--- description: Avaliações detalhadas do CTM com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o CTM com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CTM - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Telefonia](/directory/294/telephony/software) > [CTM](/software/127363/calltrackingmetrics) # CTM Canonical: https://www.getapp.com.br/software/127363/calltrackingmetrics Página: 1 / 8\ Próximo: [Próxima página](https://www.getapp.com.br/software/127363/calltrackingmetrics?page=2) > A CallTrackingMetrics é a atribuição de marketing, inteligência de conversação e a solução de centrais de atendimento. Capture a jornada completa do cliente junto às equipes. Acompanhe todas as suas conversas por intermédio de ligações, textos, preenchimentos de formulários e bate-papos em uma única plataforma. > > Conclusão: 158 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 158 Avaliações | | Praticidade | 4.5/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: CallTrackingMetrics - **Localização**: Severna Park, EUA - **Fundada**: 2010 ## Contexto comercial - **Preço inicial**: US$ 79,00 - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Albânia, Alemanha, Angola, Antígua e Barbuda, Argentina, Argélia, Austrália, Azerbaijão, Bahamas, Barbados, Belize, Benin, Bielorrússia, Bolívia, Botsuana, Brasil, Bulgária, Burquina Faso, Burundi, Butão e mais 123 ## Recursos - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de campanhas - Agendamento de ligações - Agendamento de retorno de chamada - Alertas/notificações - Alerts/Escalation - Análise de dados de campanhas - Análise de dados preditiva - Análise de reconhecimento de voz - Arquivo morto e retenção - Atribuição de múltitoque - Atribuição de solicitações - Atribuição entre canais - Automatic Outbound Dialer - Autoresponders - Ações ativadas por eventos - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas ## Integrações (65 no total) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Cloudflare - Dazos CRM - Dialogflow - Drift - Dynamics 365 - ElevenLabs - Facebook Business Suite - Freshpaint ... e mais 50 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Telefonia](https://www.getapp.com.br/directory/294/telephony/software) ## Categorias relacionadas - [Sistemas de Telefonia](https://www.getapp.com.br/directory/294/telephony/software) - [Software de Marketing Conversacional](https://www.getapp.com.br/directory/1659/conversational-marketing-platform/software) - [Sistemas de Call Center](https://www.getapp.com.br/directory/275/call-center/software) - [Software para Central de Atendimentos](https://www.getapp.com.br/directory/593/contact-center/software) - [Plataforma de SMS em Massa](https://www.getapp.com.br/directory/1291/sms-marketing/software) ## Alternativas 1. [Nextiva](https://www.getapp.com.br/software/91289/nextiva) — 4.6/5 (916 reviews) 2. [Five9](https://www.getapp.com.br/software/91276/five9) — 4.2/5 (482 reviews) 3. [CallHippo](https://www.getapp.com.br/software/107461/callhippo) — 4.4/5 (681 reviews) 4. [smrtPhone](https://www.getapp.com.br/software/2059658/smrtphone) — 4.7/5 (67 reviews) 5. [Aircall](https://www.getapp.com.br/software/100333/aircall) — 4.2/5 (460 reviews) ## Avaliações ### "Exceptional Value and the Support is Top Notch\!" — 5.0/5 > **Jennifer** | *22 de setembro de 2020* | Publicidade e marketing | Taxa de recomendação: 10.0/10 > > **Vantagens**: We have been with CTM forever it seems like\! I have used many different call tracking applications, but, they are hands down the best\! If you need something specific from reports, to call handling, forwarding, whispers, they can do it all. The support team is the most helpful with a quick response. From small to big issues they can do it all\! The value you get with this CTM far exceeds any other software. > > **Desvantagens**: Honestly, there really isn't anything that I don't like. I haven't found anything that they can't do. If they can't do it, they find a way to make it happen for you. > > We are a marketing company and use it when placing ads via print, online, craigslist and so much more. It has helped us save numerous accounts that say they are not getting response from their advertising with us. We are able to print out detailed reports and physically show them how many calls they are receiving. ----- ### "Great tool for sales and marketing teams" — 5.0/5 > **Jared** | *15 de setembro de 2025* | Publicidade e marketing | Taxa de recomendação: 9.0/10 > > **Vantagens**: Ability to track calls for sales teams to better understand sales close rates, and attribution for marketing teams to better understand marketing campaign efforts > > **Desvantagens**: You cant filter calls by campaign medium. This would be really helpful when trying to understand how many calls came from a particular marketing campaign. > > Overall experience has been great, I would recommend anyone looking to implement a call tracking software to try our CTM ----- ### "It is not ideal but does integrate with other programs and software" — 3.0/5 > **Rachel** | *6 de fevereiro de 2018* | Taxa de recomendação: 7.0/10 > > **Vantagens**: It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls. > > **Desvantagens**: It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault. > > It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company. ----- ### "Welcome to the big leagues\!" — 5.0/5 > **Max** | *1 de outubro de 2025* | Hospitais e Saúde | Taxa de recomendação: 2.0/10 > > **Vantagens**: Very robust a capable platform for managing calls. If you can dream it, call tracking metrics can make it happen. Tech support and on boarding have been. 5 out of 5 so far. While the platform is vast and somewhat complicated - the capabilities are worth it. > > **Desvantagens**: Its complicated\! Took several days to get our 5 person team up and going. Also, there is lots of testing that is necessary. A flow chart of how calls behave would be appreciated. Also, the cost, while it is not cheap we hope to see an increase in revenue. > > Overall, we are satisfied with the system and impressed with its capabilities. We have already seen a positive impact in our business. ----- ### "Satisfied with the product\!" — 5.0/5 > **Armando** | *12 de fevereiro de 2024* | Escritório de advocacia | Taxa de recomendação: 10.0/10 > > **Vantagens**: All its tracking features, from marketing attribution to performance, it helps with the decision-making and implementation of new strategies. > > **Desvantagens**: More direct integrations would be great, that way being able to automate more processes would quite simple. > > Wouldn't trade it for any other platform, the ease of use and all its features are simply above the average platforms. ----- Página: 1 / 8\ Próximo: [Próxima página](https://www.getapp.com.br/software/127363/calltrackingmetrics?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/127363/calltrackingmetrics) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados