ZoomInfo Chat
ZoomInfo Chat
Sobre o ZoomInfo Chat
Desenvolvido com os dados B2B do ZoomInfo, o ZoomInfo Chat equilibra as experiências humanas prioritárias e altamente direcionadas para os visitantes mais importantes. O ZoomInfo Chat tem a capacidade de criar experiências de criação personalizadas e altamente escaláveis e orientadas por inteligência artificial (IA) via chatbot para todos.
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17 avaliações
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- Setor: Automação industrial
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 6 a 12 meses
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- Probabilidade de recomendação 8.0 /10
An Honest review from an Insent hands-on user
Avaliado em 25/03/2020
Insent along with my Hubspot has really helped me personalize the experience for my ABM strategy....
Insent along with my Hubspot has really helped me personalize the experience for my ABM strategy. Insent has a seamless integration with HubSpot which has really helped us to identify and keep tabs on our prospects.
Vantagens
Account-Based Marketing - Personalized experiences
Lead Qualification
Desvantagens
No mobile app
Noticed few bugs which I have reported
Software anterior
DriftRazões para mudar para o ZoomInfo Chat
- Setor: Software
- Porte da empresa: 2–10 funcionários
- Usado Diariamente durante Avaliação gratuita
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- Probabilidade de recomendação 10.0 /10
THE Chatbot for ABM
Avaliado em 10/03/2021
Because of Insent's human-first approach and phenomenal customer support, we can get moving a lot...
Because of Insent's human-first approach and phenomenal customer support, we can get moving a lot faster - we don't have to laboriously plan out every conversational scenario for a bot-first tool. Super smart team, fast product iteration, and a great price point - plus the integrations that make ABM a snap - make for a great experience overall.
Vantagens
Routing to account owners and have them instantly answer/engage on Slack is a game-changer for ABM shops. They do this through integrations with our tech stack. I also like that they ID companies via reverse IP lookup, so we can still route to the right person even when we don't know who is on the site.
It's also awesome that you can do custom pathways and experiences, so we can make sure the experiences and conversations aren't annoying.
Desvantagens
They iterate really quickly, and, while it's great for remedying any problems, it can be hard to keep up.
Razões para mudar para o ZoomInfo Chat
- Setor: Software
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 1 a 5 meses
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- Probabilidade de recomendação 9.0 /10
Great chat software with strong product and incredible customer support
Avaliado em 25/05/2021
So far, the experience has been really positive. It's been super helpful to have support throughout...
So far, the experience has been really positive. It's been super helpful to have support throughout the onboarding process to assist us in getting set up. Our rep has also been very proactive and attentive after onboarding to make sure we're getting value from the tool. We are seeing positive results in terms of engagement and qualified leads from chat.
Vantagens
This tool is straightforward and easy to use. I love the logic you can use to build out targeted chats - you can segment based on HubSpot lists and properties as well as by url. I like that you can create bot chats with automation, but you can also point conversations directly to a member of your team. I also like that reps can chat out of the insent platform or out of Slack. Their analytics are also very useful for measuring and evaluating conversations.
I love that the product team is constantly releasing improvements (their velocity is impressive!) and that they seriously consider and quickly implement customer feedback. Our account manager, [SENSITIVE CONTENT HIDDEN], has been incredibly hands on and helpful, and has kept us moving forward, answering questions and helping us get set up and successful. I appreciate how proactive he is, and how he has gotten to know and understand our business and use case.
Desvantagens
As a relatively new product, Insent is built to function for pretty straightforward use cases. There are some useful features that do not exist (yet). However, in being new, they are able to quickly and easily make product improvements.
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DriftRazões para escolher o ZoomInfo Chat
Our previous tool had extremely limited functionality.Razões para mudar para o ZoomInfo Chat
- Setor: Serviços e tecnologia da informação
- Porte da empresa: 11–50 funcionários
- Usado Diariamente durante 6 a 12 meses
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- Probabilidade de recomendação 10.0 /10
Easy to set up; easy to use
Avaliado em 29/03/2020
We're using the software to communicate directly with individuals who visit our website and then...
We're using the software to communicate directly with individuals who visit our website and then qualify them for further sales follow-up. We've found it to be a lot more helpful and effective than FAQ pages or generic bot responses, and we've gotten positive feedback from prospects/customers who converted to clients.
Vantagens
It's very easy to set up and start using. Usually companies say their tech is easy, but then it takes 4 engineers and a bunch of luck to get it up and running. This process was very smooth from the beginning and only took one person a few hours to go fully operational.
Desvantagens
It only has a couple of integrations, currently, and it would be very helpful if we could integrate this into ZenDesk.
Alternativas consideradas
DriftRazões para mudar para o ZoomInfo Chat
- Setor: Software
- Porte da empresa: 51–200 funcionários
- Usado Diariamente durante 1 a 5 meses
-
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- Probabilidade de recomendação 10.0 /10
A sure way to elevate your website chat
Avaliado em 14/05/2021
Vantagens
-The Chatflow builder is incredibly easy to use. You can get started in minutes
-The integrations are super robust. We use the Slack/SFDC/Hubspot integrations and they all work seamlessly. Set up was easy
- Getting started has been really easy - something that is very important for a lean team! I love their functionality like instant calendar booking, page specific chatflows and reverse IP lookup
-Their Customer Success team is top notch. They preconfigured the platform to allow us to get up and running quickly. They also incorporate our suggestions in their product cycle . Insent is a true partner!
Desvantagens
-Since it's a newer platform, the tool doesn't have the largest integration library. This hasn't been an issue for us since they aren't missing anything that is mission critical.
Razões para mudar para o ZoomInfo Chat
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Perguntas frequentes sobre o ZoomInfo Chat
Abaixo estão algumas perguntas frequentes sobre o ZoomInfo Chat.P: Que tipo de planos o ZoomInfo Chat oferece?
O ZoomInfo Chat oferece os seguintes planos de pagamento:
- A partir de: US$ 500,00/mês
- Modelo de preços: Assinatura
- Avaliação gratuita: Não disponível
P: Quem costuma usar o ZoomInfo Chat?
Os clientes habituais do ZoomInfo Chat são:
2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000
P: Em que idioma o ZoomInfo Chat está?
O ZoomInfo Chat está nos seguintes idiomas:
inglês
P: O ZoomInfo Chat é compatível com dispositivos móveis?
O ZoomInfo Chat é compatível com os seguintes dispositivos:
P: O ZoomInfo Chat se integra com quais outros aplicativos?
O ZoomInfo Chat se integra com os seguintes aplicativos:
HubSpot Marketing Hub, Marketo Engage, Microsoft Teams, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Slack
P: Que nível de suporte o ZoomInfo Chat oferece?
O ZoomInfo Chat oferece as seguintes opções de suporte:
Email/Help Desk, Base de conhecimento, Suporte por telefone, Assistência 24/7
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