6Storage

Our favourite thing is the automation. Once we have signed a customer up which in it's self is very easy 6storage takes over and emails and SMS messages our customers invoices / notifications / receipts and any most importantly stays on their cases when they go past due date. All of this is done without our input. Payments are taken automatically if the customer has signed up to auto pay. We like how easy it is to process lease agreements and manage customers accounts. We must also say that the service from the support team is excellent. They have never ending patience and will always try and help and resolve the users problems. This service is on hand 24/7 and we used it extensively during our first year and during set up.

Nothing can be perfect but they do try and work on suggestions. One of my few gripes is that the SMS messages are not truly two way. At present I can SMS message customers direct from 6Storage and that message is held in a conversation thread for that customer but if a customer replies it is diverted to my mobile phone and I have to work out who sent the message. This isn't then stored on their conversation thread in 6Storage. We wish for 6Storage to be integrated better into Xero accounting software but it is a simple procedure to download a spreadsheet and upload it into Xero for accounting purposes. This is a small price to pay for an otherwise excellent tool.

6 Storage is an automated software that allows renters the ability to select the rental unit, set up their own accounts and pay all in one session. It automatically gives them a discount (set by the admin) if they select semi-annually or annually.

A lease is created for each renter and requires a signature, which can be signed on the renter's phone. After a tenant moves out, the unit automatically becomes available for rent. The Site Map is clear and easy to see if a unit is available, rented, or pulled out of service. Past due accounts turn red. Invoice, receipt emails are sent automatically making the entire system easy for keeping track of all renters."Pro-Rated" payment on the first month is another great feature that allows the admin to set up all rent due on the first of the month.

As an admin working with software companies, it is critical to have support. I have been working in the website business for 20 years and have never had the quality of service that I get from 6 Storage.

From the beginning, I was assigned to [SENSITIVE CONTENT HIDDEN] as my Client Relations Manager. He has been amazing. Every time I have had an issue I just call him and he not only explains how to do what I need done but takes care of it for me. He has made personal calls to me to check up on how things are going and offers suggestions to make things work smoother. I have really appreciated his care and concern for my success as I manage [SENSITIVE CONTENT HIDDEN] for [SENSITIVE CONTENT HIDDEN], the owner of the business.

6 Storage is still developing the software. It does not currently offer a simple "Refund" button that returns funds to the renter. Refunds can be given in the software but the funds needs to be manually returned either by check or through the payment gateway that is used. 6 Storage is working on that feature.

In the U.S., Paypal is the most commonly used payment gateway. 6 Storage does not offer Paypal as of yet. They are working on adding a company that offers multiple gateways. This will be appreciated.