--- description: Avaliações detalhadas do Tidio com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Tidio com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Tidio - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [Tidio](/software/105081/tidio-chat) # Tidio Canonical: https://www.getapp.com.br/software/105081/tidio-chat Página: 1 / 25\ Próximo: [Próxima página](https://www.getapp.com.br/software/105081/tidio-chat?page=2) > O Tidio Chat é um sistema de bate-papo ao vivo baseado na nuvem que integra mensagens de widgets de bate-papo ao vivo, e-mails e Facebook Messenger em uma interface unificada do agente. > > Conclusão: 590 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 590 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Tidio - **Localização**: London, Reino Unido - **Fundada**: 2013 ## Contexto comercial - **Preço inicial**: US$ 0,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Detalhes de preços**: Desde o plano Free Forever até opções avançadas de solução personalizada de experiência do cliente - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, francês, hebraico, hindi, holandês, inglês, italiano, japonês, polonês, português, português, português, romeno, russo, sueco, turco, árabe - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 202 ## Recursos - AI Copilot - AI Summarization - API - Acesso para Celular - Acompanhamento de atividades - Alertas/notificações - Alerts/Escalation - Analítica aumentada - Análise de dados do atendimento ao cliente - Análise de dados visual - Análise de sentimentos - Análise de tendências - Análise de texto - Aplicativo móvel - Aprendizado de máquina - Armazenamento de dados seguros - Armazenamento de documentos - Arrastar e soltar - Automatização de processos e fluxos de trabalho - Automação de email ## Integrações (45 no total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... e mais 30 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) - [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software) - [Sistemas de Suporte ao Cliente](https://www.getapp.com.br/directory/562/customer-support/software) - [Software de Satisfação do Cliente](https://www.getapp.com.br/directory/1029/customer-satisfaction/software) - [Sistemas de Automação de Vendas](https://www.getapp.com.br/directory/338/sales-force-automation/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4072 reviews) 2. [Slack](https://www.getapp.com.br/software/91563/slack) — 4.7/5 (24046 reviews) 3. [LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1715 reviews) 4. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1753 reviews) 5. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3409 reviews) ## Avaliações ### "2 years + and still using Tidio." — 5.0/5 > **Bryce** | *3 de julho de 2025* | E-Learning | Taxa de recomendação: 10.0/10 > > **Vantagens**: Great product always happy. Tried using multiple different options before now being with tidio for over 2 years. > > **Desvantagens**: The fact that if you have high traffic website you need to go on a custom plan. Most of our traffic is non converting traffic and we dont want to go a custom plan so it is a little annoying but overall still happy. ----- ### "Perfect live chat support tool for solo founders" — 4.0/5 > **Usuário anônimo** | *17 de junho de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: The installation was quick and easy. I loved how easy it was to personalize the chat widget to suit my website. The free plan is generous for someone like me, and the interface is clean and intuitive. > > **Desvantagens**: It's disappointing that you can't initiate a chat with visitors in an active manner unless you have a paid plan. That's just a fundamental feature, particularly for startup founders who are looking to interact with users without paying money upfront. > > I've had a great experience with Tidio on my TrackIt website. It was easy to set up and integrate. I don't want AI or bots, I just wanted a good live chat solution, and Tidio provides that spot on. It's light, responsive, and gets the job done without bombarding me with options I don't want. ----- ### "Tidio worked great until they doubled their prices in Dec 2024" — 1.0/5 > **Brendan** | *5 de dezembro de 2024* | Serviços de eventos | Taxa de recomendação: 0.0/10 > > **Vantagens**: Tidio integrates with WordPress and facebook business very nicely it also provides CRM function with email. > > **Desvantagens**: Bad pricing, terrible mobile app and inhonest business practices > > We used tidio for over 6 years in conjunction with our tourism website. We set up flows for FAQ and bots to collect people's contact information before an operator could take over. We shared the operator responsibility between three people which was nice. Unfortunately in December of 2024 Tidio changed their pricing structure and our bill doubled from $32 a month to $64 a month. This included some kind of promotion because the package we were being migrated to was actually $100 a