eZee Absolute
Sobre o eZee Absolute
O eZee Absolute é uma plataforma de sistema de gestão de hotéis e propriedades tudo-em-um que ajuda a aumentar a receita, simplificando as operações de hotéis para hotéis de pequeno e médio portes, motéis, pousadas e resorts, entre outros. A solução permite que os usuários gerenciem hotéis em qualquer lugar, deixando todas as operações diárias do hotel e as operações básicas de distribuição de estoque ao alcance dos usuários. Proprietários e funcionários de hotéis podem acompanhar os acontecimentos em suas propriedades, juntamente com várias operações de canais diretamente de um único dispositivo móvel.
O sistema de gestão de hotéis eZee Absolute permite que os usuários:
- Lidem com reservas e alocação de quartos
- Paguem contas
- Acompanhem as trilhas de auditoria
- Gerenciem reservas de sites e canais conectados
- Recebam alertas instantâneos por meio de notificações por push
- Usem a opção de pesquisa universal
- Imprimam recibos, vouchers, cartões GR, etc.
- Gerenciem uma rede de propriedades com troca fácil
- Realizem a suspensão de vendas nos canais
- Atualizem instantaneamente as taxas e o estoque nos canais
- Obtenham informações úteis sobre reservas, receita e ocupação
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Avaliações
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- Setor: Hotelaria
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante Mais de dois anos
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Easy to use, great support
Avaliado em 23/05/2018
Vantagens
eZee has been a simple and affordable solution that is robust enough to offer the precise results and level of management that we at Zostel need. Interestingly, it also includes a range of other valuable features for financial management tracking, with reports that detail all revenue, expense and tax requirements. It has indeed been instrumental in helping us manage a growing hostel chain! support team has been fantastic consultants !
Desvantagens
The mobile app has a long way to go to become handy. Also, the user experience can be worked upon.
Resposta do eZee Technosys
Hi Aditya, Thank you so much for taking your precious time to write about us. It gives us great pleasure to know how our product has helped you streamline your functions. Our team's always striving hard to provide optimum solutions. And the same goes for the app as well. Stay tuned for more updates to our app, which will help you manage your property on-the-go completely. Keep sharing your feedbacks at [email protected]. Regards, Team eZee.
- Setor: Hotelaria
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
EXCELLENT SERVICE ONCE CONNECTED
Avaliado em 30/08/2024
Overall, the support from [sensitive content hidden] and the team was excellent, but the delayed...
Overall, the support from [sensitive content hidden] and the team was excellent, but the delayed accessibility to the support team needs improvement.
Vantagens
Outstanding Support from [sensitive content hidden] and Team on Company Software Issue
I want to extend my heartfelt thanks to [sensitive content hidden] and the entire technical support team for their exceptional assistance in resolving a critical issue with our company software. [sensitive content hidden] expertise and dedication were evident throughout the entire process. She quickly identified the problem and provided clear, actionable solutions that helped us get back on track in no time.
The support from the entire team was nothing short of outstanding. They worked diligently and efficiently, ensuring that every aspect of the issue was addressed and resolved. Their professionalism and commitment to helping us overcome this challenge were truly impressive.
Thank you, [sensitive content hidden], and the whole support team, for your invaluable help. Your efforts have made a significant difference to our operations, and we greatly appreciate it!
Desvantagens
However, I did find that accessing the support team was not as easy as it should be. It took longer than expected to reach them, which caused some delays in resolving our issue. Improving the accessibility of the support team would greatly enhance the overall experience.
Despite this, once I was connected, the service provided was top-notch. I appreciate the efforts of [sensitive content hidden] and the team, and I hope that the company can work on making their support more readily accessible (by providng personal contact numbers)in the future
- Setor: Hotelaria
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Horrible, terrible and a system full of mistakes, error , flaw and poor support team.
Avaliado em 18/02/2022
As a fellow hotelier having worked in the industry for 20 years I would not recommend this terrible...
As a fellow hotelier having worked in the industry for 20 years I would not recommend this terrible PMS/channel manager system to anyone as you will loss money than you can image and your team will be scared to work on it as they do not trust the system at all.
Vantagens
It is all in one software with PMS, chancel manager, booking engine, guest review platform
Desvantagens
The Ezee PMS system is flawed and the hotel will lose more revenue than it gains using this system. Every time the hotel marks the booking as a paid no-show or cancellation, the PMS will report to the OTAs free of cost. This will result in the hotel losing the virtual cards or credit card details for the no-shows + cancellations. In the last three, we lost almost 2200 in no-shows and cancellations using this flawed system. When the same was reported to the software company and escalated to higher levels, I was informed this is a system enhancement and will need to discuss internally. I am 100 % confident all hotels who have used Ezee absolute so far would have lost a lot of money due to this error in the system. The new version is boring and slow and it takes ages to process check and checks out.
My team is very scared to do anything on the system as they fear losing money and we are at a point where we doing everything manually including night audits, posting of payments, and canceling bookings (writing on a book then marking on PMS system. This is how bad the system is.
Every now and then you will receive over bookings during sold out days and your team would have to go through the pain of relocating an angry guest as the system made an error and hotel will receive negative reviews and have to pay extra to relocate the guest.
It is not easy to move the PMS system overnight and we are waiting for the Ezee management to revert to us.
- Setor: Hotelaria
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 1 a 5 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Good software
Avaliado em 09/10/2024
eZee absolute is very easy assecible and have all well featured as compared to other pms like ids,...
eZee absolute is very easy assecible and have all well featured as compared to other pms like ids, one click etc.your customer support is very supportive especially M. sandeep Mishra and Arshad Ahmad.
Vantagens
As the name Indicates it is very to operate
Desvantagens
Nothing is least every thing is good and fine
- Setor: Hotelaria
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de dois anos
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
User-Friendly Interface
Avaliado em 29/07/2024
Numerous reviews highlight the exceptional customer support provided by eZee. Users commend the...
Numerous reviews highlight the exceptional customer support provided by eZee. Users commend the 24/7 support availability, which ensures that any issues or questions are promptly addressed, contributing to a smooth user experience
Vantagens
Many users appreciate eZee Absolute for its intuitive and easy-to-navigate interface, which simplifies training and daily operations. This user-friendliness is particularly beneficial for properties with high staff turnover, ensuring that new employees can quickly become proficient in using the system
Desvantagens
EZee Absolute is praised for its extensive range of features, including front office management, housekeeping, guest profiles, automated night audits, and mobile app support. These features help streamline hotel operations and improve efficiency
Perguntas frequentes sobre o eZee Absolute
Abaixo estão algumas perguntas frequentes sobre o eZee Absolute.P: Que tipo de planos o eZee Absolute oferece?
O eZee Absolute oferece os seguintes planos de pagamento:
- A partir de: US$ 23,86/mês
- Modelo de preços: Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o eZee Absolute?
Os clientes habituais do eZee Absolute são:
Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
P: Em que idioma o eZee Absolute está?
O eZee Absolute está nos seguintes idiomas:
alemão, coreano, espanhol, francês, holandês, indonésio, inglês, português, árabe
P: O eZee Absolute é compatível com dispositivos móveis?
O eZee Absolute é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O eZee Absolute se integra com quais outros aplicativos?
Não temos informações sobre quais integrações o eZee Absolute oferece.
P: Que nível de suporte o eZee Absolute oferece?
O eZee Absolute oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Suporte por telefone, Assistência 24/7, Bate-papo
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