--- description: Avaliações detalhadas do CTM com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o CTM com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: CTM - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Sistemas de Telefonia](/directory/294/telephony/software) > [CTM](/software/127363/calltrackingmetrics) # CTM Canonical: https://www.getapp.com.br/software/127363/calltrackingmetrics Página: 1 / 7\ Próximo: [Próxima página](https://www.getapp.com.br/software/127363/calltrackingmetrics?page=2) > A CallTrackingMetrics é a atribuição de marketing, inteligência de conversação e a solução de centrais de atendimento. Capture a jornada completa do cliente junto às equipes. Acompanhe todas as suas conversas por intermédio de ligações, textos, preenchimentos de formulários e bate-papos em uma única plataforma. > > Conclusão: 150 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 150 Avaliações | | Praticidade | 4.4/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.6/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.5/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: CallTrackingMetrics - **Localização**: Severna Park, EUA - **Fundada**: 2010 ## Contexto comercial - **Preço inicial**: US$ 79,00 - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Albânia, Alemanha, Angola, Antígua e Barbuda, Argentina, Argélia, Austrália, Azerbaijão, Bahamas, Barbados, Belize, Benin, Bielorrússia, Bolívia, Botsuana, Brasil, Bulgária, Burquina Faso, Burundi, Butão e mais 123 ## Recursos - API - Acesso para Celular - Acompanhamento de atividades - Agendamento de campanhas - Agendamento de ligações - Agendamento de retorno de chamada - Alertas/notificações - Alerts/Escalation - Análise de dados de campanhas - Análise de dados preditiva - Análise de reconhecimento de voz - Arquivo morto e retenção - Atribuição de múltitoque - Atribuição de solicitações - Atribuição entre canais - Automatic Outbound Dialer - Autoresponders - Ações ativadas por eventos - Bate-papo ao vivo - Bate-papo/Mensagens instantâneas ## Integrações (53 no total) - AB Tasty - Acquisio - Adobe Analytics - Adobe Commerce - AgencyAnalytics - CAKE - Call Criteria - Dialogflow - Drift - Dynamics 365 - Facebook Business Suite - Google Ads - Google Analytics 360 - Google Data Studio - Google Forms ... e mais 38 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Bate-papo ## Category - [Sistemas de Telefonia](https://www.getapp.com.br/directory/294/telephony/software) ## Categorias relacionadas - [Sistemas de Telefonia](https://www.getapp.com.br/directory/294/telephony/software) - [Software de Marketing Conversacional](https://www.getapp.com.br/directory/1659/conversational-marketing-platform/software) - [Sistemas de Call Center](https://www.getapp.com.br/directory/275/call-center/software) - [Software para Central de Atendimentos](https://www.getapp.com.br/directory/593/contact-center/software) - [Plataforma de SMS em Massa](https://www.getapp.com.br/directory/1291/sms-marketing/software) ## Alternativas 1. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1749 reviews) 2. [Nextiva](https://www.getapp.com.br/software/91289/nextiva) — 4.6/5 (914 reviews) 3. [CallHippo](https://www.getapp.com.br/software/107461/callhippo) — 4.4/5 (674 reviews) 4. [Aircall](https://www.getapp.com.br/software/100333/aircall) — 4.2/5 (458 reviews) 5. [3CX](https://www.getapp.com.br/software/103409/3cx) — 4.4/5 (464 reviews) ## Avaliações ### "Tracking call from multiple marketing sources" — 5.0/5 > **Himanshu** | *17 de dezembro de 2024* | Imobiliárias | Taxa de recomendação: 9.0/10 > > **Vantagens**: 1. Perfectly integerable with other marketing tools to track and evaluate calls which are done by different marketing channels. 2. Extremely quick and easy setup. 3. Customer care is very knowledagable and helpful for any kind of support and troubleshooting. > > **Desvantagens**: 1. UI is not very constant , frequent changes observed. 2. Learning of product is quite difficult. 3. Pricing structure is bit expensive. > > It is working as advance tracking software for us to generate lead and to manage updates. It's just absolutely perfect in managing and integrating with different marketing sources to give a collaborative report like Google Business , direct traffic , indirect traffic all. ----- ### "Smart & Simple Marketing Call Tracking Software" — 5.0/5 > **Jorge** | *20 de setembro de 2022* | Publicidade e marketing | Taxa de recomendação: 10.0/10 > > **Vantagens**: I really like the user interface where you can easily filter your clients, listen to calls, download reports, select your call and most importantly audit the quality of the calls generated. Also, I love the easiness of the setup, how to buy numbers, associate to sources, and whatnot. And ultimately, I find its integrations with various marketing platforms very helpful. > > **Desvantagens**: Some opportunity that I have seen is recording management. Sometimes, we want to share calls with our clients in a very simple manner for a quick listen without having the client log in to a computer and access a profile but when we share the link that is available to download from CTM, often times the link is broken and we are not able to share that recording. > > We are an agency that manages digital marketing campaigns for clients on multiple platforms like Google, FB, and Microsoft. CallTrackingMetrics helps us track and measure ROI, audit the quality of calls, and optimize our campaigns to improve performance and present results to our clients. Many clients do love CallTrackingMetrics because they can listen to calls and evaluate the performance of their sale customer service team. ----- ### "It is not ideal but does integrate with other programs and software" — 3.0/5 > **Rachel** | *6 de fevereiro de 2018* | Taxa de recomendação: 7.0/10 > > **Vantagens**: It helps us to know when someone is calling into one of our tracking lines. It integrates with Infusionsoft via zapier (one way connection so that infusionsoft doesn't cause issues for them) and then it also allows us to listen to those calls. > > **Desvantagens**: It does not record all calls. It does not do a great job of creating contacts into Infusionsoft as it makes duplicates because of how the system connects, NOT sure if this is their fault, Zapier's fault or Infusionsoft's fault. > > It is better than not having a program to track calls and it helps us to identify the sources for ROI purposes, but does not produce regular reports and you really never know if the person came from where it says if they call the main number which is not recorded and they can't make that happen, but to be fair neither can any other company I have talked to outside the actual phone company. ----- ### "Powerful Full Service Call System" — 5.0/5 > **Morgan** | *6 de fevereiro de 2024* | Transporte rodoviário e ferroviário | Taxa de recomendação: 10.0/10 > > **Vantagens**: Call tracking allowed us to take our automation to the next level and improve customer experience with our brands. > > **Desvantagens**: It's a bit more expensive then our past provider but the cost has been worth it, to be honest. > > I was very impressed with the onboarding process and the level of custom support they gave during set up. ----- ### "Great Software for the Price, Compared to other Options" — 4.0/5 > **Diego** | *20 de agosto de 2020* | Publicidade e marketing | Taxa de recomendação: 9.0/10 > > **Vantagens**: CTM has many of the features offered by the bigger names in the industry at a more cost effective rate. Other similar software require more than 1 tracking number to integrate to Google Ads. Although CTM suggests to add more than one, it is not a requirement. Most of our clients are small businesses and don't have the traffic volume to necessitate more than one tracking number. > > **Desvantagens**: Reports are not as customizable as I would like. > > We have been using the software for 4+ years. It is a good tool to implement for our clients as most of our clients get the majority of their business from phone calls. ----- Página: 1 / 7\ Próximo: [Próxima página](https://www.getapp.com.br/software/127363/calltrackingmetrics?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/127363/calltrackingmetrics) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados