--- description: Avaliações detalhadas do Refiner com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o Refiner com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Refiner - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Experiência do Cliente](/directory/601/customer-experience/software) > [Refiner](/software/161303/refiner) # Refiner Canonical: https://www.getapp.com.br/software/161303/refiner Página: 1 / 2\ Próximo: [Próxima página](https://www.getapp.com.br/software/161303/refiner?page=2) > O Refiner é um software de pesquisa de clientes e comentários de usuários criado especificamente para empresas de software como serviço (SaaS na sigla em inglês). Ele ajuda as equipes de SaaS orientadas a dados a entender melhor seus usuários, medir a satisfação do cliente (NPS, CSAT) ou pesquisar o que construir no futuro. > > Conclusão: 8 usuários atribuíram a nota **4.6/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.6/5** | 8 Avaliações | | Praticidade | 4.6/5 | Com base em avaliações gerais | | Suporte ao cliente | 5.0/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.8/5 | Com base em avaliações gerais | | Recursos | 4.3/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: Refiner - **Localização**: Paris, França - **Fundada**: 2019 ## Contexto comercial - **Preço inicial**: US$ 99,00 - **Modelo de preços**: (Versão gratuita disponível) (Teste grátis) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web - **Idiomas**: alemão, espanhol, francês, inglês, italiano, português - **Países disponíveis**: Alemanha, Andorra, Argentina, Austrália, Brasil, Bulgária, Bélgica, Bósnia e Herzegovina, Canadá, Chipre, Colômbia, Croácia, Dinamarca, Eslováquia, Eslovênia, Espanha, Estados Unidos, Filipinas, Finlândia, França e mais 28 ## Recursos - API - Alertas/notificações - Análise de dados visual - Análise de tendências - Arrastar e soltar - Biblioteca de perguntas - CRM - Campos de texto - Campos personalizáveis - Comentários anônimos - Controles/permissões de acesso - Cotas de respostas - Criador de questionários - Distribuição de multicanal - Estrutura de pesquisas CES - Estrutura de pesquisas CSAT - Estrutura de pesquisas NPS - Ferramentas de análises de dados - Ferramentas de colaboração - Formulários personalizáveis ## Integrações (23 no total) - ActiveCampaign - Airtable - Amplitude - Calendly - Close - Customer.io - Dovetail - Drip - Gmail - Google Sheets - Heap - HubSpot CRM - Mailchimp - Make - Mixpanel ... e mais 8 integrações ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Base de conhecimento - Bate-papo ## Category - [Software de Experiência do Cliente](https://www.getapp.com.br/directory/601/customer-experience/software) ## Categorias relacionadas - [Software de Experiência do Cliente](https://www.getapp.com.br/directory/601/customer-experience/software) - [Ferramentas de Pesquisa](https://www.getapp.com.br/directory/234/survey/software) - [Software de Satisfação do Cliente](https://www.getapp.com.br/directory/1029/customer-satisfaction/software) - [Sistemas NPS (Net Promoter Score)](https://www.getapp.com.br/directory/1963/nps/software) ## Alternativas 1. [Typeform](https://www.getapp.com.br/software/91581/typeform) — 4.7/5 (945 reviews) 2. [SurveyMonkey](https://www.getapp.com.br/software/2371/surveymonkey) — 4.6/5 (10427 reviews) 3. [Trustpilot](https://www.getapp.com.br/software/113149/trustpilot) — 4.5/5 (1202 reviews) 4. [Jotform](https://www.getapp.com.br/software/10191/jotform-4-0) — 4.7/5 (2795 reviews) 5. [Survicate](https://www.getapp.com.br/software/101401/survicate) — 4.6/5 (99 reviews) ## Avaliações ### "Super flexible feedback tool for a wide range of uses" — 5.0/5 > **Jonny** | *7 de julho de 2020* | Publicidade e marketing | Taxa de recomendação: 10.0/10 > > **Vantagens**: Refiner allows us to run various types of surveys within our product and our websites. We initially started with a quick survey to better understand our users. We then started using it for customer satisfactions surveys and it's generating a constant stream of customer feedback since then. > > **Desvantagens**: There is no option to send surveys by email yet. According to their support this will be added though in the future. > > The app is very intuitive and well designed. Our customers seem to enjoy the widget too with a very high response rate. The support was very good and we are happy customers. ----- ### "Easy-to-use & right-to-the-point tool" — 5.0/5 > **Vitoldas** | *13 de novembro de 2022* | Engenharia civil | Taxa de recomendação: 10.0/10 > > **Vantagens**: Extremely good customer support - fast reaction, personal approach, customer-oriented solutions.Intuitive and effective features without any useless gimmick.Pricing is very accessible. > > **Desvantagens**: We use Refiner only to measure Customer Satisfaction. Can't specify any cons so far. > > Our IT team needed a solution to measure customer satisfaction. We needed an easy-to-use, lightweight and inexpensive tool. Refiner matched these requirements perfectly. On top of that, customer support is outstanding. ----- ### "Could be vastly more improved by tackling little things" — 3.0/5 > **Kevin** | *18 de março de 2026* | Imobiliárias | Taxa de recomendação: 5.0/10 > > **Vantagens**: It's straight to the point, immediate preview, some flexibility in terms of implementation (with email, dedicated page and more). > > **Desvantagens**: I would've wanted to just copy paste a well done questionnaire (.doc, .xls or even a Google Doc link and Refiner to leverage AI to generate a draft. Copy pasting question, explanation text, etc is cumbersome Translating one text at a time is also the worst at the moment. Generally speaking: lack: 1. flexibility in regards of matrixes 2. lacks numeric fields 3. doesn't connect to slack. Editing questionnaire could be easier:. I worked on a long one 50+ question and there's no way to search for a specific question, no question number i.e. Q1, Q2. UX wise: it's not evident that question can be dragged and dropped. Revealing one should close the other (or be a customisable setting). Accessibility in editing, preview and/or deliverable could be improve > > cumbersome as the devil is in the details as described above. I do wonder why you haven't used Refiner for this survey. ----- ### "A must-have feedback tool for indie developers" — 5.0/5 > **Yusuf** | *14 de novembro de 2025* | Desenvolvimento de programas | Taxa de recomendação: 10.0/10 > > **Vantagens**: Refiner is incredibly easy to set up and use. As an indie app developer, I appreciate how quickly I could integrate surveys into both my iOS and Android apps—just an API key and I was ready to go. The templates are clean, customizable, and work perfectly inside mobile apps without breaking the UI. Survey delivery rules are also powerful, especially targeting specific user segments or events. Customer support is fast, friendly, and helpful whenever I have a question. > > **Desvantagens**: It would be great to have a few more modern survey templates or design customization options out of the box. Nothing major—everything works very well—but a bit more visual flexibility would make it even better. > > My overall experience has been excellent. I started using Refiner to collect in-app ratings, NPS feedback, and user insights, and it immediately helped me understand why my Google Play ratings were fluctuating. The dashboard is straightforward, the targeting logic is strong, and the insights are actionable. Refiner quickly became an essential part of my app workflow, and I use it across multiple apps now. If you're a solo developer or a small team, it’s one of the easiest ways to gather high-quality user feedback. ----- ### "Amazing to use" — 5.0/5 > **Noy** | *7 de agosto de 2025* | Construção | Taxa de recomendação: 9.0/10 > > **Vantagens**: Very value for the money The most I lied about Refiner is very easy to use And the reviews feedbacks was great > > **Desvantagens**: The least I liked about Refiner is the customer support section a little bit slow but beside that everything was great ----- Página: 1 / 2\ Próximo: [Próxima página](https://www.getapp.com.br/software/161303/refiner?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/161303/refiner) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Dados estruturados