--- description: Avaliações detalhadas do Squaretalk com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Squaretalk com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Squaretalk - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Garantia de Qualidade de Contact Center](/directory/3834/contact-center-quality-assurance/software) > [Squaretalk](/software/106691/squaretalk-matrix) # Squaretalk Canonical: https://www.getapp.com.br/software/106691/squaretalk-matrix Página: 1 / 6\ Próximo: [Próxima página](https://www.getapp.com.br/software/106691/squaretalk-matrix?page=2) > O Squaretalk é uma plataforma de comunicação na nuvem versátil e eficaz, com automações e integrações simplificadas. É simples de usar, liberando tempo para as outras partes do seu negócio. > > Conclusão: 128 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.8/5** | 128 Avaliações | | Praticidade | 4.8/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.7/5 | Com base em avaliações gerais | | Recursos | 4.7/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Squaretalk - **Fundada**: 2008 ## Contexto comercial - **Preço inicial**: US$ 25,00 - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, espanhol, francês, hebraico, inglês, italiano, árabe - **Países disponíveis**: Albânia, Alemanha, Andorra, Argélia, Armênia, Arábia Saudita, Austrália, Azerbaijão, Bangladesh, Barein, Bielorrússia, Brasil, Bulgária, Butão, Bélgica, Bósnia e Herzegovina, Camboja, Canadá, Catar, China e mais 79 ## Recursos - AI Summarization - API - Acompanhamento de atividades - Agendamento - Agendamento de campanhas - Agendamento de ligações - Agendamento de retorno de chamada - Alertas/notificações - Análise de sentimentos - Arrastar e soltar - Assistente pessoal virtual (APV) - Automated Attendant - Automatic Outbound Dialer - Automação dos processos comerciais - Automação sem Supervisão - Banco de dados de contatos - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas - Call Whispering ## Integrações (7 no total) - Freshdesk - HubSpot CRM - Pipedrive - Salesforce Sales Cloud - WhatsApp - Zendesk Suite - Zoho CRM ## Opções de suporte - Email/Help Desk - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Garantia de Qualidade de Contact Center](https://www.getapp.com.br/directory/3834/contact-center-quality-assurance/software) ## Categorias relacionadas - [Software de Garantia de Qualidade de Contact Center](https://www.getapp.com.br/directory/3834/contact-center-quality-assurance/software) - [Sistemas de Call Center](https://www.getapp.com.br/directory/275/call-center/software) - [Sistemas de Telefonia](https://www.getapp.com.br/directory/294/telephony/software) - [Software de Discagem Preditiva](https://www.getapp.com.br/directory/849/predictive-dialer/software) - [Programa de Assistente Virtual](https://www.getapp.com.br/directory/3844/virtual-assistant/software) ## Alternativas 1. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1789 reviews) 2. [Nextiva](https://www.getapp.com.br/software/91289/nextiva) — 4.6/5 (919 reviews) 3. [CallHippo](https://www.getapp.com.br/software/107461/callhippo) — 4.4/5 (694 reviews) 4. [Five9](https://www.getapp.com.br/software/91276/five9) — 4.2/5 (487 reviews) 5. [Genesys Cloud CX](https://www.getapp.com.br/software/104597/genesys-cloud) — 4.3/5 (269 reviews) ## Avaliações ### "Squaretalk Enhanced Customer Satisfaction and Simplified Delivery Support During High Demand" — 5.0/5 > **Radhika** | *22 de junho de 2026* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: Delivery enquiries are handled very effectively by the IVR and queue management. The system remains stable and calls are correctly routed from the first ring during busy times. Agents can instantly view order status thanks to the CRM integration. > > **Desvantagens**: Although useful, the reporting email layout could use some polish. The information itself is precise and extremely helpful. > > When customers call regarding deliveries, they anticipate prompt responses. Squaretalk practically eliminated needless transfers and decreased our average handle time. During our busiest quarter, customer satisfaction scores increased and repeat contact rates decreased. ----- ### "Squaretalk Optimized Our Problem-solving Process" — 5.0/5 > **Bharat** | *19 de dezembro de 2024* | Pesquisa de mercado | Taxa de recomendação: 9.0/10 > > **Vantagens**: The Click-to-Call CRM integration and the advanced call-handling features help us personalize our services and improve retention. > > **Desvantagens**: I’ve never had any serious issues. Their support is good. > > I manage a retraining center that offers online and in-person courses. Our customer support needs have doubled in the last year, with constant requests for assistance with enrollment, financial aid applications, payment processing, and technical problems with the online platform. Squaretalk provides reliable call management, IVR for after-hours and holidays, queue callbacks, and call transfers, which allow us to handle larger call volumes and resolve issues faster. ----- ### "Not Bad at all" — 4.0/5 > **Didier** | *15 de novembro de 2016* | Taxa de recomendação: 7.0/10 > > **Vantagens**: It is easy to use > > **Desvantagens**: Nothing specially > > We been experiencing Innitel since more than 6 month and it seems to work correctly, no problem with it. ----- ### "Reporting That Really Informs Decisions" — 5.0/5 > **Eliza** | *15 de junho de 2026* | Telecomunicações | Taxa de recomendação: 10.0/10 > > **Vantagens**: The reporting is very in-depth. I can narrow down to a specific campaign, agent, time period or call result and create views that are really useful in updating stakeholders. Planned reports are automatically sent to the heads of the departments without any human intervention during the preparation of the reports. > > **Desvantagens**: Scheduled report conditional logic would be of great use, such as only a report is triggered once a metric decreases below a specified threshold. > > We would also conduct performance reviews which were based on manually prepared spreadsheets which were not always consistent and up to date. Squaretalk substituted that altogether with the correct and real time information. Budgetary decisions and campaign modifications are now made on the basis of the real happenings as opposed to estimations. ----- ### "The best manager of your support department" — 5.0/5 > **Paras** | *20 de dezembro de 2025* | Segurança de rede e informática | Taxa de recomendação: 9.0/10 > > **Vantagens**: squaretalk have most of the features we need their instant messsaging and auto dialer were actually great addons, also their auto spam detection made it easier for our team to manage call much more efficiently. > > **Desvantagens**: The only thing i want improved is their ui and add some modes. also they can work on lag issues when our agents shifts between calls it sometime lags. > > Squaretalk was a game changer for us, we shifted from an software which used to charge extra for every feature but squaretalk was game changer for us. ----- Página: 1 / 6\ Próximo: [Próxima página](https://www.getapp.com.br/software/106691/squaretalk-matrix?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/106691/squaretalk-matrix) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados