--- description: Avaliações detalhadas do Custify com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Custify com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Custify - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Sucesso do Cliente](/directory/959/customer-success/software) > [Custify](/software/128095/custify) # Custify Canonical: https://www.getapp.com.br/software/128095/custify Página: 1 / 6\ Próximo: [Próxima página](https://www.getapp.com.br/software/128095/custify?page=2) > O Custify é uma plataforma de sucesso do cliente baseada na nuvem, projetada para ajudar as empresas de SaaS (software como serviço) a gerenciar o engajamento com o cliente e a taxa de rotatividade no modelo de receita recorrente. Os principais recursos incluem rastreamento dos principais indicadores de desempenho (KPIs na sigla em inglês), criação de atividades, atribuição de tarefas, comunicações com clientes e segmentação de público. > > Conclusão: 122 usuários atribuíram a nota **4.9/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.9/5** | 122 Avaliações | | Praticidade | 4.8/5 | Com base em avaliações gerais | | Suporte ao cliente | 5.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.9/5 | Com base em avaliações gerais | | Recursos | 4.8/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Custify - **Localização**: Bucurest, Romênia - **Fundada**: 2017 ## Contexto comercial - **Público-alvo**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: inglês - **Países disponíveis**: Afeganistão, Albânia, Alemanha, Andorra, Angola, Anguila, Antígua e Barbuda, Argentina, Argélia, Armênia, Aruba, Arábia Saudita, Austrália, Azerbaijão, Bahamas, Bangladesh, Barbados, Barein, Belize, Benin e mais 209 ## Recursos - API - Acompanhamento de atividades - Alerta em tempo real - Alertas da conta - Alertas/notificações - Análise de dados visual - Análise de sentimentos - Análise de tendências - Arrastar e soltar - Automatização de processos e fluxos de trabalho - Ações ativadas por eventos - Banco de dados do cliente - CRM - Comunicação multicanal - Estado de saúde - Estrutura de pesquisas CSAT - Estrutura de pesquisas NPS - Ferramentas de colaboração - Fluxo de trabalho configurável - Formulários personalizáveis ## Integrações (22 no total) - Chargebee - Freshdesk - Freshsales - Gmail - HappyFox Workflows - HubSpot CRM - Intercom - Microsoft 365 - Microsoft Outlook - Pipedrive - Recurly - RudderStack - Salesforce.org Nonprofit Cloud - Segment - Slack ... e mais 7 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Suporte por telefone - Assistência 24/7 - Bate-papo ## Category - [Software de Sucesso do Cliente](https://www.getapp.com.br/directory/959/customer-success/software) ## Categorias relacionadas - [Software de Sucesso do Cliente](https://www.getapp.com.br/directory/959/customer-success/software) - [Software de Satisfação do Cliente](https://www.getapp.com.br/directory/1029/customer-satisfaction/software) - [Software para Retenção de Clientes](https://www.getapp.com.br/directory/3876/customer-retention/software) ## Alternativas 1. [Customerscore.io](https://www.getapp.com.br/software/2079342/customerscore-io) — 4.8/5 (17 reviews) 2. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1753 reviews) 4. [Skalin](https://www.getapp.com.br/software/2051814/skalin) — 4.9/5 (55 reviews) 5. [monday CRM](https://www.getapp.com.br/software/2056613/monday-crm) — 4.7/5 (453 reviews) ## Avaliações ### "Love it\! Quality improvements needed." — 4.0/5 > **Jonas** | *17 de outubro de 2023* | Software | Taxa de recomendação: 8.0/10 > > **Vantagens**: Custify is extremely fit for purpose and seemingly the only "lightweight" CS tool out there. It has everything you need for your daily business as a CS-Manager and does things well overall. - It's pretty easy to implement- It's very easy to use- It has alle necessary features; especially health scoring is a charm > > **Desvantagens**: You notice how young the company is by counting minor bugs. Nothing severe. But plentiful enough to be annoying from time to time. > > We are very happy overall\! ----- ### "Create for CS, works wonders for Sales" — 5.0/5 > **Tudor** | *16 de agosto de 2021* | Contabilidade | Taxa de recomendação: 9.0/10 > > **Vantagens**: The fact that Custify works for sales too is an added bonus for any business. We have converted more clients from Trial to Paid than we were able to in the past. We get access to the clients’ history with our products, the way that they use our features and any problems that they might have had in the past. Based on all of this info, we create custom packages for them and they are happy that they pay for features that they actually use. > > **Desvantagens**: I can’t find a single bad thing to say about Custify. > > Our department’s experience as well as mine, with Custify, has been more than great. It’s amazing how one software can be used by so many departments, even though it was created with just one department in mind. We are able to get more clients to convert and then turn them into loyal customers. Using Custify saves our team time and I get to touch base with more clients in one day. Interactions with them are on point thanks to the 360 view. The CSMs know exactly what to offer them to keep them happy and loyal. ----- ### "Very good CS tool for everyday client management" — 4.0/5 > **Jace** | *26 de julho de 2024* | Software | Taxa de recomendação: 8.0/10 > > **Vantagens**: I really like the fact that it gives me everything I need to see about my clients, their health score, and also my performance on my Dashboard. The dashboard itself is really visual, which I appreciate. I think the support you get is very good though, every issue we raise is dealt with, or responded to in very good time. > > **Desvantagens**: The emails can be hit and miss. I sometimes just use my Gmail because there have been inconsistent delays. ----- ### "We underestimated how much value it would bring to our marketing and CS efforts" — 5.0/5 > **Bogdan Petre** | *25 de janeiro de 2021* | Publicidade e marketing | Taxa de recomendação: 9.0/10 > > **Vantagens**: Having all the information about a client in one place, in a customer 360 view, is a time-saver. Custify gives us the possibility to make segments, monitor what lifecycle step every client is in, and get alerts when a user is stuck in the onboarding process. I can either set the system to target them with customized messages or I can do it myself. Being able to step in quickly is one of those things that makes work easy. Not long after our business became a Custify customer, I could see the improvements in my reports and I would never go back to the way we used to do things. > > **Desvantagens**: The ability to customize emails is somewhat limited and for some reports, we had to ask for their help, but the overall experience tops any con. > > You don’t know how useful it is until you actually have it. It saves time and you can get more tasks done in a day. Our trial to paid ration has improved, due to the fact that we can react faster than ever before during the onboarding process. ----- ### "very useful tool" — 5.0/5 > **Răzvan** | *4 de outubro de 2019* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: The flexible workflows you can customize by customer segment and the automation. Also the fact you see multiple health scores, not to mention health trends, on one screen. The task manager that helps you manage your team and keep them focused on the goal. > > **Desvantagens**: No real cons, except an internal one, and that is that we didn't plan enough time to study all the features right from the start. The software is very easy to use, but it's more powerful than it might seem at first. Schedule time with your team to play with it before you get started and make use of their free onboarding support. > > Our product adoption, upsells and cross-sells have increased once we implemented the workflows, and we're starting to see a reduction in churn as well. Great software - highly recommend it. ----- Página: 1 / 6\ Próximo: [Próxima página](https://www.getapp.com.br/software/128095/custify?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/128095/custify) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados