Sobre o Chaport
O Chaport é um software moderno de mensagens ao cliente com bate-papo ao vivo multicanal, chatbots, convites automáticos, base de conhecimento, integrações com Facebook, Viber, Telegram, recursos de bate-papo em grupo e muito mais. Ele é projetado como um mensageiro moderno para tornar a comunicação com os clientes tão fácil e agradável quanto conversar com amigos. Além disso, oferece aplicativos da Web, desktop e móveis para que você possa conversar com os clientes de qualquer dispositivo e local.
Os usuários podem integrar o Chaport com mais de 3.000 aplicativos usando o Zapier (sem necessidade de habilidades de programação) ou API. Outros recursos incluem personalização de aparência, informações detalhadas do visitante, formulário pré-chat, envio de arquivos, respostas salvas, widget de bate-papo multilíngue, relatórios e muito mais.
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Avaliações
Já tem o Chaport?
Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.
- Setor: Design
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Сovers all needs at the best price
Avaliado em 17/08/2021
Vantagens
I liked the most the simplicity and the simultaneous power of this product. Chaport has all features that we wanted to have in our early-stage startup, we don't want the live-chat tool to be too complex. An equally important point is the price. in comparison with competitors, it is the best price on the market
Desvantagens
There were some minor issues like rendering in a custom element, we contacted Chaports's support, and they promised to implement this in the next releases.
- Setor: Publicidade e marketing
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Simple, yet awesome software you must have on your website!
Avaliado em 06/09/2019
What can I say more than that yesterday we installed the Chaport chat on our website and this...
What can I say more than that yesterday we installed the Chaport chat on our website and this morning we got our first lead! What more would one want?
Vantagens
The things I liked the most is the easy of use, GUI is intuitive and you don't need any training for that. Me and my colleagues use Windows and Android app and it's working flawlessly. You have the ability to customize the look of the chat, sounds, and many more. Installation into WordPress is easy with their plugin. And I must say that their customer support is more than you could wish for!
Desvantagens
None. Everything is as explained on the website.
Razões para mudar para o Chaport
Functionalities were very well explained, it is clean, yet rich in features, plus it's perfect for growing teams and to try before you buy.- Setor: Gestão da educação
- Porte da empresa: Profissional autônomo
- Usado Semanal durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 7.0 /10
Simple live chat solution
Avaliado em 20/09/2018
Chaport is a simple live chat solution which has provided my business with a straightforward way to...
Chaport is a simple live chat solution which has provided my business with a straightforward way to communicate with potential customers through my website. Although it could be improved in may ways, with more functionalities, I believe it is a great software if you're only looking to offer your website visitors a chance to communicate with you more quickly and easily. Great for new leads.
Vantagens
The best things about Chaport are:
- Really easy set-up
- Easy to use
- Mobile app to chat with website visitors
- Clean backend platform
- Customisation of chat
- Able to decide when/where to show chat
- Improves visitor engagement
- Customer support responds promptly
Desvantagens
What I don't like about Chatport is:
- Really limited options
- Limited mobile app, not optimised for iPhone X
- No option to include knowledgebase as other live chats do
- Sometimes the conditional logic fails to work
Resposta do Chaport
Thank you for your feedback, Luis! We'll optimize our mobile app for iPhone X soon. As for the functionality, we're constantly adding new features. At the same time, we want to keep the product as simple as possible because the simplicity is one of our main benefits.
- Setor: Construção
- Porte da empresa: 501–1.000 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Great Web Chat Functions
Avaliado em 15/04/2020
We are able to talk to customers right away, solving problems and sending leads to our team faster...
We are able to talk to customers right away, solving problems and sending leads to our team faster than if they had to find our site's contact form.
Vantagens
I love that I can schedule my team's hours. I love that we can save responses and that it has brought us more leads than normal.
Desvantagens
I would like it if any data, like phone, email, name and notes were saved to the email when you email a chat transcript to yourself. Downloading a chat just gives me a text file, and it's useless.
- Setor: E-Learning
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Exactly What I've Been Looking For!!!
Avaliado em 26/05/2021
I got my first chat while I was literally still adjusting the settings. I don't know the exact...
I got my first chat while I was literally still adjusting the settings. I don't know the exact numbers, but it IMMEDIATELY increased my engagement and I actually increased my sales by over 200%, in the first week of using it.
I know that I may be an anomaly, but I am proof that it can happen.
Vantagens
This software/service is a complete "Diamond in the Rough". I have been searching for months for just right fit. The chat-bots that are the most recommended on blog posts and videos are FAR too expensive (at least for someone just starting out) and they all seem to lack something that I need.
And then I found this one. It works PERFECTLY, and gives me everything thing that I need! It actually had MORE than I ever expected. I FULLY plan on scaling up with this product as my business needs also scale up.
Bottom Line: Absolutely Love It!
Desvantagens
So far, I haven't found one thing that I like "the least". I am just starting with it, but I have zero complaints. The only thing that I would change is the ability to adjust where the little bubble shows up on the screen (more than just choosing left or right) - but as far as I know, NOBODY has gotten that far... Maybe they'll be the first... [fingers crossed]
Resposta do Chaport
Thank you for your feedback, Claude! We are happy you like Chaport :) If you want to adjust the position of the chat icon, you can do it using our API: https://docs.chaport.com/api/js/v1/?javascript--cq#appearance. Feel free to contact us at any time if you have any questions.
Perguntas frequentes sobre o Chaport
Abaixo estão algumas perguntas frequentes sobre o Chaport.P: Que tipo de planos o Chaport oferece?
O Chaport oferece os seguintes planos de pagamento:
- A partir de: US$ 19,00/mês
- Modelo de preços: Versão gratuita, Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o Chaport?
Os clientes habituais do Chaport são:
Profissional autônomo, 2–10, 11–50, 51–200, 201–500
P: Em que idioma o Chaport está?
O Chaport está nos seguintes idiomas:
alemão, chinês, chinês tradicional, dinamarquês, eslovaco, esloveno, espanhol, estoniano, finlandês, francês, grego, holandês, húngaro, indonésio, inglês, italiano, japonês, letão, lituano, norueguês, polonês, português, romeno, russo, sueco, sérvio, tcheco, turco, ucraniano, vietnamita
P: O Chaport é compatível com dispositivos móveis?
O Chaport é compatível com os seguintes dispositivos:
Android (celular), iPhone (celular), iPad (tablet)
P: O Chaport se integra com quais outros aplicativos?
O Chaport se integra com os seguintes aplicativos:
Ecwid, Google Analytics 360, HubSpot CRM, Joomla, Meta for Business, Slack, Telegram, Viber, WordPress, Zapier
P: Que nível de suporte o Chaport oferece?
O Chaport oferece as seguintes opções de suporte:
Email/Help Desk, Base de conhecimento, Bate-papo
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