--- description: Avaliações detalhadas do ServiceChannel com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o ServiceChannel com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceChannel - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Software CMMS](/directory/131/cmms/software) > [ServiceChannel](/software/106851/servicechannel) # ServiceChannel Canonical: https://www.getapp.com.br/software/106851/servicechannel Página: 1 / 8\ Próximo: [Próxima página](https://www.getapp.com.br/software/106851/servicechannel?page=2) > O ServiceChannel é uma plataforma abrangente de gestão de prestadores de serviços e instalações baseadas em dispositivos móveis e na internet para serviços de RM de empreiteiros comerciais. > > Conclusão: 157 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 157 Avaliações | | Praticidade | 4.4/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.4/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.4/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: ServiceChannel - **Localização**: New York, EUA - **Fundada**: 1999 ## Contexto comercial - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, esloveno, espanhol, francês, grego, holandês, húngaro, inglês, italiano, japonês, polonês, português, português, português, romeno, russo, sueco, sérvio, tailandês, tcheco, turco, árabe - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 209 ## Recursos - API - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento automatizado - Agendamento de manutenção - Agendamento de tarefas - Alertas/notificações - Aplicativo móvel - Asset Assignment - Asset Lifecycle Management - Assinatura digital - Assinatura eletrônica - Banco de dados de empreiteiras - Barcode/Ticket Scanning - CRM - Campos personalizáveis - Checklists - Cobrança e faturamento - Compromissos recorrentes ## Integrações (15 no total) - Accruent - Lucernex - Microsoft 365 - Microsoft Teams - NetSuite - Observe - Oracle PeopleSoft - SAP Ariba - SAP BW/4HANA - SAP HANA Cloud - SAP S/4HANA Cloud - ServiceNow - ServiceNow IT Service Management - Visual Lease - WennSoft ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 ## Category - [Software CMMS](https://www.getapp.com.br/directory/131/cmms/software) ## Categorias relacionadas - [Software CMMS](https://www.getapp.com.br/directory/131/cmms/software) - [Ferramentas de Governança, Risco e Conformidade (GRC)](https://www.getapp.com.br/directory/251/governance-risk-compliance-grc/software) - [Software de Gestão de Instalações](https://www.getapp.com.br/directory/323/facility-management/software) - [Software de Encomenda de Serviço](https://www.getapp.com.br/directory/705/work-order/software) - [Software de Gestão de Empreiteiros](https://www.getapp.com.br/directory/1011/contractor-management/software) ## Alternativas 1. [MaintainX](https://www.getapp.com.br/software/117239/getmaintainx) — 4.8/5 (1079 reviews) 2. [Fracttal One](https://www.getapp.com.br/software/111631/fracttal) — 4.6/5 (1785 reviews) 3. [Jobber](https://www.getapp.com.br/software/90723/jobber) — 4.6/5 (1487 reviews) 4. [eMaint CMMS](https://www.getapp.com.br/software/102141/emaint-cmms) — 4.5/5 (432 reviews) 5. [Fiix](https://www.getapp.com.br/software/106721/fiix) — 4.5/5 (629 reviews) ## Avaliações ### "One stop platform for all your facilities management needs" — 5.0/5 > **Avaliador Verificado** | *2 de setembro de 2020* | Varejistas | Taxa de recomendação: 8.0/10 > > **Vantagens**: Being able to have everything on one platform is a huge time saver especially in this ever changing industry. From work order creation to invoice approval, the system is extremely user friendly. Also the fact that during implementation it is set up specific to your business needs and as things change, you can make changes\! > > **Desvantagens**: Implementation process can be lengthy and creating the issues list can be confusing if you don't have a good starting point. You do get set up with an implementation manager who does help guide you through the process. ----- ### "Reliable and Efficient Work Order Management" — 5.0/5 > **Darnell** | *2 de dezembro de 2025* | Fabricação elétrica/eletrônica | Taxa de recomendação: 10.0/10 > > **Vantagens**: ServiceChannel excels at streamlining facility management. I like having real-time updates, organized service histories, and clear visibility into vendor performance. It reduces manual work and makes daily operations run more smoothly. > > **Desvantagens**: The most challenging part is adding new customers. Since the platform requires sending invitations rather than allowing direct setup, onboarding becomes slower and less efficient. > > My overall experience with ServiceChannel has been positive. The platform provides a strong centralized system for managing work