Zonka Feedback

Sobre o Zonka Feedback
O Zonka Customer Experience Management Platform é feito sob medida para pequenas e grandes empresas capturarem e analisarem os comentários de clientes e funcionários em todos os pontos de contato, aprimorarem as experiências e acelerarem o crescimento dos negócios.
A plataforma de gerenciamento de experiência do cliente (CEM) do Zonka está mudando a maneira como as empresas em todo o mundo capturam, entendem e gerenciam os comentários e as experiências de clientes, pacientes e funcionários. O Zonka CX Management Platform captura experiências e comentários em todos os pontos de contato, incluindo pessoalmente, offline, online, por e-mail e por SMS, além de oferecer um espaço para a escuta ativa. Juntamente com geração de relatórios, informações e tendências de comentários em tempo real, no momento, as empresas usam o Zonka CX Platform para conduzir ações orientadas a resultados para melhorar a experiência do cliente e fechar o ciclo de comentários. Com o Zonka CX Management Platform, as empresas podem identificar clientes em risco, resolver problemas, reduzir a rotatividade, transformar detratores e passivos em promotores e criar experiências incríveis levando a melhores resultados de negócios e clientes satisfeitos.
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HubSpot Service Hub

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XM for Customer Experience

Avaliações
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- Setor: Mídia digital
- Porte da empresa: 2–10 funcionários
- Usado Mensal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Zonka is an AMAZING CX measuring tool!
Avaliado em 22/06/2021
I even had to reach out to their support for a quick question and their support team is incredibly...
I even had to reach out to their support for a quick question and their support team is incredibly responsive and helpful!
Vantagens
I'm a Customer Experience (CX) nerd! I help others build CX programs and measuring the CX is critical and a huge driving factor for any business! Zonka is the most robust tool for measuring a wide variety of CX activities.
I love the major CX tools like Qualtrics, but that is so expensive. Zonka gives me that functionality at a much better price.
Desvantagens
There have been no issues adopting or major features missing.
Alternativas consideradas
XM for Customer ExperienceRazões para mudar para o Zonka Feedback
Pricing for this feature set is an incredible value!- Setor: Telecomunicações
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Incredible Customer Support - Above and Beyond!
Avaliado em 21/08/2023
I had a fantastic experience with support. Even when I was ready to give up and move on they made...
I had a fantastic experience with support. Even when I was ready to give up and move on they made sure to keep at it and get me to success.
Vantagens
I had some trouble with an integration and reach out to support. A support rep reached out to me and was amazing at guiding me through the steps. He was there every step of the way while I figured it all out. My support rep Prabhav Vatsa was AMAZING.
Desvantagens
The integration with HubSpot could use more detailed instructions. For example, it took me 2 weeks to figure out that if I didn't have Zonka Feedback selected as a filter on the contact page I would not see their Zonka activity.
Alternativas consideradas
SurveyMonkeyRazões para mudar para o Zonka Feedback
SurveyMonkey does not provide a free trial that lets you try the HubSpot integration. Their customer support was not helpful and most of the time misinformed. Their support team told me they did not have a integration with HubSpot and I would need to use Zapier (adding another cost). I reached out to HubSpot that confirmed they had a direct integration and no third party like Zapier was needed.- Setor: Escritório de advocacia
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Best Review Software hands down.
Avaliado em 03/02/2025
[sensitive content hidden] was great to work with from the beginning. They are passionate about...
[sensitive content hidden] was great to work with from the beginning. They are passionate about their product and actually do take great feedback and implement what they see that needs to change.
Vantagens
It's simple buildouts for all surveys and managing how those surveys are taken. Also the salesforce integration is top tier. Very easy to use. Dollar for dollar, this is the best review software. The dashboards are clean and simple to understand. They're already all setup as well!
Desvantagens
None really. It fit all of our needs that we had and the salesforce integration was perfect.

- Setor: Saúde, bem-estar e condicionamento físico
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Very bad service
Avaliado em 19/11/2024
Vantagens
The free plan worked well and I used my survey without any problems.
Desvantagens
Once I have paid the plan 'Starter' my survey started work incorrectly and I have lost many responses. Moreover, when I contacted the support team they didn't want to give me a refund and now I am not even able to login to my account and my survey is not active !!!
- Setor: E-Learning
- Porte da empresa: Profissional autônomo
- Usado Outro durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 9.0 /10
Nice design in Zonka Feedback
Avaliado em 13/07/2021
The focus of using Zonka Feedback is to collect survey responses to improve products for customers....
The focus of using Zonka Feedback is to collect survey responses to improve products for customers. Also, onboarding and offboarding clients are good reasons to use Zonka Feedback.
Because there are a great many features expect to take a little time to read and test. This is not a negative point. This is important to maximize all the features and create a good automatic system.
Vantagens
There are many features available. The Survey Builder is very easy to use with numerous features and customization options. The builder allows you to click to create (customize). I have no interest in using code to customize. Thus, I like the fast and flexible design in Zonka Feedback.
The templates are tremendously helpful as a starting point to create surveys. They have lists of questions and sequences to help build a good survey.
The system is easy to navigate. There are many features to read about in their help section. The articles are very informative.
Creating customized surveys with "if" "then" actions is a big help. Based on the way respondents answer then questions appear/or not. This helps for the segmentation of users. There are also many integrations with other apps to go even further. It will take a little reading to make everything connect fluidly. Although, I don't think it's hard to integrate.
Desvantagens
I come from using Google Forms to create surveys. I have to figure out all the new tools/features in Zonka Feedback. I don't consider this a downside to the app. Expect to be patient to read through the numerous features on each page. It will take a little bit of time to figure out all the features in Zonka Feedback.
Perguntas frequentes sobre o Zonka Feedback
Abaixo estão algumas perguntas frequentes sobre o Zonka Feedback.P: Que tipo de planos o Zonka Feedback oferece?
O Zonka Feedback oferece os seguintes planos de pagamento:
- A partir de: US$ 29,00/mês
- Modelo de preços: Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o Zonka Feedback?
Os clientes habituais do Zonka Feedback são:
Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
P: Em que idioma o Zonka Feedback está?
O Zonka Feedback está nos seguintes idiomas:
inglês
P: O Zonka Feedback é compatível com dispositivos móveis?
O Zonka Feedback é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O Zonka Feedback se integra com quais outros aplicativos?
O Zonka Feedback se integra com os seguintes aplicativos:
ActiveCampaign, Airtable, Constant Contact, Freshdesk, Google Sheets, Help Scout, Intercom, Mailchimp, Meta for Business, Pipedrive, Plivo, Shopify, Slack, Twilio, Twitter/X, Zapier, Zendesk Suite
P: Que nível de suporte o Zonka Feedback oferece?
O Zonka Feedback oferece as seguintes opções de suporte:
Email/Help Desk, Base de conhecimento, Suporte por telefone, Bate-papo
Categorias relacionadas
Veja todas as categorias de software encontradas para Zonka Feedback.
- Ferramentas de Pesquisa
- Software de Gestão de Reviews e Avaliações Online
- Software de Experiência do Cliente
- Sistemas de Engajamento de Funcionários
- Software de Satisfação do Cliente
- Software para Pesquisas SMS
- Sistemas NPS (Net Promoter Score)
- Ferramentas de Pesquisa de Mercado
- Software para Votação