--- description: Avaliações detalhadas do Freshchat com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Freshchat com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Freshchat - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Chat ao Vivo](/directory/561/live-chat/software) > [Freshchat](/software/106095/freshchat) # Freshchat Canonical: https://www.getapp.com.br/software/106095/freshchat Página: 1 / 6\ Próximo: [Próxima página](https://www.getapp.com.br/software/106095/freshchat?page=2) > O Freshdesk Messaging (anteriormente Freshchat) é um software de mensagens para as equipes de suporte ao cliente conversarem com os clientes no site, em aplicativos móveis ou em redes sociais. > > Conclusão: 124 usuários atribuíram a nota **4.1/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.1/5** | 124 Avaliações | | Praticidade | 4.2/5 | Com base em avaliações gerais | | Suporte ao cliente | 3.9/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.0/5 | Com base em avaliações gerais | | Recursos | 4.0/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 70% | (7/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Freshworks - **Localização**: San Mateo, EUA - **Fundada**: 2011 ## Contexto comercial - **Preço inicial**: ₹ 1.799,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, coreano, espanhol, francês, holandês, inglês, japonês, polonês, português, russo, sueco, tailandês, turco - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 209 ## Recursos - AI Copilot - API - Acesso para Celular - Alertas/notificações - Analítica aumentada - Arrastar e soltar - Automatização de processos e fluxos de trabalho - Autoresponders - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Bot pré-configurado - CRM - Chatbot - Compartilhamento de arquivos - Comunicação multicanal - Controle e acesso remoto - Conversas em tempo real - Customer Communication ## Integrações (17 no total) - Bird - Calendly - Freshcaller - Freshdesk - Freshsales - Klaviyo - Landingi - Meta for Business - Pipedrive - Shopify - Slack - Stripe - TeamViewer ONE - Upscope - WooCommerce ... e mais 2 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 ## Category - [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software) ## Categorias relacionadas - [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software) - [Sistemas de Suporte ao Cliente](https://www.getapp.com.br/directory/562/customer-support/software) - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) - [Ferramentas de Engajamento com Cliente](https://www.getapp.com.br/directory/650/customer-engagement/software) - [Software de Gestão de Comunicação com o Cliente](https://www.getapp.com.br/directory/1139/customer-communications-management/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4079 reviews) 2. [Slack](https://www.getapp.com.br/software/91563/slack) — 4.7/5 (24110 reviews) 3. [LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1723 reviews) 4. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1783 reviews) 5. [Tidio](https://www.getapp.com.br/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "Low code no code budget friendly chatbot platform" — 4.0/5 > **Abhishek** | *23 de dezembro de 2022* | Serviços e tecnologia da informação | Taxa de recomendação: 8.0/10 > > **Vantagens**: Adding another language translation, i can simply add it by downloading the Excel sheet of chat tree. \& It works perfectly \& simple UI of the platform. > > **Desvantagens**: Condition management for the chats is not that great. Like AND, OR conditions. In the same panel you can't have multiple conditions. > > It is overall good for development of simple chatbots like fact sheet chatbot. ----- ### "Great for front end customer service" — 4.0/5 > **Rameez** | *12 de junho de 2019* | Varejistas | Taxa de recomendação: 8.0/10 > > **Vantagens**: I love the chat bot. This is being seen more and more on various websites with huge traffic and Freshchat does it so well. The fact that the bot interacts with you until such a point where it decides that it can no longer assist and only then pushes you through to a human. This is amazing because it allows you to customise so many outcomes. > > **Desvantagens**: The bot is a bit laggy at times and irresponsive. This, however, is not a major issue as it resolves itself after about a minute. There are times when a comm will be sent via the bot but no response will come through for about a minute. > > I love Freshcaht\! It's made customer engagement so much more pleasant for our company as our target audience are not exactly tech-savvy people. This simple and easy to use chatbot is simply a blessing . ----- ### "You get what you pay for." — 3.0/5 > **Avaliador Verificado** | *13 de dezembro de 2018* | Software | Taxa de recomendação: 5.0/10 > > **Vantagens**: Price is on the lower end of the customer chat solutions out there. And it has the core features you need if you need more than the cheapest options. > > **Desvantagens**: Where to start. Quality is an issue. If you don't have a lot of traffic, maybe this is enough. But the second you get into their more advanced controls, we just experienced so many anomalies... It was hard to know what was us and what was them. And anytime we reached out for help, the majority of their team is based overseas and turn around seemed slow. Then when it came to troubleshooting, they always wanted links and screenshots. Meanwhile, since they took so long to respond, you are long past being in the error state and moved way past the issue - knowing the issue still likely exists. This lead to nothing getting fixed or resolved. Pay the premium and get Intercom or Drift. Or get one of the cheap options out there. ----- ### "Best Omnichannel Chat Platform for Businesses" — 5.0/5 > **Phaneendra Kumar** | *31 de dezembro de 2022* | Serviços e tecnologia da informação | Taxa de recomendação: 7.0/10 > > **Vantagens**: Mainly, best Mobile SDK in this segment, Omnichannel communication, Multiple accounts on each channel like facebook, instagram etc.,, easily integrate with whatsapp, best-in-class chatbots > > **Desvantagens**: Options to send SMS through Twilio which is costly for India where lot of cheap options are available. Option to add custom SMS Gateway would have been nice. > > Too good, I am still with them for one of my clients because they liked it very well. The UI does all the magic, it looks really fresh. ----- ### "Excellent tool to provide superior customer experience" — 5.0/5 > **Sushant** | *11 de setembro de 2022* | Gestão da educação | Taxa de recomendação: 10.0/10 > > **Vantagens**: We were using Freshchat for managing customer support queries for a delivery business. I liked the ability of Freshchat to manage agents at scale with very good visibility for managers with tracking and reporting. The dashboard has all the options for viewing agents' performance and quality over time. We also used Facebook and Whatsapp integration to put chats of all channels into one place. This helped in improving the productivity of our team. > > **Desvantagens**: I liked all the features apart from chatbots. I found the chatbot very expensive considering the volume of our chats. > > Overall, Freshchat is a great tool for the customer support team. It easily gets integrated with most of the tools. We have used the integration of Freshchat \& Freshdesk to manage live chat and tickets. ----- Página: 1 / 6\ Próximo: [Próxima página](https://www.getapp.com.br/software/106095/freshchat?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/106095/freshchat) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados