UXCam

That it shows me exactly what went wrong instead of having to figure it out with data points

That very very seldomly I can't access the video even though the user session shows it has benn uploaded.

UxCam provides instant insight into customer behavior in the app. With the help of this tool, we were able to identify numerous bugs and points of user confusion. Our users are older adults who often engage with technology in unpredictable ways which they have difficulty articulating. This "big-brother spying eye" allows us to see what users are actually doing vs what they say they are doing, augmenting user testing and high-level analytics. Absolutely indispensable.

The most interesting longer sessions often don't get recorded, or get delayed. That's very unfortunate.

UXCam had me at the Sankey diagram: a concise picture of how users flow through an interface. Nothing compares to the the real-time feel playing back user sessions, seeing gestures while looking at our logged events scrolling through the timeline.

In one case we found a bug in our code where a hidden view was blocking user gestures on another view. For that bug alone, UXCam paid back our year's subscription.

The manual setup for Carthage was pretty easy. Support for tracking down issues was fast and personal to the point of suggesting which line of our example code to fix.

We did experience a performance hit when we requested high resolution screen recording. But, toggling to low resolution on the dashboard immediately fixed the problem -- no update needed!

Would be nice to have a bit more control in setting up milestone events (such as Touch, Talk, Type) and which view controllers to ignore for the a more concise Sankey diagram.