Canny
Sobre o Canny
À medida que os negócios crescem, coletar e organizar os comentários dos clientes fica muito complicado. Você quer mostrar aos clientes que os escuta, mas é impossível ficar por dentro de tudo e sua equipe acaba querendo adivinhar as prioridades do projeto.
O Canny é um local único para todos os comentários dos clientes, economizando tempo na gestão de todos os comentários e mantendo os clientes informados. Permita que os clientes publiquem e votem nos comentários do seu site ou aplicativo móvel. Receba uma lista organizada de comentários que pode ser usada para orientar o roadmap.
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72 avaliações
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- Setor: Software
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Mais de um ano
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- Probabilidade de recomendação 10.0 /10
Our Canny board is not just our product roadmap, it's our guiding compass.
Avaliado em 15/05/2020
Before using Canny, we manually collected and organized customer feedback in a spreadsheet which...
Before using Canny, we manually collected and organized customer feedback in a spreadsheet which was time-consuming and laborious. Canny completely changed the game for us. It has automated the process of feedback collection which saved us a great deal of time and effort. Our Canny board is not just our product roadmap, but it's our company's guiding compass. As a small team, prioritizing what features to build is very important to us. And Canny shows us the direction that we should be sailing towards.
Vantagens
We love Canny's clean and intuitive interface which makes it easy for our users to navigate and submit feedback. Canny's changelog feature is very useful in showing our product's progress clearly. With Canny, product building is no longer just a one-sided internal practice. It's become a collective effort that involves both the product maker as well as the users. By making our product map public, it allows us to engage and interact with our users transparently. It shows that we care about what our users want. And that helps build customer loyalty. I also love the team behind Canny. They are always very responsive. Canny's founders are incredibly dedicated in building a product that makes tangible, positive impact for businesses.
Desvantagens
Nothing that I can think of for now. I look forward to seeing more great features shipped by the Canny team!
Resposta do Canny
Thanks so much Kat! We're so happy to hear that Canny is helping your team is many ways :)
- Setor: Software
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Canny is really the best by far (beats email and chat support)
Avaliado em 08/04/2020
Gives us a scalable way of having direct relationships with our customers.
Gives us a scalable way of having direct relationships with our customers.
Vantagens
With email or chat support, you’ll likely have the same conversation many times (in some cases, hundreds of times), which doesn’t help your users (your finite resources could be spent on work that actually benefits them).
What Canny does is subtle but profound. With a public forum allows people to create & upvote posts, and updates users on progress on each post, we can now have just one conversation with everyone affected by an issue, instead of 100+ conversations on the same topic. Customers can also potentially help each other out (great for a small team). And it gives transparency on how we work and how quickly we solve issues for the community.
Desvantagens
There are a few features it would be nice to add, which are already on Canny’s feature request list (Canny uses Canny, which is great). So I’m confident that over time, it’ll become even better than it already is (and it’s already quite great!).
Alternativas consideradas
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Resposta do Canny
Thanks so much Jahanzeb for these kind words. We are so happy to hear Canny is helping you build relationships with your customers. Don't hesitate to give us feedback, we're all ears!
- Setor: Software
- Porte da empresa: 11–50 funcionários
- Usado Outro durante Avaliação gratuita
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- Probabilidade de recomendação 0.0 /10
Beware - they refuse to listen to top-voted feedback
Avaliado em 03/02/2020
I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback"...
I would look elsewhere immediately - Canny seems like a club that pretends to take "open feedback" but they delete feedback they don't agree with, and refuse to listen to their own open, voting system.
Vantagens
UI seems nice, shame about the rest (see the cons section)
Desvantagens
The company bills itself as feedback software, and to dog-food their software, they take on feedback on a public forum which is on their website. One of the top-voted features on their public roadmap is to remove their intrusive "Powered by" branding. In our comms with their people - they flat out refused to remove their branding - despite the number of votes for people wanting that, and despite the fact that we said we would pay much more.
Resposta do Canny
Hi Amit, we're sorry you didn't have a fabulous experience with Canny. This definitely isn't the norm.
We obviously take user feedback super seriously - we're a user feedback company after all. But it isn't the only input to our product prioritization process. Just because something gets a lot of votes doesn't mean it's a good fit for our product/customers/business.
We believe that every software company should operate with this philosophy. Doing otherwise would be an injustice to customers and could be detrimental to building a successful company.
I was trying to be transparent with you about why we don't remove branding, but it seems I didn't do a great job at communicating this, and I offended you. I'm sorry for offending you, and we're bummed to see this has caused you to leave a negative review.
Best of luck with Tallyfy!
- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 11–50 funcionários
- Usado Semanal durante 1 a 5 meses
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- Probabilidade de recomendação 8.0 /10
Feeling Positive with Canny
Avaliado em 06/10/2025
The experience so far has been good. Our team is just getting started using Canny, so there is...
The experience so far has been good. Our team is just getting started using Canny, so there is still much to learn.
Vantagens
I love the integration options within our own product and with Zendesk. The front-facing UI for customers leaving feedback is also great.
Desvantagens
The cost and the inability to manually set a number of votes for a request would be my least favorite things about Canny.
- Setor: Imobiliárias
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Don't let customer feedback fall on deaf ears!
Avaliado em 05/11/2020
Easy to learn and quick to setup. This has made a positive such an impact to our business and with...
Easy to learn and quick to setup. This has made a positive such an impact to our business and with our customers!
Vantagens
Canny gives our customers a place to feel heard, listened to, and gain visibility into our feature and product roadmap which was not possible before Canny. We set the platform up in just a single day and onboarding was a breeze. Within the first week we had over 60+ posts from our customers! With Canny, we can now provide visibility in upcoming features. It gives our customers a place to leave valuable feedback, upvote on others posts, and comment on existing requests. With Canny, our customers feel as though they have a voice and can influence our product decisions.
Desvantagens
We imported feature requests we've been collecting from an excel sheet which was AWESOME, however I wish my face/name wasn't on those requests. Aside from that, I LOVE everything about Canny.
Resposta do Canny
Thanks for the rave review Chelsea! We love companies that care about giving their customers a voice :) thanks for using Canny to do it!
Perguntas frequentes sobre o Canny
Abaixo estão algumas perguntas frequentes sobre o Canny.P: Que tipo de planos o Canny oferece?
O Canny oferece os seguintes planos de pagamento:
- A partir de: US$ 0,00/mês
- Modelo de preços: Versão gratuita, Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o Canny?
Os clientes habituais do Canny são:
Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
P: Em que idioma o Canny está?
O Canny está nos seguintes idiomas:
inglês
P: O Canny é compatível com dispositivos móveis?
O Canny é compatível com os seguintes dispositivos:
P: O Canny se integra com quais outros aplicativos?
O Canny se integra com os seguintes aplicativos:
Asana, ClickUp, Discord, GitHub, Google Chrome, HubSpot CRM, Intercom, Jira, Microsoft Entra ID, Microsoft Teams, Okta, OneLogin, Segment, Slack, Zapier
P: Que nível de suporte o Canny oferece?
O Canny oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Bate-papo
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