--- description: Avaliações detalhadas do Freshsales com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Freshsales com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshsales - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas CRM](/directory/230/crm/software) > [Freshsales](/software/104265/freshsales) # Freshsales Canonical: https://www.getapp.com.br/software/104265/freshsales Page: 1 / 26\ Próximo: [Next page](https://www.getapp.com.br/software/104265/freshsales?page=2) > Um CRM completo para equipes de vendas de alta velocidade com telefone e e-mail integrados, rastreamento de comportamento do usuário e lead scoring. > > Verdict: Rated **4.5/5** by 621 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 621 Avaliações | | Praticidade | 4.4/5 | Based on overall reviews | | Suporte ao cliente | 4.4/5 | Based on overall reviews | | Relação qualidade/preço | 4.4/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Localização**: San Mateo, EUA - **Founded**: 2011 ## Commercial Context - **Preço inicial**: US$ 11,00 - **Modelo de preços**: (Free version available) (Teste grátis) - **Target Audience**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês tradicional, espanhol, francês, holandês, inglês, italiano, polonês, português, russo - **Available Countries**: Alemanha, Argentina, Austrália, Bolívia, Brasil, Bélgica, Canadá, Chile, Colômbia, Costa Rica, Emirados Árabes Unidos, Equador, Espanha, Estados Unidos, Filipinas, França, Hong Kong, RAE da China, Indonésia, Irlanda, Israel and 22 more ## Recursos - A/B Testing - API - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento de compromissos - Alertas/notificações - Análise de dados preditiva - Análise de dados visual - Análise de tendências de vendas - Análise do funil de vendas - Análise estatística - Aplicativo móvel - Armazenamento de documentos - Arrastar e soltar - Assinatura eletrônica - Automação de marketing - Autoresponders - Ações ativadas por eventos - Banco de dados de contatos ## Integrations (20 total) - Asana - Calendly - Docusign - Freshchat - Freshdesk - Gmail - Google Calendar - Google Workspace - HubSpot CRM - Mailchimp - Meta for Business - Microsoft 365 - PandaDoc - QuickBooks Online - QuickBooks Online Advanced ... and 5 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 ## Category - [Sistemas CRM](https://www.getapp.com.br/directory/230/crm/software) ## Categorias relacionadas - [Sistemas CRM](https://www.getapp.com.br/directory/230/crm/software) - [Software CRM Online](https://www.getapp.com.br/directory/232/online-crm/software) - [Software de Gestão de Desempenho Empresarial](https://www.getapp.com.br/directory/242/business-performance-management/software) - [Software de Gestão de Contatos](https://www.getapp.com.br/directory/337/contact-management/software) - [Sistemas de Automação de Vendas](https://www.getapp.com.br/directory/338/sales-force-automation/software) ## Alternativas 1. [HubSpot CRM](https://www.getapp.com.br/software/102533/hubspot-crm) — 4.5/5 (4445 reviews) 2. [Zoho CRM](https://www.getapp.com.br/software/9908/zoho-crm) — 4.3/5 (6958 reviews) 3. [Bigin by Zoho CRM](https://www.getapp.com.br/software/142099/bigin-by-zoho-crm) — 4.7/5 (715 reviews) 4. [Salesforce Sales Cloud](https://www.getapp.com.br/software/90378/salesforce) — 4.4/5 (18760 reviews) 5. [EngageBay CRM](https://www.getapp.com.br/software/113999/engagebay-marketing) — 4.7/5 (906 reviews) ## Avaliações ### "For sales managers and their team members working in startups, the most high-end software" — 5.0/5 > **Anuj** | *11 de julho de 2022* | Imobiliárias | Recommendation rating: 9.0/10 > > **Vantagens**: I have been using this software for one and a half years. I initially only used the live real-time chat feature, but now I use its premium capabilities to manage my leads and send them updates and sales pitches using the simple campaign manager. I adored the user interface because it requires little intelligence to comprehend the things you need to achieve your goal. I have made use of their reporting capabilities, which aid in my decision-making based on campaign results. > > **Desvantagens**: If they offered interaction with other social networks in addition to LinkedIn, such as Instagram and Facebook messaging, I would adore this feature. They only have a few integration modules at the moment. Additionally, handling and transmitting files takes considerably longer than importing them, and occasionally it gets stuck, forcing me to repeat everything. > > Overall, I believe that FreshSales has been a fantastic addition to our business. Customer accounts are simple for us to access. From FreshSales, we can directly create tickets in FreshDesk. ----- ### "Freshsales Review" — 4.0/5 > **Ellie** | *17 de junho de 2024* | E-Learning | Recommendation rating: 8.0/10 > > **Vantagens**: Easily view customer profiles. Edit the views to see what is needed most - for example, we have important details at the top of their