--- description: Avaliações detalhadas do Drift com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Drift com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Drift - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Assistente de Vendas com IA](/directory/3872/ai-sales-assistant/software) > [Drift](/software/108899/drift) # Drift Canonical: https://www.getapp.com.br/software/108899/drift Página: 1 / 9\ Próximo: [Próxima página](https://www.getapp.com.br/software/108899/drift?page=2) > Drift é uma solução de bate-papo ao vivo baseada na nuvem para equipes de vendas e marketing, que também inclui um bot de bate-papo com tecnologia de inteligência artificial, mensagens no aplicativo e ferramentas de gestão de e-mail. > > Conclusão: 199 usuários atribuíram a nota **4.5/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.5/5** | 199 Avaliações | | Praticidade | 4.4/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.4/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.1/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Drift - **Localização**: Boston, EUA - **Fundada**: 2015 ## Contexto comercial - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular) - **Idiomas**: alemão, chinês, coreano, dinamarquês, espanhol, finlandês, francês, holandês, húngaro, inglês, italiano, japonês, norueguês, polonês, português, russo, sueco, tailandês, turco - **Países disponíveis**: Alemanha, Austrália, Brasil, Canadá, China, Estados Unidos, Japão, México, Reino Unido, Índia ## Recursos - A/B Testing - AI Copilot - API - Acesso para Celular - Acompanhamento de atividades - Agendamento - Agendamento automatizado - Agendamento de compromissos - Alertas do celular - Alertas/notificações - Alerts/Escalation - Analítica aumentada - Análise de dados do atendimento ao cliente - Análise de dados preditiva - Automatização de processos e fluxos de trabalho - Automação de email - Automação de marketing - Autoresponders - Ações ativadas por eventos - Banco de dados de contatos ## Integrações (27 no total) - Demandbase One - Drip - Front - Google Analytics 360 - Google Calendar - Help Scout - Helpjuice - HubSpot CRM - Mailchimp - Marketo Engage - Microsoft 365 - Microsoft Outlook - Poptin - Privy - Productboard ... e mais 12 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Assistência 24/7 - Bate-papo ## Category - [Software de Assistente de Vendas com IA](https://www.getapp.com.br/directory/3872/ai-sales-assistant/software) ## Categorias relacionadas - [Software de Assistente de Vendas com IA](https://www.getapp.com.br/directory/3872/ai-sales-assistant/software) - [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software) - [Software CRM Online](https://www.getapp.com.br/directory/232/online-crm/software) - [Ferramentas de Email Marketing](https://www.getapp.com.br/directory/307/email-marketing/software) - [Ferramentas de Automação de Marketing](https://www.getapp.com.br/directory/308/marketing-automation/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4066 reviews) 2. [LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1709 reviews) 3. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1749 reviews) 4. [Tidio](https://www.getapp.com.br/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.getapp.com.br/software/91379/intercom) — 4.5/5 (1130 reviews) ## Avaliações ### "My favourite auto marketing platform" — 4.0/5 > **Lokeshkumar** | *18 de fevereiro de 2023* | Publicidade e marketing | Taxa de recomendação: 9.0/10 > > **Vantagens**: Best auto marketing platform for meI use Drift's AI-powered Conversation Cloud to simplify customer experience personalisation. With it, I can increase lead conversion by sending dialogues to the right client at the right time and with the right message using AI. I also get access to solid analytics capabilities to measure and track customer service initiatives. > > **Desvantagens**: The primary downside of using Drift is its cost. While the platform does offer a free trial and a few different pricing plans, the cost of using the full-featured version of Drift can be prohibitive for some businesses. Also, companies may find that some of the features offered by Drift are not necessary for their customer service needs. > > Businesses should use Drift to personalise customer service when solving problems. Companies should evaluate their customer discussions and use the Conversation Cloud to contact the appropriate customers at the right time. Drift analytics should also be used to assess customer service initiatives. Businesses may maximise customer service and Drift value by doing so. ----- ### "My leads increased" — 5.0/5 > **Ezra** | *28 de julho de 2019* | Instituições religiosas | Taxa de recomendação: 9.0/10 > > **Vantagens**: I like that i can access new conversations not only form my desktop but smartphones so i can communicate a much a possible with website visitors. And also the option for someone to put in the email and name without asking > > **Desvantagens**: I do not like that the free version is limited as it pertains to automated messages. I guess thats similar for other chat apps. > > Overall, drift has ben able to get way for leads and conversions. This does create a huge impact in growing our organization alot more. ----- ### "I had high hopes but was disappointed by" — 2.0/5 > **Cameron** | *19 de abril de 2018* | Taxa de recomendação: 1.0/10 > > **Vantagens**: Overall the concept of this platform is great and I had high hopes because of all the good reviews. The bot got more engagement than a just a basic chat box I had before that. Having the ability to use other popups etc was good too but pretty limited flexibility around the design of those. > > **Desvantagens**: I think some things may have changed since all the positive reviews regarding the software. I think this happens sometimes when companies go into growth mode. The support wasn't good, they tried but seemed too busy, often didn't take the time to read the detailed steps to reproduce I included in all my support tickets. Before anything was actioned we had to bounce a bunch of emails back and forth answering questions with info I already included in my original tickets which meant days past before we even started to get some actual help. Then often the problems were just bugs with their platform. There seemed to be quite a few things that just didn't work as described. Seems quite expensive compared to something like Intercom that has a much broader feature set. I'm a Solo founder though with a niche platform, so pricing won't be an issue if you are a bigger business I suppose. Also just a tip, they have a 30 day notice period and no trial so if you don't like it within the first month you'll still need to pay for a full two months of the software so make sure you budget for that. I didn't. My fault for not reading the terms. Even when they break the news to you that you'll be charged another amount for something you don't want to use. At least they still end their emails by saying "have a fantastic day" even when breaking bad news. I'll try\! ----- ### "Great way to add essential chat functionality to your website" — 5.0/5 > **Aaron J** | *11 de dezembro de 2017* | Taxa de recomendação: 9.0/10 > > **Vantagens**: Drift is an easy way to bring chat to your site - especially when people are less and less willing to browse your site for answers and don't trust you'll ever respond to your "contact us" form. We've enjoyed using Drift and really like how seamlessly it integrates in with HubSpot. > > **Desvantagens**: The only complaint I have about drift is some of the functionality that's behind a paywall. I understand they need to make money, but some functionality that seems like a basic requirement to me is behind a paywall and eliminates itself from the conversation of some smaller businesses that don't always have someone able to answer immediately at all times. That being said, even Drift's paywall is easily justifiable for the benefit it provides. > > Great way to provide value to visitors and be able to clearly communicate. ----- ### "A solid suite of digital tools all on one platform" — 5.0/5 > **Yann** | *7 de maio de 2021* | Mídia digital | Taxa de recomendação: 8.0/10 > > **Vantagens**: The thing about Drift that I like the most is, without a doubt, its chatbot creation feature. There are plenty of chatbot platforms and apps out there, but what makes Drift stand out its the ability it gives you to provide website visitors with a tailored experience, answers to their questions and solutions to their needs...all on autopilot\! You put in the work once – to create the chatbot – and then, you can let the platform work its magic and help you increase website visitor engagement and other KPIs in your business. > > **Desvantagens**: If you're planning to put together a quite robust and sophisticated chatbot, you'll need to carve out some time. While this is to be expect, I sometimes feel that one can feel a bit overwhelmed in the chatbot creation process... ----- Página: 1 / 9\ Próximo: [Próxima página](https://www.getapp.com.br/software/108899/drift?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/108899/drift) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados