Elina

4,5 (57)
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Sistema de gestão de apartamentos

Sobre o Elina

O Elina é um sistema de gestão de propriedade baseada na nuvem (Property Management System, PMS) para administrar apartamentos com serviços, hotéis independentes e propriedades de locação de férias. O software oferece integrações bidirecionais com vários canais de distribuição, incluindo Airbnb, Booking.com, Expedia e outros, além de ferramentas para gerenciar propriedades, tarifas e receitas, limpeza e manutenção, marketing por e-mail, proprietários, geração de relatórios e análises.

O calendário de ocupação do Elina permite que os usuários criem e gerenciem as reservas de todas as suas propriedades, verifiquem os níveis de ocupação e movam os hóspedes entre as propriedades. Os usuários podem gerenciar visualmente o status das reservas dos hóspedes. Os filtros de destino e propriedade e o código de cores fornecem aos usuários uma visão geral das reservas da empresa e dos hóspedes. É possível definir regras personalizadas para controlar automaticamente as tarifas, com base na duração da estadia, ocupação, janela de reserva ou canal. Os usuários também podem criar e gerenciar várias promoções para marketing.

O Elina oferece comunicação com os hóspedes via e-mail antes e depois da estadia, com mensagens automáticas para fornecer instruções sobre a viagem ou as chaves aos hóspedes ou oferecer extras e complementos. É possível segmentar as promoções para incentivar visitas repetidas e criar regras de automação de e-mail em torno das datas de chegada e partida. É possível gerar as faturas a partir de modelos personalizáveis. O status das faturas é rastreado automaticamente pelo Elina quando os pagamentos são recebidos através de gateways de pagamento conectados, incluindo Stripe, PayPal, Adyen, Sage Pay e QuickPay. O Elina também oferece perfis de hóspedes, gerenciamento de produtos e serviços adicionais, notas, geração de relatórios, etc.


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Preço inicial

US$ 8,18
mês
€ 21,00
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Avaliações

Classificação geral

4,5 /5
(57)
Relação qualidade/preço
4,4/5
Recursos
4,4/5
Praticidade
4,2/5
Suporte ao cliente
4,5/5

Já tem o Elina?

Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.

Exibindo 5 avaliações de 57
Fiona
Fiona
Classificação geral
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente

Product is everything I needed and more. Great support team. I'm a really happy customer.

Avaliado em 13/07/2018

Vantagens

My self-catering complex has 12 cottages available for holidays & for short-term rentals, so was needing a system to cope with stays between 2 days - 3+mths. After much research, I selected Elina and couldn't be more pleased. Elina, together with a new website, has increased my booking and we are now operating at over 95% occupancy April - October and 90% occupancy annually. The best features for me are -

- Automatic collection of (2-stage) payments. I now rarely have to get involved with this process.
- Ability to specify arrival/depart days, min/max length of stay (my standard set-up), & then open up a cottage for e.g. a much shorter-stay, or a `non-standard arrival day, to fill any gaps.
- Integration with Staah, so a 2 way integration with many appropriate OTAs
- Slick customer-facing booking-engine gives a clear booking process. Branded to look like my own website, including URL (with SSL certification).
- Very flexible & easy to use promotions tool.
- `Guest Lounge is also a great feature and should be a real USP, as many providers don't offer this. Has contributed to making compliance with GDPR easy, as guests can view their personal data held.
- Continually upgrading & revitalising system, which is very reassuring.
- Customer service I know it has been said in previous reviews, the support has been fantastic. Good (although could be better) user guides and how-to videos also.

Desvantagens

- Would be good to have a mobile-responsive system, so that working off-site on an iPad, or iPhone is easier.
- The back-end property management system is looking a little dated and therefore doesn't reflect/promote the quality of the excellent functionality
- Lots of clicking between screens when making a reservation manually
- Marketing tool is not as swish as it could be.

As I understand it, there are plans to improve all/most of the above though, which would be great.

Resposta do Vestibule Marketing

Fiona - thanks for the review. Really pleased we have another satisfied customer!

Avaliador Verificado
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 9.0 /10

Feature rich PMS and Booking Engine

Avaliado em 16/06/2020

Like all migrations, Moving to Elina was painful to begin with. However, once we got to know the...

Like all migrations, Moving to Elina was painful to begin with. However, once we got to know the system its fast, quick and intuitive, and has been getting even more so with the user interface improvements that have been rolled out over the last 12 months

Vantagens

Elina is incredibly feature-rich. It delivers most of the requirements of a dedicated Property Management System and while also being a powerful Booking Engine. The redesign of the booking engine last year produced a very powerful sales process for guests making bookings online.
A strong relationship with STAAH makes the integration for channel management quick and easy.

Desvantagens

The accounting and invoicing modules need updating, something that the team at Elina have been working on in the last year. The customer support team are lovely, very very helpful and know their product inside out. To maintain the level of support as they do means that response times can suffer sometimes in busy periods. They do however always deliver a resolution!