profile, like their contact details. It records all communication in one location for quick access when needed. Fairly simple navigation structure, search bar to find customers, navigation bar down the side to access different areas of their profile. The analytics section allow you to create reports that can update themselves, making it easy to monitor and view necessary information, the reports also easily convert to an Excel Spreadsheet. Our phone system is built into this system, meaning we can see who is calling and when you click their name, it brings you straight to the customer profile. Automated emails when fields are updated take a lot of work off our hands. > > **Desvantagens**: I've found creating Analytics Reports to be very complicated and difficult to understand - you need to follow the guidance on how to do this, or have help from someone who does understand, they did not seem simple to set up. It will prompt you to refresh the page fairly often, meaning you lose you place on a page and have to scroll back down. The system only allows for a certain amount of field's per customer, meaning you have to make learning records for the courses, which are on a different page from their profile and are not as easy to view. > > The system itself is very good, and the company are willing to create special features if needed, and are happy to work with our system manager to ensure it meets the needs of our business. There is a lot of potential to the Freshsales system that our team are looking to utilise, especially around automations. Sometime the customer service they offer through their instant chats does not always lead to a solution. I found the chatbot that offers suggestions for help rarely comes up with the answers to my queries - then their is usually a language barrier when conversing with their overseas customer service operatives who manage the chat one you get past the chatbot - their team often help with a solution, but it can take some time. ----- ### "Freshsales. Fresh start." — 3.0/5 > **Tori** | *14 de agosto de 2023* | Maquinário | Recommendation rating: 6.0/10 > > **Vantagens**: Up front, nothing seems overcomplicated. It has the essentials we need to track business on the sales side. Those who tend to support tickets are quite helpful. Happy with the timely, honest support we receive\! > > **Desvantagens**: As with any system, there are areas of improvement, wishes for changes, and improvements we would love to see implemented. I wish there were more transparent check-ins telling us upcoming changes that are being worked on in the background. I also wish we were notified when updates were going to run so that could better prepare when "Blackout" periods are going to take place during the workday. > > This was our company's first CRM. We still enjoy Freshsales, but often find quirks and areas for improvement that we sent to our representative. There have been advancements since we started with Fresh, but would love to know more insight on what's to come in the next year and three-year plan, so we can prepare and know how the system will improve over time. ----- ### "Freshsales" — 5.0/5 > **Syed** | *30 de março de 2024* | Logística e cadeia de fornecimento | Recommendation rating: 9.0/10 > > **Vantagens**: very comprehensive CRM tool which covers all sales related activities, integrated with Freshdesk ticketing tool as well so you can monitor your clients' tickets also, license price is very good as compared to other crmCRMproducts. > > **Desvantagens**: reporting and analysis is bit limited to filters and available options, plus reporting and making dashboard analysis is bit difficult for non-technical person and technical person like admin has to engage with sales team to teach them how to prepare your reports, graphical representations and dash boards. > > overall Fresh sales is very good and affordable CRM for companies looking for good CRM and very reasonable license pricing. ----- ### "Freshsales CRM is a good solution for Insurance Companies" — 4.0/5 > **Jayanth** | *8 de agosto de 2023* | Seguros | Recommendation rating: 7.0/10 > > **Vantagens**: - Good customer support team- Price- Customizations- Marketing capabilities- Add ons- Customer communication mediums (SMS/Email/Chat, Chat bots) > > **Desvantagens**: - Product bugs- Feature limitations- Freshworks product integrations do not talk well with each other > > Freshsales has helped our organization overall. Our Insurance agents access everything from Leads, Customers, and Communications (SMS, Email, Chat) in Freshsales CRM. We have also integrated our internal systems with Freshsales CRM through custom app developments to customize the CRM as per our business requirements. ----- Page: 1 / 26\ Próximo: [Next page](https://www.getapp.com.br/software/104265/freshsales?page=2) ## Links - [View on GetApp](https://www.getapp.com.br/software/104265/freshsales) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data