--- description: Avaliações detalhadas do Gorgias com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Gorgias com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Gorgias - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Help Desk](/directory/287/help-desk-ticketing/software) > [Gorgias](/software/124359/gorgias) # Gorgias Canonical: https://www.getapp.com.br/software/124359/gorgias Página: 1 / 7\ Próximo: [Próxima página](https://www.getapp.com.br/software/124359/gorgias?page=2) > O Gorgias é um helpdesk de atendimento e suporte ao cliente e bate-papo ao vivo tudo-em-um para lojas Shopify, Magento e BigCommerce, que oferece ferramentas como integração de e-mail, respostas automáticas, gestão de tíquetes, rastreamento de histórico de clientes e atribuição de solicitações, entre outros, para ajudar no atendimento ao cliente. > > Conclusão: 134 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 134 Avaliações | | Praticidade | 4.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.5/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.4/5 | Com base em avaliações gerais | | Recursos | 4.5/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Gorgias - **Fundada**: 2015 ## Contexto comercial - **Preço inicial**: US$ 60,00 - **Modelo de preços**: (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular) - **Idiomas**: inglês - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 208 ## Recursos - API - Acesso para Celular - Alerts/Escalation - Autoresponders - Banco de dados do cliente - Bate-papo ao vivo - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo proativo - Bate-papo/Mensagens instantâneas - Compartilhamento de arquivos - Comunicados por lote - Comunicação multicanal - Controle de qualidade - Formulário offline - Gerenciamento de comentários - Gerenciamento de contatos - Gerenciamento de e-mails - Gerenciamento de tickets de suporte - Gestão de call centers ## Integrações (75 no total) - 29 Next - Ada - Adobe Commerce - AfterShip - Aircall - Alloy - Answerbase - Attentive - BigCommerce - Bigblue App - Bloomreach - CallHippo - Certainly - ChannelReply - Chatdesk Teams ... e mais 60 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) ## Categorias relacionadas - [Sistemas de Help Desk](https://www.getapp.com.br/directory/287/help-desk-ticketing/software) - [Sistemas de Atendimento ao Cliente](https://www.getapp.com.br/directory/231/customer-service/software) - [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software) - [Sistemas de Gestão de Reclamações](https://www.getapp.com.br/directory/841/complaint-management/software) - [Software de Gestão de Comunicação com o Cliente](https://www.getapp.com.br/directory/1139/customer-communications-management/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4076 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.com.br/software/90378/salesforce) — 4.4/5 (18770 reviews) 3. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1755 reviews) 4. [LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1717 reviews) 5. [Freshdesk](https://www.getapp.com.br/software/10317/freshdesk) — 4.5/5 (3411 reviews) ## Avaliações ### "Ideal Customer Experience Platform" — 5.0/5 > **Sai** | *5 de julho de 2023* | Internet | Taxa de recomendação: 9.0/10 > > **Vantagens**: Gorgias is a great CX platform for brands to use to help with support, live chat, and ticket management process\! I highly recommend using Gorgias for all those support projects > > **Desvantagens**: More integrations and flows with ESPs and CDPs would make communication streamlined across platforms > > Highly recommend using Gorgias, it’s been productive and effective for CX and suppor ----- ### "Great Product\!" — 4.0/5 > **Michael** | *5 de março de 2021* | Varejistas | Taxa de recomendação: 8.0/10 > > **Vantagens**: I love how easy it is to use. It has saved us so much time in replying to emails and tracking our internal records. > > **Desvantagens**: I still struggle to understand Chat and reporting. I feel like there's a lot of potential in both, but eager to better understand how we can best utilize Gorgias. > > The overall experience has been fantastic\! Our team is so glad we found Gorgias. It has impacted our team's time in a very psositive way and customers have been very pleased with how quickly we are able to reply to them. Very straight forward. ----- ### "Efficient and Powerful for E-commerce, But Complex and Pricey for Smaller Businesses" — 3.0/5 > **Jared** | *4 de fevereiro de 2025* | Roupa e moda | Taxa de recomendação: 5.0/10 > > **Vantagens**: It offers powerful automation tools, including rule-based responses and AI-driven suggestions, which help reduce response times. > > **Desvantagens**: Gorgias' pricing structure can be expensive, particularly for smaller businesses or those with fewer customer service agents. The cost increases as you add more agents or features. > > It's a solid choice for businesses that need to manage a high volume of customer inquiries efficiently, though it's not always the easiest or most affordable option for smaller operations. ----- ### "Very helpful for staying organized and consistent" — 4.0/5 > **Maria** | *10 de março de 2021* | Serviços ao consumidor | Taxa de recomendação: 9.0/10 > > **Vantagens**: The company's engagement with it's users. There's also a lot of helpful features that will optimize the customer service provided to our clients > > **Desvantagens**: There's a lot of updates and it tends to interrupt the workflow sometimes. On boarding was slower than what we had been told also. > > Before we migrated to this platform, it would take almost 72 hours to respond to customer queries, but with this software, we cut that time down to just around 30 minutes on average within a few days after migration. ----- ### "Totally changed our customer service" — 5.0/5 > **Claire** | *9 de março de 2021* | Varejistas | Taxa de recomendação: 10.0/10 > > **Vantagens**: I love how easy it is to treat our customer service team on this tool - the macro's make it easy to keep brand tone. It was helpful when we have a couple of other people within the company jumping in to help out with the customer service team to keep ontop of things as they can be allocated out. The onboarding and support provided by all the team were incredible\! > > **Desvantagens**: It can be a little clunky at points, I see a lot of issues online about downtime - although I think as we are in the UK we don't really see this with timezones. It would be good to have a few more 'zendesk' features on there like priority rankings just as when things get escalated to a manager it can be lost in a pool of issues. > > I love working with the team at Gorgias and their product\! The number of developments I have seen since moving to them 7+ months ago is crazy\! ----- Página: 1 / 7\ Próximo: [Próxima página](https://www.getapp.com.br/software/124359/gorgias?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/124359/gorgias) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados