--- description: Avaliações detalhadas do WhatsApp com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o WhatsApp com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WhatsApp - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Comunicação com o Cliente](/directory/1139/customer-communications-management/software) > [WhatsApp](/software/2035411/whatsapp) # WhatsApp Canonical: https://www.getapp.com.br/software/2035411/whatsapp Página: 1 / 660\ Próximo: [Próxima página](https://www.getapp.com.br/software/2035411/whatsapp?page=2) > WhatsApp é um software de gestão de comunicação com clientes que ajuda empresas de todos os tamanhos a criar catálogos de produtos e responder às mensagens ou consultas dos clientes em tempo real. O software fornece criptografia de ponta a ponta para bate-papos seguros, mensagens de voz, imagens, chamadas de áudio/vídeo e muito mais. > > Conclusão: 16462 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 16462 Avaliações | | Praticidade | 4.8/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.3/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.7/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: WhatsApp - **Localização**: Menlo Park, EUA ## Contexto comercial - **Modelo de preços**: (Versão gratuita disponível) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: africâner, albanês, alemão, bengali, búlgaro, canarim, catalão, cazaque, chinês, coreano, croata, dinamarquês, eslovaco, esloveno, espanhol, estoniano, finlandês, francês, grego, guzerate, hebraico, hindi, holandês, húngaro, indonésio, inglês, irlandês, italiano, japonês, letão, lituano, macedônio, malaiala, malaio, marati, panjabi, persa, polonês, romeno, russo, suaíli, sueco, sérvio, tailandês, tcheco, turco, tâmil, télugo, ucraniano, urdu, vietnamita, árabe - **Países disponíveis**: Estados Unidos ## Recursos - @menções - API - Acesso para Celular - Alertas/notificações - Autoresponders - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM - Chamadas de áudio - Compartilhamento de arquivos - Compartilhamento de tela - Comunicados por lote - Comunicados sob demanda - Comunicação multicanal - Ferramentas de colaboração - Gestão de projetos - Lembretes - Mensagens de SMS - Painel de atividades ## Integrações (13 no total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Bate-papo ## Category - [Software de Gestão de Comunicação com o Cliente](https://www.getapp.com.br/directory/1139/customer-communications-management/software) ## Categorias relacionadas - [Software de Gestão de Comunicação com o Cliente](https://www.getapp.com.br/directory/1139/customer-communications-management/software) - [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software) - [Software de Comunicação de Equipe](https://www.getapp.com.br/directory/1257/team-communication/software) - [Software de IA Generativa](https://www.getapp.com.br/directory/3874/generative-ai/software) ## Alternativas 1. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4090 reviews) 2. [Slack](https://www.getapp.com.br/software/91563/slack) — 4.7/5 (24199 reviews) 3. [LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1727 reviews) 4. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1788 reviews) 5. [Tidio](https://www.getapp.com.br/software/105081/tidio-chat) — 4.7/5 (590 reviews) ## Avaliações ### "Whatsapp a good alternative" — 4.0/5 > **Ruth** | *22 de agosto de 2026* | Hospitais e Saúde | Taxa de recomendação: 9.0/10 > > **Vantagens**: Easy to use, security high. Connection to friends and family is easy to use and reach out to communicate. > > **Desvantagens**: I have not found any issues as of yet. Application is easy to use. If anything the unwanted messages i receive are a con > > So far it's been a positive experience and easy to use. Messages are secured and hidden. No complaints so far. ----- ### "whatsApp is the essential companion for staying connected" — 5.0/5 > **Estrella** | *5 de julho de 2026* | Software | Taxa de recomendação: 10.0/10 > > **Vantagens**: It’s free, incredibly simple to use, and lets me stay connected with family every single day. The text and voice messaging are seamless. > > **Desvantagens**: The file compression ruins photo quality, and the spam from unknown business accounts has gotten really annoying lately. The desktop app can be glitchy with syncing, and customer support is basically nonexistent if you ever run into a real issue. > > I've used it daily for over a decade. It’s the ultimate, no-fuss app for personal chats and group catch-ups. It just works. It's reliable, straightforward, and keeps my life connected. ----- ### "Useful App, but Trust and Pricing Decisions Are Hard to Ignore" — 3.0/5 > **Sven** | *11 de abril de 2026* | Fabricação de alimentos | Taxa de recomendação: 7.0/10 > > **Vantagens**: WhatsApp is easy to use, fast to set up, and ideal for staying in touch with friends, family, and colleagues. Messages, calls, and group chats work reliably, and the app is available on almost every device, which makes communication very straightforward. Its broad adoption is a major advantage because it reduces friction and makes it easy to reach people without needing to explain how the platform works. > > **Desvantagens**: My biggest concern is the business strategy behind the service, especially the fact that it was initially presented as free and later became tied to monetization decisions that felt misleading. I also do not agree with the privacy practices associated with Meta, and I am uncomfortable with how personal data is handled in that ecosystem. Even though WhatsApp is technically strong and convenient, these issues significantly reduce my confidence in the platform. > > I have used WhatsApp for a long time and it remains a very practical messaging app with a simple interface and widespread adoption. It makes communication easy because almost everyone has it, which is the main reason it is still so convenient in daily use. At the same time, I am critical of the way the pricing strategy changed over time and of the privacy situation since it became part of Meta. These decisions have made it harder for me to fully trust the platform, even though the app itself is still very functional. ----- ### "Whatsapp review" — 5.0/5 > **Ahmed** | *24 de junho de 2026* | Alimentação e bebidas | Taxa de recomendação: 10.0/10 > > **Vantagens**: I am using it daily easily to get in touch with my family and friends ..I feel so secure while using that platform because it's guaranting to you that your information will be always secured > > **Desvantagens**: The size of the file is not large that's why any one can download it easily using any kind of phones > > I am very satisfied since I downloaded that app because it's always facilitating contacting all in easy ways ... ----- ### "Reliable everyday communication platform" — 5.0/5 > **Avaliador Verificado** | *31 de agosto de 2026* | Bens de consumo | Taxa de recomendação: 8.0/10 > > **Vantagens**: WhatsApp is a reliable everyday platform to connect with family, friends or colleagues by providing the features like messaging, voice notes, audio and video calls, group calls, sharing and receiving photos and videos. The interface is simple and easy to use. It instantly delivers the messages or the videos and photos which makes project management easy. > > **Desvantagens**: Customer support lacks in providing proper guidance and is hard to navigate also I personally met occasional glitches and bugs while sending and receiving long videos or documents and receiving notifications. > > All in all WhatsApp is a reliable everyday platform for connecting around the world, also it provides multiple useful features which makes life and work a lot more easy that to at a very decent price. Although WhatsApp has some issues and bugs occasionally. ----- Página: 1 / 660\ Próximo: [Próxima página](https://www.getapp.com.br/software/2035411/whatsapp?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/2035411/whatsapp) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Dados estruturados