--- description: Avaliações detalhadas do Document360 com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Document360 com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Document360 - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Base de Conhecimento](/directory/2823/knowledge-base/software) > [Document360](/software/120723/document360) # Document360 Canonical: https://www.getapp.com.br/software/120723/document360 Página: 1 / 13\ Próximo: [Próxima página](https://www.getapp.com.br/software/120723/document360?page=2) > O Document360 é uma plataforma de base de conhecimento com tecnologia de IA que permite aos usuários criar e publicar bases de conhecimento de autoatendimento, manuais de produtos e documentos de APIs usando recursos de documentação, categorização, edição e branding, como suporte a markdown, gestão e reversão de versões, entre outros. > > Conclusão: 292 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 292 Avaliações | | Praticidade | 4.7/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.8/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Kovai Limited - **Localização**: Sidcup, EUA - **Fundada**: 2017 ## Contexto comercial - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Linux (desktop), Chromebook (desktop) - **Idiomas**: espanhol, francês, inglês, português - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 208 ## Recursos - API - Acompanhamento de atividades - Alertas por e-mail - Alertas/notificações - Armazenamento de documentos - Arrastar e soltar - Biblioteca de conteúdo - Campos personalizáveis - Catalog Management - Comentários/notas - Discussions/Forums - Editor de WYSIWYG - Editor de arrastar e soltar - Editor de rich text - Edição de texto - Ferramentas de colaboração - Fóruns online - Gerenciamento de SEO - Gerenciamento de comentários - Gerenciamento de documentos ## Integrações (18 no total) - Chrome Enterprise - Crowdin - Disqus - Drift - Elsevier Pure - Google Analytics - Google Tag Manager - Hotjar - Intercom - Microsoft Excel - Microsoft Teams - Mixpanel - My Telescope - Segment - Slack ... e mais 3 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Software de Base de Conhecimento](https://www.getapp.com.br/directory/2823/knowledge-base/software) ## Alternativas 1. 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[Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4090 reviews) ## Avaliações ### "Document360 Product Review" — 4.0/5 > **RAJARAMAN** | *8 de agosto de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 9.0/10 > > **Vantagens**: I like most about Document360 is how well it balances structured content management with a clean, distraction-free editing experience. > > **Desvantagens**: With very large articles containing lots of media, the live preview can feel a bit slow to load or refresh. > > My overall experience with Document360 as a technical writer has been very positive, especially for managing large, structured knowledge bases. The Version history, draft/publish states, and contributor roles help keep the workflow clean when multiple writers are working in the same space. ----- ### "Easy Knowledge Sharing with Document360" — 5.0/5 > **Punit** | *7 de outubro de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: I liked that Document360 makes it very easy to create, organize, and share knowledge in one place. Finding information is quick, and it helps me work faster without wasting time searching for answers. > > **Desvantagens**: I didn’t like that sometimes the interface feels a bit complicated at first, and it can take time to learn all the features. I wish it was simpler and more intuitive. > > My experience with Document360 has been good. It helps me create and share information easily, keeps everything organized, and makes finding things quick. It takes a little time to learn all the features, but overall it makes my work much easier. ----- ### "Overall decent product" — 3.0/5 > **Sam** | *28 de agosto de 2025* | Publicidade e marketing | Taxa de recomendação: 5.0/10 > > **Vantagens**: Clear menu layout, very good support function and most functions simple to use. Able to easily move between projects and connect easily to own website through URL mapping and search functions > > **Desvantagens**: The formatting of articles can be very temperamental and tricky to get right - takes some trial and error > > Customer services and support are very good - page creation and formatting can be difficult but overall I would recommend the product as a potential platofmr to use for FAQ sections and support pages. ----- ### "Doc 360 Review from an Admin" — 5.0/5 > **Alison** | *25 de setembro de 2025* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: Easy to add content, create content, and make it look appealing. Easy for readers to find their way around. Great search functionality. It has helped our team with defining processes for the business and being able to refer back to them when people are stuck. > > **Desvantagens**: There is nothing bad to say about Document360 - its a great tool and one we couldn't do without now. > > Great tool but even better is their customer service - they are so responsive to questions and very helpful. A rare thing in these times. ----- ### "Reduced Queries & Improved Collaboration for Complex B2B SaaS Products" — 5.0/5 > **Naman** | *28 de agosto de 2025* | Rádio e televisão | Taxa de recomendação: 9.0/10 > > **Vantagens**: At Amagi, we have multiple PMs working on complex B2B SaaS products. With Document360, we’ve been able to reduce internal and external queries significantly, since customers and teams can self-serve with the knowledge base. The search functionality is extremely reliable, even for technical product details. Page creation, categorization, and version control make it easy for multiple PMs and engineers to collaborate on documentation without stepping on each other’s toes. > > **Desvantagens**: Some customization limitations exist — especially around workflows that are unique to technical B2B products. The admin panel, while powerful, can feel slightly overwhelming for new users when onboarding. Pricing can also become steep as more teams get added. > > Overall, Document360 has made documentation much more efficient for Amagi, directly reducing the number of queries from both customers and internal teams. This has freed up PM time to focus on strategy rather than repetitive explanations. It’s been a reliable knowledge management platform for scaling technical documentation, balancing ease of use with advanced collaboration features. While we’d like faster support responses and even deeper customization, the ROI has been clear in fewer support queries and smoother team workflows. ----- Página: 1 / 13\ Próximo: [Próxima página](https://www.getapp.com.br/software/120723/document360?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/120723/document360) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados