HelpDesk
HelpDesk
Sobre o HelpDesk
O HelpDesk é um sistema de emissão de tíquetes fácil de usar para gerenciar a comunicação com clientes. Ele permite que você armazene todas as mensagens e acompanhe seu status em um só lugar. O programa está repleto de funcionalidades que permitem uma colaboração eficaz. Converter mensagens em tíquetes gerenciáveis é uma maneira de economizar o tempo dos agentes de suporte e impulsionar sua produtividade. Os clientes podem entrar em contato com você por meio do canal preferencial deles.
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Alternativas
Zoho Desk
JIRA Service Management
Kayako
LiveChat
Avaliações
Já tem o HelpDesk?
Ajude os compradores de software! As avaliações de programas ajudam outras pessoas a tomarem melhores decisões.
- Setor: Publicidade e marketing
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
Umas leves travadas no sistema
Avaliado em 23/03/2023
Vantagens
É um sistema fácil de usar e aprender, comecei a usar a uns 6 meses e tem facilitado muito no dia a dia
Desvantagens
Percebo que de vez enquando acontece umas travadas, nao é algo muito frequente porém as vezes acontece
Resposta do Text
Hello!
Thank you for your feedback.
We're glad to hear that you find our system easy to use and that it has made your daily tasks simpler over the past six months.
Your experience is important to us, and we’re committed to making sure the system runs smoothly for you. If you ever encounter any issues or have suggestions, please don't hesitate to reach out.
- Setor: Design
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Avaliação gratuita
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Fonte da avaliação
Classificação geral
- Praticidade
- Probabilidade de recomendação 10.0 /10
Efficient and Easy to use!
Avaliado em 30/01/2021
I love how it makes our tasks easier and we're excited to discover more of its other features that...
I love how it makes our tasks easier and we're excited to discover more of its other features that we can use in our other lines of business. :)
Vantagens
What I liked the most about HelpDesk is that it gives us the convenience of being able to work on our tickets on an organized page, thus saving a lot of time. It's simple and so easy to use. The internal note feature ensures that everyone in the team is on the same page, resulting in a great client experience.
Desvantagens
I'm still in the process of getting to know more about HelpDesk but I'm already loving it.
- Setor: Varejistas
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante Mais de um ano
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Probabilidade de recomendação 10.0 /10
Enjoying Help Desk!
Avaliado em 07/10/2024
HelpDesk has made our response time and accuracy much better when helping customers. Before, we...
HelpDesk has made our response time and accuracy much better when helping customers. Before, we were missing emails in our inbox and customers were not being responded to. Now we have happier customers and less customer emails that are missed!
Vantagens
I love that it makes it easier for our customers to reach out to us after hours and keep track of requests.
This keeps our company email inbox low as everything goes to HelpDesk!
Desvantagens
I do not like when we have blocked a spam email from sending us HelpDesk tickets, and they still come through. We request to block the email again, and the system tells us they are already blocked.
Alternativas consideradas
ChatBotRazões para mudar para o HelpDesk
It was easier for us than creating a Bot that could answer every single thing that a customer asked. At the time AI chat was new, and not something we were thinking of using!Resposta do Text
Hello Blair!
Thank you for taking the time to share your experience with HelpDesk!
We're thrilled to hear that it has helped improve your response times and reduce the clutter in your inbox, all while making your customers happier. It's great to know that HelpDesk has become such a valuable tool for your team.
We also appreciate your feedback about spam email blocking. We're constantly working to improve our system, and your input is invaluable in helping us make it better.
Thank you again for choosing HelpDesk, we’re glad it fits your needs.
If you ever have any questions or additional feedback, please don't hesitate to reach out. We're here to help.
Best regards,
HelpDesk Team
- Setor: Telecomunicações
- Porte da empresa: 2–10 funcionários
- Usado Mensal durante 6 a 12 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 0.0 /10
Awful Service
Avaliado em 19/01/2024
Awful. I would not recommend them to anyone. RUN AWAY
Awful. I would not recommend them to anyone. RUN AWAY
Vantagens
Nothing. There was not a single thing that I enjoyed.
Desvantagens
We didn't use the service and forgot it was active. I went to cancel it and it had charged me yesterday even though we have not been using it. The support agent would not refund any of it. At all. Absolute scam.
Resposta do Text
Hello James,
We understand your frustration and regret that your experience with our service was disappointing. Our support team reviewed your request, but unfortunately, it didn’t qualify for a refund according to our policy.
We hope to serve you better in the future. Thank you for your feedback.
- Setor: Hospitais e Saúde
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante 1 a 5 meses
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Fonte da avaliação
Classificação geral
- Relação qualidade/preço
- Praticidade
- Suporte ao cliente
- Probabilidade de recomendação 10.0 /10
HelpDesk Over All Performance
Avaliado em 12/11/2024
The HelpDesk system is designed to be user-friendly.
The HelpDesk system is designed to be user-friendly.
Vantagens
From my perspective, I consider HelpDesk as a state-of-the-art tool that effectively performs multitasking functions with the objective of resolving and addressing the concerns of patients, agents, and other service providers connected to the system, thereby fulfilling the needs of all stakeholders involved.
Desvantagens
As this is my first experience utilizing the HelpDesk system, I find myself somewhat overwhelmed by the multitude of tools available for addressing issues and connecting with patients and other service providers. However, I understand that with expertise and familiarity with the system, it becomes significantly easier to resolve problems effectively.
Resposta do Text
Hello John!
Thank you for taking the time to share your detailed review of HelpDesk.
We’re thrilled to hear that you consider it a state-of-the-art tool for multitasking and meeting the needs of various stakeholders.
We understand that starting with a new system can feel overwhelming due to the wide range of features, but we’re confident that as you continue to explore, it will become second nature.
We’re here to make sure you feel supported every step of the way. Your feedback is invaluable as it helps us improve and guide users like you through a smooth experience.
Thanks again for your thoughtful comments.
Best regards,
HelpDesk Team
Perguntas frequentes sobre o HelpDesk
Abaixo estão algumas perguntas frequentes sobre o HelpDesk.P: Que tipo de planos o HelpDesk oferece?
O HelpDesk oferece os seguintes planos de pagamento:
- A partir de: US$ 29,00/mês
- Modelo de preços: Assinatura
- Avaliação gratuita: Disponível
P: Quem costuma usar o HelpDesk?
Os clientes habituais do HelpDesk são:
Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
P: Em que idioma o HelpDesk está?
O HelpDesk está nos seguintes idiomas:
inglês
P: O HelpDesk é compatível com dispositivos móveis?
O HelpDesk é compatível com os seguintes dispositivos:
P: O HelpDesk se integra com quais outros aplicativos?
O HelpDesk se integra com os seguintes aplicativos:
Chatbot, GitHub, HubSpot CRM, Jira, LiveChat, OpenWidget, Shopify, Slack, Webflow, WordPress, Zapier
P: Que nível de suporte o HelpDesk oferece?
O HelpDesk oferece as seguintes opções de suporte:
Email/Help Desk, FAQs/Fórum, Base de conhecimento, Suporte por telefone, Assistência 24/7, Bate-papo
Categorias relacionadas
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