--- description: Avaliações detalhadas do Trustpilot com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Trustpilot com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Trustpilot - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Reviews e Avaliações Online](/directory/575/feedback-and-reviews-management/software) > [Trustpilot](/software/113149/trustpilot) # Trustpilot Canonical: https://www.getapp.com.br/software/113149/trustpilot Page: 1 / 49\ Próximo: [Next page](https://www.getapp.com.br/software/113149/trustpilot?page=2) > O Trustpilot é uma plataforma de gerenciamento de avaliações de clientes que ajuda as empresas online a estabelecerem uma marca confiável e a se conectarem com os clientes, coletando avaliações e comentários para melhorarem a experiência do cliente, ampliarem sua presença online, aumentarem conversões e vendas e muito mais. > > Verdict: Rated **4.5/5** by 1202 users. Top-rated for **Probabilidade de recomendação**. ----- ## Quick Stats & Ratings | Metric | Classificação | Detail | | **Geral** | **4.5/5** | 1202 Avaliações | | Praticidade | 4.6/5 | Based on overall reviews | | Suporte ao cliente | 4.2/5 | Based on overall reviews | | Relação qualidade/preço | 4.2/5 | Based on overall reviews | | Recursos | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Trustpilot - **Founded**: 2007 ## Commercial Context - **Preço inicial**: US$ 299,00 - **Modelo de preços**: (Free version available) (Teste grátis) - **Target Audience**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000 - **Deployment & Platforms**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, dinamarquês, espanhol, francês, holandês, inglês, italiano, sueco - **Available Countries**: Alemanha, Austrália, Brasil, Bélgica, Canadá, Dinamarca, Espanha, Estados Unidos, França, Irlanda, Itália, Lituânia, Nova Zelândia, Países Baixos, Reino Unido, Suécia, Suíça, Áustria ## Recursos - API - Alertas/notificações - Análise de dados preditiva - Análise de dados visual - Análise de sentimentos - Análise de tendências - Análise de texto - Banco de dados do cliente - Campos de texto - Coleta de dados de multicanal - Comentários anônimos - Compartilhamento social - Email Reminders - Gerenciamento de SEO - Gerenciamento de comentários - Gerenciamento de comentários negativos - Gestão de campanhas - Gestão de experiência do cliente - Gestão de pesquisas/enquetes - Gestão de respostas ## Integrations (36 total) - Adestra - Adobe Commerce - BigCommerce - Chattermill - Flowbox - Fresh Relevance - Gnatta - Gorgias - Hootsuite - Klaviyo - Mailchimp - Meta for Business - Movable Ink - Nosto - OpenCart ... and 21 more integrations ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Suporte por telefone - Bate-papo ## Category - [Software de Gestão de Reviews e Avaliações Online](https://www.getapp.com.br/directory/575/feedback-and-reviews-management/software) ## Categorias relacionadas - [Software de Gestão de Reviews e Avaliações Online](https://www.getapp.com.br/directory/575/feedback-and-reviews-management/software) - [Software de Experiência do Cliente](https://www.getapp.com.br/directory/601/customer-experience/software) - [Software de Satisfação do Cliente](https://www.getapp.com.br/directory/1029/customer-satisfaction/software) - [Sistemas de Fidelização de Clientes](https://www.getapp.com.br/directory/204/customer-loyalty/software) - [Software de Gestão de Reputação](https://www.getapp.com.br/directory/873/reputation-management/software) ## Alternativas 1. [Typeform](https://www.getapp.com.br/software/91581/typeform) — 4.7/5 (941 reviews) 2. [Zoho CRM](https://www.getapp.com.br/software/9908/zoho-crm) — 4.3/5 (6958 reviews) 3. [SurveyMonkey](https://www.getapp.com.br/software/2371/surveymonkey) — 4.6/5 (10401 reviews) 4. [Jotform](https://www.getapp.com.br/software/10191/jotform-4-0) — 4.7/5 (2747 reviews) 5. [Weave](https://www.getapp.com.br/software/121867/weave) — 4.3/5 (666 reviews) ## Avaliações ### "Decent tool to manage all reviews about my business" — 4.0/5 > **Mai** | *16 de julho de 2024* | Serviços financeiros | Recommendation rating: 7.0/10 > > **Vantagens**: Trustpilot has a very user-friendly UI and UX on their main dashboard. I also really like the UI design choice, for example the stars symbol, they look really pretty > > **Desvantagens**: The tool is not powerful in letting me filter out and know for sure whether the reviewers are authentic people or just bots. ----- ### "Trustpilot is great for reviews\!" — 4.0/5 > **Alexis** | *29 de outubro de 2024* | Gestão da educação | Recommendation rating: 8.0/10 > > **Vantagens**: Trustpilot is great because it gives real reviews from people who have actually used the product or service. It helps you see what others think before you decide to buy or try something. Trustpilot also has ways to spot fake reviews, so you know the feedback you’re reading is more likely to be real. Businesses can respond to reviews too, so they’re held responsible for how they treat customers. For example, a couple of months ago I had a terrible experience with a travel company. I was not having any luck with them. I attempted to post my complaint to BBB, but for some reason they rejected my complaint. I tried again and they said it was a duplicate complaint and rejected it. I came to Trustpilot to let others know of my experience and hopefully hear from someone higher up in the business. Because of Trustpilot, I received a call directly from the company and a full refund. Thank you, Trustpilot\! > > **Desvantagens**: One downside of Trustpilot is that sometimes it can be hard to tell which reviews are real and which might be fake or biased. While the company tries to manage this, some businesses might still get unfair ratings based on a few bad experiences. Also, businesses can sometimes pressure customers to leave positive reviews, which can skew the overall ratings. The volume of reviews can also be overwhelming, making it tough to find the feedback that is most pertinent to your situation. Lastly, there is a delay between the submission of feedback and it being posted to the website. This can take a lengthy amount of time, which can be cumbersome. ----- ### "Trustpilor Reviews Not Always Accurate" — 3.0/5 > **Scott** | *31 de outubro de 2024* | Entretenimento | Recommendation rating: 6.0/10 > > **Vantagens**: It's easy to locate reviews for products and websites on Trustpilot. > > **Desvantagens**: We have discovered that there are too many instances of fake reviews appearing on Trustpilot, especially with regard to "get rich schemes" that appear on Instagram and Tiktok. > > We still look to Trustpilot for reviews of websites we might want to do business with, but we take our research much deeper before acting. We want to be 100% sure we're dealing with legit people. ----- ### "Valid and User Friendly Platform - A Bit Costly for Small Businesses" — 5.0/5 > **Ashley** | *3 de novembro de 2024* | Varejistas | Recommendation rating: 10.0/10 > > **Vantagens**: I love the validity that TrustPilot reviews give for a business. The implementation of the connection between our woocommerce site and TrustPilot was seemless. The dashboard for managing reviews is also super user friendly. > > **Desvantagens**: The cost for TrustPilot for a small business is our biggest painpoint. We would love to be able to utilize the "full suite" of options but it is a bit too steep for our budget at this time. > > Overall it has been amazing and we love utilizing TrustPilot for our post order verified reviews. ----- ### "Trustpilot is good for what it’s worth" — 5.0/5 > **Will** | *7 de março de 2025* | Hardware | Recommendation rating: 8.0/10 > > **Vantagens**: Great place for reviews and easy website widgets. > > **Desvantagens**: Many fake reviews that can lose trust with customers. ----- Page: 1 / 49\ Próximo: [Next page](https://www.getapp.com.br/software/113149/trustpilot?page=2) ## Links - [View on GetApp](https://www.getapp.com.br/software/113149/trustpilot) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data