Resposta do Vestibule Marketing

Thanks for writing a review and highlighting the importance of reservations, guest and company data - which is kept for the duration of a customers time with elina and is exportable via excel or API. We know how important and valuable you data is and hope you are now nuturing your data in elina

Vinayak C
Vinayak C
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de um ano
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 1.0 /10

Due you due diligence and ask for a live view rather than a demo report

Avaliado em 02/06/2020

When we reached their CEO to hear our problems rather than listen and understand he turned the...

When we reached their CEO to hear our problems rather than listen and understand he turned the system off! In they end they wanted to reach a financial settlement on the basis we do not leave any reviews about the system not functioning. We pleasantly declined and wanted to warn potential customers from wasting their money and time on false promises.

Vantagens

The product simply does not function and causes more errors in your reportings. There are no Pro due to this.

Desvantagens

1) Owners Report- Does not work. The system can not give you the basics, ask them to show you a Room Revenue for a single property from Airbnb, Booking.com and Expedia- It does not happen. Don't fall for the demo report ask them to show it live. Their solution to us was to manually adjust the entries in the system to get a correct report for owners. Do not also believe that it will be upgraded, in 15 months we worked with them it did not get done.
2) In the reporting the date format is reported as a text and not as dates and the system does not give you number off nights stayed.
3) Everything you ask them costs 150 pounds to get an answer. If you want to see how their API works they will charge you, if you want to have a conversations with them on developing some thing before the conversation they will charge you.
4) Do not do the website with them, they use outdated tools and then start charging you extra to do upgrades. In 12 months we could not get a client to get to the final reservation page on the website cause of their coding.
5) No consistency in their software, when you print reports in some reports the property comes up as a descriptions, in others as a short code in others a full name. Despite several requests this never got done.
6) Very complicated to add customers, owners and suppliers.
7) Not many partners want to work with them cause of their approach. We asked a few companies if they can do an integration with them and most said NO

Karol
Karol
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Great choice

Avaliado em 14/06/2020

The team is great, constantly coming up with improvements and they actually listen to feedback and...

The team is great, constantly coming up with improvements and they actually listen to feedback and implement it. Great support and understanding from them during COVID19 times.

Vantagens

A fantastic software. We use it for a company that operates both in the apartment and the hotel world and across multiple geographies with varying tax rules. Elina is smashing it - once it's set up properly, it's a breeze. From day-to-day operations to reports and 3rd party integrations (payment gateways, RMS, custom housekeeping app). Take your time to plan out full set up with them inc. marketing and auto communications - it will save you hours and hours of work every week so it's worth understanding it fully and planning out for it. Overall, outstanding software and partnership.

Desvantagens

Nothing, really. There were some points on design and usability but they addressed it with one of their recent new releases.

Resposta do Vestibule Marketing

Karol, Thank you for making time to review elina

Louisa
Classificação geral
  • Setor: Hotelaria
  • Porte da empresa: 11–50 funcionários
  • Usado Diariamente durante Mais de dois anos
  • Fonte da avaliação

Classificação geral

  • Relação qualidade/preço
  • Praticidade
  • Suporte ao cliente
  • Probabilidade de recomendação 10.0 /10

Elina PMS - recommended

Avaliado em 15/06/2020

Vantagens

- management is supportive of implementing new integrations or improvements from their customers. This is a flexible approach you wouldn't get with larger companies
- ability to automate key tasks and reduce manual processing
- constantly improving and updating
- support team is very quick to respond
- generally reliable, no major issues
- company understands challenges facing hotels and they can support overcoming these e.g. tools and strategies for driving more direct bookings

Desvantagens

- focus on making the system more user friendly, reducing the number of steps needed to complete a task/transaction. This is improving and we have have seen positive steps forward here.
- initially we didn't have much interaction Elina and we were left to get on with things, so felt we missed out on learning more about what more the product could do, but the approach has changed in recent times and we have received much more proactive support

Resposta do Vestibule Marketing

Louisa, thank you for making time to review elina!

Exibindo 5 avaliações de 57 Leia todas as avaliações

Perguntas frequentes sobre o Elina

Abaixo estão algumas perguntas frequentes sobre o Elina.

O Elina oferece os seguintes planos de pagamento:

  • A partir de: US$ 8,18/mês
  • Modelo de preços: Assinatura
  • Avaliação gratuita: Disponível

Os clientes habituais do Elina são:

2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000

O Elina está nos seguintes idiomas:

alemão, inglês

O Elina é compatível com os seguintes dispositivos:

O Elina se integra com os seguintes aplicativos:

Adyen, Breezeway, Cubilis, Duve, Google Ads, Google Analytics 360, Google Maps, Hotjar, Loopon, Opayo, OutPerform RMS, PayPal, PriceLab, PriceLabs, Pyramid, Rentals United, ResDiary, Revel Systems, Roomchecking, STAAH Channel Manager, SiteMinder, Squarespace, Stripe, Triptease, Umbraco, Umbraco CMS, Xero, bePOS

O Elina oferece as seguintes opções de suporte:

Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Bate-papo

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