--- description: Avaliações detalhadas do Freshchat com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Freshchat com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.com.br/software/106095/freshchat Página: 1 / 7\ Próximo: [Próxima página](https://www.getapp.com.br/software/106095/freshchat?page=2) > O Freshdesk Messaging (anteriormente Freshchat) é um software de mensagens para as equipes de suporte ao cliente conversarem com os clientes no site, em aplicativos móveis ou em redes sociais. > > Conclusão: 145 usuários atribuíram a nota **4.2/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.2/5** | 145 Avaliações | | Praticidade | 4.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.1/5 | Com base em avaliações gerais | | Recursos | 4.0/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Localização**: San Mateo, EUA - **Fundada**: 2011 ## Contexto comercial - **Preço inicial**: ₹ 1.799,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, coreano, espanhol, francês, holandês, inglês, japonês, polonês, português, russo, sueco, tailandês, turco - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 209 ## Recursos - AI Copilot - API - Acesso para Celular - Alertas/notificações - Analítica aumentada - Arrastar e soltar - Autoresponders - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Bot pré-configurado - CRM - Chatbot - Compartilhamento de arquivos - Comunicação multicanal - Controle e acesso remoto - Conversas em tempo real - Customer Communication - Desenvolvimento sem códigos ## Integrações (17 no total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... e mais 2 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 ## Category - [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software) ## Categorias relacionadas - [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software) - [Sistemas de Suporte ao Cliente](https://www.getapp.com.br/directory/562/customer-support/software) - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) - [Ferramentas de Engajamento com Cliente](https://www.getapp.com.br/directory/650/customer-engagement/software) - [Software de Gestão de Comunicação com o Cliente](https://www.getapp.com.br/directory/1139/customer-communications-management/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4083 reviews) 2. [Slack](https://www.getapp.com.br/software/91563/slack) — 4.7/5 (24146 reviews) 3. [LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1727 reviews) 4. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1786 reviews) 5. [Tidio](https://www.getapp.com.br/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "Clean, Professional and Simple Set-up" — 4.0/5 > **Seth** | *22 de janeiro de 2020* | Gestão de organizações sem fins lucrativos | Taxa de recomendação: 7.0/10 > > **Vantagens**: I love how easy the dashboard was and how easy it was to set up on my wordpress website. The chat was also very clean, very easy to use multiple members of my team. The app on my phone made it simple to chat with visitors on my website from my phone. > > **Desvantagens**: While I started off with a free version, the paid version was a little too expensive for what I wished to use. I found a cheaper alternative. > > I loved the overall chat features. The dashboard and app are very clean. The only reason I switched was due to price. ----- ### "Simple, Affordable, and Gets the Job Done" — 4.0/5 > **Santhosh** | *21 de junho de 2026* | Segurança e investigações | Taxa de recomendação: 8.0/10 > > **Vantagens**: One of the best value-for-money tools out there. It's especially great for small and medium-sized businesses because it's easy to set up, simple to use, and comes with a clean, user-friendly interface. > > **Desvantagens**: Since the pricing is quite affordable, the feature set is also fairly basic. It covers the essentials well, but there aren't many advanced capabilities, and AI features are pretty much missing from the overall experience. ----- ### "Highlight disappointed. Customer service is almost non-existent. Too many technical difficulties." — 1.0/5 > **Shu** | *26 de outubro de 2020* | Varejistas | Taxa de recomendação: 0.0/10 > > **Vantagens**: It appears to have robust features and they attempt to offer cutting edge technologies. > > **Desvantagens**: I am highly disappointed in the Freddy chatbot. It was supposed to their best chatbot but I was extremely disappointed with it. We set up everything in the test environment and we liked how it worked, so we signed up for a one year service. However, after going live, we found out the live mode doesn't work exactly the same way as the preview mode. We went over with them several times and they admitted some functions don't appear to work the same. Their tech support admitted almost all of the errors but they never get back to us. I also asked if I could cancel it but they told me no because I made a one year commitment. I signed up for the service based on how it functioned in the preview model and we didn't think in a million years it would function otherwise. I was also disappointed in lack of tech support. They have great support for FreshDesk but not for FreshChat. When I called the support number, I was told there is no phone support for FreshChat. I emailed and we were able to meet them online to go over the errors and they recognized them but they would just not get back to us. I can’t say I recommend it. > > Highly disappointed. ----- ### "Chief Technology Officer" — 5.0/5 > **Atiradh** | *16 de maio de 2026* | Publicidade e marketing | Taxa de recomendação: 9.0/10 > > **Vantagens**: Freshchat is an excellent tool that helps us communicate with customers and resolve queries efficiently. Since all our internal tools and data are integrated within the platform, it enables faster, seamless, and more personalized responses. > > **Desvantagens**: Personally, I did not find the UI/UX very intuitive, as it felt quite minimal and lacked adequate support for our team to easily access and view all the required data in one place. ----- ### "Project Manager" — 4.0/5 > **Rajesh** | *22 de maio de 2026* | Roupa e moda | Taxa de recomendação: 8.0/10 > > **Vantagens**: Freshchat is an excellent customer communication platform that has made our external interactions seamless while delivering a great user experience. > > **Desvantagens**: While Freshchat offers useful features for handling short conversations, scaling it across multiple teams can become challenging due to limited flexibility and scalability. ----- Página: 1 / 7\ Próximo: [Próxima página](https://www.getapp.com.br/software/106095/freshchat?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/106095/freshchat) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados