--- description: Avaliações detalhadas do WhatsApp com base nos recursos, preços, facilidade de utilização e classificações. Veja rapidamente as vantagens e desvantagens. Compare o WhatsApp com produtos similares. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: WhatsApp - Avaliações, preços e classificações | GetApp Brasil 2026 --- Breadcrumb: [Home](/) > [Software de Gestão de Comunicação com o Cliente](/directory/1139/customer-communications-management/software) > [WhatsApp](/software/2035411/whatsapp) # WhatsApp Canonical: https://www.getapp.com.br/software/2035411/whatsapp Página: 1 / 656\ Próximo: [Próxima página](https://www.getapp.com.br/software/2035411/whatsapp?page=2) > WhatsApp é um software de gestão de comunicação com clientes que ajuda empresas de todos os tamanhos a criar catálogos de produtos e responder às mensagens ou consultas dos clientes em tempo real. O software fornece criptografia de ponta a ponta para bate-papos seguros, mensagens de voz, imagens, chamadas de áudio/vídeo e muito mais. > > Conclusão: 16375 usuários atribuíram a nota **4.7/5**. Melhor classificado para **Probabilidade de recomendação**. ----- ## Estatísticas e notas | Métrica | Classificação | Detalhes | | **Geral** | **4.7/5** | 16375 Avaliações | | Praticidade | 4.8/5 | Com base em avaliações gerais | | Suporte ao cliente | 4.3/5 | Com base em avaliações gerais | | Relação qualidade/preço | 4.7/5 | Com base em avaliações gerais | | Recursos | 4.6/5 | Com base em avaliações gerais | | Porcentagem de recomendação | 90% | (9/10 Probabilidade de recomendação) | ## Sobre o fornecedor - **Empresa**: WhatsApp - **Localização**: Menlo Park, EUA ## Contexto comercial - **Modelo de preços**: (Versão gratuita disponível) - **Público-alvo**: Profissional autônomo, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+ - **Implantação e plataformas**: Nuvem, SaaS, baseado na web, Mac (desktop), Windows (desktop), Android (celular), iPhone (celular), iPad (tablet) - **Idiomas**: inglês - **Países disponíveis**: Estados Unidos ## Recursos - @menções - API - Acesso para Celular - Alertas/notificações - Autoresponders - Bate-papo com o consumidor em tempo real - Bate-papo em tempo real - Bate-papo/Mensagens instantâneas - CRM - Chamadas de áudio - Compartilhamento de arquivos - Compartilhamento de tela - Comunicados por lote - Comunicados sob demanda - Comunicação multicanal - Ferramentas de colaboração - Gestão de projetos - Lembretes - Mensagens de SMS - Painel de atividades ## Integrações (13 no total) - Bitrix24 - Facebook Apps and Tabs - Freshdesk - Hootsuite - HubSpot CRM - Instagram - Meta for Business - MightyCall - Odoo - Shopify - Telegram - Twilio - Zendesk Suite ## Opções de suporte - Email/Help Desk - FAQs/Fórum - Bate-papo ## Category - [Software de Gestão de Comunicação com o Cliente](https://www.getapp.com.br/directory/1139/customer-communications-management/software) ## Categorias relacionadas - [Software de Gestão de Comunicação com o Cliente](https://www.getapp.com.br/directory/1139/customer-communications-management/software) - [Software de Chat ao Vivo](https://www.getapp.com.br/directory/561/live-chat/software) - [Software de Comunicação de Equipe](https://www.getapp.com.br/directory/1257/team-communication/software) ## Alternativas 1. [Zoho Desk](https://www.getapp.com.br/software/10036/zoho-desk) — 4.5/5 (2213 reviews) 2. [Zendesk Suite](https://www.getapp.com.br/software/9448/zendesk) — 4.4/5 (4080 reviews) 3. [Slack](https://www.getapp.com.br/software/91563/slack) — 4.7/5 (24119 reviews) 4. [LiveChat](https://www.getapp.com.br/software/8385/livechat) — 4.6/5 (1724 reviews) 5. [LiveAgent](https://www.getapp.com.br/software/91301/liveagent) — 4.7/5 (1787 reviews) ## Avaliações ### "Reliable and Secure Messaging for Everyday Use" — 4.0/5 > **Absana** | *2 de janeiro de 2026* | Serviços e tecnologia da informação | Taxa de recomendação: 10.0/10 > > **Vantagens**: It's free and voice/video calls work smoothly. WhatsApp's adds a level of security with it's end-to-end encryption. It allows for media, document and location sharing and includes all the standard messaging features (voice notes, group chats, etc.) It's global reach is great, and allows for international connectivity. It also works on mobile and desktop. It also allows for a large number of people to be in a group chat compared to other similar platforms. > > **Desvantagens**: There is a decent amount of spam messaging and calls which can be annoying but it is expected on all platform. It collects metadata, and requires and active internet connection. > > WhatsApp is a powerful and secure tool for staying connected with others, especially internationally. It offers messaging services for free, and is not difficult to navigate at all. However, it does have minor caveats like filtering issues and lack of customization (for paternal controls or storage). ----- ### "A simple and reliable communication app" — 5.0/5 > **hagit** | *31 de maio de 2026* | Software | Taxa de recomendação: 9.0/10 > > **Vantagens**: WhatsApp is very easy to use, fast, and intuitive. It’s simple to send messages, photos, and files, and group chats work very well. I especially like the ability to make high‑quality voice and video calls. > > **Desvantagens**: Sometimes the app becomes slow when there are many files or active groups. I would like to see more management options, such as message filtering or better organization tools for groups. > > Overall, my experience with WhatsApp has been very positive. The app is reliable, easy to use, and makes communication simple and fast. I use it daily for personal and group conversations, and it consistently works well for messaging, voice calls, and video calls. Despite a few areas that could be improved, it remains one of the most convenient communication tools for me. ----- ### "I only use Whatsapp when I need to but would avoid if I can" — 3.0/5 > **Avaliador Verificado** | *25 de setembro de 2025* | Artes e artesanato | Taxa de recomendação: 3.0/10 > > **Vantagens**: Easy to add friends/people, just need to add via phone number. You can also create subgroups into main groups. > > **Desvantagens**: Probably because you add via phone number, you can sometimes get spam calls on whatsapp. Also feels more intrusive and less professional when adding via phone number. Media files take up a lot of space on the phone, you need to download any images or videos in order to view them on whatsapp. > > Overall, I don't enjoy using whatsapp much. Feels like the more I use it, the more spam calls and messages I get on the app. I also get random images and videos that others send via the whatsapp group downloaded into my phone which I need to delete after. ----- ### "Great communication tool" — 5.0/5 > **Sadie** | *16 de fevereiro de 2026* | Hospitais e Saúde | Taxa de recomendação: 10.0/10 > > **Vantagens**: Easy to use and set up. Love the search tool. It makes it easy to go back and find the communication you are looking for > > **Desvantagens**: Buried messages. When one of our offices adds to many messages it can be a challenge to see the thread of communications that relate to a particular topic > > We use it every day and have several different chats for different projects and groups. It helps us all stay informed and up to speed in the moment ----- ### "Essential communication tool" — 5.0/5 > **Avaliador Verificado** | *21 de maio de 2026* | Transporte rodoviário e ferroviário | Taxa de recomendação: 10.0/10 > > **Vantagens**: Easy, smooth interface with strong end-to-end encryption for privacy. Reliable and fast group chats and NO ADS. WhatsApp Web and iPad app are great. > > **Desvantagens**: Call audio quality can be inconsistent at times. And while the desktop app exists, it's riddled with bugs to the point where I find myself switching to WhatsApp Web, which ironically runs much smoother. > > WhatsApp has been an essential part of my daily routine for over 15 years. On the work side, it keeps my team connected through multiple group chats smoothly and without any glitches. Personally, it's been my go-to messaging app for staying in touch with friends and family. It's one of those tools that just works, every single time. ----- Página: 1 / 656\ Próximo: [Próxima página](https://www.getapp.com.br/software/2035411/whatsapp?page=2) ## Links - [Ver em GetApp](https://www.getapp.com.br/software/2035411/whatsapp) ## Esta página está disponível nos seguintes idiomas | Localidade | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | pt | | | pt-PT | | ----- ## Dados estruturados