orders, vendors, and service tracking. It has improved organization and communication across daily operations. While some features can be slow or require more steps than necessary—especially the invitation process for adding new customers—the platform still offers significant value and makes facility management more efficient. ----- ### "Rolled out 300+ Retailer locations." — 3.0/5 > **Ron** | *4 de abril de 2015* | Taxa de recomendação: 5.0/10 > > **Vantagens**: Having worked with various systems of this type at 3 different Fortune 500 companies and 2 major contractors, Service Channel is a great introductory CMMS program. It is very simplistic in its approach to creating work orders and is by far the most contractor-friendly for those with limited technical experience or back office support. The initial training support is fantastic\! It is one of the most widely used systems today, most likely due to its ease of use. Therefore, there is an abundance of very qualified contractors readily available to support your needs. Once set up, the electronic payment portion is a outstanding benefit. Extremely effective and easy. I appreciate the team\\account manager dedicated to our account. They are always available and willing to help. Excellent partnership and extremely responsive. > > **Desvantagens**: Initial setup and continuing changes are a huge opportunity. The templates for uploading are antiquated and require the creation and review of 1000s of line items of data. Most other comparable systems complete the setup for you. This is not the case with Service Channel. If you have a large portfolio, be prepared to spend 100s of hours setting up. Changes are "clunky" and not intuitive. Recently, the customer interface went through an entire change with no warning or training to the customer. 2 months later and we are still trying to work through the changes. This is not an Asset Management software. If you are looking to report on individual equipment asset life, this is not the program for you. If what you need is an electronic dispatching and reporting system, Service Channel is perfect\! If you have a large portfolio with multiple providers, the Preventative Maintenance Module is a huge disappointment. It's nearly impossible to correctly load the first time and even more difficult to manage and make changes and corrections. The Android and iOS apps have extremely limited functionality. Again, another huge disappointment for a company supposed to be on the cutting edge. ----- ### "Great after learning the ropes" — 4.0/5 > **Chris** | *5 de agosto de 2026* | Maquinário | Taxa de recomendação: 7.0/10 > > **Vantagens**: It allows for quick, easy communication between the customer and me. Incoming work orders are all in one place instead of being spread out across multiple apps. > > **Desvantagens**: Initially, there is quite a steep learning curve. The general feel of the app is not that user friendly. > > I do like using Service Channel after getting used to it. At first, I was hesitant due to the complexity. Now that I have used it for almost two years, it has become very helpful. ----- ### "Great platform for tracking and managing work orders." — 5.0/5 > **Ed** | *10 de junho de 2026* | Restaurantes | Taxa de recomendação: 10.0/10 > > **Vantagens**: What we liked most about Service Channel is its ability to organize all work orders in one centralized location, making them easy to track, manage, and prioritize. The platform simplifies scheduling and coordinating work, ensuring everyone involved stays informed. We also appreciate the communication tools, which make it easy to connect with vendors, technicians, and stakeholders directly through the platform, improving efficiency and reducing delays. > > **Desvantagens**: Honestly, there is very little that we dislike about Service Channel. The platform does an excellent job of handling our needs for coordinating, tracking, and managing work orders with customers. It provides the tools and communication features we need to stay organized and ensure work is completed efficiently. Overall, it has been a reliable solution that supports our day-to-day operations with minimal issues. > > Our overall experience with Service Channel has been very positive. The platform has helped streamline our processes, improve organization, and make it easier to manage service requests and communication. It has provided a reliable and efficient solution that supports our operational needs, and we appreciate the value it brings to our organization. ----- Página: 1 / 8\ Próximo: [Próxima página](https://www.getapp.com.br/software/106851/servicechannel?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/106851/servicechannel) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados