--- description: Avaliações detalhadas do Dixa com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Dixa com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Dixa - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas VoIP](/directory/107/voip/software) > [Dixa](/software/107757/dixa) # Dixa Canonical: https://www.getapp.com.br/software/107757/dixa Página: 1 / 2\ Próximo: [Próxima página](https://www.getapp.com.br/software/107757/dixa?page=2) > O Dixa é um sistema de atendimento ao cliente para conversação que ajuda as marcas a criar laços mais fortes com seus clientes, unificando aplicativos de telefone, e-mail, bate-papo e mensagens em uma interface fácil de usar. O Dixa ajuda as marcas a oferecer uma experiência personalizada ao cliente usando dados do cliente e recursos eficazes de roteamento. > > Conclusão: 20 usuários atribuíram a nota **4.3/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.3/5** | 20 Avaliações | | Praticidade | 4.3/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.3/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais | | Recursos | 3.9/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Dixa - **Localização**: Copenhagen, Dinamarca - **Fundada**: 2015 ## Contexto comercial - **Preço inicial**: US$ 39,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop) - **Idiomas**: alemão, chinês, coreano, dinamarquês, espanhol, estoniano, finlandês, francês, holandês, húngaro, inglês, islandês, italiano, japonês, letão, lituano, norueguês, polonês, português, romeno, russo, sueco, tailandês, turco, árabe - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 208 ## Recursos - AI Copilot - API - Agendamento de retorno de chamada - Alertas/notificações - Alerts/Escalation - Análise de dados visual - Arrastar e soltar - Autoresponders - Ações ativadas por eventos - Banco de dados de contatos - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM - Call center de ligações de entrada - Call center de ligações saída - Call center misto - Campos personalizáveis - Chatbot ## Integrações (41 no total) - Adobe Commerce - Agillic - Boost.AI - Capturi - Certainly - Chattermill - Cx MOMENTS - DeepL Pro - DigitalGenius - Dynamics 365 Business Central - Emarsys - Fullview - HubSpot Content Hub - Lang.ai - Looker ... e mais 26 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas VoIP](https://www.getapp.com.br/directory/107/voip/software) ## Categorias relacionadas - [Sistemas VoIP](https://www.getapp.com.br/directory/107/voip/software) - [Sistemas de Call Center](https://www.getapp.com.br/directory/275/call-center/software) - [Sistemas de Telefonia](https://www.getapp.com.br/directory/294/telephony/software) - [Software para Central de Atendimentos](https://www.getapp.com.br/directory/593/contact-center/software) - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) ## Alternativas 1. 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[Genesys Cloud CX](https://www.getapp.com.br/software/104597/genesys-cloud) — 4.3/5 (262 reviews) ## Avaliações ### "Excellent performance" — 5.0/5 > **Luimer** | *29 de abril de 2018* | Taxa de recomendação: 10.0/10 > > **Vantagens**: It is easy to use, it has a flaxibility for work that improves business performance, it is constantly improving, that is why it has that great we will continue using it > > **Desvantagens**: We do not find a major problem with this platform, I just hope that the text options in voice improve a bit > > We have compacted better in the work ----- ### "Dixa - Great Omnichannel/CRM Software" — 5.0/5 > **Kevin** | *29 de julho de 2021* | Bens de consumo | Taxa de recomendação: 10.0/10 > > **Vantagens**: Programming in Dixa is like programming in Visio. You do not need technical expertise to create a flow that will give your customers an outstanding experience. > > **Desvantagens**: The Analytics and reporting gives you the fundamental information but the package needs enhancements. > > Much better consumer experience because you put the consumer in control if they want to wait for an agent, get a callback or leave a voicemail. Our channel partners get to the agent supporting them via area code routing and email identification. It give a personalized experience and saves time. ----- ### "Be ware of trick-sale upgrades." — 2.0/5 > **Rune** | *11 de abril de 2021* | Impressão | Taxa de recomendação: 0.0/10 > > **Vantagens**: The software uses queue for email routing, as in a telephone system. > > **Desvantagens**: We used the software to manage our incomming salesupport emails from different contries. The sofware did the job, but we didn't always get the attachment from the email into Dixa. This led to some confused conversations with the customers. After some time using dixa for email, we agreed to start a test the incomming phone routing with our call center to include them in our dixa setup. Unfortunately, it did not work as planned, as we experienced a lot of delay in the conversations, and the test was therefore stopped. As a result of the test, we suddenly got a masive price increase per. agent + 2 years more binding period. > > It started off fine with big promises and no limits to what the software could do. As described earlier, I feel I have been tricked into an upgrade, and a new 2-year binding period, despite our previous commitment. The soulution we have now, is back to the original, but at an increased price. If we haven't done this test with the callcenter, we wouldn't have got this increased price pr. agent and we would not have renewed the binding period. Of course I tried to discuss this with our sales contact, but after the sale, he did not want to talk us and referred to an account administrator. Then I tried to talk to our account manager, but as he said, he knows nothing about our deal and could not do anything. Dixa have many fine words, about their focus is on providing exceptional customer service and nurturing their customer's friendship, but the fact is that we have now found another solution and closed our connection to Dixa, even though we still have to pay a long time for software that we can not use. ----- ### "All in one place" — 4.0/5 > **Jonas** | *20 de março de 2019* | Empacotamento/Entrega de mercadorias | Taxa de recomendação: 9.0/10 > > **Vantagens**: We have been using the Dixa software for a year now and are very satisfied to have implemented the move to this platform. Using the software has reduced the disarray that is commonly caused by having separate systems, as Dixa has everything in one place: phone, email, real-time live chat and Facebook Messenger. The interface of the platform is functional and user-friendly, specifically when it comes to routing the tasks between agents. As a result, all customer queries and correspondence are dealt with in a timely and efficient manner by the most suitable agents to meet the customers’ needs. > > **Desvantagens**: Having used Dixa over the past year, we have experienced some of the following issues:  We could not use the software to call some of our contact numbers;  Some of the customer correspondence would not be delivered properly and we would only see an empty file;  Not all customers could see the attached files, or we would not be able to attach files our end. The team at Dixa dealt with any issues raised professionally and efficiently. Working with the platform is now much easier, as the upgrades implemented by the Dixa team have helped us to deal with the everyday tasks more productively and with less complications. > > We have seen a significant improvement in the software compared to what it was when we first adopted it both in respect of the upgrades and their customer support. We would like to wish Dixa to continue on this path of improvement to provide their customers with a product that meets the customers’ evolving needs. ----- ### "Cheap, efficient and all about customization, this is what I can say about using Dixa." — 5.0/5 > **Elizabeth** | *16 de agosto de 2017* | Taxa de recomendação: 10.0/10 > > **Vantagens**: We are using Dixa for more than 3 months now. The thing that I absolutely like about it is that you can customize almost everything in the system (starting from the call flows and the ability to set priority for the agent up to the color of the chat widget). In case you need any assistance with the program you can get excellent support from their side as they work 24/7. Also, they offer a demo with their specialist where they basically show all the features that you can use. And after that demo, Dixa seems even more fast and efficient. Besides all this Dixa is cheaper than other solutions that we have tried. Another plus about Dixa is that we were able to keep our existing number, Dixa team just helped us to port it to the system easily. Currently, our team is more than satisfied with the outcomes that we got for that price :) > > **Desvantagens**: As it has lots of features and new and new ones are established all the time lots of questions connected with these new features arise. Fortunately, their support is working all around the clock so it is not really such a big deal. As for now, there are no other cons to list. > > It works great for us and I can even call it the best solution we have tried so far. Dixa definitely worth trying, besides, it is free in case you want to try it. ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.getapp.com.br/software/107757/dixa?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/107757/dixa) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados