--- description: Avaliações detalhadas do HubSpot Service Hub com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o HubSpot Service Hub com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HubSpot Service Hub - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Atendimento ao Cliente](/directory/231/customer-service/software) > [HubSpot Service Hub](/software/119575/hubspot-service-hub) # HubSpot Service Hub Canonical: https://www.getapp.com.br/software/119575/hubspot-service-hub Página: 1 / 9\ Próximo: [Próxima página](https://www.getapp.com.br/software/119575/hubspot-service-hub?page=2) > O HubSpot Service Hub é uma plataforma de atendimento ao cliente baseada na nuvem com o objetivo de simplificar processos de gestão de consultas de clientes e melhorar o relacionamento com o cliente. Ele permite que os usuários se conectem com os clientes por meio de bate-papo ao vivo, comunicações individuais com clientes, bots de conversação etc. > > Conclusão: 193 usuários atribuíram a nota **4.4/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.4/5** | 193 Avaliações | | Praticidade | 4.4/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.5/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.2/5 | Com base em avaliações gerais | | Recursos | 4.1/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 80% | (8/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: HubSpot - **Localização**: Cambridge, EUA - **Fundada**: 2012 ## Contexto comercial - **Preço inicial**: US$ 15,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: alemão, chinês, chinês tradicional, coreano, dinamarquês, espanhol, finlandês, francês, holandês, inglês, italiano, japonês, norueguês, polonês, português, sueco, tailandês - **Países disponíveis**: Alemanha, Austrália, Brasil, Bélgica, Canadá, Dinamarca, Espanha, Estados Unidos, Filipinas, Finlândia, França, Hong Kong, RAE da China, Irlanda, Japão, Malásia, México, Noruega, Nova Zelândia, Países Baixos, Reino Unido e mais 5 ## Recursos - AI Copilot - API - Acesso para Celular - Alertas da conta - Alertas/notificações - Alerts/Escalation - Análise de dados - Armazenamento de documentos - Automação de marketing - Autoresponders - Ações ativadas por eventos - Banco de dados de contatos - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - CRM - Campos personalizáveis ## Integrações (97 no total) - 360NRS - Accelo - Actionstep - AdRoll - AdStage - AgencyAnalytics - Airtable - Aloware - Ambassify - Asana - Aysling - Bedrock Data - BigTime - BrightTALK Central - BuiltWith ... e mais 82 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) ## Categorias relacionadas - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) - [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software) - [Software de Sucesso do Cliente](https://www.getapp.com.br/directory/959/customer-success/software) - [Sistemas de Gestão de Conhecimento](https://www.getapp.com.br/directory/257/knowledge-management/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4094 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.com.br/software/90378/salesforce) — 4.4/5 (18812 reviews) 3. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1789 reviews) 4. [LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1728 reviews) 5. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3487 reviews) ## Avaliações ### "Best Service Hub to use" — 5.0/5 > **Pedro** | *9 de outubro de 2023* | Serviços financeiros | Taxa de recomendação: 10.0/10 > > **Vantagens**: - Ticket management -\> Being able to assign tickets to random support owners is awesome- Pipeline management -\> The hability to create deals inside different pipelines according to diferent actions and needs- Inbox management -\> Managing multiple inboxes per country- Workflows between all the objects (Tickets, deals, contacts, companies) > > **Desvantagens**: - Pay per seat instead of pay per team. As we get more and more members, it can be a bit pricy ----- ### "Clean UI and easy to use support management" — 5.0/5 > **Nabil** | *14 de dezembro de 2024* | Publicidade e marketing | Taxa de recomendação: 9.0/10 > > **Vantagens**: Fits in incredibly well with the rest of the HubSpot tech stack (which we also use). Lots of customizability to fit our business' support requirements. Chose between Zendesk, this gave us more features (e.g. unlimited web-to-ticket forms - which Zendesk said they did, but then said no after we'd signed up). > > **Desvantagens**: Not much to dislike, if you're part of the HubSpot ecosystem, this will be easy to use for you\! > > Great tool with plenty of customizations available - have been using it for support tickets for several years now ----- ### "HubSpot Service Hub is not a mature product - Stay away if you can" — 2.0/5 > **Sergio** | *25 de janeiro de 2023* | Fabricação elétrica/eletrônica | Taxa de recomendação: 0.0/10 > > **Vantagens**: I like that it is connected with the CRM (which we use for sales and martketing). This is the main reason why we looked into it in the first place. > > **Desvantagens**: The Customer Portal that my customers see is very poor quality compared to similar tools. The interface is not customizable at all. You cannot even let the customer see in the overview of the tickets who is servicing his/her requests. I have found multiple bugs and I was told "We know. We do not have a timeline to fix this". Customers cannot even embed a picture in a message. The list could go on and on. > > I am extremely disappointed. ----- ### "The best CRM product we used." — 5.0/5 > **Hailey** | *16 de agosto de 2023* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: I love using ServiceHub to support my clients because it allows us to see the service at all levels: grainy and in the weeds as we work on each ticket for the client, then also at high altitude. 30,000 feet as we collect reports of the overall support experience. Of our customers. Additional features like feedback surveys are essential for measuring business success. I use Hubspot to manage requests and communicate via chatbots and I am very impressed with the platform. The interface is intuitive and user-friendly, making it easy to navigate and get things done quickly. > > **Desvantagens**: Frustrated when there is only one ticket holder or it is difficult to assign collaborators. Sometimes some people have to work on several projects and it is difficult to know who is doing what. > > I like how the product organization allows the attachment of offers. This keeps the record clean. I appreciate the possibility that everyone can see the ticketing area as well, instead of keeping it isolated to one person. The ticketing system is excellent, allowing me to prioritize and manage customer requests efficiently. The chatbot functionality is also useful – I can customize it to suit my business needs. Integration with other Hubspot tools like email makes it a pretty complete solution. Overall easy to use, has the features we needed, and most importantly is easy to customize to enable solid reporting. ----- ### "HubSpot Service Hub, a good tool for a high-quality customer support." — 5.0/5 > **Thierno Ousmane** | *3 de setembro de 2022* | Bancos | Taxa de recomendação: 9.0/10 > > **Vantagens**: To start, It is important to know what is HubSpot Service Hub. It is an all-in-one software kind of type, that gives companies (mostly small and medium ones) the ability to run good and fast customer service. The ergonomy of the website is well-done giving us good and fluid navigation pleasure. The things that I like the most about this software are : - The Tickets function transmits all the queries of our customers concerning issues that they may face. Each ticket opened by a customer contains a number, the customer’s name, the date of its emission, the last time that the customer has been replied to, and the priority given to the case rated from low to high. This is to prioritize the cases; - The Feedback surveys function is a survey tool to enable our customers to rate us by giving their feedback. This helps us to improve our services. - The one-support inbox ability is a very efficient system when it to comes to gathering all the messages coming from different platforms; it can be from Facebook, Twitter, or emails. It is a message channeling system. - The automation system is a point that anyone should notice when using this product: From sending surveys to customers automatically once a ticket is closed, to guiding the same customers through the Chatflows function, with chat automation without us having to be online. This automation (like any other one for that matter) needs to be set in advance though. > > **Desvantagens**: - The ticket system still needs some improvements. It would be better to add a time tracking, from a ticket being opened till it closed. It would give the sum up of the time used to close a case. This would help us for internal metrics purposes. - Updates must be done to better optimize the search bar and fix some small bugs. > > Overall, HubSpot Service Hub is a good tool to take care of our clients and keep them. We combine taking charge of their queries and asking what could be improved in our business through the Feedback surveys function. Beyond the small and medium businesses (which once again are the most to use it), more and more big companies are using this product such as BBC, Suziki, or Airstream. So, it is a very promising product to watch. If the required update is done over time, it has the all chances to thrive in the market. ----- Página: 1 / 9\ Próximo: [Próxima página](https://www.getapp.com.br/software/119575/hubspot-service-hub?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/119575/hubspot-service-hub) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados