Treatwell

A minha em geral é boa.

Treatwell is a great way of giving me an online presence, which is where most people look for services.
My line manager is brilliant & super efficient & helpful.
The old pricing structure works much better for me so had I looked into it later I would probably not sign up under the new pricing.

We find that many clients forget to book a patch test, advice from our Treatwell rep means we have minimised no shows or disappointed clients just with a few simple edits

The more and more I keep using treatwell the more and more I get frustrated. Bearing in mind salons are their main source of income which would make you think they would listen to you, help you. Nooooo all they care about is getting their money. I will definitely look at moving to Fresha who are partner orientated and not money orientated. I was told by 5 different members of staff that clients can’t leave a review after a 1 month period. A client then leaves a review after 3 months, I contact the review team to tell them this is not fair because if someone is really unhappy they wouldn’t wait for 3 months and why would you allow it. He said they policy has always been the same. Honestly the team definitely need some training as they don’t know what they’re doing. The give false information on many different occasions as I’ve witnessed this. They Always side with the clients and they said that this is their policy. Clients can write whatever they like ( a client threatened us ) and this was allowed. There’s definitely no regulations as no one takes it seriously. Treatwell should not be allowed to be run like this, it’s damaging businesses!