WebRezPro
Sobre o WebRezPro
O WebRezPro é um sistema de gestão de propriedade baseado na Internet, projetado para hotéis independentes, cadeias de hotéis, albergues, acampamentos e locações de férias, que oferece um sistema de reservas on-line e várias integrações e parcerias com terceiros.
O sistema de reserva de quartos on-line integrado do WebRezPro permite que os usuários ofereçam tarifas especiais para agentes de viagens, clientes corporativos e hóspedes preferenciais, anunciem promoções de última hora, além de criar pacotes de reservas de quartos com passeios e atividades. Também é possível oferecer tarifas com desconto para grupos, como idosos, sócios de clubes, etc. As integrações com FlipKey, InnLink, SynXis, Genares e outras permitem a interface bidirecional entre o WebRezPro e o Global Distribution System (GDS), juntamente com links com Booking.com e Expedia QuickConnect.
O WebRezPro pode ser usado para reservar blocos de quartos para grupos, eventos especiais ou operadores turísticos, com tarifas especiais aplicadas e a opção de definir datas de lançamento, após o que a alocação não utilizada é devolvida ao estoque. As cobranças de reservas de grupos podem ser atribuídas a faturas principais ou individuais. Os pagamentos podem ser aplicados às reserva em grupo ou individuais. Reservas por hora também podem ser ativadas, permitindo que várias reservas sejam anexadas a uma única sala, como uma sala de conferência, em um determinado dia.
O WebRezPro também pode ser usado em albergues, locações de férias e acampamentos, com tipos de unidades personalizáveis, incluindo cabines, locais para barracas e trailers, quartos privativos e dormitórios em albergues, com a capacidade de designar dormitórios como masculinos, femininos e mistos, com check-in de assinatura eletrônica e recursos de pagamento do proprietário para locação de férias.
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Avaliações
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- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
Top notch group with excellent customer service and responsive tech support.
Avaliado em 19/07/2018
Vantagens
We are really happy so far with not only the system itself but the tech support group is really nice and very responsive. Most importantly it is really cool being able to have an option of growth and flexibility to perfect with programers. It is really this option that makes this a system worth the continued investment.
Desvantagens
We really like the system but a few items we have been working with them on is to streamline the check-in/out process in order to speed up and improve the guest experience.
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Property Management the Easy Way!
Avaliado em 28/05/2020
One of the biggest solutions that Web Rez Pro has provided is an accuracy of transaction history so...
One of the biggest solutions that Web Rez Pro has provided is an accuracy of transaction history so that we can see when a reservation is altered who the person was, the date and the details of what was changed. This is especially fantastic when we have guests calling to book over the phone and we can see in real time the activity. It's also really nice to have such an easy ‘modification’ of a transaction should there be a change or need to adjust any of the pricing or taxes based on actuals, especially since we are in Mexico and have to convert our Pesos transactions based on the daily exchange rate, which is frequently different from the time of the quote or the first payment to the second payment.
Honestly, the support is so far above standards it's amazing and no other platform provides the quality of service that is direct. It's so nice to not be fielded through a call center and waste time trying to get responses or assistance!! Live representatives that are experts allow us the freedom to do our job and focus on the face to face hospitality for our clients. I feel like we know the staff and they are quick to answer in great detail any questions or doubts and as a ‘dinosaur of technology’ that is priceless!!
Vantagens
As a small business owner, we have found the integration, training and support such an extremely important value that Web Rez Pro has provided to our company. When we first started we were so thrilled to have a fantastic calendar to utilize and see our occupancy in a snapshot view.
Then we quickly realized that the customized reports were a huge time saver for our staff. We have used 6 other programs and this is by far the easiest to use, train your staff and the implementation from booking a reservation through the housekeeping department and maintenance.
The implementation was so easy that we had 6 people trained within the first day!
The automated emails are an amazing time saver as well!
Thank you!!
Desvantagens
I can’t say that there is a true negative; however, we are in Mexico and the only ‘wish’ I have is if we could have dual currency so that we could utilize the accounting features that are provided. My second wish is if we could track customer reviews more easily and keep as part of our history on our website which would be most valuable.
Alternativas consideradas
LodgifyRazões para escolher o WebRezPro
We wanted more control over the details of transactions as we have a clientele that spans over 23 years in our boutique market and we wanted a more personalized platform with which to work from. Additionally, the other platforms did not allow us to customize our units as individual Condo's, Villas & Penthouses which we needed and the others more more 'Room Reservation' as in a typical hotel establishment and we are more unique.Software anterior
LodgifyRazões para mudar para o WebRezPro
We researched over 15 companies and the value and service was an enormous benefit; along with the and flexible cost per room that Web Rez Pro provided was an enormous savings compared to other companies for the same services!- Setor: Hotelaria
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 6.0 /10
WRP Feedback
Avaliado em 27/01/2024
Overall it is a good experience. I wish the above items were easier/smoother.
Overall it is a good experience. I wish the above items were easier/smoother.
Vantagens
The customer service is fantastic! Always friendly and willing to help.
Desvantagens
The booking calendar and limited integration options.
