--- description: Avaliações detalhadas do Shelf com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Shelf com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Shelf - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Gestão de Conhecimento](/directory/257/knowledge-management/software) > [Shelf](/software/109661/shelf) # Shelf Canonical: https://www.getapp.com.br/software/109661/shelf Página: 1 / 6\ Próximo: [Próxima página](https://www.getapp.com.br/software/109661/shelf?page=2) > A plataforma de gestão de conhecimento do Shelf ajuda as empresas a prosperarem com respostas sob demanda às perguntas que bloqueiam o sucesso de clientes e funcionários. Premiada pelo Gartner Digital Markets por três trimestres consecutivos no quesito usabilidade geral. > > Conclusão: 106 usuários atribuíram a nota **4.8/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.8/5** | 106 Avaliações | | Praticidade | 4.8/5 | Com base em avaliações gerais | | Suporte ao cliente | 5.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Shelf - **Localização**: Stamford, EUA - **Fundada**: 2015 ## Contexto comercial - **Preço inicial**: US$ 10,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, espanhol, inglês, russo, ucraniano - **Países disponíveis**: Alemanha, Canadá, Dinamarca, Espanha, Estados Unidos, Finlândia, França, Irlanda, Itália, Noruega, Países Baixos, Reino Unido, Suécia, Suíça, Áustria ## Recursos - API - Acompanhamento de atividades - Agentic Task Execution - Alertas por e-mail - Alertas/notificações - Aprendizado de máquina - Armazenamento de documentos - Arquivo morto e retenção - Arrastar e soltar - Automação de documentos - Autonomous Task Execution - Bate-papo ao vivo - Biblioteca de conteúdo - CRM - Campos personalizáveis - Captura de documentos - Catalog Management - Chatbot - Classificação de documentos - Comentários/notas ## Integrações (23 no total) - Box - ClickHelp - Confluence - Contentful - Dropbox - File Requests for Google Drive - Firefox - Five9 - Genesys Cloud CX - Google Chrome - Google Drive - Guru - Helpjuice - Intercom - Kustomer ... e mais 8 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Gestão de Conhecimento](https://www.getapp.com.br/directory/257/knowledge-management/software) ## Categorias relacionadas - [Sistemas de Gestão de Conhecimento](https://www.getapp.com.br/directory/257/knowledge-management/software) - [Sistemas de Gestão de Conteúdo](https://www.getapp.com.br/directory/276/content-management-system-cms/software) - [Software de Gestão de Documentos](https://www.getapp.com.br/directory/284/document-management/software) - [AI Agents for Customer Support](https://www.getapp.com.br/directory/5025/ai-agents-for-customer-support/software) - [Sistemas de Call Center](https://www.getapp.com.br/directory/275/call-center/software) ## Alternativas 1. [Tidio](https://www.getapp.com.br/software/105081/tidio-chat) — 4.7/5 (590 reviews) 2. [Bitrix24](https://www.getapp.com.br/software/90602/bitrix24) — 4.2/5 (1002 reviews) 3. [Echobox](https://www.getapp.com.br/software/2035695/echobox) — 4.7/5 (100 reviews) 4. [Confluence](https://www.getapp.com.br/software/90949/confluence) — 4.5/5 (3715 reviews) 5. [Bloomfire](https://www.getapp.com.br/software/90448/bloomfire) — 4.4/5 (254 reviews) ## Avaliações ### "Shelf for the win\!" — 5.0/5 > **Dale** | *20 de junho de 2019* | Software | Taxa de recomendação: 10.0/10 > > **Vantagens**: Shelf is intuitive, easy to use, and extremely powerful. I appreciate the ease with which I can manage content; both creating new items, and managing current content. > > **Desvantagens**: So far I haven't found a lot to dislike about Shelf. Members of my team were hoping for Boolean search capabilities, but I find that searching with just basic terms brings back all the results I could possibly need. All thanks to the extreme indexing power of Shelf. > > As a proposal manager with a hefty proposal work load, and short deadlines, I need my response content fast. Considering we have over 3,000 content records (and growing daily) there's a lot of information to sift through. Shelf makes this incredibly easy and efficient. Updating current records is super easy, as is adding in new content. And Shelf indexes it all amazingly fast\! ----- ### "Best there is" — 5.0/5 > **Jennifer** | *15 de dezembro de 2024* | Hospitais e Saúde | Taxa de recomendação: 9.0/10 > > **Vantagens**: So much easier to use than other programs > > **Desvantagens**: Really don’t have any complaints everything was to perfect ----- ### "review" — 5.0/5 > **Matias** | *13 de agosto de 2021* | Saúde, bem-estar e condicionamento físico | Taxa de recomendação: 5.0/10 > > **Vantagens**: everything being in one place at once and the subheadings > > **Desvantagens**: not the prettiest to look at and sometimes you can have too may categories > > not too bad ----- ### "Great tool for knowledge sharing tool" — 5.0/5 > **Shun** | *28 de novembro de 2023* | Serviços financeiros | Taxa de recomendação: 9.0/10 > > **Vantagens**: Our primary usage is wiki pages for our call center agents. - The user interface is sophisticated and user-friendly. Our agents gave positive feedback on its simplicity. - Functionality to support agents in finding the right information is also our favorite: Wiki page suggestions through AI and IVR. > > **Desvantagens**: - The search function operates on an exact match basis, leading to no results if users make typos during their searches. - The migration process from our previous knowledge management system demanded more human resources than initially anticipated. > > As an admin user, I want to give a big shoutout to Shelf's onboarding and customer success teams. They've been incredibly helpful. Whenever we reach out with inquiries, they respond promptly and offer valuable suggestions and solutions. Their responsiveness has truly made a positive impact on our experience. ----- ### "Great Knowledge Management Tool" — 4.0/5 > **Brandon** | *28 de novembro de 2023* | Entretenimento | Taxa de recomendação: 8.0/10 > > **Vantagens**: Shelf is a great tool when it comes to our overall knowledge management needs. Since our implementation of Shelf we have seen an increase in advisor engagement and sentiment towards our knowledge management efforts. Shelf has allowed our team to have a single location where our advisors are able to access all the information necessary to help customers when they contact us. My favorite part of Shelf is the announcements option. This has been a game changer for our team and makes it so we can directly communicate with our advisors. We no longer have to deliver information to Team leads and hope this information is delivered correctly to advisors. With announcements we can send communications, attach Gem, set due dates, and require confirmation. I've also been very pleased with Shelf's customer service. They are quick to respond to us when we have issues. Furthermore they have always been receptive to our needs and requests for improvements in the system. > > **Desvantagens**: Our advisors do not like how Shelf was integrated with Zendesk. The window size was an issue for them. They prefer using the website instead. I also wish that Shelf could integrate better with LMS's. We would love to have a one stop shop solution for our Knowledge and Training needs so our advisors didn't have to move between two different sites. > > Overall our experience with Shelf has been positive. They have provided us with a solution to our Knowledge needs. We now have a single source of truth that our advisors can look to when helping customers. Their system is easy to use for both advisors and administrators. We have seen improvements in a number of metrics since the implementation of this tool which I believe Shelf has played a large role in. ----- Página: 1 / 6\ Próximo: [Próxima página](https://www.getapp.com.br/software/109661/shelf?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/109661/shelf) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados