsive and easy to work with at the same time. I have the number for support on speed dial and I am not exaggerating when I say that someone answers immediately, every time I call (no auto-attendant). Most of the calls I make are only general ALIS questions but if I see something isn't working properly, it is fixed right away. Their whole team can respond to the entire range of requests.

...Highly Recommended

There are hiccups just as any other software but any issues I have, I can take to their fast-acting support team. I always get a knowledgeable person on the line right away and my issue is resolved before I have a chance to have a negative thought about the product.

I like the fact that the software can be customized to my agency's needs. In a constantly changing environment, ALIS keeps my agency up to date with licensing requirements. ALiS makes it easy for us to add new resident and staff information as well as compliance documents. This information is available to our staff on our computers, tablets and smart phones, so no matter where we are, we can communicate with our staff and have access to the information that is needed. ALIS provides security clearances for our staff, giving them access to the information they need, without giving them the ability to delete important files. If files are accidentally deleted, ALIS keeps files archived, so with a push of a button, they can be restored. Their customer service is excellent, providing answers to my questions and problems in a timely manner.

ALIS updates every few months, and every time it updates, we have small glitches in our programs. These are minor, but can be annoying. For instance, in our notes the time saved reverts back to the default time , not the save time that we have requested. If is annoying rather than a serious problem because the notes are archived, and we can still access them.

Emars are great, and simple to use.

Care plan takes a great deal of time.

Ease of use. If you can use a smartphone, you can use this software. From implementation through full use of the software, the team is always available and goes above and beyond.

Its not in every building in America!!!! I can not think of something that I do not like about the software. I have sat here for 10 minutes trying to think of something.