PRIME BPM
PRIME BPM
Sobre o PRIME BPM
PRIME BPM é uma solução de gestão de processos baseada na nuvem que auxilia as empresas no mapeamento, análise, supervisão e melhoria de seus processos. O sistema foi desenvolvido para usuários empresariais e especialistas em processos trabalharem juntos para impulsionar a melhoria completa dos processos dos negócios. O mecanismo integrado de mapeamento de processos do PRIME permite que qualquer pessoa na empresa mapeie processos e capture funções, tarefas, documentos, sistemas, regras comerciais, indicadores-chave de desempenho (KPIs, na sigla em inglês) e requisitos de conformidade para cada processo.
O PRIME vem equipado com metodologias integradas, como mapeamento de fluxo de valor e lean six sigma, ajudando os usuários a realizar análises para determinar os detalhes de valor, tempo, custo e eficiência de cada processo. Além disso, o mecanismo de simulação do PRIME permite que os usuários realizem análises hipotéticas, criem cenários diferentes e entendam o valor de cada cenário antes de implementar qualquer mudança.
Com o módulo de melhoria do PRIME, os usuários podem registrar todos os projetos de melhoria e acompanhá-los desde a aprovação até a conclusão, garantindo que todas as tarefas de melhoria sejam abordadas. As aprovações de processos podem ser executadas em série ou em paralelo e os usuários podem adicionar comentários em mapas, tarefas ou atributos do processo para sugerir as alterações necessárias. O PRIME pode envolver todos os stakeholders para ajudar as organizações a construir uma cultura centrada em processos, com o objetivo de reduzir custos, melhorar a produtividade e aumentar a satisfação do cliente.
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Avaliações
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- Setor: Serviços financeiros
- Porte da empresa: 1.001–5.000 funcionários
- Usado Diariamente durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Very easy to use and great features
Avaliado em 15/04/2020
I am able to determine processes that cost the business and our staff members unnecessary time, and...
I am able to determine processes that cost the business and our staff members unnecessary time, and use the analysis to scope process and system improvements.
Vantagens
I love that you can apply salaries to roles, apply frequency and cycle time attributes to a process map, to then generate the cost analysis for each task in a process. This helps me to distinguish the processes that are inefficient and could be improved, removed or automated with a system solution.
Desvantagens
Is it a web-based software so there are occasions where if you have been working on Prime for a while, there are some lag/save issues.
- Setor: Gestão da educação
- Porte da empresa: 1.001–5.000 funcionários
- Usado Semanal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
London District Catholic School Board
Avaliado em 03/09/2024
Awesome. I love this tool. Although there is a great deal still to learn and unpack but I can't...
Awesome. I love this tool. Although there is a great deal still to learn and unpack but I can't wait to utilize all PRIME has to offer.
Vantagens
Everything is under one umbrella from process mapping to creating and analyzing an improvement.
Desvantagens
It's not really a Con but if I had to pick one it would be the amount of learning that has to be done while navigating the tool.
Resposta do PRIME BPM
Dear Michael,
Thank you so much for your wonderful feedback! We're thrilled to hear that you're enjoying PRIME BPM and finding it to be an all-in-one solution for your process mapping and improvement needs.
We're continuously working to enhance the user experience, and your excitement about exploring more of what PRIME BPM has to offer really energises us.
We appreciate your acknowledgment of the learning curve, and we understand that mastering a new tool can take time. Please know that we’re here to support you every step of the way.
Our customer success team is always available to assist with any questions or guidance you may need as you dive deeper into the platform.
Thank you again for choosing PRIME BPM, we look forward to continuing to support you and your team's success!
Regards,
PRIME BPM Team
- Setor: Organização cívica e social
- Porte da empresa: 1.001–5.000 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 5.0 /10
Good for main purpose but extra features are improvement opportunities
Avaliado em 10/12/2020
There has been regular contact with the organisation, and we have seen improvements in formatting...
There has been regular contact with the organisation, and we have seen improvements in formatting of reports and glitches within the system. As a mapping program used daily it is pleasant to use. Confidence in the product is not there yet as the full service product it is advertised to be.
Vantagens
The main purpose of the software is to map processes using BPMN so as to support clarity in process development and gap analysis. Added on to this are the value assessment calculations that are used for more robust calculations based on time and cost for individual tasks. The program is good and improving with these main tasks.
Desvantagens
In this day and age the user compares functionality of a graphic program to other readily available software such as Microsoft and Adobe offerings, and expects to be able to do all of the same things with objects that are done in those programs. e.g. cut and paste between windows with ease, group objects etc. PRIME is clunky in comparison as a graphic program. If it weren't for the analysis functions, then it would rate poorly as a purely map building software that allows objects to be linked and text to be entered.
Deployment of PRIME as a key resource for staff in our organisation was curtailed by a simple problem - the export of the tasks in the Standard Operating Procedure is not in the same order as the process, rather in the order the tasks are entered in by the person who creates the map. So the SOP export is essentially useless. The PRIME team have not been able to solve this issue, although it has been raised for months. This has been a major set back for our organisation and Team.
Calculations within the analyzer functions are not well explained by the developers, and yet we need to have confidence to present this data to our organisation. Since this is the only feature that sets PRIME apart from a simple graphic design program, then I would have expected a much better engagement on this feature with the professional end user . I have had to run manual calculations and tests to figure out how the analyser functions work and the background assumptions.
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 201–500 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Prime Enables Real Time Mapping with SMEs
Avaliado em 01/11/2023
Customer experience is front of mind and service levels exceed expectations. There is a strong...
Customer experience is front of mind and service levels exceed expectations. There is a strong culture of helping customers to succeed, and regular releases with new functionality based on customer feedback.
Vantagens
Easy to use tools, speed and reliability mean that I can map processes in workshops with subject matter experts (SMEs). This reduces the time it takes to finalise process maps and return to SME for confirmation. The lasso and space tools make it simple to move items and add space for extra tasks, and no more wasting time on formatting and trying to fit processes on one page.
Desvantagens
Draft processes cannot be shared or viewed by users for collaborating - this is only possible by publishing the process through the approval cycle.
Razões para mudar para o PRIME BPM
Prime provided the best value for money and is enabling maturity of our BPM framework and strategy.Resposta do PRIME BPM
Dear Belinda,
We are delighted to hear the PRIME BPM has been instrumental for you during live process mapping workshops. And playing a key role in streamlining both process mapping and the subsequent approval cycle.
Regarding your concern about sharing draft processes, we want to highlight PRIME's robust Approval Cycle feature. It facilitates collaboration before the final publishing stage, allowing stakeholders to review and contribute to processes.
For a deeper dive into the Approval Cycle or any questions on optimising collaboration, feel free to reach out to your dedicated Customer Success Manager (CSM). They're eager to assist you in unlocking PRIME's full potential for your specific needs.
Thank you for choosing PRIME BPM. We're excited to continue supporting the maturity of your BPM framework and strategy. Looking forward to our ongoing partnership and ensuring PRIME exceeds your expectations.
Best Regards,
PRIME BPM Team
- Setor: Administração pública
- Porte da empresa: 501–1.000 funcionários
- Usado Diariamente durante 6 a 12 meses
-
Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Why we love PrimeBPM
Avaliado em 08/11/2023
Well done team for your expertise and hard work! :)
Well done team for your expertise and hard work! :)
Vantagens
We started using PrimeBPM as our main process mapping tool a year ago and we have mapped over 200 internal processes so far. We're seeing the value of having these processes in PrimeBPM as it's very user friendly and PrimeBPM staff are always available to give us a hand and help with additional information, bug fixing or even improving some features to fit our needs as an organisation.
Desvantagens
Not being able to color code tasks in Designer module, it would help us enormously especially while presenting a process map or doing a handover.
Resposta do PRIME BPM
Dear Jelena,
Thank you for taking the time to share your positive experience with PRIME BPM.
We appreciate your recognition of PRIME BPM's user-friendly interface and the continuous support provided by our dedicated staff. Your feedback fuels our commitment to delivering a solution that not only meets but exceeds your organisational needs.
Regarding your feedback on color coding tasks in the Designer module. We're actively working on enhancements, and your input is invaluable.
Additionally, we'd like to highlight that PRIME BPM offers diverse filtering and display options in the Analyser Module, allowing you to tailor the view based on your process information. We encourage you to explore these options or connect with your Customer Success Manager (CSM) to brainstorm your specific requirements.
Thank you for choosing PRIME BPM, and we look forward to continuously supporting your organisational goals.
Best Regards,
PRIME BPM Team
Perguntas frequentes sobre o PRIME BPM
Abaixo estão algumas perguntas frequentes sobre o PRIME BPM.P: Que tipo de planos o PRIME BPM oferece?
O PRIME BPM oferece os seguintes planos de pagamento:
- Modelo de preços: Versão gratuita, Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o PRIME BPM?
Os clientes habituais do PRIME BPM são:
201–500, 501–1.000, 1.001–5.000
P: Em que idioma o PRIME BPM está?
O PRIME BPM está nos seguintes idiomas:
inglês
P: O PRIME BPM é compatível com dispositivos móveis?
O PRIME BPM é compatível com os seguintes dispositivos:
P: O PRIME BPM se integra com quais outros aplicativos?
Não temos informações sobre quais integrações o PRIME BPM oferece.
P: Que nível de suporte o PRIME BPM oferece?
O PRIME BPM oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo
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