Resposta do World Web Technologies
Hi Tony, thank you for sharing your thoughts on WebRezPro and for the kind words regarding our product support team. We're excited to let you know that an updated version of WebRezPro is on the horizon, featuring an enhanced booking calendar, and booking engine, among several other innovative features! Given WebRezPro's extensive network of over 130 software partners, we are confident in our ability to cater to your unique requirements. If you're in search of a particular integration, don't hesitate to get in touch with your account executive.
- Setor: Hotelaria
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Rushmore Express Loves WebRezPro
Avaliado em 12/06/2019
We really do love WebRezPro and would highly recommend them. they have worked with us on the...
We really do love WebRezPro and would highly recommend them. they have worked with us on the problems we've had. WebRezPro really works for us.
Vantagens
e looked at a few different options before selecting WebRezPro. WebRezPro does a great job at building a PMS that combines functionality with a user friendly UI. The web based system is genius in that it gives us the ability to stay up to date and manage our property on the go. This has saved us numerous times.
But WebRezPro also has a number of great features it includes. it comes with a customizable booking engine which is huge for smaller properties like ourself. It comes with a POS built in. There are so many features it really is a great program. There are some cons but there minor to the pros.
Desvantagens
Housekeeping app and maintenance app are a bit difficult to use. The housekeeping app we struggle with multiple users updating the system and overriding each others updates. great idea love the feature but still haven't been able to get it to work properly.
Maintenance app is good but if it was a separate app like the housekeeping app it would work better and be more functional. currently we are using the maintenance feature to block rooms and Wunderlist as our maintenance management app.
loading payments from a OTA is particularly difficult. We receive large checks tied to reservations but it takes forever to input because of how the payment system is implemented.
Same with changing a room. in order to check someone out early I have to first change the dates of their stay then I can check them out.
adding a space to move reservations around would be helpful. We have to have a room type in our system just for moving reservations around.
I do have suggestions from my staff on how to make these features work better. They would love to use them more. and despite these things we love the program.
- Setor: Ócio, viagens e turismo
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
WebRezPro PMS Review
Avaliado em 06/03/2020
Before WebRezPro we were a mess. We used another reservation software company that was a big let...
Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us. What I mentioned about everything I liked most about WebRezPro was everything we didn't have with our former reservation software company. And the biggest and most crucial piece of WebRezPro that makes me push this company to others in the travel industry, is the customer support. I have never called for support (during working hours of course) and had no one answer. You all rock! From [SENSITIVE CONTENT HIDDEN] (our sales consultant) to [SENSITIVE CONTENT HIDDEN] (my implementation coach), and support staff team members like [SENSITIVE CONTENT HIDDEN]...you make my life so much easier!!
Vantagens
I love everything about the software! It is so user-friendly that even this "old school" lady can use it. The first part for me was making the reservations online and off. It is desk-clerk friendly and traveler-friendly which ultimately makes it easier for my staff and customers. The second part has to be the email set-up for constant communication with my travelers. And the third, but not the last nor least, would be the integration of OTAs. All of this makes my life so much easier, and I finally sleep through the night without worry about my properties!
Desvantagens
The only thing would be the integration with HomeAway, but I can do without for what I am getting upfront with your system.
Perguntas frequentes sobre o WebRezPro
Abaixo estão algumas perguntas frequentes sobre o WebRezPro.P: Que tipo de planos o WebRezPro oferece?
O WebRezPro oferece os seguintes planos de pagamento:
- Avaliação gratuita: Não disponível
P: Quem costuma usar o WebRezPro?
Os clientes habituais do WebRezPro são:
Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
P: Em que idioma o WebRezPro está?
O WebRezPro está nos seguintes idiomas:
inglês
P: O WebRezPro é compatível com dispositivos móveis?
O WebRezPro é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O WebRezPro se integra com quais outros aplicativos?
O WebRezPro se integra com os seguintes aplicativos:
ALICE, Aireus, Akia, Avaya Experience Platform, Birdeye, Book4Time, BookingPal, Braintree, Breezeway, Canary, Constant Contact, Duve, GuestCentric, Heartland Payments+, Heartland Restaurant, HelloShift, HiJiffy, Hotelitix, Inntopia Commerce, Intello, Ivy Experience Suite, Kipsu, Lightspeed, Lightspeed Golf, Lightspeed Retail, Lynx, M3, M3 solutions, MRI Software, Maitre'D, MiContact Center Business, NAVIS Suite, Novera, Nuvola, OpenKey Front Desk, Operto Teams, Ordyx, PAR PixelPoint POS, PayPal, PixelPoint, Preferred Patron Loyalty, Pricepoint, QuickBooks Online, QuickBooks Online Advanced, Revinate, SALTO KS, Sage Intacct, Salesforce Sales Cloud, SiteMinder, Slice, Stripe, Track Vacation Rental PMS, Tripleseat, Twilio, Voila, Vrbo, Whistle Messaging, Worldline, Xero, Zenya, authorize.net, toast CRM
P: Que nível de suporte o WebRezPro oferece?
O WebRezPro oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Bate-papo
Categorias relacionadas
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