month\! Our credit card was auto charged. Unfortunately we can't recommend a company that does a bait and switch like this as well as auto charging customers with such an extreme rate hike without notice. On a side note their android mobile app never really worked well and we missed many visitor chats on the mobile app. ----- ### "2025 Tidio Review Best Live Chat and Chatbot Tools for Businesses" — 4.0/5 > **KRISANPAL** | *25 de setembro de 2025* | Redação e edição de texto | Taxa de recomendação: 9.0/10 > > **Vantagens**: The best thing I found about TIDIO is that it is an advanced level platform which helps small to big businesses. > > **Desvantagens**: While the downside is limited free chats (only 50 per month), advanced AI and marketing tools require a paid subscription. Small businesses may not be able to afford this easily. > > Tidio is a very advanced and helpful customer communication platform which is very beneficial for every business. On this platform you can use Appive chat, email, social media messages, AI chatbots and etc. on a single platform. This platform has been created for those businesses which want to provide quick and better facilities to their clients and customers. The experience of using Tidio is very good and user friendly, due to which visitors coming to the website can easily connect and fast and with this you can also answer their questions. If you are busy or cannot attend live chatbots, Tidio Chatbots work for you by sending automated replies, such as showing you product suggestions, displaying lead generation forms, and answering FAQs. You can also customize these autoflows to suit your business needs, such as sending messages, updating orders, or setting appointment reminders. Tidio also provides multi-channel support, like email, WhatsApp, Instagram, Facebook, you can receive and reply at the same place, on this platform you can also see analytics report like how many visitors have come to your platform, by stopping at which places, you can see from which country the visitors are, what have they come to see. The interface of Tidio is also very simple and easy, which can be used whether you are running the website on WordPress, Wix, Shopify or any other CMS. It has many advantages which include easy to use dashboard, options of free plans as well, AI chatbot automation, real time visitor monitoring and there are paid plans for the benefits as well, and if we talk about its disadvantages along with its advantages then there are many disadvantages as well in which only 50 free chats are available every month, for advanced tools or advanced AI one has to buy a paid tool which is not available in the free plans, and if we talk about the price then the free plan is suitable for basic needs and if you want a little advanced level chatbots email automation then you will have to buy a paid plan and the paid plan also keeps getting upgraded as per the features. After looking at everything, if someone asks for a final reply, I will say only one thing that Tidio is a very beneficial and helpful platform which can help small to big businesses, you just need to know how to use it and understand its plans, its dashboard is very easy to use, you will understand it easily which will help you in taking your customer support to the next level. ----- ### "Tidio: A Powerful Chat & Automation Tool for Education Systems" — 5.0/5 > **Monika** | *22 de novembro de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: As a Software Engineer working on an Education System project, I found Tidio extremely useful for improving student, parent, and teacher communication. The live chat helps users instantly ask queries about admissions, fees, results, timetables, and login issues. The AI chatbots easily handle common education-related FAQs, reducing manual support load. Its API and webhook integration allow us to trigger events from our portal, send automated messages, and track user behavior. Setting it up with LMS platforms like Moodle or Google Classroom was smooth, and the documentation was very developer-friendly. > > **Desvantagens**: During integration and testing, I didn’t face any major issues. Chatbot flows worked smoothly, API responses were consistent, and the system handled high traffic during admission season perfectly. So far, I haven’t found any significant cons. > > Overall, Tidio is a great addition for education-based applications. It centralizes student/parent support, automates repetitive questions, enhances communication through emails and messages, and even helps teachers with internal support. From a developer and tester perspective, it is stable, scalable, and easy to integrate. I highly recommend it for mid-level companies working in the EdTech or education management domain. ----- Página: 1 / 25\ Próximo: [Próxima página](https://www.getapp.com.br/software/105081/tidio-chat?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/105081/tidio-chat) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados